Horrible! Horrible! Started off ok.. agreed to price and service. Delivery was rough - the old stove couldn't be removed, service tech needed help. So he left the purchased stove in the center of the living room! Old stove pulled out! Left and didn't return for 3 days!! So today a couple friends came and installed the stove put the old one outside. Hour later Wayne's tech show up! I explained stove was done take the old one - they would not leave!! I asked them several times to leave - no go Police were called. As they leave they said " I HOPE YOU GET A GAS LEAK AND YOUR HOUSE EXPLODES"!! read more

I purchased a dishwasher in February. The dishwasher leaks. A repairman has been out twice runs the dishwasher for 3 minutes and says all is fine. This company is not honoring their 3 month warranty. The receptionist says bring it back to the store. This is not a portable appliance. I even have a video showing the flood. Their reply is the owner is not closing the door properly. I should have read all reviews before making my purchase. read more

I needed a good used refrigerator fast. Walked into Wayne's late morning and met Norm. A professional small appliance technician that has over 20 yrs experience. He is very knowledgeable and answered all my questions. He had just replaced the compressor on this 2002 Kenmore refrigerator. That was 3 months ago and still runs like a top. Saved us a lot of heartache since our LG refrigerator took 3 months to get repaired. They have a ton of used appliances and at $225 for my refrigerator. I thank Norm for great work and a great appliance. read more

Wayne's Appliance - 2002 Sears Kenmore refrigerator $225, 3 month warranty - Appliances & Repair Near Me - Bullhead City, Arizona

Best Guy to call!! Super fast, very knowledgeable! He diagnosed the problem quick, he had the parts in his van , no need to run around and get the parts! He fixed it -licikty split! Sweet guy! I thought I was gonna be buying a new dryer!! Thank you Wayne! read more

This company is awful!! They told me they put a new ice maker in and it never worked !!! It was not new it was reconditioned and never worked charged me $ 400 for something that never worked!!! And never called me back to fix it again!!! I had to call another company to put a new one in. I called Fran to get my money back for something that never worked!!! She avoided me on May 4 th as I went to there office .. I called her on5/5 and she hung up on me!! read more

I called on the recommendation of a friend, told them what I needed and they were there within 1 hr. 5 minutes after arriving and laying his hands on the refrigerator he said it's ___ and I don't have that part with me I'll be back with the part b4 5. He was, he fixed it and it was very reasonable!! I'm a happy camper!! Ricky is the best!! read more

Twice they scheduled repair on a Samsung dryer and twice they did not show up nor bother to call with any reason or reschedule. After the second time I called to let them know I was unhappy and phone rang and rang and no one answered. I don't know how they can stay open with such poor business practices. All I can do is to post here so that perhaps you'll skip calling Wayne's Appliance and hope as I do that I'm able to find a reputable appliance repair. read more

I have used these guys for lots of stuff, would be really happy with them if I didn't get such poor service on my last purchase. In June we bought a used second fridge, i called them and told them it wasn't sealing properly. He came out quickly and said it closes fine. This fridge took our electric bill up $220 per month (this a vacation home) so we know right away what was driving the increase. When I called to ask them to pick it up and let's discuss a credit, I was told that the electric cost isn't their problem and we can't pick anything up right now! Wow, been a customer for 3 years through our property management company, not very happy with Wayne's regarding this last purchase. read more

