Delivery was fast, prices were decent, food was awesome. The cookies and cream milkshake was phenomenal -- I finished it before I even touched my food! The fish sandwich, hot dogs, hamburgers, chili cheese fries and mac and cheese bites were really good too. read more

The food is good and the people are nice but it is just so slow at this location. They also serve things separately. This visit we got our fries, then 10 minutes later got the burgers, then 5 minutes later got the shakes. It would be great to be able to eat all of my food at once. They need to either pick up the pace or hire more staff. read more

Greasy and average, not worth the price at all. The place literally smells like a grease trap. I waited for almost 10 minutes with one other customer in the place. When I asked politely if the order would be done soon I was given an attitude. read more

This Jake's is in the Kohl's plaza in Hamden. We recently grabbed some take-out from Jake's for dinner. We ordered three double burgers, chili, and some onion rings. We both liked the flavor of the burger. The bun was delicious as well. Portion of the onion rings was on the smaller side, and the chili was average. They offer the option of adding jalapenos to your burger-which I love. The service was quick and friendly, and the regional manager was overseeing the operation (probably because they just recently opened). We will definitely grab a Jake's burger over the fast food in the area in the future. Good Job! read more

Probably the best fast food burger I've ever had. Went on a whim and was very pleasantly surprised. Staff was very helpful and eager to answer any questions. Definitely on the greasy side, but really tasty. read more

I've had Wayback a few times and it's a solid burger spot if you're looking for something a grade or two above the typical fast food joint. The burger and shake of the month feature is a nice touch, but I've never really felt inclined to take the risk and order one. Quite honestly, if you're looking for a burger of similar quality i would just go with Five Guys or Shake Shack. Wayback is more or less the same price with slightly smaller portions and just not as good in my opinion. It all comes down to preference though. I have friends who think Wayback is better than 5 Guys, so give it a shot and see if you like it. At the end of the day a burger is still a burger. read more

Best burgers in the area and the buffalo chicken is out of this world! Super friendly staff always with a smile. Here i feel relaxed, welcomed, and i know i'm always getting an excellent meal. read more

I usually don't go to way back because I feel like they're generally overpriced but it's close to home and we were hungry tonight. We received some great customer service just now. My fiancé and I ordered cheddar bites and I ordered a milkshake along with some other items. The manager realized after he'd taken our order that they didn't have enough of the cheddar bites while we were waiting for our food and gave my fiancé an extra milkshake and complimentary onion rings to make up for the cheddar bites. We didn't have to complain or just notice we were shortchanged after the fact. Very nice of them! read more

Well ordered food but the kid was too busy showing a girl something on his tablet or phone before starting it. Food is great. But honestly mostly kids work here. Can't expect too much. read more

Typical burger joint. What I do like about it is that the burgers are made in front of you. The fries are good. What I didn't like about it was I got a Ruben burger it was awful, other than that - pretty good. read more

It's pretty much what you would expect....better than the big fast food chains but not as good as Five Guys or Shake Shack and definitely can't hold a candle to places like Plan B. Both times I've been there it doesn't appear busy yet seems to take more time than you'd expect for the food. They appear to do a decent amount of call ahead and delivery now (via Silver Spoon) which I think slows things down a bit if you are actually ordering in the restaurant. The burgers are tasty but given the patties are very thin and quite well-done, I'm pretty positive the bulk of the flavor comes from the fat and the cheese. The shakes are far better than average. So if you are in the mood for a greasy but tasty burger and a shake, have some time on your hands, and there isn't a Five Guys close to you, give it a try. read more

Food is ok, prices are high for what you get, and they seem to lose quality each time I visit. Sad to say this visit was my last for that reason. read more

Wayback Burger is overrated and not that great. The burger gave me a stomach ache. Fries were ok though and has some good selections.

Went to the one in Cheshire, nothing special, not worth the cost, slow, I did enjoy the milkshake they have several flavors, beer on tap was a unique feature. read more

No complaints about the food. Everything is made to order and made quickly. It can get pricey, but I've never had a bad burger from this place. The fries are always good but from time to time will be over salted. read more

Have been to a couple of Jake's and the Dixwell Ave, Hamden store is wonderful!! Great food, friendly sevice, quick delivery of fresh food. Burgers, fries, onion rings and shakes are terrific. Have not been to 5 Guys since we discovered this place. New on the menu is a chicken BLT- Awesome!!! Highly recommend this restaurant! Thank you so much!! read more

The burger was very bland, no caramelization ok on the burgers equals no flavor. Fries are the worst in it class, five guys are the best in this class. If you like ketchup with your fries, bring your own as I have no idea what is in these squeeze bottles. read more

This is buy far the worst . Burgers like pot roast except cold. Somehow the Fry's sucked too. Wouldn't mind except I was hungry . Now this crap is in the trash. Never ever again. Where is a five guys.. read more

I like it so much..they have a great food..and ppl they work there so kind...nice to have zuch resturant near my home

The entire meal was amazing. This was my girlfriend's first time coming here and she loved it. I had no clue there was a Jake's around here. From the burger to the milkshakes, to their hospitality; it was excellent. We will definitely be back to this location in the very near future!!!!!!! read more

Ordered online - food we received was not what we ordered or paid for - not going to drive all the way back there - second time that this has happened in the last 3 weeks. Told them the last time and they said oops - sorry and that was it - obviously nothing changed and they dont want customer. They dont give receipts either so you cant go back and argue with them. read more

I found the service incredibly slow and the staff inconvenienced by my meager 1 burger order. Burger was mediocre : I'll stick with 5 guys!

Went last Tues evening the person at cash register didn't even acknowledge us. When he finally did he was rude an asked are you ready yet. Placed my order to go thinking we would get the 2 single with cheese & chips or fries for $5.00. He charged us $15.48 for our meals. When I questioned him he was so rude he said we didn't ask for the deal so we have to pay full price. He wouldn't even budge with the whole deal. The service here is terrible & the tables weren't clean. Never will I go there again to be treated so rudely. Make sure you ask for the Tues special otherwise they will rip you off. Bad customer service Jake's. Meriden Jake's is way better. read more

Changed my mind... Double burger is juicy and satisfying. Fries plenty and no coating taste like potato.

Grate service and very good burgers and shakes...

We're the BugerRaiders, working our way through all the hamburger joints throughout Connecticut. We're looking for hamburger nirvana. Using the Yelp scale of 1 - 5, BurgerRaiders scores WayBack with a solid 3. Watch for us at your favorite hamburger joint. read more

This was a surprisingly mediocre burger. The problem is the meat; it was a bit dry due to overcooking. Certainly, you should try it once and make up your own mind. However, the search for a good Connecticut burger continues. read more

The burgers and fries are very good. I havent tried the shakes but they look good. Much better than a typical fast food restaurant. Everything is made to order right when you place it. The seating area is clean and the people were nice. The only problem was the wait. It was crowded and not many places to sit. read more