Our well pump failed in the midst of the "cold snap" of 2026. We had been advised during an earlier…read moreappointment that we should not prematurely change the pump. When it failed, they would respond right away. Today, a few minutes after detecting the failure, we called Shutes. Within an hour the technicians were on their way, and the replacement was completed in a few hours. They were polite, loved our dog, and prepared a legible, clear invoice. We highly recommend them. Very pleased.

Our well pump gave up this week and we called Shutes. They were on site in a matter of hours…read more Gavin Warren did a fantastic job of troubleshooting, pump removal/replacement, and most importantly VERIFIED proper operation before leaving. This meant more work/time for him and extra adjustments to get it working right but he stayed with it to the end. Wish all contractors and trades had the level of professionalism Gavin displayed!

I had a backed up septic system and called them when they opened. They were very responsive and the…read moreguys that came out to pump out the tank were courtious, professional, and took care of the problem. They had me test it to make sure. Great guys! My wife would have paid anything, but they charged a normal rate despite the fact I needed service immediately.

Worked with me to find the right and affordable solution, did the work right on the first try after…read moreshowing up quickly

This is a horrific company. I had used them for several years and never had any problems, they were…read morequite good. Now I have no idea what happened ,perhaps a change in ownership? Management? Horrible, horrible experience with these people. Read all the reviews you will find a common thread. There are other plumbers in the area who will gladly do the work. They advertise 24/7, I had called at 3 o'clock in the afternoon hoping I would be able to find someone to fix my sump pump. The person who answered the phone said someone would get back to me within the hour. I waited until 800 pm and called with no answer. They never had the decency to contact me to say they were not able to do the work.. I called one their competitors and within minutes someone called me back and we scheduled an appointment. Look around you will be sorry if you are fooled by this company. They should be fined for false advertising.

Bill and his team were great! Appreciated all their hard work on my clean out project. I can't…read morethank them enough. Would highly recommend them.

Brosh will be our new septic pumping company! They were quick, professional and respectful of our…read moreproperty. I appreciate good service and they provided that! They were also reasonably priced and recommended pumping every 3 years instead of 2 since our household use had decreased. Thanks for helping us save money!

Mikey and his crew came in clutch today at my residence,response was quick, after hours! Took time…read moreto understand the issue I was having an booked me the very next day and completed my task, which he pump out my septic tank and hydro jetted my line, also camera inspected my sewer line to verify my problem, great rate for what I needed and and a stand up guy. Thnx bro for the job well done and see you in may to start the repair

Hometown Heating and Air Conditioning install a new furnace last week. They were prompt,…read moreprofessional and cleaned up any mess. The new furnace works great. They have repaired the old furnace in the past and it was past its prime! They are really great to work with. The price of the new furnace was reasonable and whenever we call they come quickly, if need be and are very patient and willing to answer questions. Try them, they're great!!

We have been customers of Hometown Heating & AC for several years now and have been very satisfied…read morewith HVAC system installation and service. They have a wealth of knowledge in HVAC systems and operations. Recently we has a heating problem during a bitter cold period. They provided a workaround I could do to keep things running and came out within a day to bring things back into peak performance. I highly recommend them!

Peru N.Y. I had a good experience from the customer service…read more in communicating and booking To Austin, & Dylan showing up at the house to work on the well. They were professional, helpful, & hardworking Young men. They kept working till the job was finished. Thank you

As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

Ryan and crew were out today to move a handful of heavy items from our POD into the house. They did…read morea great job. They were very flexible with our crazy schedule. Moved an upright piano. Washer and dryer and a handful of other heavy things. Definitely recommend them.

I have used these gentlemen twice and they are fast, friendly, and reasonable. I have used other…read morecompanies and they were expensive and furniture was damaged. The only problem is getting ahold of them. You have to leave a message and have patience until he gets back to you. If you don't leave a message you won't get ahold of him.