We brought our Surron e-dirtbike there thinking they would not know how to fix it. a few days later…read morewe picked it up and they did an absolute amazing job on our bike! extremely happy with their service they are very nice and no other bike shop knows how to fix electric dirt bikes. they are a one of a kind! very recommended place to fix your bike

We had our bikes serviced and they did an amazing job!! Ready to get back out on the road ! Thank…read moreyou ! Will definitely be heading back to purchase a new bike soon!

I took my e-bike in and asked them to repl my brake cable barrels in order to adjust my brakes…read morebecause they were stripp out. instead of replacing the barrels like I asked them to, they adjusted my brakes and put a on the front. They $65 a month later the barrels lost grip and now I still have to get new barrels put on the brake lines. I'm done with Montgomery Cyclery and will take my business to Resor Bicycle in Newport on Monmouth Street and no longer worry about what I as and pay for!!!

They are very helpful and knowledgeable about bikes and I would fully recommend them, even for…read moreservice for a bike you didn't buy there

I stopped in here to see if they had replacement screws for a Schwinn. Although they didn't have…read moreexactly what I was looking for, they pulled out all their various bins of screws and spent time figuring out what would work. I was surprised at the amount of time/effort that was put into helping me (I had never set foot in the shop befre). In the end, I was charged $2 for the screws I needed - obviously finding what I needed was an act of customer service vs making money. I would have no hesitation bringing our bikes here in the future, as they obviously care about helping their customers!

Very good workers, knew what they were talking about. For sure my favorite bike place love my new…read morebmx bike! Highly reccomend!

This was my first time at Bishop's and I must say, I really enjoyed my experience. The couple…read moremembers of the staff that I interacted with were up for a friendly chat and genuinely seemed to care. I ordered a Cannondale CX 3 from cannondale.com and had it delivered to Bishop's for assembly. They had the bike assembled, with precision, days ahead of time. They even walked out of the shop to my car with me to make sure I was happy with how it was sitting on my bike rack. They have fully earned my business.

It pains me to say this, because I'm a long-time customer. But both the merchandise and the service…read morehave declined significantly over the years to the point that I will never be going back and recommend no one else do either. Back in March, I had a tube replaced that within a couple of weeks had blown. The good thing is, since this kept happening with them, it finally taught me how to replace my own tubes. The other good thing is that I could see how cheap the Bishop's tube was quality wise compared to the tube I bought for myself on Amazon. The other good thing is that on Amazon, I also found a great digital tire gauge/pump on Amazon to help take care of future issues. I immediately realized that one source of my tube blowouts was that the rather handsomely priced tire pump/gauge I had bought at Bishops years earlier was defective/inaccurate. So my bad for over-inflating. But their bad for selling crappy merchandise at inflated bike store prices. More recently, the crank on my bike broke (left pedal fell off as the hardware gave way). Not easy getting back five miles on one pedal, but did, and took it to Bishops for repair. They replaced the crank. Less than a month later, the left crank shaft falls off, again while I'm on the bike trail. This time at least I was able to screw it back in, since I had the necessary hex tool kit and the hardware wasn't completely broken. It was still making a grinding sound, which it had done before the failure. I took it back and told them I expected it to be repaired properly. The woman said the service manager would take a look. I still haven't heard back a few hours later. But after giving them until tomorrow morning, I'll go collect the bike one way or the other, take it Montgomery Cyclery, and deal with refund issues through other channels. Regardless, my days of doing business with Bishops are over forever. This saddens me, because it is a longstanding institution, oldest continuous operating bike shop in the U.S. But, hey, I'd stop doing business with the Wright Brothers if they kept continuously messing me over as well. Stay away.

The guys at Reser worked with me to create the perfect bicycle without training wheels for my…read morepetite 5 year old. They were super helpful picking out the right bike and making sure it felt "big girl" style by adding some some pink decals and a kick stand (that was no easy feat since it was a small bike!) They're friendly, pay attention to detail, and know their bikes!

Gabe and the team give great customer service. The vibe is the best. It's not just about the…read morepurchase of the bike or accessories, but the team is interested in my riding journey. Trailhead Coffee baristas - bonus!

The best bike store I have ever encountered. And this was a chance encounter-- was riding GOBA had…read morea frame malfunction. Left with a new bike at no charge that they negotiated with TREK. If I didn't live on the east coast, this would be my bike shop!

Doug is the most helpful bike shop owner I have ever met. He runs a great reputable business…read more Traditionally I am not a big fan of "bike shops" in general, but Bike Wise treats me like I belong. Doug, and his employees are extremely knowledgeable and always super helpful. Thanks Guys!

I've bought all my family bikes at this store. The reasons I keep going back are bikes are great…read moreand service is phenomenal! Micah, the store manager, leads a friendly, knowledgeable well trained staff. They not only help find the best fit bike for each customer but also help with its ongoing care, maintenance, accessories and everything else. They are not commission based. Their focus is solely on helping customers!

Love our new bikes and thrilled with the help and service we received at the Trek Bicycle shop in…read moreFort Wright. Every person that works there helped us in choosing the bikes (for my husband and myself), choosing accessories, training us on the gears, etc and making adjustments as needed to make sure we were completely satisfied. Plus we can take our bikes back with any questions or bike maintenance. If you need a bike, this is the place to go!

Took two bikes in for a tune up, I asked what it would cost…read more I was informed it would be a total of $190.00 for both bikes. When I went to pick them up the cost was a whopping 354.00. The old switch and bait. This is headed to small claims court.

I bought a trike from this store a year ago, and all seemed okay until May of this year (2022)…read more That's when they stopped answering their phone or responding to emails. If the owner, Joe, is having problems, he should use his wife or kid to put out an explanatory email. This lack of any business response has me questioning my past transactions. George T.

We did the Spring Grove Cemetery ride on Tuesday night. It turns out there were only the four of us…read morein our party that night so we got to see a few "extras". John, Brett, Jim, and Shawn were all very knowledgeable about Cincinnati, it's important founders and businessmen, and the cemetery itself. It is such a beautifully maintained place that any nature lover would appreciate. The Segway instructions were made clear, and they would never let you get on or off the Segway without one of them holding on the handlebar. We all felt very safe. Highly recommend this tour.

He needs to either hire people to do repairs or offer discounts when the estimate takes much longer…read morefor a SIMPLE TIRE CHANGE for an electric scooter.........absolutely unprofessional.