I'm not a "yelper" but after letting the events of today stew and I had to say something about it. My sister had gone to waxing in the City maple grove for quite some time. She loved Vera (the former owner) and bragged about her all the time but I never pulled the trigger. I was too nervous and I didn't know I felt about someone all up in my lady parts. Last year my sister moved to NE Minneapolis and started going to Waxing the City dinkytown after a short period of time at that location my sister had given up on Waxing the City. She could never get in because they were so short staffed and only had 1 or 2 waxers on, on any given day and with all of the constant changes or flat out not being able to get an appointment she just gave up. The Roseville location opened up a few miles from me last summer and the week of my wedding I decided to take the plunge. They had a special going for 50% off your first service (which is no longer valid but is still stated on their website as I've referred many people and they were not honored the 50% off, as a corporation you'd think this problem would be fixed since it's been months after they stopped running this special) Anywho, I was getting married, it's was a reasonable price with the discount and so what did I have to lose? So I took a glass of wine down the hatch and set off on my adventure. The person I was scheduled with was Paris. She was nothing less than amazing! We went in the room, she looked over my paper and knew that I was new to Waxing the City but asked if I had been waxed any place else. I told her no. She asked if I was nervous? I said yes. She then stood in the room with me and went over EVERYTHING with me verbally and then said let's just start with the bikini area if you feel like it's too uncomfortable or what not we can stop or if you're doing well we can continue. Like seriously? I'm sure these waxing establishments are in it for the money and need me to quit being a baby and get on with it but Paris was personable. She made me feel like I had known her for years. So I went on with the full Brazilian only problem is I had shaved about 11 days prior and a lot of my hair was not coming out like I had planned. Again, Paris explained everything very thoroughly (the girl knows her shit when it comes to waxing) she explained how waxing works and the cons of shaving etc. I understood and just told her do what she could. Over the course of the last 10 months i was faithfully getting waxed every 4 weeks! I built a relationship with Paris and looked forward to my 45 min waxing sessions. It was almost as if it was my mini therapy session or escape from all the chaos of my everyday go, go, go. I could be having the worst day, week or month but I'd come in and spend 45 mins laughing and talking about any and everything. And I actually was able to convince my sister to go see Paris and get back into waxing!! Fast forward to today. I called into Waxing the City In Roseville to make an appointment for next week with Paris and was told she is no longer with the company, my heart sank! I'm a very private person. This is a very private intimate service. When I asked if they knew where she had gone or how to get ahold of her they weren't allowed to give that information out which is understandable but for the 1st time I felt like I was being treated extremely cold from the person that answered the phone (I don't remember the lady's name), it was disheartening. I now see why my sister gave up on Waxing the City last year. With the type of services that they do and the high level of turnover for whatever reason it's apparent there's not much consistency throughout the company. My sister and I have also decided to reach out to the corporate offices with our concerns. A good majority of people aren't coming into these places for a quick brow or lip wax (I know some do but not majority) they're coming in to bare their insecurities or woman parts in hopes of finding someone to connect with and see on a regular basis, which I had found and now feel that I was robbed of. With that being said you can now count me out of ever visiting a waxing the city again. After doing some of my own investigating I successfully found Paris on Facebook and will follow her wherever she goes. And I advise anyone looking to be waxed to do the same! Not only because she's an excellent waxer but because she's real, she's personable and she's one hell of a remarkable lady all around! read more

I'm a guy. A typical meat & potatoes, jeans, tennis shoes, t-shirt, hockey, and deer hunting guy. I've never had any tweezing, waxing, or plucking done in my life. I went to the Roseville Waxing the City location on Sunday morning for a full back wax, as I'm heading to a tropical destination soon and don't want to scare the locals. I made my appointment online, which was seamless, and the confirmation showed up immediately in my email. Obviously, I was a bit nervous as to what to expect during the session. My cerologist was Anna. She did a great job explaining the process and answering all the dumb questions I had throughout. All the redness was gone by early evening, just as Anna had said. My back's baby smooth for the first time since I was a baby. If I head somewhere warm next year, I'll be back! Thanks Anna! read more

Very satisfied with my first time getting a Brazilian wax and the way I was treated at the Roseville location! I was greeted as soon as I walked in the door, she let me know roughly how long I would be waiting since I was a little early, and then talked me through some of their product because she noticed I was looking through their sugar scrubs. The cerologist talked me through the whole thing, which made me feel very comfortable since I had not done a full Brazilian before. I am fair skinned, so I was very surprised when I had minimal redness and tenderness, which I can only assume was due to the powder and wax that was used. I did have the full 50% off my total due to being a first time customer and I didn't even mention the promotion, which I did appreciate. read more

