Given a quote and then felt nickeled and dimed. Had to take their word for the extra costs…read more Courteous all the way, kept me informed, I'll say . Will definitely look for other avenues for tires in the future.

Spent $984 on a problem they eventually said they couldn't fix. The first diagnostic scan they ran…read moreshould've have found it was an internal issue. I should've just used that for a down payment on a new car.

After 2+ years of looking for just the right truck, we found it at Sunset Ford of Waterloo. Kudos…read moreto Mark Springer, Manager for hiring Julian Henson, a top notch Closer, that's right, Closer! Unlike other salesmen at the countless dealerships whom we met over the past two years, Julian hopped in the back seat like one of the family. During our test drive, Julian and Kent talked about the various trucks they both have had throughout their driving years, while at the same time, never missing a beat answering all of my important questions, such as "what's this knob do", "where's the USB port", "where do I control the temperature on my side", and many more. It was as though we were at a family reunion, and these two cousins who hadn't seen each other for years, were catching up on old times! I'm so grateful for Julian. Julian is a down to earth young man who honestly cared that what we were looking at, is what we really wanted. Julian went the extra mile to ensure we drove away without any regrets. Julian, being new to Waterloo, helped pass the time while we waited for Bill, by asking about the different golf courses, fishing holes, and local events. Together, we googled Ann Briar, Mystic Oaks, Acorns, Trapper Falls, as well as the local nightlife uptown. Yes Waterloo has come a long way since I moved here in 1969, and Julian Henson is a wonderful, welcome addition to our town. Bill Rolfus reviewed with Kent all options available (which ones would be good for us and which ones not so good); and within minutes...Kent was the proud owner of a 2013 Ford truck...FINALLY!!! If you are looking for someone to help you find the truck or car of your dreams, go see Julian Henson at Sunset Ford of Waterloo, and tell him Pam and Kent said "Hi"!

I have always found the customer service at this location to be very helpful and the prices to be…read morefair and well explained to me prior to any service. Lonnie at the service desk is always very helpful and accommodating. I would definitely recommend.

Very pleased with our experience. We contacted them after we had a coolant leak. I didn't know how…read moreto even get it there, they recommended a reliable towing service but also urged me to call insurance in case it was covered. We had an oil change recently as well along with some other work on a different car. The prices are always reasonable and a few months ago they went out of their way to help us find a unique part for our car. They can also provide a temporary loaner car and have been upfront every time we go to have any maintenance done. Highly recommend to anyone

Would like to recommend anyone out there looking for repairs or just getting an oil change to…read moreconsider coming here. We have been coming here for about 2 years and have had excellent service every time. They are efficient and have great customer service. Not only with my experience when needing repairs, but just waiting for my service to finish listening to customer interaction. We have been given upfront pricing and options to get repairs done. And listening to phone conversations while waiting, they are diligent at explaining why repairs need to get done and what repairs could be held off if $$ is an issue because the repair(s) that need to get done are high. I never heard or have experienced any high pressure sales. It's my opinion that they are looking out for the customer, their financial ability, and the service of the vehicle to give the owner the longevity of that vehicle.

This car shop, Jake Voss updates my car and takes good care of my Honda! I recommend this place!read more

From the owner: Offering high quality service and general maintenance of vehicles at affordable prices. We…read moreappreciate your business! We do automotive repair and general maintenance of cars and trucks. We specialize in the following services: -Alignments -A/C Work -Ball Joints -Batteries -Belts -Brakes -Diagnostics -Differentials -Engines -Fluid Flushes -Fluid Leaks -Exhaust -Hoses -Light Bulbs -Maintenance -Oil Changes -Struts/Shocks -Tire Rotations -Transmissions -Tune-Ups -U-Joints -Water Pumps -Wheel Bearings -Wipers -And More!

My rating is based on their small but invaluable service they provided me. The low tire pressure…read morelight had come on the previous day but I assumed it was because the temperature had dropped. Then driving into work I could hear my tire didn't sound right. I pulled in and they helped me immediately despite being busy other cars. They checked my air pressure in all tires and added air to the one with a slow leak. It was enough to hold the tire off until I got it properly taken care of ie nail removal and patch then new tires. They were so kind and considerate.

Mike was excellent to work with. The quality of work was outstanding, his price was more than fair,…read morehe communicated with me through the entire process and it was done exactly when he said it would be. I highly recommend them.

This business is amazing. They were generous enough to help with a camper van build when they did…read morenot have to. Top notch service.

