Purchased a new Travel Trailer. The iconic Airstream (Aluminum Body) brand. It's everything I'd always wanted & expected for those who want to 'explore' our great country in an adventurous spirit. - Periodically, you're gonna need some tune-ups and this same dealer is the place for Customer Service extr read more

We Are Airstream - Exploring Dumont Dunes @ The Gateway To Death Valley... So much Fun! - RV Dealers Near Me - Chandler, Arizona

Bought a trailer from them. I was no less than ecstatic with my purchase. Never thought I'd have an airstream. Then the problems started. I had warranty issues that they couldn't get me into fix within 6 months of buying the trailer. This dealer also argued with me that it wasn't their responsibility. I had to call corporate in Ohio, which was helpful. They assured me they would take care of warranty issues and allowed me to bring my trailer to a different dealer. Luckily, lazy days in Tucson was able to get me in and fix a couple things for me. Now that shops service was efficient, communicable, and did a great job. I recently brought it back here, because I wanted to punish myself. [[HIGHLIGHT]]The service department was extremely difficult to get ahold of. They lacked professional communication skills.[[ENDHIGHLIGHT]] It is my fault for thinking my experience would be different this time. Employee said that the Tyron bands in my tire do not have a specific torque spec. However, on Tyron bands website, they do have a specific set torque spec. 209 dollars an hour shop rate, and their knowledge of their trade comes short of proficient. Salesmen told me they have a high turnover rate of employees in service. This explains the poor quality of service. I do not regret buying my airstream. I do wish I purchased it from a more reputable dealer. They're are airstream dealers with A+ rating from BBB. So, don't just take my word for this company being less than trustworthy. I hope I can save someone else some time and money. Believe the other poor reviews!!! Also: they said they do curtesy wash after doing work. They did not was my trailer. One more thing airstream promised and could follow through on! read more

We Are Airstream - Should have know better - RV Dealers Near Me - Chandler, Arizona

[[HIGHLIGHT]]We had a 10/10 experience with Britt. She is honest, transparent, and will go to bat for her clients.[[ENDHIGHLIGHT]] She has since parted ways, and frankly, for good reason. We were quoted a price and within 24 hours they increased it on an older, rundown 2019 model, even after we had it in writing on a fixed price. It is a sleazy way of doing business. What they are asking does not match what they are selling, especially when we can get a beautiful Globetrotter or Pottery Barn edition for $68- $80K in Utah, which is exactly what we are doing. We are taking our money elsewhere. Leadership is terrible. read more

this service dept is top notch. They got me in same day with an awning problem that came up in the field. ran down the parts and got it fixed up same day so we could continue our adventure. [[HIGHLIGHT]]you don't get that everyday in this ecosystem, and it was sure a blessing this time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you, Jamie and team![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]attentive and responsive good communication with sincere people.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Love the attitude and atmosphere[[ENDHIGHLIGHT]] read more

After dreaming of owning an Airstream for years, we finally pulled the trigger! We were initially hesitant because of some poor reviews, but we decided to have a candid conversation with the team. We met with the owner, the general manager, and our salesperson, Brit. They were incredibly professional, acknowledged past issues, and showed us they are actively working to address them. [[HIGHLIGHT]]They were willing to work with us on several specific requests, which made us feel valued as customers.[[ENDHIGHLIGHT]] ​Buying a new Airstream is a huge investment, and the sales experience here was top-notch. Their facility is state-of-the-art--a truly low-pressure, nice place to shop or even just spend an afternoon dreaming. ​[[HIGHLIGHT]]Brit deserves a special shout-out; she is awesome and honestly a primary reason we decided to buy from We Are Airstream. She is sincere about creating a community with her clients and they are lucky to have her.[[ENDHIGHLIGHT]] While I'm taking a "wait and see" approach with the service department (as that seemed to be the root of past issues), I'm hopeful they will do better. I believe in second chances, and this team earned our trust. Highly recommend seeing Brit--she's the best! (Tell her Drew referred you!) read more

