Made buying a car really easy! I told them the car I was looking at and they brought it to my work…read morefor a test drive so I didn't even have to go to the dealership to see if I even liked it. Needless to say I loved it!

I had spent toww weeks hunting for a Toyota Highlander to tow my 17' trailer and I ran into a few…read moresmall lots and a few dealerships. One dealership had a nice 2011 with a 19,900 price tag but as soon as I started to negotiate on it, the 3 year warranty came out plus the warranty /insurance on the catalytic convertor. Now the price was $25k! including gst if yu did a cash deal. I left empty handed. I saw Jacky's advert on KIJIJI and went to look at it and it was good. No pressure and a straight forward process. The best thing was he didn't push a warranty and other hidden charges on me. He did offer a 3rd party warranty if I was interested, but that was it. The car only came with one key, and Jacky offered to get a second one made up for me at no charge. I really enjoyed the experiance with Platinum Fine Cars and I would reccomend them to anyone wanting a hassle free experiance.

I don't leave reviews very often.. if ever.. but I am more than happy to do it for this particular…read moreestablishment. I hate the process of buying a vehicle.. dealership, used car lot.. I've experienced them all multiple times and I'm sorry to say but it's amazing how the stereotypes of a sleazy car salesman are alive and well in the industry.... That being said - I actually ENJOYED the experience of buying my Honda Civic at Platinum Fine Cars today! Jacky and Jacky were a complete breath of fresh air.. there were no "salesman lines" no sheisty hooks.. just 2 genuine, knowledgeable, and friendly professionals. I will recommend this establishment above all others to anyone looking to buy a used vehicle, hands down. Not a massive selection albeit a quality selection which I would take any day. Make this your first stop. I have faith that these men will not let you down.. worst case, you drive away empty handed with a renewed faith in the used car buying experience. Thank you guys for a very positive shopping experience.

I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe…read moreand reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection. At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four and six, zero compression on two of those cylinders, liner wear, and the need for a short block replacement. The heads were machined and valves resealed. I was without the vehicle for weeks and had to push for a rental, then had to fight to keep the rental while the repairs were being made. To be fair, River City Hyundai did arrange transport of the Palisade from Red Deer back to Edmonton when repairs were completed. Days after I picked it up the vehicle failed again. It developed an RPM matched ticking sound, lurched heavily, would not accelerate past 20 km per hour with the pedal depressed, and would not rev past 3000. There was no check engine light. It had to be flat bedded again. I was later told the catalytic converter had failed, which fits as a downstream effect of the original engine event that I had repeatedly told them to look into... Keep in mind this happened literally two days after I got it back. Since this second failure communication from River City Hyundai has become evasive. The sales manager who had been engaging with me has not provided clear answers. My requests for a straight response on next steps and on a buyback review and even a rental car have been getting ignored. It feels like deflection and now they just want to ignore the underlining issues to make me go away. This vehicle is unsafe and unfit for purpose. The repairs to date have not restored reliability or confidence and essentially point to gross negligence. Take my experience as a warning. As much as Hyundai will tell you they stand behind their warranty and as the sales manager told me "go above and beyond" you will be left having to fight them every step of the way. This isn't a one time event either, search up Hyundai engine failures and you will read many stories just like mine. Do not buy a Hyundai and do not buy from River City Hyundai.

Brought my 2019 Hyundai Elantra here to be diagnosed in relation to a recall that was previously…read moreissued on my vehicle. I've researched this recall a bunch, watched tons of videos of 2016-2020 Elantras with this exact engine noise and oil consumption issue, and it all aligns with my vehicles exact problems. Engine failure is EXTREMELY common for Hyundais, and there a tons of recalls surrounding this. If you drive one, just do a quick google search on your vehicle year, make, and model, and I guarantee you will find a recall related to a faulty engine. I had a friend who previously worked in the service department at Hyundai and told me she would have 1-2 cars come in a day with the same recall issue I was having, and the dealership would honour extended warranty and replace the engine free of charge. My engine was making a ticking noise so I requested a diagnoses to find out if my car was suffering from the recall issues. They discovered my oil was empty despite always following Hyundai's recommend oil change every 6,000km, but refused to diagnose why my oil was empty aka why my engine was burning oil. The major safety recall directly from Hyundai says "The engine's pistol rings may be defective. This can cause engine wear that can lead to increased oil consumption. Eventually this can create abnormal engine noise... if you continue to drive your vehicle with these symptoms the engine could fail and potentially catch on fire." Despite my vehicle making an abnormal engine noise and my oil being consumed, the service advisor Chantelle kept telling me the two had nothing to do with each other. I would be fine with this if they actually tested it and checked the engine's oil pistol rings, but they wouldn't test it and said I'd have to pay another $300 on top of the original diagnosis fee. So instead of doing the diagnosis that I requested in the first place (which was to determine if my car was suffering from the major safety recall), they tried to gouge me for more money for another test. Mind you, my car was there for 7 hours, and all they did was test for codes and change my oil, which really should take max 2 hours. I asked to speak to a manager so Chantelle proceeded to bring over another service advisor, Andrea, who was also useless and just reiterated the same nonsense Chantelle said. They probably repeated "oil consumption is not related to the recall" about 30 times even after I showed them the exact recall notice directly from Hyundai's website. $180 and 7 hours wasted, and my original concerns I came in for were never answered - What is the diagnoses, why is my engine making this sound and consuming oil, and is my vehicle experiencing this recall problem? This is what I came in for and paid for, yet they could never gave me an answer, so what was I paying for the diagnoses for? They showed that all they really cared about was money and wholly neglected any type of customer service and care. I know dealerships often have ill intent, but this was just sad to see. There wasn't even a manager present on shift to address the neglect and terrible customer service. Pretty bold to not have at least one boss around when your service advisors have zero clue how to properly do their job.

Nothing but good to say about dealing with this dealership. Denver and Kaity were easy to deal…read morewith, very informative, professional and friendly.

I was selling a car and listed it on FB Marketplace. Modi from Don Wheaton contacted me right away…read moreand expressed a serious interest. He provided me with a price range quote and invited me to bring the car in. We settled on a price that I was very happy with quickly and with no hassles. Modi and all of the other staff I spoke to were friendly and helpful. It was a very good experience. Thanks Modi and thank you Don Wheaton.

We had the pleasure of working with Randy Nouansavanh. We were very pleased that there was no…read morepressure to purchase of vehicle right away. We were looking as we weren't sure what we wanted. the experience was so great that we walked away with a car. Thank you Randy for everything.

Not a good experience. I went in to trade my vehicle and already new the vehicle I wanted had done…read moreit mostly over the phone. Arrived at the dealership and my salesman James was nice. I was also charged GST twice. I waited for 2 hours for the financing to get completed they told me 15 minutes. Took 3 days to get the financing approved. Purchased the paint protection pkg which I usually never do because its not work it. Part of the deal was Ford would throw in tint, I explained to the salesman 3 times also via text, so he had it in his phone of how I wanted it tinted and they did not do it how they were asked so it had to go back. Then to top it off when I received my vehicle after they applied the protection coating it was delivered scratched up all over the entire vehicle. I purchased the vehicle Dec15 had to take it back Dec 2 for the tint and paint to be repaired, paint was not repaired it is still scratched so have to drop it off again to see if they can fix the paint. This was honestly one of my worst experiences purchasing a vehicle other than Land Rover.

absolutely horrible service. the staff is extremely knowledgeable, nobody gets back to you and when…read morethey do and asked how come you weren't told a certain thing... the answer is "i don't know" rather than... I will look into it so that it don't happen again to someone else. highly do not recommend for service or for purchasing a vehicle

derrick dodge is not closed. not sure where that information was found but untrue…read more they are open; monday to thursday 8:30 am to 8:00 pm friday and saturday 8:30 am to 6:00 pm sunday 11:00 am to 4:00 pm If you look at all these reviews , they are all 3-4 years old. Completely new owners, management, and sales staff. The service is like night and day. The service now is next level 100 times better

