Wish I'd read these reviews before getting our windows done two years ago. These were far more…read moreexpensive than the other options, but we justified it because we thought we were getting higher-quality, dual-pane glass. Not only was our service rushed (a two-day installation was completed in one to avoid a storm) but our heating bills have not changed as promised, and we still get an enormous amount of condensation on the inside of our windows whenever the temperature dips below freezing. I deeply regret going with this company.

I'd give zero if I could. I HATE this company!!!! They installed 17 windows November 13-15/2024 and…read morethey are all crap. None are square. My damn bedroom is 61 goddamn degrees. Our thermostat is set to 69. Not only condensation but ice in the tracks abcs getting these jerks out to service them is a nightmare!!! Class action lawsuit anyone??? Already reported to BBB. Next call is to the state atty general office. Feed up with this crap!!!

Yefri was wonderful! Great service! Satisfied with my experience with Pella. Would recommend.read more

DO NOT BUY PELLA WINDOWS! I bought 5 windows and I am very disappointed in the workmanship and…read morecustomer service. I was willing to pay extra because the salesman convinced me that Pella cared about their customers and would fix any issues I might have but that has not been true. The caulking on my windows looks terrible less than 2 years after install and I believe that the installer used the wrong caulking. I have reached out to the salesman about this and he agreed that the caulking looked bad, but then he stopped responding to me and then said this is not covered under warranty. The warranty clearly says that workmanship is covered but Pella is refusing to honor that and fix the issue they made. I will not be using Pella again.

I had a rep from Renewal by Anderson come to my home to give me a bid on 8 windows and one Patio…read moredoor. The rep was nice, looked at all the windows. Showed us what could be done. When he got to the pricing I had a flyer that showed 25% off. When he started the quote it was close to $80,000. When I gasped he said don't worry we have discounts. By the time he was done with his discounts it brought the price down to $48,000. I had 4 bids done in total and not one of the other bids came in above the $48,000 dollar amt . Anderson Windows are not worth twice as much as the other windows we were shown. And their wacky pricing is way too much. I somehow felt this was very dishonest.

I will never consider using Anderson Windows or Renewal by Anderson because they are major…read morespammers. I receive phone calls, postal mail and /or email from these people every week. They will not take no for an answer and they will not remove my name from their mailing and calling lists.

I needed to replace a triple pane sliding glass door with a full-width transom above. The process…read morewith Andersen was smooth but the sticker shock ($15,000!) was rough. The sales person amusingly told me I'd no longer need the thermal drapes because *their glass would not only block radiant heat loss in cold weather but also the harsh, south-facing sun in summer. I mean. It's not magic glass. I wisely rehung the drapes. :) They sent technicians out to accurately measure my door and about a month later - at the end of December when it was -20 degrees - the installers erected a sealed plastic tent in my kitchen, ripped out the old door and installed the new one in about two hours. A week later the stainer came out, mixed stain to match my woodwork, and finished the door. It's beautiful. I only ding one star because I had to make multiple calls to find out when the install was going to happen, then was surprised to hear, "Oh, it's tomorrow!" A little advance notice would have been nice.

Andersen Windows failed in both installation, customer service and communication. We began our…read moreproject in October with dates to install in November. When installation day came they installed a door with a crack and then failed to order a window. This meant I had a gaping hole in what would be my back door throughout winter. It was covered by plywood meaning I only had my front door for nearly 2 months the. Once the door was properly installed they failed to install a keyed-lock. Now I have access to 2 exits but could not enter through my back door since the only way to lock it was from the inside. The lock took another 3 months and this meant I went without a functioning back door for nearly 6 months. Then once installed they put in the wrong trim meaning another rescheduled date which also meant another day I had to either take off work or beg my boss to work from home. Andersen agreed to compensate me $1500 for the inconvenience which is laughable. I was told I would receive this within 2 weeks on April 23rd. Today, when I didn't receive it I contacted Andersen and they said they hadn't processed it until May 5th and it would be another 2-4 weeks to receive the check. I regret going with Andersen. They have been difficult from start to finish. For a nearly $60,000 contract, $1500 compensation does not reflect the inconvenience they have caused. Do NOT go with Andersen Windows.

Our custom built windows are fantastic! One glitch, a do hickey that keeps a window open broke, I…read morecalled for repair since we have lifetime warranty-lifetime warranty is only PARTS. No the labor to fix this issue. They gave us a one time fix as we were at a year of purchase. But advised next time there will be a labor charge. Be cautious of 'lifetime' warranties. Pricing was super reasonable for our Bow window, bay window & 2 basement windows. Also the pull the permits but expect the customer to handle the close out final inspection of the permit-which is kinda not cool.