On April 26 I went into their place to see about used washer machines. The only available one was more than what I wanted to spend so I went for the option of him coming out to my house to fix the one I had. There was oil and some water on the floor next to my machine so he said it was probably a bad transmission and he will check to see if I needed a water pump as well. The next day they sent Arthur to our house and he confirmed it needed a trans and also our water pump was bad and we would need a new one. I was quoted 195.00 to fix everything. He came back out and installed a new water pump and trans. Then when we tested it and the tub was making a high pitched noise. He came out again the and tried to fix. We tested again and now the tub would not spin. He came back out again and tried to fix. Now when we tested it still had a water puddle. Since by now it had been over a week I asked if it was easier for them to come get it and just take their time and fix it at their location. He came out and picked up and brought back a few days later. We again tested it out and there still was water leaking. There was a few more time he came out and still same issue. By the 3rd week of me calling the lady in the office seemed to be annoyed that I was calling so much always letting her know that the machine was still leaking and needed for someone to go back and fix. She grumbled that maybe it was something else like a clutch and that was a new problem that I created. I informed her that the last time Arthur was out he removed the lid on the center post and stated that he forgot to install a seal so that is why the water is leaking. He stated he be out the next day which was 5/24 at this point. She stated he was busy doing other things and would get to it at some point. I asked her to have him call me that day. No call received and Arthur never showed up. Now today (5/27 which is over a month of the original service) I called and the lady answered and snapped that he was busy and will be there later. When I asked when because he was supposed to have come out 2 days prior..she snapped again. I informed her that from the beginning that I told them I was moving out of town on 5/30 and since today is a Friday and they are not open during the weekend I need something done now. She started yelling that he will come out when he can and she is not going to "deal with me right now' and hung up the phone. I got in my car with my husband and we went down to their shop. The man I usually dealt with was with someone and she came out of her office. I told her I was the one she just hung up on and she started yelling that she already told me he will get there when he can. I told her I didn't want to deal with her and only wanted to talk to the older man. She claimed she was the owner and I had to deal with her only. She started screaming at me and I told her that I paid 195.00 for my machine to be fixed and it is still broke. Her response was always "I don't give a crap" or "I don't care". I told her if she wouldn't fix it that I want my money back and she refused. There was a ton of back and forth yelling and when I told her it had been at least 8 times that Arthur had come out she started stating that I was calling her a liar. I begged the older man if there was any way that he could come to our house right now and fix it himself and not have to wait any longer for Arthur. He refused. I then said fine I will go get the machine and bring it here myself so he could fix it right now. I had to go to Harbor Freight to buy a dolly then load the machine on our trailer and bring it personally there and wait for him to fix. They horrible unprofessional foul mouth lady obviously had left. The older man replaced everything and stated that Arthur never tested it by filling up the machine on the full cycle and if he did he would of seen what the real issue was. I told the man that the lady was extremely unprofessional and he stated "what do expect from someone from New York." After bringing back home and hooking back up it did work. The insanity of how disgusting this "business" lady was is an example of why no one should ever give them business again. She is a con-artist like other reviews have stated and she in no way shape or form cares about no one. She will take your money and tell you she don't give a crap if its not what you pay for. I got a month of headaches and a ton of oil spots on my concrete driveway where their truck kept coming and parking. THIS PLACE IS NOT WORTH ANYONES TIME!!! read more

I contacted Wayne's Appliance to come out to look at my front-load washer/ dryer that hasn't been working since it's been installed. He came over, asked me to search the problem on my computer. Looked in the back and underneath, and then announced that my motor was bad and would need to be replaced. He quoted me a price and I told him I would need to discuss it with the lady I bought the machine from. As he pushed the machine back into place I heard a loud noise, when I asked him about it he didn't respond. Then he left and didn't charge me the $60 service fee he said because he didn't do anything. Some time after he left I looked at my machine and noticed a large crack down the front of the door. The kind of crack made by the knee of someone trying to push it back. I called Wayne's a total of 4 times before talking to someone who told me that the reason I wasn't charged a fee is because he broke the door. I asked why he didn't inform me that he broke the door. I was told that if I wanted him to fix the door I would have to pay the $60 service fee. All in all I would say this is a shoddy dishonest company. Looking to make a buck, but not really knowing what they're doing and not respectable enough to take responsibility for their own mistakes. I have reported them to the Better Business Bureau and will be filing a complaint with some more local entities. Shame on you Wayne's Appliance. Your behavior and practices are just disgusting. read more