Bought a used van in the early spring - they didn't want to do the things we agreed that would be…read morepart of the deal until 2 days before picking it up despite them having over a month to have things in order. We were coming from several hours away, and aren't from the city, but they didn't seem to be sympathetic to this. They assured me everything would be taken care of. However, upon us arriving to pick up the van, it was filthy. They did a quick vacuum but never detailed it. The paint pen they were to throw in was the wrong color, there was no paperwork to hand me. I had limited time as we were only passing through. Later, once I sent pics of the dirt in the car (stains, coffee spills, wood debris scattered in storage areas, used toothpicks...) they agreed for me to come in at anytime in the future for a free full detailing, Ultimate package. About 3 months later, it worked out we'd be in Edmonton again, so when I called I learned I was downgraded to a lesser detailing package for no given reason. I had to fight to have it be the original Ultimate package. They said they'd do that. Also, they said with the sale of the van it included lifetime oil changes - so I thought I'd get them to do both on the one trip. It was then they said first I had to purchase the regular, ongoing maintenance work in order to continue to qualify for the "free oil changes"...okay, that was not made known to me before the sale. They end up doing the detailing but when I picked up the van, it was clearly not a complete "ultimate" job. It was still easy for me to find dirt under the chairs, around the consols, in the vents, no paint chips were touched up as was part of the ultimate package, stains were still in the seat (maybe they tried hard, but didn't come out still..I'll give the benefit of the doubt), but it's okay, the did exchange the paint pen for the correct color ;) I have lost patience with dealing with Toyota On The Trail - I don't want to call them again just to continue an uphill conversation which every time was a struggle. So, I'll clean it, the way I know it can be done...but I doubt I'll ever buy another used car again and I wouldn't recommend this place if you enjoy good customer service. Sorry boys, you sold me one vehicle, but certainly didn't gain yourselves a long-term client.

Toyota are fantastic vehicles! Too bad this dealership isn't at the level of those vehicles! I will…read morebuy another Toyota but not from them.

-Awesome and great customer service, would recommend this place to others in the future.read more

I really loved this place, great customer service specifically someone named Bernardo was very nice…read moreand helped me a ton. Really recommend this place, and hoping more people support this amazing place

Great service at Southgate Audi, I went there a couple years ago to look at SUV's. I enjoyed the…read morefriendy staff, clean cars and not pushy salesmen. We ended up returning 9months later and the company was organized and knew exactly what I wanted!! Thanks to Aaron for finding me the perfect SUV! Finace department was great and friendly and got me into my vehicle in just 3 days! Thanks for the service Audi

I bought out my bosses lease on his VW Passat. I love this car, it's the perfect daily driver…read more This dealership has been very helpful and good to me. For instance my mom wanted to pay for winter studded tires for me, and the front end was being a pain in the ass about it. So I talked to the service manager and low and behold she gave me a pre authorized payment form for my mom to fill out and fax back to me to authorize a payment from her for my purchase. Great service department, amazing actually. The parts and service department talk with each other, they know what they need, they bought and buy extra winter studded tires for winter and sell them at a discounted rate the next year. The ones I bought and have on are some of the best winter tires you can buy, tires warehouse couldn't beat VW's price, I was very impressed. Basic services are a bit pricey but hey, labour is expensive and I don't have a garage and tools to do it myself so I'm not going to complain. Oh and this entire emissions scandal, please.....there is. I thing wrong with my car and it still meets our provinces standards. But hey I'll take something if they give it to me. This dealership is great, the give me the services I ask for, I am very clear about what it is I want though. Cheers, enjoy being serviced;)