I took my Outback here for brakes. I had taken my car to Shelby's several times, for oil change…read more(all good, no issues). After the brakes were installed and I drove off, I noticed they were squeaking when I pressed the brake. Never had they did that prior. It was annoying, and so I took my car back for them to look at again. They saw nothing wrong. So I put up with it. Until today, when I had my Outback at the dealership. The service guy called and said whoever did your break pads used a hammer to it (for whatever reason, he didn't know). He said I should call whomever replaced them to help compensate because he's never seen anything like it. End result, I have to replace the entire thing (300+). No wonder they squeaked! So mad and very unhappy with Shelby's. Dishonest if you ask me.

It is the best family shop that I know. It is not some fly by night jack and roof facility…read more The sho has been there generations?????? 7o plus years. I knew it as a gas station and repaor shop that would check oir, lights and wipers and all repairs that were humanly possable. With 5 ramps and staff that will do anything rational and work most any hours to keep on schedule. They do not jack up parts prices and only use reputable suppliers with quality parts.

My 2001 Corvette had a bad harmonic balancer. This is a very costly issue, but a very common one…read moreon C5 generation Vettes. I visited at least three repair shops in Missouri and one in Illinois. No one wanted to touch it because of the time and involved processes in just getting to the part that needed replacing. The Chris at Neighborhood Service assured me that they had done several of these repairs on other Vettes. They gave me a low initial estimate, and I gave them carte blanche to also replace anything else that they saw was necessary, since several other systems require removal in order to gain access. The repairs were completed in two days, and came in way under the amount I had had others tell me it would cost. Needless to say, I won't hesitate to entrust my Corvette to them again for any other repairs that exceed my capabilities. Thanks again, fellas!

I was referred to this place by a guy at O'Reilly's. Dan was very friendly over the phone. He was…read moreable to give me an estimate over the phone, which at that time was a few hundred dollars less than what was quoted from a local chain. When the work was done the final bill was almost a hundred less than quoted. I was very happy with the service. I'll definitely be back.

Everyone from the guys in the garage to the office are nice! I feel their prices are extremely…read morefair, and they have quick turn around times when they have the parts needed. I've never had a mechanic who I trusted more!

From the owner: You rely on your car to take you to work, school, and home, but without routine maintenance, you'll…read morebe left stranded. Avoid the unexpected with help from the knowledgeable team at Schlemmer Automotive. Clients from across Columbia, IL, will benefit from affordable oil changes, tire services, and engine repairs. With more than 10 years of experience, this family owned and operated company delivers reliable auto maintenance services, including muffler repairs, battery replacements, and transmission services. These skilled mechanics stock a wide range of low-cost tires, as well as high-performance products for oil changes. They also stay up to date with the latest innovations in the field to inspect and fix issues with your engine before they become costly situations. Committed to exceptional customer support and dependable auto maintenance, Schlemmer Automotive provides the services you need at prices you can afford. Whether it's time for an oil change or new tires, call them today at (618) 281-5900 to request your free estimate.

W. M. I live in Eureka Mo. I used to live in Columbia and I…read moredealt with the original Firestone owner years ago. A great place to have things repaired and great service. When Bernhard bought the shop I wasn't sure what to expect but was pleased to see the new owner maintained the excellence and personal attention I was used to. I have a 3/4 ton 4 wheel drive truck that is lifted with 37/13.5/22 tires on 22 x12 wheels. The wheels were new, never had tires on them. I bought 4 Firestone Destination MT tires. These guys had a new tire machine that mounted the new tires on my wheels and the machine never touched the rim. I was impressed, no scratches are blemishes to my new wheels. I got 70.000 miles out of those tires...impressive. Recently I needed new tires so I called and ended up with another great set of tires that were balanced great, no vibration at all. Bernhard did a complete inspection on my truck showing pictures and video of the parts that were bad or going bad. When I paid for the tires there was another page that listed everything that needed attention and a quote for each item. What a great service. I have always done my own repairs and this let me know everything that needed attention to my truck. The best way to get the most milage out of a set of tires is 1. Make sure ALL front end parts are good, 2. maintain the correct tire pressure. 3. A scheduled tire rotation, I do mine every 5000 miles. Bernhard was worth the drive from Eureka to Columbia, Great Service Great price, and an excellent staff. Good people!! Thank You

Excellent service and professional work. Thanks for putting the customer first. Would highly…read morerecommend.