I just bought my third BMW, actually, this one for my amazing daughter for her high school graduation present. During the test drive, the salesperson explained why one should buy a pre owned car from a reputable dealer such as Weatherford. His words were that every pre owned vehicle undergoes a thorough inspection prior to being presented for sale. The dealership wants to take no chances on its reputation being tarnished by selling a car with potential problems. Well, the very next day, my daughter uses the passenger side window and when trying to roll it up, the mechanism fails. She has to use her hands on the window to close the window. My wife contacted the dealership and explained the problem, reminding them that the car came with a 30 day warranty. They invited her right down. Upon arrival, they inspected the window and sent her away explaining that it was not their problem and that we would have to pay for the window mechanism. My wife tried several days to get a manager to respond, getting no more than a run-around. Management refused, (through the salesperson,) to repair the window. They are citing the fine print on the warranty and jabbering with double-talk about how we bought the car at far too low of price to have any authentic certification. I called the manager myself and basically said that this car was represented as an inspected car and the window problem should have been found and fixed prior to being sold as suggested by the sales person. The manager refused to make it right and spoke to me with suede shoe euphemisms such as "we actually discounted the car to sweeten the pie" ??? I felt like I was talking to Tony Soprano. My previous two BMW purchases have been very pleasant but through Concord BMW. If you are going to buy a BMW, (they are awesome automobiles,) DO NOT BUY IT FROM WEATHERFORD. The experience will leave you feeling like you have been shaken down by a Wise Guy and God help you if you ever need service. It is like being back at the negotiating table with the nephew of the Godfather. You will never feel like you received a true and authentic value with this type of buying experience. Don't take any chances, stay far away from this dead-end dealership. read more

Bought a CPO '14 BMW i3 here at Weatherford. For the most part, our experience was very positive. We had a very knowledgeable salesperson, Kevin, who was helpful, not pushy, and entirely willing to help us as we needed (not as *he* needed) and followed through even post sale. The purchase process itself was pretty typical (multiple rounds of vetting the offer with the manager -- the usual game) and ultimately we felt like we paid a fair price for a good vehicle. Where we felt like Weatherford really surpassed other dealerships in the area was in the condition of their CPO vehicles, which were tightly detailed, and in the full range of programs and services offered (some, for example, don't offer an ICE program). read more

My car is out of warranty, but I wanted to add a Sirius satellite and my car is supposedly pre-wired for it, so it should be a plug and play installation. Only problem is I had to go to a dealer to enter the codes for my car. So I went to Weatherford. They had trouble getting reception and determined my shark fin antenna needed to be replaced. They said that was the $500 option, but that there was a $50 option that would work just as well (further to my previous review, turns out the $50 part is in fact a $15 dollar retail price part, so I again had the great pleasure of paying them over 3x the actual price of a part). They would use the smaller antenna they use for convertibles and it would work just as well. In fact, they added, they could put it in the rear panel by the satellite unit and I wouldn't even see it. We did that. They claimed there was a ton of work they had to do to figure this all out and ultimately they billed me $1,100 for the ~$400 or $500 unit and the $15 option I elected. Must be the new math. But buyer beware: they told me the extra charge was for all of their technician's time to basically figure out what the hell he was doing. They said it worked great. I asked if they tested it to be sure it actually did work the same as the shark fin. They assured me they did. Worked great. I drove one block away and reception was horrible. They said bring it back. Installation dude then attaches it to my roof with a magnet and a hella ghetto looking wire rigged around my insulation from the inside and sticking out the rear door and onto the roof. Really?! He didn't seem to understand why I didn't think that looked wickedly cool. I was later told by them what an "ingenious" solution they came up with by using the Sirius-provided antenna! [Spoiler alert: I ultimately took my car to Sound Innovations in Union City who diagnosed what to do in, literally, less than 3 mins, and did the whole install in less than an hour for a total cost of about $60!!!] They then said I needed to buy a new shark fin antenna (the $500+ option). Knowing how they charge way more for even BMW OEM parts (they'll admit this when pressed), I ordered the antenna from Getbmwparts online (another BMW dealer). It had to be custom painted for my car by BMW and I had to wait 4-6 weeks. Brought the car back to Weatherford, brand new antenna in hand. They called me later to say it wasn't the antenna (what?!?!). It actually was a cable. It was back-ordered, but should arrive in a couple weeks. I contacted the other BMW dealership and they said they had no idea what Weathorford was saying b/c BMW doesn't even make that cable any more! Having the patience of Job, I somehow still wasn't upset. I figured they had to troubleshoot and this was part of the process. That's when I discovered they actually gouged my roof when they removed my antenna to test it. And now, finally, I was pissed. They agreed to send my car into their body shop to repaint the roof they damaged and that they would speak with BMW about how to remedy the problem. My car would be ready in a week. They did give me a loaner during the time. Well, TWO weeks went by and, finally, I was able to get my car back. They have a new service manager, Rich Deeds, who seems to be a stand up guy. He is who agreed to repaint the roof at their cost, acknowledged all the problems, and agreed to give me back all the money I spent on this ordeal (including the antenna I bought), and let me keep the Sirius unit. I really appreciated Rich and his honesty. Refreshing for Weatherford. Left there feeling ok, just frustrated for all the run around and all my lost time. Got back to work, exited my car, and immediately realized that, during the 2 weeks they had the car in their sole custody, it got a pretty good door ding, right on the ridge line. Come on, man! This BMW Dealership damaged my car TWICE?!? I paid to have a mobile door dent guy come out and fix the dent. As noted above, I also took my car to Sound Innovations. Told 'em my shark fin didn't work. Ernie walked to my car, said, no problem we have a ton of these little Sirius antennas that work great, they just need a line of sight and can't go through metal, but they go through plastic fine. He pointed out that the rear spoiler of my car is actually plastic (helloooo ingenious BMW technicians?). He said it's easy to open, showed me how they'd run the wires professionally through conduits intended for that (not around the insulation Weatherford BMW idiots!). Yeah, did it, and expertly, in less than an hour. This is a long ass review, but I wanted to be factual and fair to all involved. read more

I stopped in just to see the dealership and get a feel for BMW. I was greeted by Joe Combs who was very friendly and willing to show me around and answer my questions. The facility is immaculate! The cleanliness and organization I saw was so inviting, and made me feel very comfortable. As I start my process of looking for a new car, I will definitely be going back to Weatherford BMW!! read more

I dont normally write reviews but I literally just wanted to help anyone before they ever decide to come to this AWFUL place. First of all I needed a car ASAP and liked the one i saw here. Even though the sales guy was such a tool it was late and I decided to go through him.. Dont ever use him his name is Andrew (Andy) Lukaszewski. Anyway 6 months later I realize that I never asked if they had a valet key for me since I didnt get one at time of purchase. I call in and he was the absolute RUDEST person I have ever talked to in my life. When I asked to talk to a manager he told me he was the highest manager I could talk to.. I call back 2 minutes later and ask for the supervisors name and his wasnt on there.. I talked to the supervisor and he said he would "call me back" We will see but honestly if I can stop one person from going to this awful place this review will be well worth it. read more

This review is for the Weatherford BMW Service Department. Biggest RIP OFF EVER! They could not figure out what the issue was and still charged me. I recently bought a used 2007 BMW 335i from a private seller. About 1 week of driving the car, the aftermarket muffler started to make a loud helicopter like noise during idle. I took it to the service department, told them that my aftermarket muffler just started making this noise and they said that it will cost $180 to check it out and if they can fix it for that amount they will, if the cost is higher they would call me for authorization. I trusted that they would be able to get to the bottom of this and signed the estimate. 7 hours later they said my car was ready for pick up. I arrived and my "service adviser" Juan said that they found the problem but could not fix it because they don't deal with after market mufflers even though they sell the exact muffler on the official BMW website. He said that the muffler is making contact with the car and that's where the noise is coming from. I attempted to argue with him that this could not be the reason since the noise just started happening and the muffler has been on there for a long time. He advised me to take it to a muffler shop to have them heat and bend the muffler. You would think that they would have told me that for $180 they would only be able to look at the car but not actually fix it because it was an "aftermarket" part. No such luck. They took my money for no reason. I ended up taking my car to real professionals at Sonic Motor Sport and after looking at it for 5 minutes, they told me that a bolt was missing which was the cause for the vibration and the noise. 15 minutes later, they replaced the screw and my car was back to normal. read more

Too bad zero stars is not an option since that is exactly what my experience here deserves. A very rude salesman showed me a couple of cars. He barely was interested in answering any of my questions as he stood 10 feet away from the car while reading his Blackberry. I had to repeatedly call out to him to get his attention. He didn't have answers to basic questions about the car. He actually even talked down about BMWs! What a salesman! Then he finishes off the meeting by saying he's in a rush and has a more important customer to get to. Unbelievably rude. If you want to be disrespected, this is the place for you. read more

I bought a Pre-Owned here recently. Have to say that I liked Stan and Jon, and both are really nice guys, but their customer service skills (and those of the dealer) fall well short of the "raving to your friends" is says on the website. In summary, it took FIVE full hours to buy a vehicle. They were understaffed on a day they should have been overstaffed (Pres Day weekend). There really is no excuse for this process taking this long, other than both of them had their attention diverted by other customers. I should have received a $500 discount just for the cost of my time! In the five hours, my wife and I were not offered a cup of water, or a beverage of any kind actually. Not a huge deal, but again, if you are looking for "rave", this is a simple thing. They did not give much on the price, so don't expect a lot of wiggle room. I thought maybe since it took so long, that a set of floor mats or some other type option might be thrown in. Not only was I wrong, but when I asked afterwards for any special pricing on mats, they offered me the "employee price" of $128, which is $5 MORE than their online price. Hmm. When you pay over $30k for a car, is tossing in something that probably has a cost of about $50 that difficult? Seems like it would be a good move to make in the future. They also aren't great at follow-up. I count three times when one of them said they would get back to me on email, and didn't (still haven't). This one is pretty important to me. And while I appreciated the "how is the car?" emails a week and two afterwards, they lost a bit of their luster when some of the fill-in-the-blanks were not filled in. I know it's a form letter and on auto-send, but c'mon...pay attention. Finally, and Weatherford, you really should pay attention to this one: The young man who was assigned to show me how all the buttons worked, radio, etc, was literally interrupting himself to answer multiple texts!! I am not kidding. After almost 5 hours, it was clear that we were keeping HIM from some other more important event. Not to be too harsh, but this should be a fire-able offense. It didn't just happen once, it was not an emergency (we know since he eventually told us after the 3rd text), and then, he could not even finish since we were whisked away to the finance manager because she had to leave soon. Wow. I may be more critical since I am in the customer service business. If they really are striving for "raving" or a "10", I am hoping that this feedback will be taken as constructive and helpful. They are not going the extra mile. Not even close. I intend to use their Service department since it is convenient, and I can only hope that they are achieving a different standard. read more

I purchased my car from this dealership about 3 months ago. About a month ago I drove my car over railroad tracks and soon after began hearing a whining noise whenever I turned my steering wheel. 26 days ago when I first dropped off my vehicle to the dealership I specifically requested confirmation on whether or not parts and repairs would be covered under the Certified Pre-Owned Warranty after inspection. When my Service Adviser John Lung called me he never informed me that parts and repairs would be covered under the Certified Pre-Owned Warranty. Instead, he simply stated the total costs and suggested that I file a insurance claim. On Friday, (15th of May) I went to the dealership to understand why I was not able to pick up my vehicle. That is when John Lung was supposedly on the phone with the my insurance company regarding payment of the insurance claim. According to Mr. Lung, we were told that the insurance claim was under review and based on the pictures taken by the Claims Adjuster it did not appear that the railroad tracks were responsible for the damage. Mr. Lung went on to say that if the claim was denied not to worry because the vehicle was covered under the Certified Pre-Owned Warranty. I immediately questioned why I was not told that repairs were covered under the warranty from the beginning? He then said the reason was because I had told him that I had driven over railroad tracks therefore I caused the damage. I then questioned, if I caused the damage, how can you after the fact state that if the insurance claim is denied that the vehicle is covered? Mr. Lung then told me not to tell anyone and that he was helping me out. I feel that I was misinformed, lied to and taken advantage of by John Lung. I feel that by knowing he could have repaired the vehicle by using the Certified Pre-Owned Warranty, he decided to begin repairs prematurely knowing that if the insurance claim was not approved he had the CPO warranty to fall back on. I am concerned that his objective was only to maximize his monthly gross billings and he could not do this if the vehicle repairs are covered by the CPO Warranty. The repair of the steering wheel bracket falls within the coverage guidelines of "steering" as stated in the CPO Warranty. I could not find a clause in my CPO Warranty paperwork that states that the CPO cannot be used if the malfunction occurs based upon alleged driver error. Furthermore, the damage to the vehicle should be determined by BMW Certified mechanics, not insurance claims adjusters. Again, when Mr Lung stated that he could use the CPO Warranty as a secondary option if the insurance claim was denied, this means that the CPO Warranty could have been used as a primary option. After numerous emails to practically every manager at the dealership and a call to BMW North America who in turn contacted their Service Manager Jiar Martinez, they decided to use the CPO Warranty and return my vehicle to me 25 days later. Funny thing is that I was in the car business for 11 years from 1996 to 2007. I never saw this coming. Caution: if you are bringing your BMW in for service and they ask what happened, do not volunteer any information that can be identified as the driver's fault. Just let them know the car is not running correctly and you have no idea why and that you have not done anything out of the ordinary. This way you can save time and frustration. read more

Stan Caldwell, internet Manager, is the best car salesman I meet among 30+ car salesmen in my life. My second BMW lease from him. He is very friendly, professional, capable, honest, quick with the truly best deal among bay area. A rare salesperson you could trust. I will definitely concern my other cars and future lease. Will also recommend my friends/relative for that. read more

This place is horrible. I live in San Jose and the sales man over the phone lied about their stock just to get me to drive up there! Good thing I wasn't dumb so I ended up calling back and asked for another sales person... The car i wanted wasn't even there, saved me a useless trip!! read more

I had a really great experience at the weatherford BMW. when I brought my M3 in for help with the software, I was feeling extremely frustrated with my car. However the service here was fantastic and I felt very welcomed and well taken care . I was helped by Tenzin who was very knowledgable and helpful, and made this headache a great experience. read more

avoid this place if you want to buy a BMW, SHADY practices!!! bought a 3 series, finalizing closing papers, conveniently had contract already filled out and ready to sign.. I look over it and saw they added $3000 wheel insurance!!!!!!!! to my finance contract. then the guy tries to sell me on it, to keep it using scare tactics, talking about how expensive wheels are to replace. WHY the fu$K would i want to finance insurance??... and why pay 3k upfront to something that prob wont need to be replaced? if it did it defiantly wont cost 3k. scumbags here AVOID AVOID AVOID!!!!!!! made it awkward as hell signing papers feel like im getting played, if i didnt read everything. READ EVERY single document especially if they have it all "READY" for you to sign... oh yea f$cK weatherford read more

Warning: do not buy a BMW or the "Excess Wear & Tear Protection" from this dealership. I recently returned my lease and was treated terribly by the staff here, my biggest fear. Now, I am jumping through TONS of hoops, unreturned calls and red tape to engage the insurance company that Weatherford told me would make my lease return my easier and less costly. Since I didn't buy a new BMW, they have stuck me with a bill that is close to $5000 that I was supposed to have insurance for. They are not helping me at all. They are honestly some of the rudest people I have every dealt with. If you want to buy a BMW, go elsewhere for sure!!! I can't wait to go viral with my terrible experience, everyone should know and beware! DO NOT DO BUSINESS WITH THEM, YOU WILL REGRET IT!!!!!!! read more

I only give this one star because there's no way to give zero. My review addresses the unscrupulous practices of their repair center. I won't get into my experience from several years back when they actually "misplaced" my car for several days -- that is not a misprint -- but will stick to specifics of my recent experience of bringing in my 2003 325i for recall service on the passenger-side airbag. OK, here's where a star is merited: intake people are nice. And I'm sure the airbag fix was done correctly (well, I sure hope so). However, as part of that service, they performed (without my OK'ing it) a "complimentary multi-point inspection.," Why would I even mention it was without my OK? No damage done, right? Not for me, because I'm well aware of their practices -- but for someone who isn't, I just hope they're not taken in. I've had my car serviced at a wonderful place in north Berkeley ever since the five-year warranty ran out about six or seven years ago. They do a great job -- at 180K miles, my car runs like a top, virtually as it was when I drove it off the lot. That's with regular routine service -- oil changes every 5K miles, etc. -- and the usual stuff you'd expect to run down after that many miles. I'm very proactive, dealing with stuff before it becomes problematic. 2003 was a great year for the 325i in terms of reliability, from all I've heard from several sources, so it hasn't been ridiculously expensive to keep it in that condition... ...though I can only imagine what it would have cost had I stuck with Weatherford. Here are the items Weatherford identified with my car in its inspection -- complimentary, until you actually do the service with them -- compared to what my trusted repair shop found when I took my car in for a subsequent oil service. Interpret as you would. *Wford = FAIL: Replace valve cover gasket (cost: $635) -My place: indeed, there had been a slight leak identified at my last oil change 5K miles ago, and by this time it had expanded to where it threatened the oxygen sensor (which, if damaged, would have cost $300+ to replace), so they agreed and recommended the gasket be replaced. They did so -- for $360, not $635. During the repair, they discovered that the gasket cover was warped, and I had them replace that for another $280 (I trust them when they say things like that need to be done, because they never tell me something's needed that I didn't see developing as a problem over time and/or couldn't imagine was probably so). Grand total, then, for the gasket AND cover: $640, same as Wford would have done for the gasket alone (and guessing that the two together would have ended up at well over $1K). *Wford = FAIL: found shock(s)/strut(s) leaking, need to replace both shock absorbers ($1,048) -My place: very slight dampness at shocks, same as at last full check-up 10K miles ago, damping by shocks is fine, no need to replace at this time (and if they did need to be replaced, cost would be $600 for updated BMW shocks) *Wford = CAUTION: found sign of coolant seepage at t-stat, will need to be replaced ($743) -My place: t-stat was replaced two years ago, they generally last about five years. Indication marks of slight OLD seepage, likely from prior tstat, but definitely nothing active. Would cost $460. *Wford = CAUTION: found vanos hose seping, will need to replace ($362) -My place: was done two years ago, no leaking, would cost $200 to replace *Wford = CAUTION: steering component(s) worn, will need to replace left inner tie-rod end AND perform four-wheel alignment ($444 + $235 = $679 total) -My place: replacement was done two years ago; very small movement found, imperceptible to driver (I agree, steering is still quite fine) -- would cost $320 plus $175 for alignment = $495 total *Wford = CAUTION: belt(s) glazed, will need to be replaced ($380) -My place: indeed, belts needed replacement, done (both) for $185 IN SUM: Weatherford said there was $1673 of work that absolutely had to be done (to replace valve cover gasket and shocks). The gasket and NEW valve cover cost me $640 (Weatherford's estimate did not include the cover); shock replacement would have been another $600 if needed, but it wasn't needed. Weatherford also said another $2164 worth of work was at "cautionary" stage. (I didn't include their recommendation of wipers, which would have cost $74!!) All of that work would cost $1340 at my place -- more than 1/3 less -- with a quality of work to which I can attest, and which has kept my car in tip-top condition at 180K miles. Want your work done at Weatherford? Up to you. I wouldn't suggest it -- and I just spent a good half-hour writing this up to make that suggestion tangible. (If you were to see the crummy job they did painting my hood when it was dented early on, you'd question the quality of the work, too... but that's another story...) read more

Up North with my Uncle and he was having some issues with his new car but Jon the BMW genius was able to sit down with us and explain how everything works. I also showed some interest in an i3 and he was able to answer all of my questions and even informed me about their extended test drive program, definitely will be taking advantage of that soon! read more

Thi si the WORST customer service experience that I have ever had. I brought my car in to be serviced and one of the staff accidently smashed my bumper... no big deal. My service tech lied about the amount of damage to my vehicle by indicating that it was just a small scratch. In fact, the whole bumper was smashed. The service department never apologized and then got angry when I decided to have the damage repaired elsewhere. It is unfortunate because some of the service staff are friendly, but the bad apples are too many and management has lost control of the business. read more

Finally decided, after17 years with my beloved old Mercedes, that it was time to move into a new car. Interested in the BMW, i went to Weatherford and met Stan Caldwell. Stan was terrific! Patient, understood my hesitancy about moving into another car, showed me all of my options--and made a sale! I highly recommend Stan, and could not have had a better experience with the team at BMW. I am thoroughly enjoying my new car. Thank you! read more

This body shop charged me 5 hours to take off my fender, and then charged me 150 a day storage to take my car out to another bodyshop. What a rip off. Cost me over 1500 dollars to remove a fender!!! read more

I came by to check out some 3 series and was greeted by Tenzin, the BMW Genius. He was extremely helpful and patient. He showed me the cars I was interested in and answered all my questions. Even though I didn't get a car this visit, the experience was great for someone just window shopping. I will definitely be back to this location in the future. read more

Stan Caldwell was very helpful. Very knowledgeable about the i3 electric car. Very much appreciated his low key, no pressure approach

I am a fairly new customer and have brought my car in three-four times for service so far; I am disappointed by the treatment I have had by the staff. Most staff at this location are pleasant over the phone but when I come in they are always the opposite. They lack interpersonal skills and are cold, rude, if you aren't their direct customer they don't have anything to say and will walk by and ignore that you exist. The entire staff here needs customer service training and to improve their inter-team communication. Chris Lara particularly deserves an F as a service rep. He never is in the know with what services need to be performed and will argue with you about what he "sees" or doesn't see when you explain the issue. He seems to be unfamiliar with common terms for the parts of the car as well. He also is passive aggressive and unprofessional when he is found to be "wrong" or gets frustrated, he starts to type extremely hard and loud and makes inappropriate facial expressions. I have now had three negative experiences with him alone which sparked me to finally write a review. read more

As a parent with a toddler, a decision was made to drive a reliable car with reliable support service - not the run-of-the-mill dealer that takes your money, flashes smiles and wants nothing to do with you after you drive off their lot - but trustworthy, know-you-will-be-helped by honest people and will-be-there type of service. We found Jenn Bishop and Kevin Thomas at Weatherford BMW. Their dedication to help us, a young family starting out, along with the support of the technicians and reps in service and parts, have met and exceeded our expectation of customer service and opened the doors to the reliability of BMW for us. It's a great feeling to trust a team for years past and years to come. Ask for Kevin Thomas, you will find out that along with Jenn and the rest of the team, that it is the right decision in finding the best vehicle for you and your family:) read more

Absolutely avoid this place at all costs. If there is no other BMW dealership in your vicinity and you don't like to drive further, don't buy a BMW. Or, at least buy it and service it somewhere else. I for one have been so turned off buy my experiences there that I have sworn off BMW as a manufacturer because at the end of the day, they are still supporting this dealership from the factory. Read the other reviews, there is a common theme, WEATHERFORD BMW SUCKS! Worst service I have ever received from a luxury car dealership, actually, worst service I have ever received from any business. They act as if they could care less to have your business and are downright rude and insulting. I have experienced this treatment in all of their departments, leading me to believe that it is a problem from the top down in this company. There service department refuses to take a look at problems on vehicles under warranty without you having them authorize a charge first. I was told by their jerk of an Assistant Service Manager, Richard Angelis, that if they couldn't verify my complaint, they would charge me for the inspection! Basically, if the car didn't act up as I specifically described while they had it in their shop, they wouldn't cover the inspection under warranty, even though the car is still covered by BMW's Factory Warranty. So not only do you keep the existing problem that they couldn't duplicate while they had it, but you get to pay for them to not find the problem. Like the other reviewers, I wish I could give one star. Hopefully, by writing this review, I can save one lucky person from ever stepping foot in that place, much less supporting their abhorrent business practices. read more

I would give them ZERO STARS if I could. This is the worst BMW dealership that we have ever experienced. We have owned or leased at least 5 other BMWs in the past 10 years and have never had such a bad experience. The short recommendation is to avoid their SALES AND SERVICE departments. Here's the background if you want to read the reason. We purchased a pre-owned certified X5 in July 2010. Within the first six months it had over 6 pages worth of issues that needed servicing. One of the biggest issue was that the engine would surge suddenly. As you can imagine, this was a big concern to me as it is unsafe to drive our kids in a car that surges suddenly. So I called the Sales Manager and asked him if there was any options with this car as they had just sold it to me 3 months before. He told me that he didn't have time to listen to this concern if they were already fixing it. He literally said that he did care if I had a safety concern!! He was SO RUDE that I never called back to discuss our options with him even after the issue was NOT fixed. In the meantime, I did bring the car into the service department where they found 6+ pages worth of problems, including the car surging problem. They said it was fixed when I picked it up. However, as I discovered a few months later, it was NOT fixed. It was still surging randomly. Long story short, I now bring my X5 to another BMW servicing center. And I filed a formal complaint with BMW of North America. I would encourage everyone who receives poor service and / or sales from Weatherford to file a formal complaint with BMW. They should not be allowed to represent the BMW name and brand since they do NOT deliver on the brand promise at all. read more

If I could give zero stars I would! Keep in mind this review is really for the service department. My boyfriend has been a customer of this dealership for the past two years. Two years ago he bought a new Z4. Two months ago he bought the new X3 with MSports package. The sales rep did a fine job. It is with the service department that he has had horrible customer service. Two years ago, my boyfriend bought a brand new Z4. Within days the check engine light came on. He drove it right back to the dealership where he learned a few days later that the battery in the Z4 was defective. The service department told him that the issue had to be brought to corporate and that they will need to keep his brand new vehicle for 3 weeks while they determine the best way to approach the repair. Imagine buying a brand new roadster and not being able to drive it for 3 months! It was pure torture for him. Three weeks later his car was ready to come home. He went to pick up his car from the dealership only to find the interior of his trunk all scuffed up. Do understand that my boyfriend is passionate about cars, especially the ones he owns. He brought the issue to the service rep and his response was "it's just a trunk." Boy was he angry! He threw a fit and the service manager had it cleaned up ASAP. Late December of 2011, my boyfriend bought the 2012 X3. Within days, we saw the familiar "check engine" light go off again. Just our luck, right? He made an appointment to get it checked out. They gave him a rental and called him within days to tell him the problem was fixed. They explain the alert was a simple malfunction. A week later, the warning light goes off again. Once more he gives them another chance to remedy the problem. "Is it a lemon?," I ask. At this point he's just angry and is losing patience. The car is returned to my boyfriend within days. Once again they assure him the issue was fixed. Two weeks later, as you've probably already predicted, the light goes off again. At this point, my boyfriend has already contacted his lawyer to begin paperwork. For the third time, he takes his brand new car back to BMW to be serviced. This time they tell him there is a defect in his vehicle, which could be fixed. They hold his vehicle for another week. We are not happy. To make matters worse, someone from the dealership stole his iPhone during the third service! My boyfriend uses his old iphones as iPods for his cars. He purposely left his iPhone in the car plugged into the iPhone cradle so he can "locate" his car while it's in service (yeah, he's THAT anal about his cars). When he went to pick up the X3, the first thing he did was to make sure that his iPhone was still in the cradle. It was missing. He asked for his iPhone and the service rep denied anyone took it. My boyfriend was pretty pissed off at this point. After speaking with the manager, the dealership agreed to replace his missing iPhone. This place is ridiculous. We have yet to find out if there will be more issues with the new X3. We will never buy from this place again. Next time, I'm bringing him to the dealership in my part of town, BMW of San Francisco. read more

We love our BMWi3 and we really like John McGuinness our sales rep who is excellent. One amazing service is the Mobility plan so we get a free loaner car when going on longer trips. But what I find utterly baffling for such a high-end car company is the inefficiency of this dealership. There are 10 people sitting or standing around in the sales and service department doing literally nothing. We were here to drop off our i3 for the loaner and to leave our i3 for a service. We had to wait nearly an hour to have someone check what was the exact upcoming service (BMW's have expensive parts so we just wanted to be assured). John got us the Service manager to expedite our quick question but this took a lot of assertiveness and patience on our part. The service manager was very helpful. It seems like the service reps are too siloed and not trained in explaining to customers what the wait time is. It should not take an hour to check-in for a service or ask a service question when there are 5 or 6 people sitting there doing paperwork or on the phone. Again, we love the Mobility program but someone needs to hire an organizational management consultant and then we'll give you 5 stars. read more

Brought in a buyer of my car to ask some questions about issues with CPO. Rude customer service. Needed an issue fixed and you give me runarounds about how your service department didn't touch anything. Wanted to buy an M3 from them, client advisor didn't give a f*ck if I was interested or not. Would not let me test drive a used M3 and that I needed to talk numbers before I can even take it out. 2 months forward, I bought an M3 from somewhere else. Great going guys. Way to judge a kid in his 20's. read more

My sales experience was a good one, but the service experience has been the complete opposite. Brought car in for recall and when I got there they nicely advised me that they would also do routine maintenance work. Seemed good at time. I was told that there was a possibility I might have to leave car overnight, but not offered a loaner--- told I should have scheduled one, bit how could I have known they would keep car overnight for a recall. After first day, no call to update me on status. Second day, no call. I call in afternoon and am told car not done. I call service advisor twice; no answer so I leave messages and tell him I have appointments next day and need car. NO call backs. I call again and after dealing with horrible phone system get a live person who tells me he will have service manager call me. Surprise, surprise--NO call back. Still no car--3 days for a simple recall and routine maintenance and NO CUSTOMER SERVICE. HAD ALWAYS HEARD HORROR STORIES ABOUT WEATHERFORD SERVICE--apparently all true. I will travel far to find better service. read more

I tried to purchase a car from them they had listed. Im in LA so pretty far, I made an offer and said if you give me the car for this price, i'll take it. Of course sales person eager to take my information, I gave him my information over the phone but asked him to send me the price he agreed to via email and a application so I can sign it and proceed with the purchase. He didn't email me the price confirmation, ran my credit without my permission ( I didn't sign a credit app ) and then calls me to tell me I wasn't approved. I told him I will bring my own financing and that I need a letter with the price of the car, we agreed on $2000 off the asking price but when I tried to buy it with my own financing he only discounted the car $500. I have filed a complaint with the BBB, BMW corporate and now writing this report, the sales practice of this dealer is shady as shady gets. DO NOT BUY from this place. Period. I bought a car from a different dealer, no BS, No hassle and good price. read more

Someone else that reviewed this dealership said they would give it zero stars if that was a yelp option. I am in complete agreement--one star is compulsive generosity this second rate establishment does not deserve. I made the mistake of providing my email information to them, and since the I was bombarded by emails from their Internet Sales Manager Chris Phan. I don't know what was the most obnoxious: (1) That after pressing for a sale he cheesily signed off as my "Friendly Neighborhood salesman; (2) His emails asked me what he could do to sell me a car "that weekend"; (3) or that he ignored my requests to be left alone as well as the times I just ignored him (this whole thing went over a month. I finally just emailed him back and told him to "F*#K off". I normally am not so crass, but it was the only thing I had not tried to just get him to leave me alone. Instead of apologizing for the harassment, he told me to "F%$K off too"--which I might of invited, but if you hassle a customer so much and ignore their requests to be left alone, eventually they will be rude enough to get the point across. I guess I expected more from someone labeling themselves a "friendly neighborhood salesman" Consequently, not only will I not buy a car from Weatherford, but I will NOT purchase a BMW for my next car, because I will not reward a large company with my five figure business if it cannot control the employees (or contractors) that operate under its brand; the ultimate driving experience does not make up for the worst customer service experience. read more

Weatherford BMW operates with the lowest level of integrity of any business I've ever worked with. After buying a Certified Pre-Owned 2011 BWM from Weatherford, I started having issues within the first couple months of ownership. I've been in and out of the shop multiple times, the services is horrible, they charge you for everything, and they sell you faulty cars. They also overcharge! They wanted me to pay $800+ for a battery replacement. The first shop I called in San Francisco offered to do the EXACT same procedure with the EXACT same battery for $350. The management at Weatherford is incompetent. If you call or email with concerns, they will not respond. They will give you attitude if you express a complaint. They are everything that's bad about car dealerships. AVOID weatherford at all costs. Seriously. Save yourself a lot of headache and completely avoid weatherford. This place sucks. read more

I recently had to work with Finance Manager, Eleni Simitzi, on my Extended Warranty and Service contracts. She was extremely helpful and diligent to ensure that this whole process was taken care of. I truly appreciate her help along with my previous sales person John McGinnis help. read more

They were very nice at first, but changed their attitude after a few minutes of looking at cars. They claimed their "special" deal prices are the best around so they're non-negotiable. I guess they forgot the "deal" in dealership. Seems like their solely looking for the easy sale and become disinterested if it's taking too long. They have a lot of cars to look at. Perhaps if they worked with their customers, they wouldn't have so many. read more

umm weatherford bmw please get your website checked out. i filled out the form on their website to schedule a service appointment. its been 4 days and no one has gotten back to me. in the meantime i went to bmw concord and got everything i needed to get done. if you need to get your bmw serviced go to bmw sf or bmw concord (see my other reviews). ask for jeff whitford at bmw sf..he's the best and he'll make sure you are well taken care of. read more

This review is specific to the service department. We had an appointment to have our vehicle detailed and arrived at the appointed time. Someone came to check us in right away, but that was the last "good" service we got. About five minutes after we checked in, a different person came over to tell us that they were having trouble reaching the detailing department and that we might have to leave our car overnight. To have it detailed! When we said that wasn't what we were expecting, she said she would check into it and walked away. We never saw her again. We gave her about 20 minutes and then finally just left. It's not like it was so busy that she had a lot of other people to deal with. In fact, there was one other person waiting for help with service. We won't be going back there, until it's time to buy or lease a new BMW. The sales side is great. Too bad their service side can't even come close. read more

Not that it's necessary, but I feel better adding another one star review. They are just awful. Avoid at all costs. Here is the content of the email I sent them to make someone aware of the terrible sales tack. Not surprisingly I received no reply. I would like to express my dissatisfaction with my experience at Weatherford BMW this afternoon. I came to your dealership after seeing the 2004 M3 convertible on your website. I left work early in anticipation of viewing and test driving the car. While your demeanor was almost pleasant, I find the policy of initiating paperwork prior to driving a car unusual, to say the least. I honestly felt that I was being profiled by the fact that I was dressed casually and arrived in my old Landcruiser. The M3 is still on my list of candidates for my next car, along with the 911 carrera and SL55 that 2 other reputable dealerships were happy to have me test drive. I should note that the MSRP of the SL was originally $155k, and I was allowed a test drive - in the rain! I intend to pay cash for my new car, but I won't be spending any of it at your business. I can't magine how you sell cars by telling people that "we don't just go out on drives for fun" I intend to share my experience with Yelp, Berkeley Parents Network, and anywhere else that might convince people to cross the bridge to purchase their next BMW. read more

Went there with the idea of buying two cars, one for wife's birthday present and another to replace aging Prius ('05) and LandRover ('02) for myself. Had a nice chat with the CPO mgr and went outside to look at the new models. Was reading a info tag on a car and I hear "can I help you" from behind me. I am leaned over, shading my eyes to see more clearly and decide to finish reading before rising. "Can I help you?" this guy barks a few seconds later, loudly now. I take a few moments more to finish, stand up straight and turn to see who's making the noise and find a middle-aged asian fellow with a seriously "put out" expression on this twisted up face. "Just reading the tag" I say. "I was talking to you" he says with a parenthetical "and I expected an answer". I think, "he has to be kidding" but he's not. And he's angry apparently because I did not immediately jump up from my impertinent reading posture and offer him my undivided attention. Long story short, he continues with this arrogant, holier-than-thou schtick until I say that I'd like to talk to your manager. He shoots back, "I am the manager". This guy was pushy, rude and perhaps not just a little self-absorbed. I never did get one iota of useful info from the little shit. I went immediately to the MBenz store in Walnut Creek and bought a nice sedan from a young guy who could not have been more professional. I don't know what they are on at this store, but they should cut it out immediately. STAY AWAY! read more

I purchased my Certified PreOwned BMW approximately 1 year ago from Weatherford BMW. Mustafa Khweled greeted my mother and I immediately upon arrival. He made my mom and I feel welcomed, even offering us waters and snacks. I test drove a few different vehicles that first day. After taking a few hours test driving the various models, I ended up not buying. Mustafa did not pressure me, and a few days later I called him back to negotiate a price within my budget. He worked to get me the best possible deal for the vehicle I fell in love with. He treated my mom and I with superior professionalism, so much so that my mom came back a couple months later and also purchased a BMW from Mustafa. Unfortunately, my vehicle had a few hiccups within the past year. BUT Mustafa made my life hassle free in these stressful moments, answering my calls, providing me with the ultimate customer service, and going above and beyond the necessary call of duty. I am beyond grateful for the service Mustafa has provided. His patient, cool demeanor makes going to the dealership a pleasure because I know I will be treated with respect, and helped in a timely manner. I've never had to wait; Mustafa makes sure everything is taken care of before I arrive. His customer service is unbeatable. I highly recommend purchasing from Mustafa Khweled. Thank you Mustafa! read more

Service department review. This is hands down the worst BMW dealer we've ever been to (we've tried 5 different dealers in 4 years while moving for my job). Online appointment was lost, a $500 deposit tied up funds on my debit card for the loaner car (no other dealer has ever done that), paid $250 to detail the car and all we got was an average inside/outside cleaning with lots of smudges on the windows from using dirty rags with wax on them, and our warranty / extended service plan paid for a new radiator but for some crazy reason they made us pay for the hose that goes with the radiator. I'll never go back. Avoid at all costs. read more