I had a Gregory backpack that I bought 30 years ago that needed repair. I didn't have a receipt after all these years, but I sent it back to Gregory to see if they could fix it. Since they couldn't, they invited me to choose one of their current backpacks as a replacement. They're sending it to me right now, free of charge.
I am blown away by the stellar service and the way they honored their lifetime Guarantee. I am making sure to tell everyone I know about the way they stand behind their products -- in fact, I have to admit to evangelizing a bit at REI the other day. A woman was trying to decide about a Deva 60 and I stopped to tell her that if she bought it and took care of it, she would have a pack for life. read more