[[HIGHLIGHT]]Jamie, AS Service Advisor is awesome[[ENDHIGHLIGHT]], great showroom with full inventory of Airstreams and accessories. Fun place to drop some change. read more

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[[HIGHLIGHT]]Thank you to Airstream in Chandler and our maintenance team especially J.D. and Dominic![[ENDHIGHLIGHT]] Great job!! Appreciate your help with our maintenance work! Our Globetrotter looks fantastic with the "lift". read more

[[HIGHLIGHT]]I just had the best customer service experience with Saul Sadowsky[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]An Airstream owner and a knowledgeable enthusiastic spokesperson for the product line.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Shared some valuable tricks and suggestions for my new Globetrotter 30'.[[ENDHIGHLIGHT]] If you have an Airstream you better call Saul. read more

Awesome service department. Josh and Saul got our rig repaired the same day! [[HIGHLIGHT]]Explained everything.[[ENDHIGHLIGHT]]

1 Star - Great Sales, Horrible Service [[HIGHLIGHT]]We purchased a Thor Motorhome here and had an excellent experience with the sales team. Everyone was friendly and helpful, even though we weren't buying an Airstream.[[ENDHIGHLIGHT]] As first-time motorhome buyers, we also purchased the extended warranty. The service department was a completely different experience. During the same service visit, we brought the motorhome in for generator and refrigerator/battery drain issues. The generator was leaking gas, running too rich, and had starting problems, yet we were told it was not covered under warranty. After getting it home, I fixed it myself for $750 by replacing the carburetor. I later discovered an aftermarket Amazon carburetor had been installed originally, a known cause of these problems. Research confirmed these generators require OEM carburetors to run properly. The refrigerator issue was dismissed as "normal," even though it ran all the time constantly drained the batteries. Instead of diagnosing the problem, I was pushed toward a $3,500 solar/lithium upgrade, they even went as far as to have Saul the solar "expect" tell me to add solar and replace my fridge with a 12vdc just like he has in his Airstream that he tows with his F250. After doing my own research, I found the real issues: the temperature switch needed replacement, and they had installed the wrong batteries -- two 12Vdc 80Ah batteries wired in series instead of the correct setup of two 6Vdc batteries wired in parallel providing 240Ah. I replace the batteries myself at a cost of $300. They kept our motorhome for three months and charged nearly $900 in diagnostics just to say nothing was wrong and it wasn't covered under the extended warranty, they say they charge $205 dollar per hour of diagnostic, but really, they bill $205 per item even though one tech looked at everything. Warranty was cancelled and will no longer be going to Airstream for service. Sales were great. Service should be avoided at all costs. I would not recommend this service department. read more

[[HIGHLIGHT]]Jaime is great to deal with.[[ENDHIGHLIGHT]] Best dealer and service yet. Would definitely come back again.

[[HIGHLIGHT]]Great responsiveness by Saul Sadowski on problem solving![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Entire staff extremely helpful![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Sol & Jamie were fantastic.[[ENDHIGHLIGHT]] Got us in on few days notice. Addressed all the issues and got us back on the road! Definitely recommend. read more

Wonderful customer service friendly warm and inviting the receptionist at the front desk is super friendly and reat customer service

[[HIGHLIGHT]]excellent service will be back.[[ENDHIGHLIGHT]] They take great care of everything we store it here and service it here

Deserves a minus 5 rating Rude and arrogant for their service, or should I say, lack thereof. [[HIGHLIGHT]]If you want to be treated poorly, with perpetual waiting, overcharging, rude attitudes, and being abused, they are your dealership for that.[[ENDHIGHLIGHT]] There are so many wonderful places to get your precious Airstream fixed that have a 4.8- 4.9-star rating for far less cost and are friendly, to say the least. You will wait forever as they sit on your Airstream to hold you hostage. [[HIGHLIGHT]]I have had 2 horrible experiences with them, 2nd time Airstream owner, and never been treated so badly.[[ENDHIGHLIGHT]] Just trying to save you a lot of heartbreak. [[HIGHLIGHT]]I spoke to 2 other Airstream owners, 1 of whom bought from this dealership, and they have had the same bad experience, same bad attitude.[[ENDHIGHLIGHT]] It will be my mission and pleasure to steer others away from these hacks I look forward to it. read more