Old fashion service, that is what you get at Wayne's. I'm a landlord who likes to provide my tenants with appliances so they don't ruin my walls and doorways moving in and out. Any way, I use Wayne's for repairs and used appliances. They have great prices and stand behind what they do. They do what they say and say what they mean. They treat my tenants with respect when they make service calls or deliveries. I like to keep the local businesses my hard earned dollars. This is one place I'm glad is in business and I hope they stay around for the long haul! read more

I purchased a used appliance because they warranty items for 90 days. Well BIG mistake. It has been 2 weeks & still no resolution form Wayne's Appliance. Save your money & buy new at least if you buy new you will have a minimum 1 year warranty & option to purchase additional years of warranty. Horrible customer service with no follow up. Now am left with having to haul away the junk away. read more

4 months ago I bought what I was told a very nice used fridge to save money.. After 4 months I walked into the kitchen to find a giant pool of water on the floor. Called Waynes made appointment and 2 times they did not show up. Called office Norm finally came out, said i need a new fridge. I paid 350.00 for what I was told was great only to have it be junk. Ask them to remove as I was gong to buy a new one. Was told its Friday no way. And they don't work weekends. That if I wanted it moved I would have to do it myself. Ask to please remove as I have a new one being delivered, mind you its there fridge, broken and unuseable. The owner a not so nice lady was very rude and ask me to pay service call I told her I would when she removes the fridge. She yelled and told me she was going to take me to court. I"M LOOKING FORWARD TO IT. read more

i have used these guys for 20 years and have bought many used parts from them. i do work for a lot of seniors and people on a fixed income. he has always had what i needed whether it be for a washer, dryer, fridge, o or any appliance that i needed parts for. he knows his stuff and doesnt mind giving you a little of his knowledge and experience. price is always fair. i won't go anywhere else read more

After visiting their location looking for a refrigerator, we purchased a side-by-side refrigerator/freezer from Wayne's Appliance in February of 2016. The unit was used, appeared to be clean and when we returned to finalize the purchase, they had it plugged in demonstrating that it was working. We paid $550 which included tax and delivery for a used unit and it came with a 90 day warranty. Once delivered, within about a week, we noticed the fresh food side was not cooling well. Called them up and several days later, Norm came by and let me know that it was not defrosting properly. He proceeded to remove the back panel inside the freezer side revealing the coils completely covered in ice/frost. Utilizing a heat gun, he defrosted the coils and indicated that he would need to order a control board and that he would be back to replace it once the part came in. About three weeks later, he returned (after I had called a few times to find out what was going on, and also defrosting it several times myself using his method), replaced the control board and the thermostat. Within a week, it was frosted up again, so I called and let them know that what he had replaced did not rectify the problem. It would be several weeks before he returned again, meanwhile I am manually defrosting the fridge about every 5-6 days. Upon his return, he replaced the control board again and again to no avail. This has been ongoing for nearly a year now, multiple calls, weeks and weeks before the service call actually happens, replacement of the three components that control the defrosting system and still a fridge that does not function properly. Think twice before buying appliances or having service done from Wayne's! read more

Do not, I repeat, do not use these people. My 3 1/2 year old GAS dryer quit. I called my home warranty co. They sent out Wayne`s. He came late in the evening after being scheduled at 4 pm. Well, he said it was the computer mother board. 2 1/2 weeks later, after having the warranty co contact them, because they FORGOT. After waiting again for hours, he showed up at 5:45, and messed with the dryer for 2 hours more, and couldn`t get it running. He told me the mother board he got was bad, he thought. Well, anyway, the home warranty people won`t fix it now, because Wayne`s told them the dryer was 8 or more years old, and had a lot of problems. And the heating element was out in it!!! I don`t see how that works when the dryer is gas. The entire thing is a scam, and I am getting a mire $300 for my $1100 dryer because Wayne`s lied to the warranty co. They want to fix it themselves. It isn`t happening. I will buy new. read more