Informed and no pressure sales people . Good selection and am always impressed with their delivery…read morepeople and overall customer service .

My refrigerator died two days ago. I called Dave's Appliance by 9:00 AM. By 10:30 AM a delivery…read moretruck was in my driveway with a new Maytag refrigerator in it. Somehow my phone call threaded a needle because the delivery & installation crew told me that they were one week behind on deliveries!! So yes, incredible service!!!

When you find a trustworthy business it feels like you won the lottery. That's how we felt after…read moreBrown's Appliance fixed our dishwasher and washing machine. What a relief, Brown's saved us money, time and the headache involved in replacing appliances. HUZZAH‍!

I called asking to see if they could help fix my 8 year old fridge. My voice mail was returned…read morepromptly, and even though i was outside of the service area, Brown's directed me on a likely issue i could check myself. Their direction was exactly the issue, and this saved me hundreds of dollars in repairs, or from a new fridge purchase. I wish i could have bought something to show my appreciation for the support. Thank you for saving me this headache.

The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

can't say enough good things about this business. I purchased my gas fireplace from them 9 years…read moreago and have only needed service once until this week. Although they were incredibly busy, Bill took the time to call me and troubleshoot over the phone but ended up sending someone out - within 2 days!!! Problem was diagnosed and remedied in no time.

A number of years ago our toaster oven (a really nice one) broke and we brought it to Jay's to get…read morefixed. He assured us he could fix it. He kept it and we never heard anything back. We called every few weeks and he would assure us that the parts were on the way. Finally I went in a couple times and he wouldn't give us the toaster back. Eventually I had to bring a police officer in with me and he then finally gave me the toaster oven back. According to the officer, this is standard practice for Jay.

If you are wise you will not give business to this crook - I will never ask for services from a…read morerepair man without checking him out first. He came to look at our dishwasher in May and gave us the runaround for months with every excuse in the book . He took our money for the repair which he insisted on up front, he ordered our parts which were under warranty and never returned. We called him many times, visited his store many times and he promised us each time he was coming and never showed up. In November we finally decided enough was enough. We asked for our money and our parts. We were not able to get a refund. Only after we made it clear we would not leave the shop without our parts, we were able to at least get our parts so that we could try to fix it our self which we did. According to what we found out he regularly does this and most people just give up He has a lengthy history of doing business this way.

The Fireside Shop installed our fireplace incorrectly, resulting in a very dangerous situation…read more The fireplace fan was installed with the vent flapper stuck in the closed position, so when the catalytic converter got hot, there was no air flowing to heat the house and cool the fireplace. The mantle and wall above would get to hot to touch. In addition, the mantle installation has nails showing. The overall job was very expensive, and they clearly did not know what they were doing. I do NOT recommend that you have this store do any installation work.

Customer service while buying the stove was excellent, however the delivery/installation crew…read morebrought in the new stove with no issue. But when it came to taking out the old one someone had an injury so they told me that they would be back in a month to pick it up.......its now been almost 3 months and nothing. Even called the shop and was told someone would call me back never happened. "Review is showing me as being in CA I am actually in the Lewiston, Maine area.

Jim is a really nice guy, communicated clearly, he gave me lots of good suggestions about how to…read moreproceed with my repair

He was friendly , knowledgeable and provided great customer service. He was on time and provided…read moresuggestions about handling of washer in the future.

I had a few companies come out and let me know what I needed. First thing Chris did was test the…read morewater (which no one else did ) and then go over the results with me in detail. I never felt rushed or pushed for a sale. He made sure I understood each result and answered all my questions. We then went over the systems and again wasn't pushed to go more then needed. I had asked about something another company told me i needed but based on my water results he let me know I didn't need it and save the money. Installation went smooth and the install tech walked me through the system and how to make changes if I wanted to. I would recommend Chris and Pure Water to anyone looking for a system. Not just a great system that Im very happy with but great service and folks that care

Absolutely do NOT do business with this company! We spent $4000 on a water filtration system only…read moreto have the company disappear when we needed a simple replacement part. It started out with us being told 'only members can access the part.' I guess they forgot to look at our file because we are Bronze Members. Then it turned into promises to send us what we needed. And now here we are almost three months later, still needing a new part, and a company refusing to answer my texts and calls. Stay away from this company!!!!!

If i could give zero stars, i would. Save yourselves the headache and rent with Rent A Center!…read moreWORST customer service i have ever received- employees will lie to get you to make/keep a contract- and the merchandise is terribly made! Began the relationship by telling me i could pay every other friday, then suddenly decided it had to be the 1st and the 15th after roping me into a contract- on top of it i was told had to make TWO payments (so i could be ahead by two weeks) if i wanted to simply pay biweekly. Okay, pretty shady but I went along with it. Only a month or so into the contract, my beds frame COMPLETELY COLLAPSES AT 3AM. Two 150 pound people sleeping in the middle of the night crash to the floor. They send someone to "fix" it, but tell me it's only temporary and they will reinforce it. TWO WEEKS GO BY, i call and they "forgot." Awesome. So I'm PROMISED METAL to reinforce my bed, but when the builders arrive the manager tells me it's NINETY DOLLARS EXTRA and to just deal with it. I never plan on having another lease with this AWFUL company.

I am a former 10 year Rent a Center Customer, I won't say why but, I switched to Aaron's. I am so…read moreimpressed with customer service. When I call and I need something they are courteous, helpful and always honest about time frames of when items will be delivered and such. The people that come to the house are great to deal with as well. I am also impressed with the quality of their furniture I could not even get items as nice as what I have now from Rent-a- Center. when I switched over from Rent-A-Center to Aaron's I was renting a refrigerator. I gave Rent-A-Center there's back and replaced it with one from Arron's. Aarons refrigerator was bigger, had an automatic icemaker, was made out of sturdier plastic and was 40 dollars cheaper a month than Rent-a-Center. The only regret I have about Aaron's is that I did not become a customer years ago. I will be a customer for years to come Maureen Libby

I have shopped at Agren Appliances for over 30 years, and I would not consider going anywhere…read moreelse. Their selection is great. Their costs are very competitive, especially when you start looking at all the additional charges - delivery, installation etc. The staff takes the time you need whether you are buying a $10 part or outfitting an entire house. Their service is prompt. Yet again, the locals are superior to the big box stores!

Such a shame. They could be the hometown heroes. But nope. Take the money and run. Even if you…read morepurchase extended warranties.. someone you can't understand on the other end of the line will tell you to... contact the MANUFACTURER. When I buy from an appliance retailer... I expect THEM to be my liason to the Manufacturer. Their commercials are impressive though.