Service Provided: Pool Opening and Water Balancing…read more Very knowledgeable, provided excellent service at a reasonable price. I will use thier services again.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more

Brian was one of the few that actually replied to my requests for a bid. I wanted someone who…read morewould reconstruct the bottom sand and cove, then install a new 27 ft" pool liner. When he gave me recommendations on what I would need and where to acquire everything. Then he stayed in communication with us throughout the process and arrived when he said he would. When he completed the job he and his associate removed the liner and other remnants of the job and recommended things to extend the life of our pool/liner. Without a doubt, I would recommend him highly to anyone who wants someone reliable to work on their above-ground pool. But apparently, above-ground pools are only part of his expertise. He works with in-ground, and any water-related landscaping. Absolutely, give him a call!!!

Did not get a chance to deal with this company as far as service. I called inquiring about having a…read morenew liner put in our in ground pool. This guy seemed like he did not want the business right off the bat. He said all they do is install liners. Yet when I asked about a price he said they would not be able to quote a price until 2 months before install as the price changes. I'm speaking to him in October and they would not be able to install until next summer if they could even get to us as they have other customers on their schedule already. I asked him for a ballpark and based on my size that i gave him he said close to $6k. I said ok that is great since the last company told me 10k. He then got defensive and said wait whats wrong with your pool. I said nothing we are at 10 years and the liner is starting to sag. He insisted there had to be something wrong with my pool since the last company said $10k. I told him they never came out to look at my pool for the bid they gave. They asked for my address and that was it. He then proceeded to ask for my address. After I gave it to him he looked it up on Google I guess and said I am gonna have to decline. He said they cant do a liner on our shape of pool. I am guessing they can only do round, square and rectangle. I have serious doubt this company can do good work. If all they do is liners then why would they not install all liners on all shapes. Right off the bat he seemed very combative and acted as if he did not want my business as he made every excuse as to why he could not do it even before he knew the shape of our pool . BTW our pool is a bean shape basically. If you have that I guess do not bother to call this tool.

I ordered a new hot tub cover from this business. They gave me lots of quality options to choose…read morefrom and designed the cover exactly as I wanted it. Once the cover was ready, they came out and installed it, took the old cover away, all without me having to be to be home. Very professional service without any issues. Also was almost half the price of another company I received a quote from. Highly recommend!

They moved a used hot tub from the seller to my house. They were at the seller's on time and my…read morehome on time. They were nice, knowledgeable and efficient.

My above ground pool took over a year to be able to swim in, and the work is not all completed to…read morethis day. I've not heard from the company in months (it all started in April of 2021). 1. THE POOL IS UNLEVEL BY ABOUT 6 inches. 2. When installed, the skimmer was placed about 1/3 of they way around the pool from the pump with PVC pipe running that distance. 3. The crown layer of my retaining wall has not been installed. 4. The pool was filled last year, but no one came to close it, as I was told would happen (due to being a 1st time pool owner, I was trusting, but now my hope and prayer is that no one ever has to endure what I have, with this company. 5. Lack of or NO communication, even after expressing communication was a huge issue for me. 6. i filed with the BBB, but they did not receive a reply from Jeremy Baum, the owner. 7. The piece of the trim on the outside of the pool was cut into, in order to fit around the skimmer, should not have happened. 8. The pool pump has no way to stop the water from rushing out when I remove the lit to clean the basket. 9. No schooled instructions were given on how to properly treat the pool, open or close it. I've had to learn most things on You Tube or ask co-workers who have pools. 10. They needed to pull a pool permit for my location, and the paperwork was sent to St. Louis County, instead of the City of Florissant. I did my own checking, and that's what happened. I pull permits on a regular basis, and that was the first mistake that should not have happened and slowed down the whole process for over a month in the beginning. 11. Jeremy met me to pick out the rock to go around my pool. I made it clear that i couldn't afford the one I liked, so I would go with plain white. He said lets get what you LIKE, and he would cover the cost. The rock company told me we needed much more that what Jeremy ordered, so now, I have the rock I like, but there was no landscaping paper laid, and it doesn't cover all the dirt. 12. My beautiful lawn was destroyed having the mountain of dirt on it for nearly a year. Jeremy Baum always had plenty of reasons and excuses why my job wasn't completed or on the back burner. I was kind, patient and understanding for over a year. I finally gave him an earful and he tried to turn it around on me....trust me, you don't want this company! in closing, I could go on....and these are not my opinions, these are factual errors & poor workmanship and customer service that i have to live with, or pay to fix, because the company just doesn't seem interested in completing the job. I paid him when asked, so I would expect a job completed to satisfaction. Sincerely Shelly B

Do NOT a use this "company" he should stick to cleaning pools and not build them! He's super lazy…read moreand never has help with him! Jeremy never answers phone or texts and when he does it's weeks later!

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!