I travel to Suffolk regularly for work and always look for local spots I can't find back home. I've…read moredriven by Cook Out many times, but the poor reviews always held me back. On Tuesday, I decided to stop in for just a shake--and honestly, it was very good. That gave me some hope, so I came back Wednesday for a full meal. Unfortunately, the reviews were right--if anything, they didn't go far enough. The experience started off rough. The cashier had one of the worst attitudes I've come across in any restaurant. No greeting, no help, no acknowledgment--even after I mentioned it was my first time eating there. She seemed completely uninterested in being there and definitely didn't want to help customers. I ordered a shake, double cheeseburger, onion rings, and hush puppies. My shake was slapped down on the counter, and it was so sticky it nearly took two hands to pick it up. The tables were dirty, everything felt sticky, and I was immediately glad I had ordered to-go. The food looked decent in the container, but the taste didn't follow through. It was all just... bad. Greasy, bland, and disappointing. It doesn't seem like the owner has eaten here recently--or maybe even visited the place in a while. If they had, I imagine things would look and feel very different. I'm not going to call the number on the website, because there's really nothing they could say or offer that would convince me to come back. I just wish I'd gone somewhere else.

Absolutely ridiculous, ordered 3 trays and had to wait 40 minutes for it. Staff is rude, no thank…read moreyou's or your welcomes. No lids available, floor was wet and the person I was with slipped with no attention or apologies. I'd give it 0 stars if I could.

Missing items from an order. Food was hot and ready and the customer service was better than most…read morefast food restaurants in this area of Suffolk.

The service I received had me thinking I was at CFA!!! Sakoya && Kristie really went above &&…read morebeyond to make sure not only my food was correct, but that everything I needed was handled. They smiled && overall were great vibes. Ladies definitely need a raise. && the best hardees breakfast I have had in a while. Great location to dine && management was even great!!!

This is an update review from a late Summer visit. I have probably popped into this store heading…read moreout of town three to four times. Each visit has been 2.5, however it's been service not food that been negative. Parking area had debris. The location with traffic makes it almost impossible to make a left turn. Staff was not at the register to order. When they took there time to do so it was meh. McDonalds desperately wants you to use self checkout which I refuse to use. Anyone see the report on the amount of fecal matter tested on the screens? Google it. Shakes and fries tasty which gets them to a two. Will not return.

I waited 45 minutes at this McDonald's only to be told that they're no longer serving breakfast…read morewhen it was my turn to order. The lady helping me had such a horrible attitude. I definitely will never ever ever ever ever come back to this McDonald's. A 45 minute wait is ridiculous. Only to walk away with no food.

Can we knock it off with the arbitrary timer at the drive thru? I'm sick of being told to go to the…read moreline or park with absolutely no one behind me. Maybe I want to see my food being packaged before it's given to me with a mistake and maybe I don't want to have to drive back around to get the mistake corrected EVERY TIME.

Don't do it, if you are in Suffolk just bite the bullet and go to the new location on main street…read more I arrived at this location around 9:04 lights dimmed inside however I did see drive thru lights on. I go and first I hear sorry we are closed then someone else says no we are open the other voice again no we are closed. Clearly someone was ready to go home and didn't want to make more orders and have to reclean. Lol definitely didn't want someone preparing my food who didn't want me there. So I respected their wishes and drove to the other location where I received a professional greeting at the drive thru and prompt courteous service. Management this isn't how you make money smh.

Went here one night and wanted a grilled cheese, and it was actually grilled! Not just heated in…read morethe microwave and all gummy like it usually is. That was good. After the order was placed and the next person behind me drove up, they turned the lights off and told them that they were closed and to leave. So I was either the last customer of the night or they were just done with people after having to deal with me. Whichever it was, I left happy.

I would absolutely give zero stars if doable. I was here yesterday getting lunch. After placing my…read moreorder and sitting in my car for thirty minutes and seeing people come and go I got curious where my order was. I pressed the intercom and asked if I was forgotten to be told "we're working on it" rudely. Waited again.. thirty minutes pass again. At this point everyone has left so I call again and ask for a refund and the manager. He comes out and chuckles and says "oh I took your order, it's been sitting there" he accommodated and gave me a full refund and made my order again.

I believe the current address listed for this business is incorrect. But it is definitely located…read moreon Main Street. This restaurant received a facelift this year and I believe the number address is off, but I could be wrong. Nevertheless, I enjoy Taco Bell and it's variety. I hear stories about this and that, but I enjoy the hard and soft tacos, the chicken quesadilla and the freezes. Especially during happy happy hour, daily from 3 to 5pm I believe. During this time, the freezes (usually about 3 to 4 different flavors) are $1 for any size, I believe. If you love icebergs, try freezing your freeze when you get home and take it out after hours and enjoy... so yum! I love the Fire sauce and the next hottest sauce from that. Taco Bell always comes thru for me during the day or when I am having one of them late night munchies. I love that they're open late and the food still be on point for me. Recently, I tried their power bowl or something of that sort. I don't like all the fixings, but with: chicken meat, lettuce, cheese, beans, rice and the sauce...I love it. The meat may not be 100%, but it's one of their healthier options. It took some time to getting use to the kiosks in the lobby... you go here to place your order if you go into the store rather than use the drive-thru. After a few times, it isn't so bad. The parking is a bit tight. Not sure if this was taken into consideration when designing this new location/facelift. But pack your patience. Well go at your own risk, but until then.... Have fun and enjoy life :)

This location has not always been the best but this morning was different I went through and got…read morethe five dollar breakfast box which included a hash brown my coffee a bacon breakfast crunch wrap and Cinnabon minis which are so good the Cinnabon delights are just the right amount of sweet to start the morning even when they are not on point at lunch their breakfast seems to be doing well at this location and is usually delicious

How do you review a BK? I am ashamed I'm even writing about a fast food joint, but this one was so…read moreawful I HAD to YELP. 3pm, no cars in lot or drive thru. First ordering from the drive thru, you can't hear the order taker. After many 'huhs?' and her refusing to speak louder I just hoped she got my order and proceeded to the window. Same girl had the same monotone UNfriendly voice at window. I attempted the kill her with kindness but she refused to die. She didn't ask if I needed sauce for the 10 piece nuggets. Luckily I know it comes with it. ONE honey mustard! I gave as many please and TY's as possible, I realize it's a tough job but come on, fake it! As I was about to drive off, I see I have no straws for my 3 drinks. She did ask if I needed a drink holder though. I asked for straws and she scowled and gave them up! Food was up pretty quick. No WiFi here. Food, well I suppose I should be happy they didn't charge me for the feather! So crap service and cra quality assurance- c'mon, the place had NO ONE else there, how do you miss a rooster tail?!

So this BK was an Oasis for me. I had left VA Beach around 5:30am and was looking to stop for food…read morethat didn't take much time off my drive. When HWY 58 entered into Suffolk, there were some options, but this BK had a drive through - the operator was super nice (I think it was around 6:30am-ish) so not a huge rush. I was the only person in the drive through line, but it took a while... I assumed they made my breakfast sandwich fresh. Coffee and sandwich in hand, I was good to go for the rest of my drive home - with exception to bathroom stops. You can tell this BK has some history to it, but it has a large parking lot... even a small side street with a traffic signal so you aren't turning out into HWY traffic (not that it is all that fast going through town) but it does make a difference if you are trying to make a left.