The employees here are always willing to help me and answer reasonable questions and requests. I…read morepoint that out because some of the other reviews here seem malicious, and unreasonable.

Don't know how to leave a 0. Worst customer service I have seen. didnt Want to take the time to…read morelook up a price for me, told me he looked yesterday but couldn't find any prices in computer, asked if he could scan it. he said it would be a useless endeavor. So i couldn't even give my money away.

The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

can't say enough good things about this business. I purchased my gas fireplace from them 9 years…read moreago and have only needed service once until this week. Although they were incredibly busy, Bill took the time to call me and troubleshoot over the phone but ended up sending someone out - within 2 days!!! Problem was diagnosed and remedied in no time.

Yesterday our freezer quit, and of course it was full of stuff. We call Mr Attwood and told him of…read moreour problem and he said let me finish my lunch and I'll be right over. Well he found the problem and ordered a part in Portland (we live in Poland). They said it will be in the next day. He took the part with him, just to make sure it was the right one. He came back the next day, put the parts in and we are now making ice. He gave us a price to fix this problem and he came in under price!!! When is the last time you all saw this. Thank you sir for your honesty and work ethics. Great service! E. Paul Dupuis

One of the best companies. Bought an aluminum dock several years ago from Hammond and a welding…read morebroke. I brought the piece to Hammond and they replaced it with a used piece, equal to what I brought in. That is standing behind your products. Extremely nice and just a pleasure to do business with. I will definitely buy a dock from them again. Huge place with lumber yard, docks, hardware, etc. Lots of parking. Confusing as to the setup and where to go, but lots of employees to help guide you.

An absolute horrible company to work for. They treat the former EBS employees like trash. Low wages…read morewith minuscule raises or opportunities for advancement. They do not want to hear about any issues within their company. They refuse to pay out EARNED PTO. Just not a great company to work for and when companies treat their employees poorly, they also are usually going to treat customers poorly. Don't work here or frequent this business.

I use them quite often because they give great service, they are always very helpful, and if they…read moredon't have something, they'll either try to get it for me or direct me where I could potentially find it. Thanks for a great job guys!

Very nice people they have very good things in their store like, plants, fireplaces, tool equipment…read moreand more! They have reasonable prices and even good deals!

they have a large selection of mobile home parts in store and ability to customer order. they have…read moreamazing customer service and answered all my question. definitely worth checking out.

Had to call the police because the owner was threatening to get violent with me while I was picking…read moreup my computer. Took almost two hours to fix simple problem of loose ribbon cables; claimed it took 45 minutes to open the laptop case, a task other techs usually accomplish in 5-10 minutes. Gave ridiculous excuses for lengthy repair; claimed that the plastic case was hard to open because the computer was running Windows 8. (Yeah, it's a bad OS, but it doesn't make the screws on the case any harder to remove.) Owner then went nuts and accused me of being this problem customer from 2008 who'd made obscene phone calls to his shop or something. He claimed he had "records" of my activity and was going to take me to court for being a thief (???). He'd been screaming all throughout the computer pickup, but he began going weirdly in and out of my personal space, as if he were deciding whether or not to initiate physical contact. Would not stop being aggressive while I booted up the computer to check to see that the work had been done. I eventually felt threatened enough to leave the shop; I had to call the police to protect me from being assaulted by the owner while paying the bill.

The right people for the right job. They know computers. They don't bs anybody. They fix the issue…read moreright the first time. Highly recommend them for personal and business use.

Farris has always helped me when I needed something from the day we purchased our Simplicity lawn…read moretractor over 20 years ago including some guidance Darrell provided over the phone just this past week. Old fashioned neighborly assistance provided which is rare these days. They've helped keep the tractor running in spite of my efforts of beating it mercilessly over the years. Sure glad we bought from them all those years ago. R Heckethorn Auburn, Maine