Ugh. Long story but was mislead by sales lady. We wanted a king on a power base, she talked us into…read moretwo xl twins put together. My concern was that the crack in between them would be a problem. The sales lady said that if we weren't happy they would fix or exchange it. We were not happy at all, the mattresses kept sliding apart. We called and told them that we wanted the original, king mattress we had picked out. They said sorry it can't be fixed. After complaining online they agreed to fix it. We kept the bases and they took the twin mattresses back. Then when we got the replacement, we realized that they had simply glued the two twins together. Now there's a raised hard lump down the middle. We can't afford to replace a $3000 bed so we're stuck with it. We appreciated that they fixed it but It's really not comfortable.

I picked up my custom made boat mattress last Friday afternoon. I slept on it Saturday night and…read morecouldn't be happier. The fit was excellent, which was a challenge because of all the angles, and the comfort is superb. I would put it up against the Tempur-pedic I have at home. The staff were very friendly, from the minute I walked through the door to get an estimate, to the guys that helped load it in the car. Price was very reasonable for a custom boat product and it only took a little over a week to complete. They will be my first stop the next time I need any kind of mattress.

This is the most overwhelmed I've felt shopping in a long time. From the second we walked in, we…read morewere greeted by a friendly face who gave us a flyer. When we said we were just window shopping she was like ok! Any turn we made she was following us. Any time I looked at a different couch she was right there to tell me about it. I had to tell her to stop following us it got so bad. I've been followed before in Bobs but never so intensely. I understand that is their job and they work off of commission BUT When we were back to the front of the site we overheard her telling her co worker she lost a couple that walked in who she gave a flyer to and she can't find them in the showroom anywhere This confirms they are trained to stalk you. I hate that and I will never be back.

The sales people were very helpful. I'm gonna also the manager is very nice. I would recommend the…read morestore. It's very clean. You greeted very friendly and someone is always there to help and answer questions. Thank you.

I bought a Living Room Couch & Matching Chair which looked great in the showroom. When they were…read moredelivered, however, I looked like a midget in that chair. It swallowed me. Jordan's came back and refunded my money....no questions asked.

What a horrid experience I had with Jordan's and their furniture repair/replace insurance. I bought…read morea beautiful couch at Jordan's and the insurance plan (expensive) at their urging. Unfortunately we had a bad spill and damage so they came out and said they'd repaced the couch. This was during covid and Jordan's had very limited choices for replacement. The replacement couch from Jordan's, turned out to be a lemon it's had so many issues the repair techs have been out 2-3 times so by now the wedge is bolted to the rest of the couch and we can't even move it. As to color, it was light grey, almost white but it was my only color choice during Covid, so I was glad I had the insurance because it would show every stain. Well, 4 years later, I recently noticed multiple stains on the couch and even Jordan's furniture tech agreed there were many and this was reported to Jordan's in a timely manner. Protect All required many pictures over 3 months. However, this time the decision was NO, Protect All and Jordan's won't stand behind the agreement. They will give me a credit. Wow, great. I don't think $800 is going to pay for a new couch with 4 recliners, and a wedge. So everyone, go ahead, buy expensive furniture at Jordans, even buy the insurance but if you need it more than once, forget it. Now I'm forced to look at a very expensive, spotted white couch bought during covid as an insured replacement, but neither company will honor, "repair or replace".

I was on my way to IKEA in Stoughton MA and I stumbled across this place…read more While they did have some cute furniture pieces, I checked on delivery pricing to Rhode Island and it was kind of more than I wanted to pay. So if you live in that area and have a means of transport, you might want to check them out. They had a great selection of rugs And furniture pieces for every budget. I don't know why it takes numerous times to post pics but I'll try again.

Horrible customer service. Only reason I purchased from this store was they Promised a delivery…read moredate. Furniture did not get delivered until months after agreed date. Absolutely no help or offer to remedy their mistake after numerous phone calls to the store. Furniture was good quality and only reason for a single star. Would not recommend.

Can I give negative stars? Went there today to look at their selection of dinning room tables…read more Worst configuration of any furniture store I've ever been in. This is an office building, not a showroom there were about 20 offices that had things mishmashed in them. No rhyme or reason to anything. Best part, we walked the ENTIRE cornmaze and NOBODY addressed us, spoke to us, acknowledged us. Nobody. At all. The entire time we were there. I won't bother going back. Ever.

This place is insane. It's in an abandoned medical office building with a maze of hallways and…read moresmall rooms. It felt like a crazed dentist was going to jump out with a pneumatic drill every time we turned a corner. Worth going just for the freaky factor.

