Friendly and amazingly helpful staff. Very informative! All of your questions will be answered.read more

I needed to obtain renter's insurance before the start of my new apartment lease to avoid paying…read morefor the property's liability policy. After making contact with several insurance company agents -- and with time running out -- I came across Omaha Insurance Services who delivered the goods in record time! Melody was absolutely wonderful in addressing my concerns and answering my specific questions. Her responses and followup were immediate. She and her account manager Kim make a great team. In addition, the policy I received had better coverage and a lower cost than the other policy quotes I received. I am extremely happy with the experience and enthusiastically recommend this company!

Not a legit insurance co. Complete joke subs out all the work trys not to pay. Most contractors…read moredon't know the name of the insurance co. 2mo no fixed car very hard or impossible to get should of least helpfully car ins ever

Insurance adjusters are so unprofessional how can you send something back to the wrong address then…read morethe package get sent back to them cause they put wrong address .then don't call me back bout my claim two weeks after it happen can't get in touch with adjuster goes on break for hours don't reply to emails or voicemails

Amazing customer service prompt and helped me with every step of the way. I couldn't ask for a…read morebetter representative thank you Tyler you go above and beyond. Your the best. They're stressful as an accident can be he made everything smoother and convenient for me.

I have known Rudy for the last 15 years. He used to help me at the bank he worked at for so many…read moreyears. When it comes to insurance and financial services I would not trust anyone else more than I trust Rudy. His team is very friendly and knowledgeable. You can call them and anyone there would be happy to help you but Rudy himself will always make himself available to talk to any customer that need him. No like many other agencies I have been in where the agents never even go to their offices.

I don't even know where to begin. I have never seen an office environment where everyone really…read moreworks as a team. Their receptionists are so patient and kind to their customers. She probably had 20 other things to do. But continued to answer all the questions her customer had for 20 minutes. Made her feel like she was the only person that mattered. During that time another agent came out of his office to offer me a drink or a chair. I was just a salesman waiting to talk to the receptionist. They knew I was a salesman. But treated me with the same interest and attention as their customer. I was blown away! This is what customer service is. Cyndi C. Hall

I was with Tommy Wades office for many years and have been with State Farm for 15 years…read moreUnfortunately I was transferred to Anthony Anderson when Tommy Wade retired, with no other options! Since then I have had a horrible experience with Anthony Andersons office and most recently I added a car for my 17 year old daughter, and by there mistake they say they weren't taking the payments, my next question is then why did my insurance go up? now they want me to make up 5 months worth of payments! I will be changing companies after 15 years and I am warning anyone who reads this avoid State Farm and especially Anthony Anderson! Horrible service!!

I have had ants in my apartment for 2 months. Lions Head doesn't treat the origin of the ants,…read moreonly the apartment. They are relentless. I am a clean person and my floors are always clean along with regular vacuuming. Counters are always clean and there aren't dishes sitting in my sink. I have spent my money on Terro ant bait since what they do doesn't stop the infestation. The pest control guy likes to tell me about the birds and bees that will be poisoned. There are eco friendly pest control products for outside. The carpet wasn't cleaned and walls were stained when I moved in. Flat paint in the kitchen and bathroom. This is not the place anyone should want to live. I have pictures of the ants and dates of pest control. I have rescheduled my work schedule to make sure they have access to treat the problem. Can't wait for my lease to be over.

Turtle Creek Apartments in West Des Moines has a great location and unique floor plans, but…read moreRichdale Management makes living here stressful and frustrating. Make no mistake, they are the epitome of impersonal, corporate-style management. Richdale also manages other communities in the Des Moines metro area, including BelleMeade Apartments and SaddleBrook Apartments. Major red flag: After I moved out, Richdale took nearly a month to process my security deposit return. Then they claimed to have mailed the check, but it never arrived. When I contacted corporate, I had to go through multiple layers of screening to reach a call-center representative who was hard to understand. I was told I would have to wait three months for a replacement check unless I paid a fee. To get my own money sooner, I had to sign paperwork stating I would not cash the original check if it ever appeared. No accountability, just corporate red tape. Communication is unreliable. Emails often go unanswered, and calling repeatedly is usually the only way to get a response. Even then, follow-through is inconsistent. Maintenance requests and rent payments must go through a slow, outdated website. Some maintenance requests were marked "completed" when no one had entered my unit, and rent payments sometimes processed so slowly that it was unclear whether they went through. Automatic payments are not available! Forced fees add to the frustration. Residents are REQUIRED to pay for a valet trash service and a cable package whether they use them or not. Trash often sits in hallways on pickup days, causing odors, and in the age of streaming, paying for unwanted cable makes little sense. Maintenance and repairs are slow and disorganized. Blanket permission is required, but residents are rarely informed when staff will arrive. They might appear in your unit weeks later with no notice. Contractors appear to be chosen based on cost rather than quality. Appliance repairs took months to resolve, even with repeated follow-ups. I had to wait nearly FOUR months for my washing machine to be replaced! In one case, a replacement appliance was installed but didn't work due to a basic setup oversight. Meanwhile, corporate continued sending cheerful promotional emails about contests and referrals, creating a tone-deaf contrast to unresolved resident concerns. The apartments themselves are aging. Many units show signs of wear, outdated fixtures, harsh fluorescent lighting, and inconsistent move-in cleaning. When I moved in, it appeared cleaning had happened BEFORE drywall and paint touch-ups. There was dust and paint flecks everywhere. The bathroom, in particular, showed moisture issues like mildew, loose grout, and poor ventilation. Parking and common areas were also problematic. Spaces were often taken up by guests, oversized vehicles, or contractor equipment. Trash areas were poorly maintained, large discarded items sometimes sat out for weeks, and parking lots had potholes and uneven pavement. One massive indentation is bad enough to scrape the bottom of your car. There is a small, easy-to-miss sign nearby. Yes, the indentation has been there long enough to warrant a sign. In one instance, my car was towed and the office couldn't even provide the towing company's contact information. The positives: The location is excellent--close to Mills Civic and Jordan Creek--and the floor plans are more interesting than most. Features like fireplaces, built-in shelving, and office spaces are nice. Final thoughts: Believe the negative reviews. Talk to current and former residents. Some "positive" reviews appear to be written by staff. Even when local employees mean well, they have little authority to improve your experience. Based on my experience at Turtle Creek Apartments in West Des Moines, I would strongly caution anyone considering a Richdale Management property in the Des Moines metro area, including BelleMeade Apartments or SaddleBrook Apartments. Richdale prioritizes corporate systems over resident experience. You deserve better.