Walked in 4 minutes late to my appointment (apologized right away for it) but knew on the website it said there's a 7 min grace period so I thought it would be fine. The girl immediately was rude and not welcoming. The first thing she tells me is that she won't be able to do a good job on my eyebrows and won't tweeze them because I was 4 minutes late. I apologized again, surprised at her rudeness. Then I got the feeling I'd be paying for a subpar job since she told me it would be so I said I didn't need the service then. She then started to pick a fight with me! I couldn't believe what was happening! Fighting with me and yelling at me down the hall as I left. I have never in my life had a customer service encounter like that. read more

I am visiting from out of town. I been waxed in other waxing the city studios. Waxing the City Roseville is in a cute plaza located on second floor. There are several signs directing you, so you don't feel lost. The studio was immaculate! I guess they're going through a transition with their computer system, which can take a little more time as it's new to everyone. However, the girl at the desk was cheerful and eager to help. My intimate wax service performed by Rebecca was superior! She was so friendly and sweet!!! Excellent customer service!! Top notch! As someone from the east coast I loved her accent. But she explained the service and left my skin smooth and hair free! I would seriously recommend this place!! read more

I absolutely love this place. Everyone who works here is super friendly. I usually book my appointments with Tessa and she is super cool, professional, and always does a great job. I used to get bikini waxes in the past at other places. I ended up spending a lot more and sometimes their staff didn't do as good of job as Waxing the City. I would recommend WtC to anyone. I know some people are hesitant to get a bikini wax because they think it will hurt. Not at WtC. It's the least pain-free wax I've ever had. read more

I came in to see Miranda for my very first ever Brazilian wax and to be expected I was a bit nervous. Miranda was very thorough and talked me through the whole process from start to finish. Miranda helped me to feel as comfortable as possible before, during, and after. I left the studio feeling sexy and smooth and definitely hooked on Brazilian waxing. I will be seeing her again when I'm due to be waxed again. Clean, friendly, and welcoming studio. Would recommend to anyone. read more

What a FANTASTIC experience today at Waxing The City. Being that this was my first time, I was a bit hesitant and was unsure what to expect. I was warmly greeted by Heather and my Cerologist Corrie made me feel so relaxed and was so hospitable. We talked the entire time and she really made me feel comfortable. I highly recommend not only this location but Corrie as well. I will definitely be using Waxing the City Roseville and Corrie again. read more

This was my first time at this location and I was very pleased! The entire studio was very clean, from the front lobby to the waxing room itself. Miranda was my cerologist and she was amazing! She was very knowledgeable and talked me thru the entire process, letting me know what was happening before it happens. If you're looking for a great place to get waxed, look no further! I highly recommend this Roseville location and Miranda!! read more

Wonderful experience at Waxing the city! I was hesitant to trust someone new with my brows, but the location is just too convenient to resist. Anna was fantastic, she was kind, professional, and most importantly did a beautiful job on my brows! I was concerned that a less expensive service than what I am used to might equate to a lesser quality of service, but that was not the case. Keep up the great work! I will definitely return! read more

My usual salon was the Golden Valley location but, after my appointment with Anna S., I am never going anywhere else! Anna was knowledgeable, friendly, and helpful. She told me what she was doing, why, and made sure I was comfortable at every stage. I definitely appreciated how much she cared about quality and highly recommend this facility if the other staff provide anything like my experience. read more

I am kind of a chicken (okay I'm a HUGE chicken) when it comes to getting a brazilian wax and Miranda made the whole experience so much better than any other I've had. She was quick, but made sure to remove everything and offered tips to help make the process as pain free as possible. I will be coming back here for all of my future waxes! read more

I had my first wax at your shop with April and it was very comfortable. She took the time to explain the 2 different waxes I saw on the table and after it was done she showed me around and talked about different services and product which I purchased one and love it. Thank you so much for a great and relaxing service April! read more

Got my chest waxed. Phenomenal job!! Customer service was great and the manager on duty (i think her name was Tarah) was very knowledgeable and answered all of my questions. 1st time getting waxed. Will definitely be a returning customer. read more

This is a great establishment! I really enjoyed my most recent waxing service here as a first time customer. The customer service was great and I will definitely be returning and recommending to my friends. read more

Miranda is an amazing waxer! She is so prodessional, ans makes you feel so comfortable. She always makes sure She understands exactly what you waver to have done. I wouldn't ever go to anyone else. read more

I came in for my first ever wax, I did my lower leg. Anna was professional and very easy to feel comfortable with. She made the experience wonderful and I will for sure be going back to visit her! read more

Best waxing experience ever! Rebecca was detailed, professional, and fun! I have been waxed at several locations as well as other waxing businesses and she is the BEST! I will be back! read more

The managment and support team are very much dedicated to the best customer service they can provide!!! They always make things right!