Airstream of Chandler indoor storage is the best. They bring your airstream out and ready to go. When you return your airstream is washed and checked over. Sienna runs the storage department and is the best. Brian in sales knows his business and is helpful in meeting your needs. He listens to you. read more

[[HIGHLIGHT]]Very friendly, knowledgeable and a vast inventory to choose from.[[ENDHIGHLIGHT]] You can certainly find the Airstream of your Dreams here. Thanks Sienna! read more

Customer service is first class. Kind, friendly employees. Facility is spotless. Worth your time to visit the showroom and browse the beautiful trailers and vehicles. read more

We Are Airstream - Showroom - RV Dealers Near Me - Chandler, Arizona

promises made, promises kept. [[HIGHLIGHT]]After initial confusion about scheduled service, Ron came through for us on servicing two air conditioners.[[ENDHIGHLIGHT]] read more

The base camp does not handle off pavement well. I have had multiple issues due to rattling the trailer. Water leaks are the latest. Air conditioning unit guard not staying on. Faucet always loosens. Doors don't stay shut and then need adjustment. The clamps on the stove break. You pay for this "quality "and it is really frustrating when you spend time on your vacation fixing these issues. The trailer has a two inch lift and off road tires, but it can't handle washboard roads. Design it right. Or at least fix it better. read more

[[HIGHLIGHT]]Just bought an Airstream and it was a pleasant experience with Brian Webb.[[ENDHIGHLIGHT]] Highly recommend We are Airstream and ask for Brian!!! read more

Very cool options. Showroom nicely arranged. [[HIGHLIGHT]]Friendly no pressure browsing![[ENDHIGHLIGHT]] Will come back!

Drop-off of our Airstream for repair was super easy. Ralph me us immediately after we drove up. He gave us terrific attention and do far we are extremely pleased with everything! read more

We are traveling in our Flying Cloud (FC) from Oregon through California and mostly Arizona following the sun having fun hiking, mountain biking and taking in local cultures, events and cuisine. Been a colder and wetter AZ! We've needed to make a few repairs. Eva, Parts Manager, was very responive by email, text and phone. Eva goes and extra mile providing part drawings and technical information to assist repairs. Parts in stock as well! In over ten years dealing with Oregon and some California Airstream service centers - I have never experienced such top notch service. Kudos Eva! Best in class service! Picking up parts I also noticed the super clean and huge showroom of Airstream trailers and vans. It doesn't cost to look if you may be considering experiencing the natural world or lush Sonoran desert by camping. When I choose Airstream I looked at everything in the market - then, Airstream choose me. Nothing comparable as traveling in a well built and safe Airstream - living the dream pulling the rig over 55,000 miles down the road to date! Based on my recents visits here - I would not hesitate to service my FC here. read more

Everyone from sales to service provided excellent service; Easy communication and always accessible.

Buyer beware, there are many design flaws in the Basecamp. This Airstream location sold us a "certified" used Basecamp with floor rot. Just google Basecamp or Airstream floor rot and you will find many complaints. Airstream is not the quality product it is assumed to be. read more

Great Airstream dealership and fantastic service!! Great selection. Will be back for sure.

