I had a backed up septic system and called them when they opened. They were very responsive and the…read moreguys that came out to pump out the tank were courtious, professional, and took care of the problem. They had me test it to make sure. Great guys! My wife would have paid anything, but they charged a normal rate despite the fact I needed service immediately.

Our well pump failed in the midst of the "cold snap" of 2026. We had been advised during an earlier…read moreappointment that we should not prematurely change the pump. When it failed, they would respond right away. Today, a few minutes after detecting the failure, we called Shutes. Within an hour the technicians were on their way, and the replacement was completed in a few hours. They were polite, loved our dog, and prepared a legible, clear invoice. We highly recommend them. Very pleased.

Our well pump gave up this week and we called Shutes. They were on site in a matter of hours…read more Gavin Warren did a fantastic job of troubleshooting, pump removal/replacement, and most importantly VERIFIED proper operation before leaving. This meant more work/time for him and extra adjustments to get it working right but he stayed with it to the end. Wish all contractors and trades had the level of professionalism Gavin displayed!

Jim and Carmela were a pleasure to deal with in our time of crisis when our well ran dry. We had…read morebeen in contact with numerous other companies (25 in total), and all either denied us help, or were booked out over a year. We we're so grateful when we called and received a timely return call, and an estimate just a couple days later. We we're most grateful to him and his crew who came so far away from their region to help us. Within a week they were at our property drilling, struck water within 6 hours (~160 feet for us), and the following day dug out 80+ feet of earth, placed all the piping, buried everything, and connected everything. Two days total and we had clear running water! Couldn't be more grateful for them!

Very responsive using FB messenger. We found them on FB Hector page. As a new home owner local…read morerecommendations are so valuable. Carmella and Larry Utter are small town owners providing an invaluable service to their community. Would definitely recommend!

In the unfortunate event of a flood, SERVPRO of Southwest Onondaga is the only name that does or…read moreshould come to mind. They are incredibly responsive, and they will not finish the job at your home until you are 100% satisfied. Jim, Shaun, and Jeremy are incredibly well-versed in the company and extremely attentive. They always have the customer's best interests in mind. I highly recommend them.

Bill and his team were great! Appreciated all their hard work on my clean out project. I can't…read morethank them enough. Would highly recommend them.

Working with EcoSpect was a great experience. I hired them to put in sump pumps and a radon…read moremitigation system in the basement of my house. Joe was my contact person, he was responsive and answered all my questions about the estimate, and what the process and the final results would be. The crew members: Santos, Henry, Joel and Mario, were nice people, they worked very hard and left the job site clean at the end of every day. The job was finished on time, and I now have a dry basement and additionally a much better looking basement! Everyone who has been down in the basement and seen the work done by EcoSpect has been very impressed!

Left our yard a mess. Wouldn't hire again. Not as…read moreknowledgeable as I would have liked. Not helpful with suggestions and solutions.

It's one of the dirtiest and nastiest jobs a human being can endure, but Bob, Nate and Max of Land…read moreMaintenance Systems Inc. made it look like a walk through a pristine park on a gloriously sunny day! OK, so we embellished a little there, but Max Fedrizzi and Bob Munson came to our rescue within minutes of calling them. Bob immediately showed up at our house "after work hours" to evaluate the situation. He took the time to check out what he could of our leaking septic system, inside and out, and talked with my husband about the issues that they may find when the needed excavation was done. The next day and surprisingly way before expected, Bob and Nate showed up with their Bobcat fastidiously and swiftly backing it into our driveway off a very busy roadway. The next day and surprisingly way before expected, Bob and Nate showed up with their Bobcat, fastidiously and swiftly backing it into our driveway off a very busy roadway. Out of the truck the 2 popped out, energetically and with big smiles on their faces (go figure). The day began early and expeditiously with the needed team members coming and going to assist (Kessler septic, Roto Rooter and LMS operator, Max Fedrizzi). Bob always made sure I knew the whole process and every procedure required, making sure I had a say in all the proceedings while having me photograph the process to share with my husband who was at work. 7 and a 1/2 hours later the whole septic dilemma was resolved and we can now, thankfully, use all house plumbing without worry! We highly recommend LMS inc. for all and any septic needs. These guys truly are the experts!

When we were purchasing our new home, we found out that JB was the company the previous owner dealt…read morewith. We were going to stay with our current fuel company but the woman I talked with at the Cortland office that was so helpful and offered us "new client" pricing that we decided to go with JB. They sent someone to come over the day we moved in to check the lines, etc., and gave us an overview of what to expect going forth. So far they've been great to deal with!! Beth B.

They were one of the most difficult places I've ever had to deal with. There's one lady that…read moreanswers the phone that has absolutely no clue what's actually going on or just doesn't care about her job whatsoever. When I got my propane tank dropped off the girl that has absolutely no clue what she's doing told me in 3 days someone would come and fill it up fully, it was over a week later that someone actually did show up to fill it which wasn't a big deal but I had never had a big propane tank like that so I had no clue how long the starter amount they put in there would last and it was the dead of winter so it was nerve racking. After they come and fill it fully they give you your bill which, as what the clueless lady said, should've been just about 200-220. The bill was over 100 dollars more than the price I was told it would be and when I called they were acting like I was crazy because "the price on propane fluctuates". However the only reason I gave two stars is because they did fix the bill for me and gave me the amount I was told it would've been, them fixing it however caused a whole new set of problems. Fixing the bill took them over a month and I kept calling about it and kept being told it wasn't done yet and that they'd send me the bill which I never ended up getting. The only reason I knew it was finally fixed is when they finally called me OVER a month later and asked me when I was planning to pay the new balance like I was the one who was taking forever. Keep in mind I never got anything in the mail about and I called many times to check up on when I would get the new bill and was told that they were working on it and to wait until I received the bill in the mail. The only semi decent thing about that was they let me pay over the phone which they wouldn't let me do the entire time they were "working on it" I'm sorry but I refuse to believe it took them an entire month to fix my bill. And lastly I called them at maybe the second week of April and asked them to come pick my propane tank, I asked when it would be picked up and was basically told " that's not how it works they get to it when they are in the area". I'm 20 minutes from Cortland and pass where they reside nearly daily and I'm in a campground full of people who specifically get propane tanks through JB Smith but okay fine I can understand not making a special trip. I asked for an estimated time they'd be in the area because I wanted to be here when they picked it up and she looked it up and said they'll be there and should be able to pick it up in a week. Over a week passes and I haven't been called or notified in any way why no one has shown up so I call and I get the same damn girl who could care less and she tells me that almost ALL of their trucks broke down and they're having this huge problem and I'm like okay that's fine when will they be coming now. she tells me some specific day within the week that I can't remember now and guess what no one come yet again. From the very first time I called it's been around 2 and 1/2- 3 weeks and I'm about to be moving so I called today and got someone who actually knows what they're doing and I explain how long it's been and that I'm leaving and you know what she says , we can have someone over there this afternoon. THIS AFTERNOON. Like seriously has it been that easy from that start. An hour after that phone call someone is here picking up my propane tank. Except now, I don't know if they have a policy where they don't hook back up your own propane tanks but, I'm now left with figuring out how to put it back together and make sure it's not leaking alone. They are the sole reason I will not be winter camping again. The only time I enjoyed anything about JB Smith is after I finally got them paid and I wasn't having to call them or deal with them at all and I had a propane tank I didn't need to fill for 3 months and could use without worry. Worst experience ever.

Having a 10 month old puppy, I needed carpet cleaning!! My neighbor recommended Byrnes Chem-Dry. It…read morewas fast to schedule appointment and they arrived exactly as promised. They were very professional and personable. The carpet looks great. They were able to remove spots and it looks and feels like new carpet. Will certainly use them again. Price was very reasonable. A plus- carpet dried in an hour.

They just finished my carpets and they came out wonderful. I was kind of concerned about some bad…read morespots but they did a great job on that too. I highly recommend them and will be using them myself when I need carpets cleaned again.