We looked to The Window Store and crew to replace 5 old windows in our home. None of the windows…read morewere fancy or complicated, pretty basic size and layout on a three story house. We were able to lock in a great price (we compared other companies before we made our final decision so we knew we were getting a good deal), a great window, and overall we had a good experience working with the staff. Sales was sales but not pushy or rude, our guy listened to what we wanted and made it work out. I was bit nervous with the whole scheduling out the windows process since it seemed a bit relaxed compared to working with other contractors in the past but we had no issues when it came time for day of install. The installers were very friendly and made sure to get the project done right the first time around, taking extra time and care to make sure it was to our satisfaction before they left for the day. We love our new windows and it is nice to be able to finally fully open them again and let in the cool summer breezes we have been missing because of our old, defunct windows.

Dealing with Champion has been one of the worst experiences I've ever had with any company. I…read moreordered windows 2 years ago, and they made the wrong color, even though the HOA approved color was written on their order form. My HOA spent at least a year getting them replaced with the right color, only to have them replaced with full size (insanely cheap) screens when I ordered the half size. I was shocked at the quality difference from the original screen to the replacement window screen. Additionally, the replacement took 8 hours, when the original install was around 3. Lastly, I've been waiting months for my new screens and they came in the wrong color. This company is horribly unprofessional, and I have not heard one word back about when I'll get the correct screens in the correct color. Do not use Champion, they have such poor customer service that I'm appalled.

Broken window since last winter, covered under warranty...still after mult phone calls...still not…read morereplaced. I have had nothing but trouble with this company. STAY AWAY°

I had 2 large double windows installed and they are beautiful. I was very happy with the windows…read moreand installers. Then when we had a rain storm with strong winds the kitchen window leaked across the top of the frame requiring towls to soak up the water. The window were still under warranty but every time I called I could never get a live person and never received a call back.

Anderson Windows failed in both installation, customer service and communication. We began our…read moreproject in October with dates to install in November. When installation day came they installed a door with a crack and then failed to order a window. This meant I had a gaping hole in what would be my back door throughout winter. It was covered by plywood meaning I only had my front door for nearly 2 months the. Once the door was properly installed they failed to install a keyed-lock. Now I have access to 2 exits but could not enter through my back door since the only way to lock it was from the inside. The lock took another 3 months and this meant I went without a functioning back door for nearly 6 months. Then once installed they put in the wrong trim meaning another rescheduled date which also meant another day I had to either take off work or beg my boss to work from home. Anderson agreed to compensate me $1500 for the inconvenience which is laughable. I was told I would receive this within 2 weeks on April 23rd. Today, when I didn't receive it I contacted Anderson and they said they hadn't processed it until May 5th and it would be another 2-4 weeks to receive the check. I regret going with Anderson. They have been difficult from start to finish. For a nearly $60,000 contract, $1500 compensation does not reflect the inconvenience they have caused. Do NOT go with Anderson Windows.

Jason C from Pella responded to a service request to realign a Pella door in our sunroom. Jason…read morewas knowledgeable, courteous, effective, and trustworthy. He repaired the door and left the area clean. We highly recommend Jason C at Pella.

I stopped in the showroom a few weeks ago and someone was filling in. He could have just said that,…read moreinstead he tried to make a new front door sound incredibly overwhelming and I felt like he was trying to scare me away. We used pella at our old house and were happy so I asked to be connected to someone who could actually help me. Eventually that person got back to me. I sent a picture of doors I want and rather than go through the options and provide a quote, he said he would come to my house to look at the full project. I agreed, we set up a time and he didn't show. I followed up asking for a quote, and he responded with $6300 and no information on what material he quoted or any other information on product. I asked questions and he sent a product brochure. Does anyone at Pella know how to quote an actual product that can be purchased? Is there anyone willing and able to do that for a serious customer that has done all of my research? Ridiculous. I made an appointment with Andersen windows.

I got my roof replaced late May 2025. These folks were patient listened to me and went the extra…read moremile. Done in 7 hours. Professional and look at all details. Eric Hofer is outstanding. I recommend them everytime I can.

Years ago I hired Roofs R Us to replace my dad's roof and add gutter covers. They did an excellent…read morejob. But the company changed hands since then. So when we needed new roofing, siding, gutters, gutter covers, facia and soffits I obtained several quotes. Erik didn't hesitate to come out to Farmington and quote the project. We had some "slick" salespeople and we had a guy that wouldn't give me a quote (he really didn't like women was my opinion) and would only deal with the insurance company. Erik was professional, honest and not "slick." The price was fair. My test is always the "warm and fuzzies." After a few meetings with Erik, he had my business. Then came the problems. Every color combo for all of the above items had items out of stock, discontinued or something. Erik made a lot of phone calls and several vendor trips. I have no idea how many combos we went through - probably 15 or so. Finally we found a combo that could be put together. YEAH!!!! Erik was patient through all of the "I hate neutrals" moments and several trips of holding colors against the house in different light. Roof install went well and then we had to wait 2 weeks for the siding. The siding installation was completed and they came back and fixed a couple of small items and we were done before Thanksgiving. Erik was around almost daily and even picked up extra FOD on his own. They installed our new lights and Ring cams too. Erik was easily reachable and kept on top of the project and kept me up to date. Very impressed. They were within $7 of the original quote (I think permit fees changed). Very happy and thankful that I selected Erik and Roofs R Us.