[[HIGHLIGHT]]The showroom was filled with very nice people.[[ENDHIGHLIGHT]] It was a fun experience, and we got a great deal. We couldn't be happier!!! read more

This Airstream location is newer as of the last 2 years since they failed epically at their Scottsdale location and nothing has changed since other than their address. Admittedly, they replaced multiple employees with new Management, however, some of the lazy ones still survived somehow as the new Manager is gone now too but they all are still not helpful. We are actually selling our Airstream since we hate dealing with the people at the only Airstream in the Phx metropolitan area; Super disappointing! We've called about products and driven 30 min to get there to buy something and they don't have it but when they go to check, someone else comes back and than disappears...no one returns...it's a joke! I've been charged more than double after being quoted on work I had done and had to get with the Manager to clear it up and even the person I dealt with agreed that the hours charged were way more than she originally quoted me. For a product that is so expensive (and very over-rated) you'd expect their customer service to be exceptional and it's not! Also, Airstreams are made much cheaper today than they were 10+ years ago read more

Spend all you want on an Airstream, but they can't fix it. We use our 2010 airstream every week, and have for the last decade. It has been fantastic. One of the hubs snapped and did a significant amount of body damage. We contacted and chose We Are Airstream to repair the damage, since it was going in we also wanted the axles and shocks service and a 2 inch lift installed. Workmanship: So we'll start with a review of the body work. It's totally fine in the exterior. However they left bare plywood in one of the storage cabinets instead of patching it with linoleum to, at least, give it some water resistance. I think, when you charge $200 per hour for labor a company should do the job right. Also, they didn't sweep up after themselves. So 1- star here. The axles and shocks weren't serviced, nor was the lift kit installed. So 0 stars there. Timing; they estimated about a month. It took 3 months. I get the dealing with insurance and shortages, but that's a joke. Many people buy these as a liquid asset. They're easy to sell if you need to and, as long as you're not getting fleeced by current prices, you won't lose too much money. However, you can't sell it if it's in the shop not being worked on, with mediocre workmanship. They manager pointed out they had 54+ units they're working on, so clearly they're over loaded and the quality is suffering. Also, they clearly don't have time to do all the work, since a good majority didn't happen. Communication: Service advisors will not pick up your call. They'll call you back the next day, unless there's a weekend, or a holiday; in which case it'll be next week. Emails will be quickly looked over, but not well read. It's just words without any action taken. Also, after the service person said it was completed by asked about the lift and axle service to which he replied all the work was done. Accountability: There is none, talked to the manager who said they didn't know anything. Showed him emails; he asked for more. I'm sure they won't do anything. Conclusion. Before you buy "the dream" think about it. Yes they're beautiful, yes they used to be well made, but what happens when something goes wrong? Accidents happen. Who's going to fix it and be proud of their work? Not this dealership. Prediction. With the advent of the EV the demise of the travel trailer is inevitable. Even if you exclude storage fees, it's cheaper to stay in the Marriott and you can leave the maintenance to someone else. read more

I am so frustrated with this place!!! Their service and attention to detail is horrible. They never answer the phone or call you back. They way over promise and under deliver on services. When we got our airstream back after 3 weeks of having it in for "service" the trailer was dirty, had a dead battery and no documentation that any work had been done. The time before this when we had it in for service it came back with a broken inverter and a broken fridge door. Go into a visit here with low expectations. read more

Salesman was a bit high pressure and not a single member of staff wore a mask. I'll try Mesa location. 3 stars for having variety of styles to view and decent info from salesman read more

Purchased a 2020 BasecampX from Airstream of SCOTTSDALE. Brian Knox was our salesman and was awesome! I cannot thank the team enough for getting it to me in time to take on a cross country trip to ride RAGBRAI! Thank you! We had a great time traveling and I appreciate everyone's efforts to make it happen! read more

We Are Airstream - RV Dealers Near Me - Chandler, Arizona

This is the second airstream we have bought from Airstream Scottsdale. Brian Knox was our sales man and was fantastic. They gave us a very fair trade and excellent price on the new unit. And we didn't have to spend all day haggling for a good deal, which we greatly appreciated. We also worked with Ken, Jackie, and Steven Clark in finance. I think we made about 20 trips to the showroom waiting as patiently as we could for ours to arrive. They were always friendly and helpful with questions we had. I really appreciated that when we went to close, Steven in finance told us about available after market options, but was not pushy at all. We didn't add any after market products, but are still considering adding CilaJet protectant. I'm still researching it. As Side Note about our purchase.....We actually tried to buy our trailer at airstream Las Vegas because they had one in stock right when the 2019 models released (and Scottsdale was sold out). We emailed back and forth several times with Las Vegas and even drove up there. But when we arrived the sales man in Las Vegas literally blew us off and told us we would be better off buying from Scottsdale, this after we drove 5 hours to Las Vegas. Yes I was miffed that Las Vegas tried to bait and switch us. Well long story short we went back to Scottsdale, and so so glad we did. We ordered a classic 33 twin. It was a 3 month wait, but we got exactly what we wanted (custom color combo) from a dealer that is extremely responsive and treats customers right. When we picked it up they spend several hours going over everything - I wish I could remember the name of the gentleman who helped us. He was excellent and didn't act rushed or inconvenienced at all spending several hours with us showing us all the systems. Then Mr Pino spent a bunch of time helping me get our hitch dialed in. We chatted about a bunch of airstream stuff, it was obvious to me that he is extremely knowledgeable and experienced with airstreams. I completely trust he will be able to take care of any issue or need we have. When/If we get another airstream in the future we won't mess around looking at other dealers. I'll make a bee line straight back to scottsdale. I couldn't be happier with their entire crew. read more

We Are Airstream - RV Dealers Near Me - Chandler, Arizona

Just want to say what a top notch dealership this is! Talked with the Owner- Needed some damage (my fault) fixed before an upcoming trip and they squeezed me in. And in less than 48 hrs, had all my issues addressed and fixed! Jonathon Pino and the rest of the service dept-hands down, The Best. Airstream of Scottsdale has always been accommodating to answer questions or problem solve an issue! Thank you!!! read more

Thank you, Jeff, Steve and Vince! We had an amazingly fast and easy experience trading in our used Airstream for a newer, better one. You were knowledgeable, responsive and accommodating. You even let us boondock overnight while we did the transfer. From our first inquiry to the gift basket filled with yummy goodies, you demonstrated your commitment to customer satisfaction. We could not be happier with our Airstream, whom we named "Chandler" in your honor. read more

Beware! The service department does very poor work. I have spent thousands of dollars on my Airstream on electrical problems, only to have to spend more money somewhere else to repair We Are Airstream's work which was done wrong. Their technicians are very poorly trained. If you leave your Airstream at WAA, you may not get it back for MONTHS. I have actually shown up to pick up my Airstream based on them telling me that the work was completed only to find that the parts had not even been ordered. Their poor service reputation is infamous throughout the Airstream community. Complaints have been made to the BBB, and to Airstream corporate. Both are very aware of the problems with their service department. Avoid this dealership at all costs. read more

I will never go here for service, and I recommend you also avoid Airstream of Scottsdale. This dealer, like the Airstream factory in Ohio, is great at selling you a new product, and they may be good at warranty service, but do not go here if you need non-warranty repair. I was re-scheduled three times after showing up at the agreed-upon times. When they finally got me in, I was able to get half of the work done, which they said would take four hours. They did half of the repairs because they said they got too busy, but they charged me for the entire four hours. They also doubled the cost of the replacement product at checkout. I disagreed with their service coordinator on these two issues, but I got nowhere. I filed a dispute with my credit card company and got the money back that I was over-charged. If the credit card company was not able to resolve this, I was going to take them to court. Their excuses for over-charging were lame. I asked why they quoted me $198.00 for the replacement product, but charged me $420.00 when printing the invoice, the service guy simply said "That's how the system priced it and I can't do anything about it". I have no problem paying people for work done. I won't pay for work not done. Avoid this place. read more