Went there 6 months ago and thought I had really found "THE" place. Went in with a small repair to a circuit board. Did it while I waited. Come 6 months later and I go in with the same repair needed. Been 3 days not a call. So I call and still no answer on my tiny repair. I understand it's only a $10 job. But this little job will bring me back for the big stuff when I need it. So bummed they are not consistent. Update: they can not do the repair at all. He said they lost their good repay guy. He suggested I buy a new washer. Lowered my rating from 2 to 1 star. Won't be going back. read more

Tried to buy a refrigerator from a this business. Sorry my wallet cannot afford your prices. We shopped around before and after coming to your place of business. The big box stores beat your price by a huge margin They also had a better extended warranty than your establishment that covered more at a better price. read more

I would never let David into my house. I am an electrician and he talked to me like I was a stupid female. He constantly interrupted me and had an excuse for every question that I brought up. I met another woman who had the same encounter with him. He's bad for business. He should be fired read more

This place was awful, promised one thing to get us in the door then kept changing their story wasted 2 days of our time and tried to charge us an extra $100 plus tax, with no customer service skills , acted as if our hard earned cash was beneath them for a used appliance, I think not, drove off, never looking back so should you! read more

Whatever you do... DO NOT GO HERE. They will screw you over, lie, cheat and steal. They are the most untrustworthy people we have EVER met, and are appalled by their lack of knowledge and ability to work on upscale appliances. The appliances they sell are second hand and about to die. ALL they care about is making money. Could care LESS about their customers or the shape the appliances are in. Their techs do not know how to maintenance them, and they will find any excuse to charge you an arm and a leg. NOT worth going to, find ANY one else... they will be better than them. I promise. Don't waste your time, and more importantly.. your MONEY! read more

We bought a GE dishwasher for $399.00. We are here 6 months of the year and use the machine one or two times per week. Two years later the soap dispenser stopped working so we opened it manually and continued using the machine. It is now out of warranty even though it was only used 11 months, less than 100 uses when it quit operating correctly. We thought it would cost around $100.00 to repair, so we called Upton. Bad mistake. They sent a repairman that had to read the manual to know what to do an he said we need a $200.00 part and labor to install $40 to $80 and charged $79.95 for service call. $320.00 to $360.00 to repair a $400.00 machine. Also not sure his prognosis was correct. We will never buy anything from these people again. read more

I would not recommend this store. I needed a washing machine pump and went to Upton to pick one up. They wanted to charge me $80 for a twenty dollar pump. I told them I thought it was way over priced and they were very rude and told me thats the price "try to find it in bullhead" implying they could take advantage of people. I was going to order it on line new for $20 but found a small appliance store on Hancock that had the pump new for $40. read more

Bought SIX appliances in the last four months from Upton. Problems with the installs, mostly. Upton sent repairmen out twice. We finally had to call GE ourselves to get the fridge repaired, since we've been waiting three weeks for a new mother board. One door still doesn't close right. When Upton sent one guy to install the large washer-dryer (because the second just quit) he broke one of the dryer legs and they haven't fixed it. The salesman took our rebate forms to "check with GE if the dishwasher was also covered." He later said it was included and he mailed everything off. Checked with GE rebate hotline today (2 months later) and they have no record of the rebates. Hundreds of dollars out the window! When I spoke to John this morning I was told that my salesman (Eddie) wasn't working there anymore, they had no record of the rebates, and I'd better "get my ducks in a row" before I approached them. UNPROFESSIONAL. UNRELIABLE. INCOMPETENT. read more

This is the worse company to deal with. We have been waiting 2 months for a part then on the day to have it installed in our dishwasher, which has not been working since the day it was purchased, Upton called to verify appointment but called the wrong number and pushed our appointment back another 5 days!!! I have been on the phone with them to get this part installed all day long, calling then now 6 times total. Again it is pushed off now to the owner and they "are looking for the part" !!!!! read more

I had Upton come out to repair our dishwasher. The tech. was late. He ran the machine and said our problem was the water fill valve. I had him order a new one. The second trip he was late again. He replaced the valve and the dishwasher still didn't work. In fact now it leaked. To stop the leak he had to go and get a small hose clamp. He left and did not return. I had to call them again and schedule another home visit. At the end of the day when the tech. was sch. to be there he didn't show up. Once again I called to find out what had happen. I was told by the owner of Upton the tech. refused to return to fix the dishwasher. I went ahead and removed the new water fill valve and returned it. I then hired another service agency and they determined what was really wrong and then fixed it. It wasn't the water intake valve that needed to be replaced. It needed a new wash pump motor. The whole experience was a night mare. Think twice before using Upton for any service. read more

The fact that they are are a dealer and a repair company says it all, they will not be able to fix your problem, but they will be able to sell you a new appliance. they take advantage of senior citizens and they defer to replacing rather than repairing. THEY ARE NOT TO BE TRUSTED!! read more

Went in to purchase a new washer and dryer. Was talked into buying a "slightly used" 6-month old return. The reason given for the return was the people were moving out of the area. The washer (Whirlpool Cabrio) and matching dryer was sold to us for $1000.00. The washer is the worst machine I ever had! It doesn't wash properly, the water levels are too low and does not have an agitator. The "big sell" was its deep drum in the washer that can clean king size comforters. The glass top allows one to see the (4) pairs of jeans I washed never came in contact with the water in the wash cycle. The sales manager offered me $300.00 trade-in allowance only if I trade for a different washer, plus pay for delivery again. He also suggested that I wash everything on the bulky load which fills slightly more water. Not to mention I will not have a matched set. When I told him I sell commercial appliances...he said "well, you know I can only offer you this amount so I can make some money on selling it again". He said he would never do a deal that will lose him money!!!! The irony! Thank God I've alway put customer satisfaction before the almighty dollar! There is a "cost" of doing business sometimes when you sell a lemon...but he prefers to make money on it twice. read more

I have been trying to get my dishwasher fixed for 2 months now & still when part came in they lost it! Would never recommend this place!

Service here is the worst I have ever experience. So bad that I placed a complaint on BBB. Serviced a gas stove as the burners were not working effectively. The rep ordered propane parts for the natural gas stove and stated that they would work. After 2 months, the problem appeared again and after speaking to the store, they told me that their warranty expired after 30 days and I would charged the visit and any parts. Stay away from this place. Customer is always wrong here. read more

Wouldn't use them again. Spent $300 trying to get just the icemaker working on my Frigidaire so far, now they tell me it's the heater and will cost another $300 and still don't know if that will fix it. Not professional at all. After at least 2 months, still don't have ice and out the $300. read more

i give them two stars because they usually have the item. but you pay though the nose for it. a part you can buy online all day long for $30.00 you pay upton $130.00. thats a hell of a markup. found out its cheaper, a lot cheaper, to buy the parts you think you might need online and have them sitting in your stock then to wait until you need them and buy form upton. read more