The sales people were very helpful. I'm gonna also the manager is very nice. I would recommend the…read morestore. It's very clean. You greeted very friendly and someone is always there to help and answer questions. Thank you.

This is the most overwhelmed I've felt shopping in a long time. From the second we walked in, we…read morewere greeted by a friendly face who gave us a flyer. When we said we were just window shopping she was like ok! Any turn we made she was following us. Any time I looked at a different couch she was right there to tell me about it. I had to tell her to stop following us it got so bad. I've been followed before in Bobs but never so intensely. I understand that is their job and they work off of commission BUT When we were back to the front of the site we overheard her telling her co worker she lost a couple that walked in who she gave a flyer to and she can't find them in the showroom anywhere This confirms they are trained to stalk you. I hate that and I will never be back.

We have bought furniture from there several times but mainly from the outlet downstairs where…read moreeverything is discounted and priced to go. It's not easy to find what you need but they do have a large selection. I think the only time we don't get furniture from that store is when we can't find what we want in the outlet section downstairs. They do have a large selection in the discount area and even in the non discounted section on top but the prices on top are a bit high for us on top. We have even bought a mattress from there maybe 15 years ago. I would check that store first to see if they have what you need discounted and then if you don't don't something you like, check other places.

I have a king size mattress that I paid $3,000. for with a 10 year warranty. It is now 8 years old…read moreand has broken down. Both adults sleeping on this mattress are under 180 pounds each. When I sent pictures (required) I was told the life of a mattress is 7 year. I was offered a $300. credit toward a new mattress and they are running a 15% promotion as well. I feel the sale was a scam to buy the higher priced mattress. I could have had a king size mattress for half of what I paid. Had I known the 10 year warranty was fraud. I expected Jordan's to fight for me as their customer with the manufacturer. I was told the indention needed to be 3" deep before any warantee would be considered. They no longer sell the mattress but said they try to stay competitive and sell various manufacturers mattresses. Will no longer shop at Jordans.....

I was on my way to IKEA in Stoughton MA and I stumbled across this place…read more While they did have some cute furniture pieces, I checked on delivery pricing to Rhode Island and it was kind of more than I wanted to pay. So if you live in that area and have a means of transport, you might want to check them out. They had a great selection of rugs And furniture pieces for every budget. I don't know why it takes numerous times to post pics but I'll try again.

Horrible customer service. Only reason I purchased from this store was they Promised a delivery…read moredate. Furniture did not get delivered until months after agreed date. Absolutely no help or offer to remedy their mistake after numerous phone calls to the store. Furniture was good quality and only reason for a single star. Would not recommend.

Can I give negative stars? Went there today to look at their selection of dinning room tables…read more Worst configuration of any furniture store I've ever been in. This is an office building, not a showroom there were about 20 offices that had things mishmashed in them. No rhyme or reason to anything. Best part, we walked the ENTIRE cornmaze and NOBODY addressed us, spoke to us, acknowledged us. Nobody. At all. The entire time we were there. I won't bother going back. Ever.

This place is insane. It's in an abandoned medical office building with a maze of hallways and…read moresmall rooms. It felt like a crazed dentist was going to jump out with a pneumatic drill every time we turned a corner. Worth going just for the freaky factor.

I ordered online with Christina R. She literally saved christmas by getting me all ordered and…read moreready for pickup same day!!!!!

This was, quite possibly, one of the absolute worst delivery and customer services experiences I…read morehave ever had with a business. My husband and I recently moved into a new home and ordered two bedframes from Bob's, one full and one king. On the initial date of delivery, the full frame was built with no issues, but we were informed that there was a broken piece with the king frame, and that they would have to undo it and take it away. The gentleman who delivered it was incredibly nice and got me on the phone with customer service. I spoke with a woman who informed me the delivery would be replaced a few days later. When they arrived a few days later, they came with only parts for the frame, and not the entire replacement frame. This time, they left the miscellaneous pieces of frame in our bedroom, taking up space, and we had to get on the phone with customer service AGAIN. This time we spoke to two different people (neither of whom seemed to understand what we were talking about or who understood our situation). And once again, they assured us that the next delivery (the 3rd attempt) would be correct and the entire frame would be delivered. When the third delivery was attempted, they (shocker) only came with just the pieces again and not the entire frame, but thankfully this group of delivery men were kind enough to move the leftover pieces of frame from our bedroom to our garage so they weren't in the way. My husband talked to customer service on the phone and very clearly explained the situation, and we were once again informed that the now FOURTH delivery attempt would be correct. This morning, which was supposed to be the final (correct) delivery, my husband received a phone call stating that they, once again, had the wrong order and only had parts for the frame, not the entire frame itself. After multiple other confusing & frustrating calls to customer service agents (who very clearly follow a script and have trouble straying from it), and trying to explain to them that we did NOT want a replacement or exchange at this point and just wanted a refund, we finally got a satisfactory response. We definitely not be purchasing any more furniture from Bob's and will be advising our friends & family against it as well. Save yourself the trouble and go to a different furniture store or get something off of Amazon.

This is a store that stands behind its products. They recently repaired a chair purchased two years…read moreago after it popped a spring. Knowledgeable ,efficient and courteous repair tech came to my home and diagnosed the problem .He took the chair with him and returned it two days later good as new. No charge. I will shop here again.

delivered the wrong product - wrong feet - and has taken at least 4 months to fix it. Manager was…read moreunhelpful.

Best place to find just what you are looking for , and the prices are very reasonable on most…read morethings. Friendly helpful staff

Compelled to rewrite this review today. Suffice to say I used to really like this small chain…read more Their furniture was great and I always found treasures while supporting small businesses. But in the last couple years, everything's gone downhill. The furniture isn't just "gently used" anymore - it's flat-out DIRTY! I could even deal with that if they'd lower prices, but the staff's attitude is the real problem. Service quality varies between stores, but Hanover (my old favorite) has gotten terrible. I do NOT recommend shopping here. I'll sum it up by saying some of the staff are a little too outspoken and mean-spirited in front of customers. The last time, ever, I shopped at FCG was very uncomfortable. This store's management needs to remember that customers have ears.