This was, quite possibly, one of the absolute worst delivery and customer services experiences I…read morehave ever had with a business. My husband and I recently moved into a new home and ordered two bedframes from Bob's, one full and one king. On the initial date of delivery, the full frame was built with no issues, but we were informed that there was a broken piece with the king frame, and that they would have to undo it and take it away. The gentleman who delivered it was incredibly nice and got me on the phone with customer service. I spoke with a woman who informed me the delivery would be replaced a few days later. When they arrived a few days later, they came with only parts for the frame, and not the entire replacement frame. This time, they left the miscellaneous pieces of frame in our bedroom, taking up space, and we had to get on the phone with customer service AGAIN. This time we spoke to two different people (neither of whom seemed to understand what we were talking about or who understood our situation). And once again, they assured us that the next delivery (the 3rd attempt) would be correct and the entire frame would be delivered. When the third delivery was attempted, they (shocker) only came with just the pieces again and not the entire frame, but thankfully this group of delivery men were kind enough to move the leftover pieces of frame from our bedroom to our garage so they weren't in the way. My husband talked to customer service on the phone and very clearly explained the situation, and we were once again informed that the now FOURTH delivery attempt would be correct. This morning, which was supposed to be the final (correct) delivery, my husband received a phone call stating that they, once again, had the wrong order and only had parts for the frame, not the entire frame itself. After multiple other confusing & frustrating calls to customer service agents (who very clearly follow a script and have trouble straying from it), and trying to explain to them that we did NOT want a replacement or exchange at this point and just wanted a refund, we finally got a satisfactory response. We definitely not be purchasing any more furniture from Bob's and will be advising our friends & family against it as well. Save yourself the trouble and go to a different furniture store or get something off of Amazon.

We were there today to look for a power recliner for my husband. The sales person, Jennifer, was…read morenot pushy. She did not harass us. When we asked questions she pointed out several great options for my husband. He settled on one of the chairs that Jennifer had recommended because it was perfect for someone six feet plus. We had gone to three other furniture stores as well but found the perfect recliner due to Jennifer's help.

This is a store that stands behind its products. They recently repaired a chair purchased two years…read moreago after it popped a spring. Knowledgeable ,efficient and courteous repair tech came to my home and diagnosed the problem .He took the chair with him and returned it two days later good as new. No charge. I will shop here again.

delivered the wrong product - wrong feet - and has taken at least 4 months to fix it. Manager was…read moreunhelpful.

I love this store. I spend most of my time at the Hanover location, but I do find myself roaming…read moredown to Plymouth every so often, just to browse! Inventory is online, so it's super easy to buy. Prices drop on a schedule but don't wait too long because things sell! Delivery isn't included in the purchase price so you are paying for that but if you don't have someone to muscle furniture into a truck and home for you, it's well worth it. I've even shopped online without even driving to Natick to examine a chair because I just knew it was the perfect chair to zuzsh up my gray living room! Last week I moved furniture around in my home, re-purposing some pieces, donating some pieces to Salvation Army Thrift Store (also a great place to shop!) all to change up the look in my decor and scale down the size. Finding one display cabinet and a gorgeous French bistro'ish table later I was happy. Of course, waking up at 3am and realizing my Ethan Allen chairs were NOT going to come close to coordinating with the perfect table, meant one more trip for the chairs the store had coordinated in a display with the table! Delivery of the table and display cabinet was within a week, I took the chairs in my car, and done! There's everything here. Furniture, lamps, wall decor, area rugs. All styles, all prices, all ready to go. Check out the website, make your list and elbow a designer out your way if you need to, because if you love it - someone else is watching it and loves it too!

Best place to find just what you are looking for , and the prices are very reasonable on most…read morethings. Friendly helpful staff

So, I tried writing a review for this place earlier but was told by yelp that it wasn't a "first…read morehand account". So, here is my first hand account of this complete crap hole. The guy is a con artist. He will take your money and then disconnect his phone and email. I literally had to drive back to his warehouse and ask for my money back after waiting 2 weeks for nothing arrive. Do no ever do business with this man. He will rip you off.

I went to their warehouse sale and found a mattress set that was JUST what I was looking for, at a…read moregreat price. I paid for the set in full and scheduled delivery for a week or so after. Day before delivery, I hadn't heard from them to confirm delivery time (like they said they would) so I called and emailed, and got an email reply confirming 6-8pm delivery the following day, with a call an hour ahead. On the day of delivery, not a single call or email, and the delivery never came. I have left about a dozen voicemails and emails and haven't gotten a single response. I have nowhere to sleep in my new apartment and hundreds of dollars spent with nothing to show for it. I don't recommend this place unless you can pick up your item yourself, on the spot.