I took my grandmother to Dr. Shoenbart, and it was a miraculous and uplifting set of experiences…read more My grandmother now can read the fine print, even on her prescriptions, and can watch television movies and shows at great distances. She went home with three new pair of glasses that have truly improved her life on a daily basis. Dr. Schoenbart Made this exciting and made her independence feel achievable. By far the best care we've ever received for vision after working with numerous other doctors throughout the years.

Used to be a great practice until it was sold to Luxottica and we had to leave. Optometrist was…read morevery nice. The sale may be good for the optometrists, but it's completely changed the patient experience. You notice it immediately. The staff are highly concerned about insurance before they even say hello, non-covered charges, and now try to push the sale of their own frames and lenses - which was the first time we experienced this. Front desk office staff, and the "manager," seem overwhelmed on the phone, and in-person. They can be heard complaining about patients, speaking about patients while they're on the phone and forget to put you on hold, and/or in-person. There is no upper level management accountability. Luxottica is a large company, but nobody in the office knows how, or where, to get the contact information for Luxottica. This makes it convenient for them, so that a patient may not escalate billing and/or patient questions/concerns. There is no transparency, and absent owner accountability, since it apparently all starts and ends with the front desk staff.

UNACCEPTABLE SERVICE - Disrespectful and dishonest…read more Before the exam, I presented my insurance voucher. No one mentioned any issue with coverage. The doctor finally saw me (25 minutes after my appointment time) and only AFTER the exam was completed did Vanessa at the front desk suddenly claim it "doesn't cover contact lenses." This should have been communicated upfront. Anything else feels misleading at best. Felt extremely deceptive and dishonest on their part. When my mom calmly asked for clarification, Vanessa became increasingly condescending and dismissive, speaking to her in a patronizing tone. Another employee then inserted herself into the situation and immediately escalated it by raising her voice and talking over us. At NO point at all were we being rude. There was no reason for them to be hostile. We were simply asking reasonable questions. My mom doesn't speak perfect English, and the way they addressed her felt unnecessarily harsh and lacking in basic respect or patience. It created a very uncomfortable dynamic that no customer should have to deal with. I had to call them out on this and told them that they were being rude, to which they simply doubled down. Even after repeatedly asking why we weren't just INFORMED about the lack of coverage before the exam, no one could provide a straight answer...just deflection and attitude. Not only have I been to a handful of different eye doctors before and have never experienced this, but also I've been coming here since I was a child for my glasses, which makes this even more disappointing. This office lacks transparency, accountability, and respect for its clients. They are perfectly willing to provide services without clearly explaining costs. And then they'll try to treat you poorly if you question it. Take your money somewhere that actually values honesty and basic customer service.

Overpriced frames and lenses. No return or satisfaction policy listed on a generic sales slip. When…read moreI questioned these points I was told that I must not care about my eyes. I was able to buy 2 pairs of the same glasses quoted to me for half the price. Avoid!

Nice people, I really liked Delaney. She was very patient and helpful in picking out frames and…read moregoing over all the options they had. We'll definitely be using them moving forward.

Amazing experience from making my appointment to picking up my new glasses. Staff & Dr are warm,…read morefriendly & very knowledgeable.

It said it was in Plainview or Levittown on its website, but it's really in Massapequa. My bifocals…read morecame out with the dividing line too high, and blurry for the reading part. The Dr. didn't give me any problems, rechecking them and ordering a new pair. My ins covered most of it but the secretary failed to inform me ahead of time, that to add on scratch and glare resistance cost me more out of pocket. I didn't know that until AFTER I picked out my glasses. The Dr. though was nice and patient and honored my request to not shine bright lights into my eyes.

I have been a patient of Dr Bart for a long time. I had bounced around when I 1st needed glasses, I…read morestopped into ultra vision one day and everyone was great. The staff is very helpful and Dr Bart goes above and beyond to make sure you get the care You need. I couldn't imagine going anywhere else.

made an appointment was seen promptly had an eye exam, ordered my glasses. Everyone was very…read morehelpful and nice. I would highly recommend.

I've gotten my glasses there for several years, but the last pair I got were awful. One of the…read moreearpieces was longer than the other, and the lenses kept getting scratched up, even though I had paid for scratch-resistant lenses. I've been wearing glasses for years and I've never had that problem before. They did replace one set of lens due to this, but the new ones scratched just as badly. When I picked up the glasses, I laid them on the counter and they were clearly uneven, as one earpiece laid flat on the counter and the other was up in the air. I pointed it out to the guy and he grabbed them, bent one earpiece, and then said "Here, ok?" kind of rudely. They also have a limited selection of glasses. I'm not going to go back there and I'm looking for a new place.

I requested my eye contact lenses prescription numerous times but no one ever got back to me with…read morethat information. Other then that, they are nice.

Recently discovered this place. The people working there are polite and the prices are right…read more Took one of my kids there. Everything was ok.

I need to remember this place for all my glasses needs. Great place for help, and awesome…read moreselection! Very welcoming environment.

Charged my mom $90 for doing nothing. The day prior they sent her back when she took my grandpa as…read morethey explained they're not ophthalmologist and they are not able to manage his issue which was the right thing to do. My mom went today for herself for a separate issue and nobody even attempted to explain to her again that they are not eligible to diagnose or treat this condition. Instead hey said it'll be $89 and they will see her just to do nothing and refer to ophthalmologist. I know they probably labeled her as an "annoying customer from yesterday" and saw her just to shut her up. But this is just so wrong because I know how hard my mom works for that $90 dollars.

We have been clients of Captree Opticians for over 15 years and have been happy to recommend them…read moreto our friends and family. Their selection of frames and services are unparalleled. i have never walked out of Captree unhappy.

First off - they don't accept vision insurance here, but you can get reimbursements from your…read moreinsurance company depending. That being said, I have been going here since the first time I ever got an eye exam. I am now 25 years old, relying on glasses since I was 8 or 9. The staff is absolutely wonderful. Judy and Paul are both helpful in choosing the right options for you, and going above and beyond to make sure your experience is everything it can be. Top quality in any product you are looking for, so you will spend a decent amount here, but remember, you get what you pay for!