I ordered a mattress for my hospital bed I got the wrong mattress which I paid too much money for…read morethey sent someone out to look at it and they said we're going to get you another mattress when I got the new mattress it still wasn't what I ordered cuz I asked for mattress that could be flipped so now I'm told I got no chance if I want the correct mattress it's going to cost me some money and I just don't think that's fair not good customer relations I bought four mattresses from this man and that's the end

Affordable prices…read more However, we've never had an issue with bedbugs before until after purchasing a new mattress set. A few months after the purchase, I noticed some red marks on my body and later researched the marks looked similar to those created by bedbugs. One day, I actually found bedbugs on the mattress. Like I said before, never had an issue with them before and the mattress + box were the only new furniture items purchased all year.

I have a king size mattress that I paid $3,000. for with a 10 year warranty. It is now 8 years old…read moreand has broken down. Both adults sleeping on this mattress are under 180 pounds each. When I sent pictures (required) I was told the life of a mattress is 7 year. I was offered a $300. credit toward a new mattress and they are running a 15% promotion as well. I feel the sale was a scam to buy the higher priced mattress. I could have had a king size mattress for half of what I paid. Had I known the 10 year warranty was fraud. I expected Jordan's to fight for me as their customer with the manufacturer. I was told the indention needed to be 3" deep before any warantee would be considered. They no longer sell the mattress but said they try to stay competitive and sell various manufacturers mattresses. Will no longer shop at Jordans.....

We have bought furniture from there several times but mainly from the outlet downstairs where…read moreeverything is discounted and priced to go. It's not easy to find what you need but they do have a large selection. I think the only time we don't get furniture from that store is when we can't find what we want in the outlet section downstairs. They do have a large selection in the discount area and even in the non discounted section on top but the prices on top are a bit high for us on top. We have even bought a mattress from there maybe 15 years ago. I would check that store first to see if they have what you need discounted and then if you don't don't something you like, check other places.

I came in and was welcome by the lovely Brittany Snow. Brittany was very knowledgeable and not…read morepushy at all. I told her what I was looking for and she showed me a few different types of mattresses not starting with the most expensive to break my bank. I highly trust and respect her and I think you should too. Thank you

Good price. Friendly help. He got us the mattress we…read moreneeded at a great price! No need to go to Jordan's and get "Sold" a mattress. Mattress firm is better!

This was, quite possibly, one of the absolute worst delivery and customer services experiences I…read morehave ever had with a business. My husband and I recently moved into a new home and ordered two bedframes from Bob's, one full and one king. On the initial date of delivery, the full frame was built with no issues, but we were informed that there was a broken piece with the king frame, and that they would have to undo it and take it away. The gentleman who delivered it was incredibly nice and got me on the phone with customer service. I spoke with a woman who informed me the delivery would be replaced a few days later. When they arrived a few days later, they came with only parts for the frame, and not the entire replacement frame. This time, they left the miscellaneous pieces of frame in our bedroom, taking up space, and we had to get on the phone with customer service AGAIN. This time we spoke to two different people (neither of whom seemed to understand what we were talking about or who understood our situation). And once again, they assured us that the next delivery (the 3rd attempt) would be correct and the entire frame would be delivered. When the third delivery was attempted, they (shocker) only came with just the pieces again and not the entire frame, but thankfully this group of delivery men were kind enough to move the leftover pieces of frame from our bedroom to our garage so they weren't in the way. My husband talked to customer service on the phone and very clearly explained the situation, and we were once again informed that the now FOURTH delivery attempt would be correct. This morning, which was supposed to be the final (correct) delivery, my husband received a phone call stating that they, once again, had the wrong order and only had parts for the frame, not the entire frame itself. After multiple other confusing & frustrating calls to customer service agents (who very clearly follow a script and have trouble straying from it), and trying to explain to them that we did NOT want a replacement or exchange at this point and just wanted a refund, we finally got a satisfactory response. We definitely not be purchasing any more furniture from Bob's and will be advising our friends & family against it as well. Save yourself the trouble and go to a different furniture store or get something off of Amazon.

Wish I could give zero stars. Bought this brand new and it was delivered to me with multiple…read moreCARVINGS in it, not scratches. Mind you, it was a huge hassle, even getting them to deliver it and it took over a month to set up a date. If you try to ask if there's a certain window of the day they will arrive, they're unable to give you that until the day of delivery.... That's absolutely insane and I don't know how people that work normal jobs and aren't working home, schedule things like this? Because, it was extremely difficult for myself. Then when it arrives like someone took a knife to it in NINE different places? When I called to have this taken back, they were unable to that night and mentioned friday. I agreed to set it up Friday then they call saying they don't have anything until 6 weeks.... So now I'm stuck with a carved in piece of furniture like someone was g0d damn wood carving. I mean, they don't call it discount for nothing; Absolute joke- I should've bought from Ikea and endured the annoyance of putting it together. You're definitely better off buying furniture elsewhere.

I was on my way to IKEA in Stoughton MA and I stumbled across this place…read more While they did have some cute furniture pieces, I checked on delivery pricing to Rhode Island and it was kind of more than I wanted to pay. So if you live in that area and have a means of transport, you might want to check them out. They had a great selection of rugs And furniture pieces for every budget. I don't know why it takes numerous times to post pics but I'll try again.

Horrible customer service. Only reason I purchased from this store was they Promised a delivery…read moredate. Furniture did not get delivered until months after agreed date. Absolutely no help or offer to remedy their mistake after numerous phone calls to the store. Furniture was good quality and only reason for a single star. Would not recommend.

Huge store, it's like a maze but every room has something to offer. Basically you walk through this…read morehuge "house" with rooms on display with everything (I think) purchasable. You can use the app to scan items and add them to a cart, use a pencil and paper they provide, or take pictures like me. Since everything larger is DIY you have to note the location in their warehouse so you can go pick it up after your walk through. I think they also do pick up orders as well. There's also the famous cafe with the Swedish meatballs!! Quality isn't terrible and it's within price budget. They pretty much have anything you could need for a home or apartment.

This place was so much fun. I notice that even teen come to hang out~ show rooms show everything…read morethey provide in a functional way. The shopping section is just a whole bunch of trinkets and household items that is useful! Not too expensive either. I came with no plan and came out wit actually useful items that solved random struggles around my household~ honestly hard to explain how interesting some of the household items can look or appear, but they have a use~ Staff was present putting items back, stocking, and very visible with their "hello" in German (I assume) shirts. Come with or without a plan and enjoy

I came here today because I'm in search of a mattress for my new bed and my cousin told me she…read morebought her mattress here. I walked in and noticed nobody was inside. I looked around thinking someone would surely be out soon to service me. I noticed the phone ring and thought maybe that would prompt someone to come out and answer it, no one did. I then called their number after 5 mins and still no one came out to answer it. After about 15 mins I decided to leave. What a waste of time driving all this way and a big disappointment. How do you have a business and no one is inside to run the business??

called in to ask about the starting price for a certain mattress and salesperson was beyond…read morepretentious and unhelpful

This is a store that stands behind its products. They recently repaired a chair purchased two years…read moreago after it popped a spring. Knowledgeable ,efficient and courteous repair tech came to my home and diagnosed the problem .He took the chair with him and returned it two days later good as new. No charge. I will shop here again.

delivered the wrong product - wrong feet - and has taken at least 4 months to fix it. Manager was…read moreunhelpful.

BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel