Great assistance from Rome - he went above and beyond as service agent and helped me learn how to use the myriad controls and options in my fantastic BMW - this will really improve my enjoyment of the car! Also, love the 3 Years of Oil Service for $249 deal - so worth it. read more

I would like to extend my genuine appreciation to Angelina Poirier for the exceptional service provided by your Service Advisor. Her attentiveness, understanding, and consideration of our timeline made the entire service experience seamless and reassuring we had our car back the same day. She took the time to reach out to us at the restaurant to ensure we had a way to get back to the dealership. She didn't have to do that, and we appreciate Angelina for that. She communicated with me via text letting me know the status of my car. It reflected not only initiative, but also a genuine commitment to customer satisfaction. Service experiences like this reinforce confidence in the BMW brand and the Automotive Group. Please recognize her outstanding performance, as it made a meaningful impact on me and my wife. Thank you, Dennis & Nadine Jenkins read more

Recently purchased a 2023 BMW X3 M40i from this dealership, and the entire experience was excellent from start to finish. Glenn was professional, knowledgeable, and never pushy. He took the time to answer all my questions and made the buying process smooth and stress-free. Also made the extra trip down the peninsula to assist us with the purchase so we didn't need to make the extra trip back, which we greatly appreciate since gas isn't cheap these days! The X3 M40i itself has been amazing -- powerful performance, luxurious interior, and packed with great technology. Glenn made sure the car was in perfect condition at time of purchase and walked me through all the features before I drove off. Really appreciated the transparency, communication, and customer service throughout the process. Highly recommend to anyone looking for a premium car-buying experience! read more

I recently leased my very first EV (and BMW) with Weatherford and I am so glad I decided to partner with their dealership for my next vehicle. The entire process from start to finish in obtaining my new car went very smoothly thanks to Raoul Rautenbach. He went above and beyond to assist me in finding the car that I wanted and even communicated with me on his days off with status updates. I greatly appreciated that he was respectful of my busy work schedule and helped to make sure everything was as streamlined as possible. His management team were also very responsive and professional when it came to addressing any email inquiries that I sent their way which at times was a lot due to the nature of my work not always making it easy to jump on phone calls. Special thanks to Laura Fernandez for making the process of navigating all paperwork a breeze due to her extensive level of experience and knowledge as well as to Devin Davis for patiently walking me through getting my car programmed before taking it home as there were a lot of menus and options to sort through to ensure the car was setup to fit my needs. Overall, excellent customer service across the board at Weatherford BMW. I will definitely be back once my lease ends for another BMW, but for now...I am going to enjoy the wonderful i4 that will be my sidekick for the next few years. read more

The advisor cannot explain what's wrong and how the recommendation are priced The price was dropped 1500 dollars after the manager was consulted read more

Great customer service. Great in keeping me informed. Rome helped me out in service and Innroe assisted me over at Collision. Thanks so much guys for everything Merry Christmas to you! read more

At eighty-five miles per hour on the flats past the Grapevine, somewhere in the featureless stretch of the 5 between the mountains and... Northern California, there is a clunk. A godalmighty clunk, the sound of something metal separating from something it is supposed to be permanently attached to, and you feel it through the floor and the pedals and the steering column before your brain has any language for what just happened. Then the grinding starts -- the caliper dragging against the wheel rim and the rotor, wedging itself clear on the other side of the rotor from where it should be, mangling everything it touches -- and for a moment inertia keeps the wheel turning, the car still moving forward at highway speed on momentum and nothing else. Then the wheel seizes and the tire starts skidding and the steering jerks hard toward the side that is no longer wants to roll freely, and you are now piloting a machine that wants to spin or flip in amongst cars and large SUVs and 18 wheelers doing eighty-five miles per hour on Interstate 5. You do not touch the brakes. You understand, in a part of your brain that is operating faster and more clearly than it has ever operated, that hitting the brakes in a vehicle essentially running on 3 wheels (but designed for four) may spin you or flip you, and so you hold the wheel and give minute steering input towards the shoulder and you ride it out and slow down on friction and prayer and whatever else is available to you at that moment. We had JUST descended the Grapevine in windy, torrential can't-see-more-than-a-car's-distance, sideways rain -- one of the more harrowing regular drives in California under the best of circumstances, a six-percent grade with trucks and speed differentials and the particular white-knuckle focus that wet pavement and wind and bad visibility on a mountain pass demands. The brakes held on the way down. God knows what would have happened if they hadn't. The shop that rescued us in Bakersfield diagnosed the failure as improper installation during a front brake job at Weatherford BMW in Berkeley. The bolts holding the front brake caliper -- bolts that were supposed to have been properly torqued -- fell out. Not loosened. Not worn. Fell out. The caliper, no longer attached to the thing it was supposed to be attached to, did what unsecured metal does at highway speed: it went where it wanted, and the wheel followed. We were stranded in Central California with a car that wasn't going anywhere. To their credit -- and I want to be precise about this, because fairness matters even when you're furious -- Weatherford BMW accepted responsibility. They covered the repair. They covered the hotel. They covered meals. They covered the rental car that got us back to Berkeley. They provided a loaner X3 once we arrived. They did not make us fight for any of it, which is worth noting because the instinct of most dealership service departments when confronted with a catastrophic failure is to suggest that perhaps you ran over something, or that the previous shop must have done it, or that these things sometimes just happen, which they do not. Bolts do not fall out of a caliper that was properly torqued. This was a human error -- a potentially fatal one -- and they owned it. I'm giving them two stars instead of one because accountability counts for something. In a world of service departments that gaslight and stonewall and bury you in fine print, the fact that Weatherford stepped up without a protracted battle is *genuinely* worth acknowledging. But a brake job is not a complicated procedure. It is one of the most fundamental services a shop performs. The bolts get torqued to spec. That's the job. Someone didn't do the job, and the consequence was a locked wheel at highway speed minutes after descending a mountain pass in the rain, and my partner and I are sitting here writing this review instead of not writing anything ever again because We. got. lucky. Get your brakes done somewhere else. And if you've recently had brake work done here on a doorbuster service special, you might want to have someone take a look. You know, for safety. read more

tldr; Stay far far away from the service department and I urge you to stay away from BMW. Their cars will leak fluids constantly, and they will easily cost double with all the maintenance repairs needed. I've been going here for over 15 years and the Service department has really changed. Service at the dealership is always more expensive, but it was a better experience. Not any longer. Over the years, they have gotten rid of topping off fluids for free. They only cover a Lyft one way. They now charge a 3% credit card fee. They have tried to scam me twice on so called "service promotions". They NEVER apologize when it's clear they were in the wrong. They are constantly wasting my valuable time when I take my car in. This isn't a luxury experience any more. It's nickel and dime-ing and blatant efforts to scam the customer in desperate attempts at a money grab. I was in the market for a new car....I briefly considered another BMW, but so glad I passed on BMW and Weatherford. I sincerely urge others to stay away. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

Ben and the team were great to work with and made getting into a new BMW a breeze! Recommend anyone looking for a BMW in the Bay Area to contact Ben and his team read more

If you're in the Market for a new/used Mini Cooper, check out the dealership and ask for Shuan Avant. Made the buying experience very easy and relaxed. From test drive, to financing to driving off a dream car (used!) for my daughter the same day. The car was in immaculate and in excellent condition. read more

Weatherford BMW - Driving off the lot with our new USED awesome Mini!!! - Auto Repair Near Me - Berkeley, California

Have ordered and purchased two cars from them in the last three years but after my last purchase would not return. They have high pressure not so accurate information when they put you into the pressure room with the warranty woman. Had lots of headaches dealing with the aftermath. Overall the dealership isn't what it used to be. read more

Weatherford BMW of Berkeley is the worst dealership in the Bay Area. I went in for a simple oil change and they suggested me with a $335 "engine diagnosis" because my check engine light was on. Two days later, they quoted me $1,600 to fix a sensor. I passed because it is too expensive. Two days later, after filling my gas tank, the light magically turned off. Just a loose gas cap. They charged me $335 for absolutely nothing. Total scam. Stay far away. read more

Weatherford BMW - receipt - Auto Repair Near Me - Berkeley, California

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I've been servicing my BMW at Weatherford Berkeley for nearly 8 years since it's the most convenient location for me. Over the years, I've had a mix of experiences; some excellent, and others not so much. Shoutout to Fortunato and Anthony who have consistently provided 5-star service. They're professional, communicative, and truly make the process smooth and stress-free. I'm not sure if they're still there. Unfortunately, I've had less positive encounters with other service advisors. For example, when I brought up a recurring issue where my car displays a "passenger restraint system" malfunction alert after it rains, Jorge dismissed it and said it must be because I spilled something on the seat, even though I never eat or drink in my car. That left a bad impression. My most recent visit with Anjela was another disappointing experience. I arrived 20 minutes early, but still waited another 20 minutes past my scheduled appointment time before I had to flag someone down for help. I didn't actually speak with my advisor until 40 minutes after arrival, which made me late for work. No one offered updates, and Anjela blamed the delay on her previous client. I also received a loaner that wasn't comparable to my vehicle, which has happened before. There just didn't seem to be much regard for my time or appointment. My suggestion for the team, especially Anjela would be to proactively communicate delays. Even a quick update goes a long way to reassure customers they haven't been forgotten and that their time is respected. Overall, I keep coming here because of convenience, but consistency in service and communication could really use improvement. read more

Stay away from their service center. My car wasn't even looked at for the first three days it was there, and the staff was not helpful during that time. I had to call repeatedly just to get basic updates. I also feel I was overcharged for service. The auxiliary battery listed on the BMW parts site is around $700, but I was charged $1,700 just for the part, plus $1,100 in labor. They also charged $250 for a wheel repair on a loaner but never provided any evidence of the supposed damage. The manager said he would investigate and call me back, but I never received a follow-up. Overall, very poor communication and extremely overpriced service. I would not recommend this place. I have had wonderful experience at BMW Concord. Tried this place since it's closer to my place. I am so regretting my decision. read more

Glenn and others at Weatherford were very accommodating and helpful. Were responsive even on their off days. I have purchased many vehicles from dealers and this was the most positive dealer experience I've had. Kevin - El Cerrito read more

I just completed my fourth transaction at this dealership and continue to be thoroughly impressed with the professionalism and courtesy of the Weatherford staff. From Raoul in sales to the finance and service departments, it's an all-around pleasure doing business with the kind and warm folks at this dealership. They have certainly earned my loyalty, not only because they have rewarded it from time to time, but also because they have never pushed me into a transaction I didn't want to complete. If anything, Raoul has saved me from making unwise financial decisions. He truly has my back when it comes to making a big purchasing decision. read more

Awesome experience at Berkeley BMW. James was a good dude, no pressure at all. Didn't get the price I really wanted, but I admit, the listed price was still a great deal. Management cleared up a small issue post-delivery, with no questions asked. Would recommend and will return for future purchases. Love the i5. Eyeing out an M3 Comp. Just need approval from the Mrs boss. read more

We recently purchased a new i4 from Weatherford. For various reasons we ended up working with TWO sales consultants who had to sync up with each other in dealing with us. We found both Kevin Thomas and Corey Downer to be very helpful, straightforward, direct, honest and low pressure. They were informative, acknowledged what they did not know (or could not say, for example, commenting on equipping with vehicle for towing). Our price discussions with them were fine--we were helped by end of year pressures on them and also by BMW's offer to extend the EV tax rebate in the form of a purchase price credit. The process of picking up the car was also pretty smooth. We did not like the process of paying for the car. We felt that we were manipulated to some extent over various warranties and service plans available for purchase. We did NOT experience this at all when we purchased a Tesla three years ago---Tesla is an entirely different sort of sales process. That said, we didn't find Weatherford to be any worse than the Mercedes dealers we have worked with in the past. So, overall--if you are interested in buying a a BMW or looking at one, Weatherford is a good place to do it and either Kevin or Corey will help you out. We certainly preferred Weatherford to Concord BMW. We haven't dealt with service yet, thankfully! I am sure it will be expensive and horrible. One advantage of an EV is needing less of this. read more

Picked up a car at Weatherford BMW last weekend. Made an appointment with Glenn. After test driving the car,......came the hardest part.....the negotiation. Glenn told me the price was firm but told me I would get a $500 rebate if I financed the car. I didn't want to finance and pushed him further to lower the price. He pulled the typical car salesman routine and went to speak to his manager TWICE!! After the second time Glenn came back, Chris the sales manager came with him. I worked a deal with Chris. It was a pleasure dealing with him. Since it was the weekend, I was not able to get a cashiers check. Instead, Chris said he would accept my personal check. Bad part was that I didn't bring a check since I didn't think they accepted personal checks. My intention was to put down a deposit and get the car on Monday. Chris asked if I could go home and get a check. It was a two hr drive round trip which I didn't want to do. Glenn offered to drive my new car over, get the check and then Uber back. Chris was okay with Glenn's plan. That's great service!! I would definitely come back to this dealership. If possible, I rather deal with Chris directly and cut out the middleman since every deal requires the sales manager's approval anyways. Naseer the finance guy was very quick and efficient when drawing the paperwork. Humen (not sure I spelled his name correctly) the car genius was a big help. He was very knowledgeable when explaining the on-board computer. Thanks guys for all your help! read more

Terrible customer service experience at Weatherford BMW. I was shuffled between departments, given multiple different quotes for the same service, and discovered that I was being up charged nearly $1,000. I ended up buying the part myself and had the work done elsewhere for $50. Do your homework -- unprofessional, misleading, and untrustworthy. read more

Took my uncle's 5 series here for the recall,got a greeting from the Vietnamese or Chinese porter,took a sit,grabbed a coffee,service advisor Sara came over and took good care of me,everything hella straightforward,she even sent me home,got my car back in 24 hours which is super fast and efficient,kept calling me keeping me updated the whole time,thank you Sara!!!!! read more

Hi, it's me, a new member of the BMW club! I found my dream car listed on True Car and they linked me to Weatherford BMW where they assisted me with my every need. From the get go, all of the sales professionals I spoke to were on it with assisting me in making an appointment and providing me with all the info and specs for the car I was inquiring about. When I arrived for my appointment I was promptly greeted by their team and was offered water and coffee. I felt so taken care of! Ali, Glen, and Alex walked me through the whole process and never did I feel pressured or like I couldn't ask the many questions I had. They did their best to ensure I was getting the very best deal. I was really impressed with their paper free process and how quickly I was driving away with my new car. A big shout out to the tech team as well for teaching me all the features in the car. I truly walked away a forever Weatherford customer! It's worth driving down from the San Jose area for :-). read more

Weatherford BMW - 2024 BMW X2 - Auto Repair Near Me - Berkeley, California

You know it's service time when your dash tells you to go in for an oil change. We made an appointment to bring our car in. Seth helped us prepare and let us know our car would be ready the next day. We got our updates and by the time our car was ready, they had ordered a Lyft to drop us off for pick up. Very pleasant experience and efficient. Thanks guys! read more

As my i4 lease was ending, I was approached by Jeremy Clay and he reviewed my lease end options. After some deliberation I could not pass up a deal on an iX. Jeremy was very helpful and courteous through the entire process. When it came time to come into the dealership the process to return my old vehicle, even sell another vehicle and then get into our new iX was seamless and efficient. My wife and I test drove the vehicle and then within 2 hours were done with the entire process and off with our new vehicle which we love. Jeremy gave us a great offer and did not waste any time. The entire staff from finance to the BMW genius that helped us configure the car were all very professional and nice. This is my 3rd car deal at this dealership and they continue to be professional, courteous and make buying a BMW hassle free. Highly recommend. read more

Luis the general manager really care about his customers. As a lifetime owner of BMW's I have had my cars serviced all over the Bay Area. I recently brought my 1999 M3 into there shop and they took great care of my classic. It's nice to see an enthusiast running the dealership and not some scummy greasy car sales person. Go see them for all your BMW needs. read more

Weatherford BMW - My M3 that Weatherford BMW worked on. - Auto Repair Near Me - Berkeley, California

James Zheng was so easy to work with and found me the car I wanted. Everything was seamless.

Thank you too Nolan Devin Davis Laura Fernandez and Steffan! The absolute best service I could have asked for! Low pressure super easy the service was excellent! I would highly recommend anyone looking for a new or used car to ask for Nolan if you want a no games straight to point salesman! Super friendly staff thank you again! read more

I have had a terrible time with the Service Department. I brought it in last Tuesday for a recall fix, and the recall letter stated that it was a 30 min - 1 hour fix. When I brought the car in, I was told there was actually 3 active recalls, which would require them keeping it until Thursday. Loaners were unavailable b/c I didn't reserve one (why would I have, for what was supposed to be a 1-hour fix?) I was told Thursday afternoon that my car needed to go to the body shop for the recall, and would be available on Monday. I didn't have an opportunity to decline the fix, and was not offered a loaner. In addition to this, I was told that my car's battery should be replaced, and was quoted $1,121.43 to repair it - $465 for the battery, and $608.41 for labor to "reprogram" the car (something that I have been assured takes no more than 30 minutes). I was quoted $445 to replace the battery at BMW of San Francisco and BMW of Concord, less than what Weatherford BMW wanted to charge me for JUST the battery. Needless to say, I declined the recommended service. I went the weekend without a car, and spoke with my service tech first thing Monday morning to impress that I needed my car back by the end of the day. I got no updates until I checked in again at 1:40 PM, when I was told that the body shop had not gotten to my car, and the vehicle could not be given back because the whole back seat was dismantled. I let her know this would require that I call out of work on Tuesday, and I *could not* do that on Wednesday because of an event I am required to be at. I was then asked if I wanted a loaner, and I said that if it was absolutely impossible to get my car back by EOD Tuesday, that I would need one. It is now Tuesday, a full week after I dropped my car off initially. I did not hear anything from my service tech at 2:00 PM, when she said she would call me. I texted at 2:42 PM to ask if my vehicle would be ready, or if I would need to get a loaner. I was told that the vehicle had returned from the body shop, and it was just a matter of "getting a technician to get around to it." My service tech asked me if I had full coverage insurance required to get a loaner, and I asked for an email to send my proof of insurance directly to them. I then didn't hear from them for 2 hours. Their website stated their service department was open until 6 PM, and I waited until 5 PM to follow up, requesting an email to send my insurance info over to them. I called at 5:30, and the phone tree disconnected me 3 times. I finally was able to speak to someone in Sales, who told me that the Service Department *actually* closes at 5:00 PM. It's been a week. My service tech left me stranded without a way to get to work tomorrow. I just want my car back. read more

Was looking into a 2 Series that Weatherford BMW had in stock. Went to the dealership, test drove the vehicle and got some #'s from Chris Ko and Glenn Scheffer. Wasn't able to pull the trigger that day, so went home and slept on it. Chris and Glenn wasn't pushy or anything. Told me to think about it and they'll be there to assist me when I'm ready. After careful research online of the 2 Series that night, went back the next day and went ahead to purchase the vehicle. Couldn't be happier. Chris and Glenn rocks. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

I went over a pot hole and my right front tire and wheel of my I4 got messed up. I worked with Rom who was so helpful during this entire process and what also helped is having tire and wheel protection. He contacted the warranty company and made sure that both the tire and wheel was going to get fixed. He's awesome!! Got my car back within a couple days with a clean new tire and shiny wheel! Go see Rom!! read more

After visiting Weatherford for 6+ years for repairs and recalls, I am so disappointed to share that they have broken my trust. I brought in my X3 due to a rear seatbelt malfunction. The same thing had happened 4 years ago (different side), and it was replaced for ~$350 including parts and labor. Sucks, but what can ya do. This time, I brought my car in to Angela--signed the papers, handed over my keys, took a Lyft home. Later that day, I was quoted $525 for repairs and a diagnosis that food particles were stuck in the seatbelt. I already knew the diagnosis (that's why I brought it in), but the parts and labor were so much more expensive this time that I said no thank, I'll just pick it up. Cut to an hour ago, where Angela apologizes for not being able to fix my seatbelt but proceeds to charge me for a $325 diagnostic fee. EXCUSE ME? So I need to pay to receive information I already knew... and my seatbelt is still broken? She said "you signed the papers." This is not how things worked last time, and she kept saying she doesn't know what I don't know. I didn't understand the massive gap between my last experience and this one. Angela tried to explain that parts and labor had both increased substantially, but also the mechanics were unable to clear the obstruction. They can't clear a crumb of an extra toasty cheez-it? LOL. Here's the best part. Once I got into my car, the seatbelt worked just fine. MAKE IT MAKE SENSE. Most likely they fixed it upon inspection, and still tried to charge me for a replacement. I cannot in good conscience return to this business. STAY AWAY. I feel betrayed and taken advantage of. A complete scam all around. read more

I would highly recommend that anyone requiring service for their BMW avoid this place like the plague. I won't go into all the gory details, but over a one month period my car stalled while driving and I had to get towed to Weatherford on 3 separate occasions. The first time they identified an item to be replaced (turbo lines) that caused the issue, but before they were done with that repair they called me on 2 additional occasions to inform me that additional parts also needed to be replaced. Then after the car was returned to me, I immediately got stuck on the road again the next time I took the car out, and they made up a lame excuse that it was due to my weak battery and how sensitive the drivetrain was to changes in voltage...blah blah blah. Then about a week after replacing the battery the 3rd episode occurred and I got stuck on the side of the road again. This time they claimed I needed to replace the fuel pump. All in all, I spent over $4k on "repairs" and I suspect they never really fixed the root of the problem. After the 2nd episode I already decided I was going to get rid of the car and never buy another BMW from Weatherford again. Which is a shame, because I've been a loyal BMW owner for decades and have purchased multiple vehicles from them over the years. Maybe the purchase of this dealership by SunWise a few years is the problem? Who knows...but they are rip off artists extraordinaire! read more

They're scammy upsetting is a red flag. The fact they destroyed my electrical system which had zero problems before I took it for am oil change. I brought it home, and it never started again. I had to pay yo have it towed back to have them tell me I had to pay $350 for them to diagnose it. Then raised it to $700 when I proved the service rep was wrong abd that there was no doubt it was their fault. See you in court ! FYI, east bay BMW only charges 240 and usually waves the fee if at fault or you get it fixed in their shop. Im out of 2k plus fron weatherford already, and counting. DONT GET YOUR BMW SERVICED AT THIS PLACE. NOT EVEN AN OIL CHANGE IS NOT SAFE. read more

This was my first (and definitely LAST) time coming to this location. I came because I live in downtown and it was much closer. I made an appointment for 10am on Monday morning and was told it would be 24-48 hours max for the diagnostics and that I would be updated along the way. 24 hours passed and i never received a call or text. I text the next day and it was hours before receiving a response. I was then told my car hadn't yet been looked at. I reached out on Wednesday and was informed that it was about to be tested then....48 hours after they've had my car. Hours later, I was notified that a piece needed to be ordered and installed, it would be ready for pickup on Thursday. Low and behold, once again, on Thursday I HAD TO REACH OUT to them for a status update, only to be told the piece was delayed and it would be there Friday. So morning Friday rolls around and I, once again, had to reach out to check the status. All of this to be told, that the issue was NOT fixed. It's not about the issue not being fixed. The issue is with the customer service. If you have promised a 1-2 day turn around, but it ends up being a 5 day turn around, why wouldn't you be apologetic and reach out to the customer? Especially if 3 additional days have been added and the issue has not been fixed. My car was there for 2 days just sitting. That's two days I could've driven to work vs. ubering. What is the point of having an appointment if it's going to take two days to even touch? Also, why would the customer have to keep reaching out. As a customer service representative, it only makes sense for the rep to reach out and keep the customer informed. Especially if the rep states "I will reach out to you around 1:30pm with an update" and an entire 24 hours passes by with no notification of anything. Every contact I have had with Moyses this week has been because I reached out and he responded. Will be going back to the Pleasanton location. They have better auto and customer service. Update: went to pick my car up and it was 1. Smoking 2. Check engine light came on 3. Battery was low. NONE of these things were happening PRIOR to me dropping my car. So they invited me to come back AGAIN for them to check what's wrong & offered me a complimentary detail. They also, ripped the strap on my seat cushion. This place is literally trash. I can say the manager was apologetic, but what can I do with an apology when my car is in worse shape than when I brought it in. I came in because my auxiliary port wasn't working & came out with a not functioning aux port, smoke rising, check engine & low battery.... read more

Weatherford BMW exceeded my expectations! I found the perfect pre-owned car online for my teen son and emailed to learn more about the car. Ali responded and went above and beyond--providing detailed info and sending a video of the car to me before my visit. When I arrived, Zareen welcomed me and introduced me to Kevin who was just awesome. He was knowledgeable, honest and kind. He truly made the process stress-free and even enjoyable. After purchase, a minor A/C issue came up, and Kevin immediately arranged service and kept me updated. Exceptional service from start to finish--Weatherford BMW has earned my trust, and I'm already eyeing an "empty nest dream car" at Weatherford. read more

I had a pre-booked oil change appointment at 9:00 AM, made three weeks in advance. I showed up on time, but after four hours, nothing had been done. When I asked for an update, I was told they were "backed up due to the holiday." That excuse doesn't fly when appointments are scheduled well in advance. Kashka Clay, the service advisor and his manager, didn't apologize or try to make the situation right. He simply offered to reschedule me after wasting half my day. No accountability, no courtesy, and no respect for my time and money. This was one of the worst customer service experiences I've had. Completely disorganized and dismissive. I will never return, and I highly recommend others avoid this place if you value your time and basic professionalism. I can see why there's a lot of one stars for their service on yelp. read more

Overall I had an excellent experience when recently purchasing a new i4. Glenn was very helpful and patient going above and beyond to accommodate some unique requests. No pressure was put in me other than the usual that one would expect at the end of the year/quarter/month when incentives will be ending, etc. Only turn off during to whole process was the final discussion with the business office before signing in the dotted line when you are being pushed to purchasing extended warranties. I know that for some people these types of plans have value or provide peace of mind, but I have never found that to be the case. When I declined I was made to feel like I was making a grave error that I would later come to regret. I understand that dealerships need to make more and these add-ons are a great source of revenue, but when you are selling BMWs I would hope that it could be done better. I am paying a premium for a premium product, so don't tell me it is gonna break. If I only cared about price I would have bought a Tesla. read more

This review is for the sales team side of the dealership. I saw a used 2019 Mazda Miata on the internet and decided to come check it out. Generally I hate going to car dealerships. But the people at Weatherford treated me very well. I just randomly showed up without an appointment and was greeted by the very nice and accommodating front counter staff. The reception counter then directed me to my sales advisor Dina. Who showed me the car in hand. I had already driven this car before so I didn't need a long test drive. There was a good route that we took for the car that included some freeway but of course highway 80 is always a mess so we took the frontage road. Prior to purchasing the car, the car was already pretty clean unlike another dealer in Tracy that let me test drive a car that was pretty filthy. Weatherford seemed pretty top notch. They do give their used cars an inspection, which I never trust anywhere so I had to check the car up myself. But everything was on the up and up. I'm the happy owner of this new/used car. They did have some really nice new BMWs on the lot. The dealership is very clean, modern, and organized. I kind of would like to come back for service but I didn't buy a BMW. I would assume too by Dina's great service and capabilities that any salesperson you see will treat you with respect and understand your needs. Also my vehicle is priced very competitively as I had been studying the market for about a year and a half now. read more

Weatherford BMW - Not a BMW but a really nice Mazda. - Auto Repair Near Me - Berkeley, California

Out of the 3 states Ive lived in, this is the WORST customer/service I've ever received at a BMW dealer, ever. I requested a simple diagnostic print out. After I didn't fall for any of their upselling tricks, they refused to work on my car. Here's what happened: - Initial diagnostic results were "your battery is dead"...duh. I requested they charge/jump it, turn it on and do an actual diagnostic. - Receptionist Angela, thinking this is my only car, attempts to put me under time pressure by saying she would have to ask if they can do that but I'd have to wait 4 days bc the person is out. You mean to tell me Weatherford BMW cant charge a battery? Alright. - Receptionist Angela told me I had to pay $900 for a new battery just to turn the car on. - I paid for a mobile service to come put a new battery in it. Angela tells me BMW dealers cant work on cars w/o an official BMW battery. - I went down to the dealer to talk to the service manager and magically service manager Jacob said they can in fact charge the battery and do the diagnostic without the $900 official BMW battery. - I leave. 15 mins later Jacob calls me and magically the car is on and they have done an initial diagnostic! Again magic! - Jacob says an additional, deeper diagnostic is needed...OKAY JACOB, JUST DO THE DIAGNOSTIC! Am I speaking a foreign language? Like...Im confused. - I tell them would like to get this completed before I go out of town bc I wont be readily avail. A week goes by. Apparently they sent an email w/the diagnostic results. Angela texts me saying that if I don't respond to the email to approve the work they would start charging me a daily storage fee. - The diagnostic results were as follows : I need new window wipers, and you guessed it - an additional diagnostic for an oil leak AND another misc diagnostic (no reason stated). Goodness gracious! What is the end game here? Just do the diagnostic! I approve the window wipers (just to make them feel like they sold me on something) and 2 diagnostics. - A week later Jacob calls me to say the mechanic doesn't feel comfortable working on the car. Im not asking him to work on it. Im asking for a diagnostic. They cant do that. - I request they fix my back window bc its down. The clip, a $20 piece, is broken. (which ironically was not on any of the "diagnostics"). He says well when we turned the car on it wouldn't roll up so I don't think it will roll up. Again, duh! ITS BROKEN. Thats why its down. Jacob said they cant fix it. AMAZINGLY HORRIBLE customer service. 0 out of 5 stars. Do not recommend. read more

I bought a used BMW from this dealership and the entire process was seamless. Nayan let me test drive the car to see if it would fit in my garage. The best part, however, was getting all the tips and tricks from Jivan Kemper. Jivan taught me the ins and outs of the car with absolute èlan. His patience was that of a practicing monk. No question was left unanswered, and he invited me back if any further inquiries arose. Because of Jivan, I consider myself a loyal Weathford customer. This was a first-class experience that made me feel appreciated as a customer. A rare thing these days. I hope BMW knows what a gift Jivan is to the company. I would return just to deal with his sunshine personality and knowledge of all the cars. So thank you, Weatherford. I'm loving my ride more with each passing day! Thank you Jivan and Team. You went above and beyond. The only criticism I have is that the final price on the website was several hundred dollars less than what the dealership charged, even though the website expressly stated it was the full and final price. read more

Weatherford BMW - The new (used) ride. Delivered without one speck of dust! A great car. A great transaction. - Auto Repair Near Me - Berkeley, California