Service Provided: Pool Opening and Water Balancing…read more Very knowledgeable, provided excellent service at a reasonable price. I will use thier services again.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

Brian was one of the few that actually replied to my requests for a bid. I wanted someone who…read morewould reconstruct the bottom sand and cove, then install a new 27 ft" pool liner. When he gave me recommendations on what I would need and where to acquire everything. Then he stayed in communication with us throughout the process and arrived when he said he would. When he completed the job he and his associate removed the liner and other remnants of the job and recommended things to extend the life of our pool/liner. Without a doubt, I would recommend him highly to anyone who wants someone reliable to work on their above-ground pool. But apparently, above-ground pools are only part of his expertise. He works with in-ground, and any water-related landscaping. Absolutely, give him a call!!!

First time customer, took off wet dirty cover rolled it up and shoved it in bag. Added the…read morechemicals we supplied and then charged $400. Hooked up the intellichlor and put cartridge filter together, no vacuuming. Guess I am expecting too much. Paid $450 last year to a different company but at least the vacuumed the pool for us. Sorry I can't highly recommend them.

I ordered a new hot tub cover from this business. They gave me lots of quality options to choose…read morefrom and designed the cover exactly as I wanted it. Once the cover was ready, they came out and installed it, took the old cover away, all without me having to be to be home. Very professional service without any issues. Also was almost half the price of another company I received a quote from. Highly recommend!

They moved a used hot tub from the seller to my house. They were at the seller's on time and my…read morehome on time. They were nice, knowledgeable and efficient.

My above ground pool took over a year to be able to swim in, and the work is not all completed to…read morethis day. I've not heard from the company in months (it all started in April of 2021). 1. THE POOL IS UNLEVEL BY ABOUT 6 inches. 2. When installed, the skimmer was placed about 1/3 of they way around the pool from the pump with PVC pipe running that distance. 3. The crown layer of my retaining wall has not been installed. 4. The pool was filled last year, but no one came to close it, as I was told would happen (due to being a 1st time pool owner, I was trusting, but now my hope and prayer is that no one ever has to endure what I have, with this company. 5. Lack of or NO communication, even after expressing communication was a huge issue for me. 6. i filed with the BBB, but they did not receive a reply from Jeremy Baum, the owner. 7. The piece of the trim on the outside of the pool was cut into, in order to fit around the skimmer, should not have happened. 8. The pool pump has no way to stop the water from rushing out when I remove the lit to clean the basket. 9. No schooled instructions were given on how to properly treat the pool, open or close it. I've had to learn most things on You Tube or ask co-workers who have pools. 10. They needed to pull a pool permit for my location, and the paperwork was sent to St. Louis County, instead of the City of Florissant. I did my own checking, and that's what happened. I pull permits on a regular basis, and that was the first mistake that should not have happened and slowed down the whole process for over a month in the beginning. 11. Jeremy met me to pick out the rock to go around my pool. I made it clear that i couldn't afford the one I liked, so I would go with plain white. He said lets get what you LIKE, and he would cover the cost. The rock company told me we needed much more that what Jeremy ordered, so now, I have the rock I like, but there was no landscaping paper laid, and it doesn't cover all the dirt. 12. My beautiful lawn was destroyed having the mountain of dirt on it for nearly a year. Jeremy Baum always had plenty of reasons and excuses why my job wasn't completed or on the back burner. I was kind, patient and understanding for over a year. I finally gave him an earful and he tried to turn it around on me....trust me, you don't want this company! in closing, I could go on....and these are not my opinions, these are factual errors & poor workmanship and customer service that i have to live with, or pay to fix, because the company just doesn't seem interested in completing the job. I paid him when asked, so I would expect a job completed to satisfaction. Sincerely Shelly B

Do NOT a use this "company" he should stick to cleaning pools and not build them! He's super lazy…read moreand never has help with him! Jeremy never answers phone or texts and when he does it's weeks later!

he was great. everything was done like it was supposed to be…read more explained the steps he take in cleaning the pool. he even put in chemicals if needed. we were very happy with him. we would recommend him to anyone.

It really breaks my heart to have to post this but this company was great when Deb was the point…read moreperson. Sadly ever since they replaced her with Kourtney (who is completely incompetent and incredibly rude to boot) they have gone downhill. They terminated me after making up a story about ducks and geese being in my pool which is completely untrue. And they did this on my birthday days before I was hosting a pool party to celebrate. I was a loyal customer for almost a decade when they decided this customer (me) just doesn't matter. Never before have I dealt with this poor level of customer service and ingratitude. I would give 0 stars because that's what this company deserves at this point but unfortunately 1 is required for the review and feedback which I hope helps others to consider another company before using a corporation who apparently sees customers as expendable when other opportunities arise which is what I have to think is going on here. In addition I also asked about pool cleaning equipment with no estimate or response prior to the false claims of water foul and was sexually harassed by an employee at one point. The list goes on and on regarding issues and I stayed loyal but shouldn't have so save yourself the hassle and choose a more reputable company. In all actuality it looks like they can't keep or find employees to actually provide service. Sucks to suck I guess. Another company just going way downhill fast due to staffing issues. Customer beware

Contacted Little Giant about installing new pool equipment. Someone came out, said an estimate…read morewould be emailed. After 2 weeks, no estimate. Called and asked where it was. Now four weeks and no estimate. If you want to waste your time, give them a call.