Friendly service. Seems like they have been there a long time, doing what they do. I got new wheels…read moreon my travel pro luggage. But it was very expensive. They charged $38 dollars per wheel. And it ended up being $80 to replace 2 wheels which took 5 min. Later I found out those same wheels cost $13 for both on Amazon. So the labor was $67 dollars for 5 min. Which I thought was a bit pricy. But they have a great selection of travel gear and bags. Everything you can think of. And the people are very nice. Just the price is expensive if you need luggage repaired.

After our recent trip to Alaska, I found that one of my suitcases, which I've had for a long time,…read morehad sustained sufficient wear-and-tear type damages beyond what would be feasible to have repaired. My husband had done business previously with ILC Travel Outfitters in North Salt Lake, Utah, so that's where we went. The person who helped us was super-knowledgeable, and took her time with us, showing us what was available in the types of luggage we were interested in. She was a wealth of information and answered all of our questions. The line that we selected from are custom built for them to their specifications. We noticed that there had been specific upgrades to the previous models, based on customer feedback, and the staff's experience with repairs and such. They have a fantastic selection of luggage, totes, bags, carry-ons, accessories, toiletries and personal items, and everything you could think of for travelling. Their website, ilctraveloutfitters.com, shows pictures, videos, and information about the things they carry. They have a 3 year guarantee on zippers, handles and wheels, and a 10 year guarantee on materials and workmanship on this line of luggage. They also specialize in outfitting missionaries of the Church of Jesus Christ of Latter Day Saints for their 2 year assignments in far-away places, where they will be living with the things they can carry in a limited space. In addition, Travel Outfitters, provides excellent repair service at reasonable prices. We also found out that they donate used luggage and bags to The Road Home, a homeless assistance place in Salt Lake City, for the people that come there. My smaller suitcase was still quite good, but would not fit in the new bag, so we opted for buying both suitcases and donating the old ones. We were very happy with our experience there, and will go there again when the need arises.

Recently went shopping at Tumi while visiting Salt Lake City and had a great experience. Diego…read morehelped us and was fabulous! He helped us select the perfect luggage, monogrammed it kept the entire experience light and fun! We look forward to going back when we visit Salt Lake City in the future.

Having had a couple terrible experiences at the SLC Airport location (every employee I've…read moreencountered is unpleasant and no product knowledge), I was thinking I'd get the same treatment here. The young lady was quite the opposite. Very helpful and professional. And knowledgeable about the products when I asked the difference between a couple of backpacks. I am very pleased with the customer service and my purchase.

My wife and I were extremely happy with the selection, service and the price as the suitcases and…read morebackpacks we wanted were on sale. Made preparing for upcoming trip much more enjoyable.

I used this suitcase 3 times (2 times as a carry-on and once as a checked bag) and then the outside…read moresplit all the way across. Samsonite customer service told me to take it to the Samsonite store and they'd take care of it. We did, and she said, "Oh, we don't warranty something if it happened on an airplane. This is what you get for buying it from TJ Maxx." Excuse me? Where do you think people are going with their suitcase? To work/school/the park? If it's not made to go on an airplane, what is it made for??? #samsonite #samsonitesucks #badcustomerservice

I just returned from 2 weeks in Italy and Greece. With me was my constant traveling companion of…read morethe last almost 40 years. My Gregory Mountain Products "Day & a Half " pack. My pack has never failed me and I have put some miles on it. We have crisscrossed Europe. Been to South and Central America. More places in Mexico then I can remember and a few I don't want to remember. Canada. All over the USA homeland. 12 trips to Hawaii and going again in December. Going to the Havana Jazz Festival in 2017 and then probably to Egypt after that. It's had one small repair that was totally because of my stupidity. Fortunately I learned how to sew when I was young and stitched it up as good as new. I stopped by Wayne's original shop looking for an oversized day pack about 1977. I stopped by often when in the area. The Day & a Half was perfect! I just didn't care for the colors he had on hand and wanted dark brown. He said he would build me a couple, one for me and one for my Wife. I went by a few days later to pick them up and they were beautiful. Everything Wayne Gregory built was a hand made work of art. He took a set of steel letter dies and punched our names into the leather tabs on each pack. Now I understand Gregory Mountain Products is owned by Samsonite and the annual sales of GMP is around 35 million dollars. Thank you Wayne Gregory

I had a Gregory backpack that I bought 30 years ago that needed repair. I didn't have a receipt…read moreafter all these years, but I sent it back to Gregory to see if they could fix it. Since they couldn't, they invited me to choose one of their current backpacks as a replacement. They're sending it to me right now, free of charge. I am blown away by the stellar service and the way they honored their lifetime Guarantee. I am making sure to tell everyone I know about the way they stand behind their products -- in fact, I have to admit to evangelizing a bit at REI the other day. A woman was trying to decide about a Deva 60 and I stopped to tell her that if she bought it and took care of it, she would have a pack for life.

Maycy's, always beautifully decorated yet not over the top, consistently comes through for me. It…read moreis nice to have a store with quality clothing and gifts in downtown Salt Lake City without too high of prices. I like that the staff respects your space but are willing to help when it is needed. They are nestled in as one of the City Creek anchor stores.

Subject: Request for Price Adjustment on Exchange - Longtime Customer…read moreDear Macy's Customer Service, I recently purchased several cashier items at approximately $120 each. After receiving them, I realized I need a different size. When I tried to reorder the correct sizes just a few days later, I noticed the price had increased to $167 each. I contacted a representative and was told that a price adjustment could not be made for the new transaction. However, since I am only exchanging for a different size--not making a new purchase--I believe the original price should still apply. I've been a longtime Macy's customer and have always appreciated your service, but this experience has been disappointing. It doesn't seem fair that I'd have to return perfectly good items and repurchase them at a higher price for a simple size change. Could you please review this situation and help honor the original price for my exchange? I would greatly appreciate your help in resolving this matter. Thank you for your time and understanding.