Every time I come to this location, I understand why they are rated a top shop! They work quickly…read moreand efficiently. I would say on a day where you can pull right in you can expect to only be there about 15-20 for an oil change. I have never had an employee that wasn't friendly or knew what they were talking about.

For the one who thinks that valvoline is a good company i will not use or recomend thios location…read moreor any other location as i have gone to this location to get a oil change very bad decisions on 7/20/2025 i have gone to a other oil chage no names and i was ask who have done my oil chage i did told them was valvoline done the job to found out they "* DRAIN PLUG WAS CROSS THREADED FROM PREVIOUS PLACE THE OIL WAS CHANGED, THERE ARE BARELY ANY THREADS LEFT IN THE OIL PAN i have file a claim with the company and with in 2 mis they say sorry your claim is deline for unknow reson the staff from this location is not very nice they are rude as fuck with the most hate full to you i will not use this company at all im in the process to take this to court to make them pay for the damages they have done now it time to stand in the frion todf there shop to hold up a sign to lety other know hwta kind of comy they are POS

I first came here for an oil change because the jiffy lube near my house recommended almost $400 of…read moreextra work that I knew I didn't need. I've now gotten 3 oil changes here and some minor work done. They are honest, kind and efficient. If there is extra work needed, they show you what they can and present options. I never feel like they're trying to pull one over on me or talk down to me for being a woman. I now schedule my oil changes and maintenance on days when I'll be in Independence (I live near Plaza in kcmo). Thank you for being somewhere I can trust!

Best shop in Independence MO and Kansas City area bar none. Top notch mechanics with best service…read more Thank you all for all you do! E. K.

started on 10/7/25 companed about my brake pedeal going to the FLOOR. Well they ex-ploded my…read moreanti-lock brake module ,then was very rude NO im sorry,just get a tow truck and take your car. Well the part is not AVAILABLE unless i can find a USED part,the car has 63,137 miles on it - - - -but NO brakes NOW THANKS TO THERE LAME REPAIR work. VERY POOR CUSTOMER SERVICE AND PEOPE WITH BAD ATTITUD'S im a 77year old male,and never was i treated like THIS by a Business...... would NEVER RECOMMMEND THEM!!!!

Called them on a Saturday about noon when they closed at 2. I was in a real pinch with a flat,…read moreshredded rear tire. They told me to come on up and they'd get me in. No drama and total pros. Took great care of me. When done mounting the new tire, the tech took a moment to wipe clean the wheel. Nice touch.

Very honest people staff is very friendly I am working on getting a warranty with them for my car…read morethey explained exactly what the warranty covers I didn't understand a lot of that online he had no hesitation explaining everything to me

These guys are really great. They seem to love cars. They are reasonably priced, do good work and…read morereally want to help.

Had my tires replaced for over $900 and the tire pressure light was on immediately when I got in…read morethe car. Drove the car back and asked them to put air in the tires and they did. For some reason the back left tire was only 23 PSI as they put air back in the brand new tire (red flag). Then I drove home and just hours later the back tire was completely flat. Then I had to get the car back to the shop (for the third time) and have them fix the issue they caused. They had to replace the valve stem because they messed it up and it was leaking. Then I got the car back and within the first day the TPMS light came on and never shut off, so I had to take a fourth trip to the shop. They refused to fix the sensor and said the sensor battery must have just died (coincidentally) right after. They were going to charge me $150 for yet another one of their mistakes. I've paid this shop thousands of dollars over the years and this is how they treat their repeat customers. Stay away from this shop. Sloppy work and poor customer service.

worst experience ever! went in for brakes pads... they wanted to upsell me rotors. I refused,said I…read morejust want pads on all four to get rid of " brake wear light".. Dixie told me 4 would be 388. I said all 4 cause I want wear indicalight off! I even told mechanic I wanted pads all the way around. Come to find out my rear pads have 4 pads and that's all they replaced. I said " will brake wear indicator light be off" she said yes. And there not warranty rear brakes either. I said fine... I waited almost 4 hrs to this point. On the way home .. brake wear indicator light came on!!!!! I've had my wheels aligned, several oil changes done hear to this point. Never again...

According to OnStar, my oil level was at 19%. I pulled in and told the manager I needed an oil…read morechange. I'm a 76-year-old woman and don't know the first thing about cars. They could have changed my oil and I wouldn't have known any better, but the manager told me my oil looked fine and I could go another 3,000 miles. They topped off all my fluids and checked my tires. There was no charge. I thanked them for their honesty. Truly made my day!

They took 30 min to do a oil change, just standing around talking we came sat 10am hoping to get it…read moredone quickly and were let down. We will not be returning or recommending this location.

J.P. and his crew are awesome! Super knowledgeable AND they're going to keep it real with you…read morewhether it's good or bad. I see a lot of reviews from a while back that are kinda bad but yall should really give this new crew a chance!

JP was super friendly answered all of our questions. Got us in and out with an oil change and this…read morewas our 2nd time coming and we will definitely be back

These guys were great! David, front desk was courteous, knowledgeable and professional. Guys in the…read moreshop, Imancio and other mates were just as professional. I could not be more pleased.

they lost my hub caps and took them over 3 hrs to change 3 tires worst experience ever they are not…read moretouching any of my cars again