The absolute best company! The owners are amazingly kind. Our previous pool company almost…read moredestroyed our pool. They installed the filter wrong and didn't install several parts needed. Pool-Tex came out and repaired everything fast. They constantly checked on me and calmed me down. They fit us in when they didn't have any openings and saved our pool and our pocket books. Randy and Sara are amazing! The best pool company, by far, in all of Hood County!!

They were absolutly life saving during the freeze. Literally went anove and beyond to help me even…read morethough i hadnt personally done any buisness with them yet. You can bet they have my buisness for life. Amaizing people and absolute hands down best service.

I chose "Premier" based on several factors. Quick response…read moreto my call. Professional and friendly when speaking to me. Competitive price. Knowledge of the task at hand and explanation of the process. Appointment was kept and the leak was found. We decided to have the repair done a few days later due to bad weather. Second appointment the repair was made and completed the same day. I will definitely call again if I have anymore issues.

They will find it! They came out but could not find my leak right away but they had someone else…read morecome back out & they found it. The repair techs came out & did a great job. Everyone I dealt with was helpful & friendly. I hope I don't have to use them again but if so they are the ones I will be calling.

We had some serious issues with our pool, and Randy came in with solutions right away. He explained…read moreeverything clearly and saved us money by fixing the problem the right way the first time. Our pool looks better than ever--highly recommend!

He was nice, professional, and answered all my questions. He did a beautiful job putting new tile…read moreon my pool. Also reasonably priced.

Jay is a leak detection expert and was able to quickly assess my pool and find the leak and get it…read morerepaired. He is the guy for pool leaks. He knows his stuff and does everything himself. Some companies contract out the leak detection. Go straight to an expert and call Jay.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

My is experience working with Trident pools has been nothing short of incredible. So grateful for a…read morecompany that responds quickly and resolves any kind of issues just as fast! Happy to be with them.

If you're considering Trident Pool Services, you need to know how they actually operate when things…read morego wrong. There is zero proactive communication. I was not informed ahead of time that they would no longer be servicing my area. Instead, I was left waiting, assuming service would continue or be rescheduled. When I reached out about missed service, I was told it would be rescheduled. That never happened. Days later, I received a message saying they no longer service my area. No accountability, no urgency, just a delayed afterthought. Then came the refund process. Again, slow and reactive. I had to follow up multiple times to get clarity on when my money would be returned. When a company makes the decision to stop servicing an area, that should trigger immediate communication and prompt refunds. That didn't happen here. This isn't just poor customer service, it's disorganized and disrespectful of people's time and money. At a minimum, this company needs to: * Notify customers in advance if service areas are changing * Honor rescheduling commitments instead of disappearing * Process refunds quickly and transparently without customers having to chase them Right now, the experience feels like you're the last to know anything, and that's a problem.

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

I had a great experience addressing our leak issue. Nathan came out as scheduled to find our leak…read more He provided a repair estimate and was back when expected to complete the repair. On the day of repair, he could repair the issue without going through the deck as planned (bonus for me) and reduced the fee to match the final work performed. No one wants to be a repeat customer for a leak detection service, but I will give them a call if needed in the future.

I really wanted this to work-out. With a name like Manly Maids, I appreciate their sense of humor…read moreand hoped to reward them with an excellent review. For my $200, they found one of multiple leaks. With another $800, they fixed said leak with a truckload of pool putty. The leak they found was in the hot tube light. Somehow they missed the 2 foot crack right next to it. There are leaks in the pool skimmers that they missed plus several other smaller leaks sprinkled all about. To summarize, not a job well done and I don't recommend them. The picture is of the hot tub light they fixed and the 2 foot crack they missed, to the right.

Lead time and communication were very poor. Juan promised 3-4 weeks from order (deposit) to install…read moreand it was 12. We had to chase them to near harassment. Juan offered all these little add-ons yet didn't know how they would accomplish them or didn't understand the ask. When asked about the add ons, he acted like he didn't understand the ask. (Then why did you price me for it?) They mis-measured the pool and didn't come back for weeks to get a better measurement, which delayed the fabrication and installation. This company could benefit from a better product & project manager. Maybe he knows what he's doing with the pool, but his communication and sales skills are sub par and we wish we went with another vinyl liner install company. 1/2 our summer was wasted waiting on them to just call or text us back.

Great job putting in our pool liner. 18 round above ground pool we just needed some extra sand and…read morea pad put down.