Took a 4 wheeler there before Thanksgiving and they said it would be a week to complete the…read moreservice. It's now 9:01am on December 24th, Christmas Eve and it's still not finished.

If there were a way to give a negative or zero stars, that's how I would rate them.!…read more DO NOT GO HERE TO GET YOUR MC FIXED!!! I scheduled an appointment for my Boulevard M50 for tires, oil change, and battery recharged. Made the appointment (8/26) on 8/17 and brought it in later that day. They said that they would try to push it up as much as possible after I told them that it was MY ONLY MEANS OF TRANSPORTATION. They said that I didn't have to pay for the tire la until the MC was done....fast to the 26th: still not done. Called and said it would be done on the 27th. Came in at 3:30 Saturday (today; 8/27). Haven't even worked on it yet!!! Said there was a miscommunication with the tires, thinking I already bought them! IT BETTER BE READY BY 11A Tuesday and I BETTER GET A CHUNK OF THE PRICE REDUCED!!! Absolutely never going to this place for service again and telling any of my friends/coworkers to avoid this place! I'm not sure about the sales end, but their service department is seriously lacking!! Just to be clear: this was the Harrison Ave location. NOT the Fairfield location, which is better and where we've repaired/serviced the bikes in the past...the only reason why I went to Harrison is because in now live in Delhi and it's closer...never making this mistake again!!!

This store has a lot of bikes to offer. The staff was…read morefriendly and they know what they are talking about. I like the fact that they also host events like pictures with the grinch for families to come out and do something nice and free for their kids. There are bikes out front so if you bring any kids with you and they get bored you can sit them on those bikes and take a fees picture or shoot get on one yourself and have someone take a picture of you.

The service department lied straight to our face more than one time and then let our engine blow to…read morescam the warranty company. Needless to say the blank check from the warranty company was not what they thought. What should have cost us a $100 deductible and a repair to our 2013 110th anniversary CVO Ultra limited, ended up costing us $12,000 and a new engine. Once I validated everything they told us and asked them about it the GM told us to get our bike out and not to come back. They were only interested in selling us a new bike. Worst business ever!!! We have been protesting every day since this happen and we find people every single day with horror stories about this dealership!

With regard to your email and postings,!) I never knew you were involved. 2) I never had an…read moreagreement with you to sell the Motorcycle WTF... I never spoke with you about selling the motorcycle,ever produce something...!!!! In fact I never saw you again after you delivered the motorcycle this winter and it did not work as promised Clutch/compression problem. etc. (now taken care of) Or after you took the $5500 cash which was paid to you in full with the promise you would come back to fix correctly???? What happened to you never returned after numerous calls and promises.?? As I recall after you collected the full amount $$$ (my mistake for, A, paying you in cash ,and B paying you in full,trusting you to return..So, you were not authorized by the owner ,(ME) to solicit my Harley for sale.I had no knowledge of your involvement ,and would have not allowed you to represent the sale.Hell I just wanted you to honor your agreement to fix it. Dennis Speigel

From the owner: Harley davidson repair and service, parts ,sales Metric, and customsread more

Quick to respond, knowledgable and centrally located! These guys were extremely thorough,…read moreprofessional and quick to repair. Their shop is in OTR on Main St, and they even offer pick up services. Highly recommend!