this was the worst company I have ever worked with. There were problems every step of the way, and the staff were unprofessional, rude, and incompetent. One problem after another. Scammers. read more

Abhorrent Communication, Incompetence, Accountability, Time Management UPDATE: July 5th Finally connected with Compliance Dept. Pending collaboration with new Sr. Mgr. As an online instructor for 8 years, with over 10,000 hours, I empathize with technical and administrative obstacles; When an established pattern emerges, professionalism and competency is logically questioned. Technical Issue Excuses - Feedback is not in a consistent timely manner - voicemails/emails unanswered for days - Wi-Fi down in entire company so no " landline" phone call and all employees not able to use their own cellular service. If at any point contact is finally acknowledged and acted upon, the same excuses apply, and or another cancellation of an establish meeting weeks in advance. My Feedback Clarity Solutions After having a meeting over this issue, I crafted my own template, a shared editable Google Doc, that broke down the following. This is emailed weekly on my behalf. - likes and dislikes for each weekly website revision - date of most recent revision with the link embedded Supply My Own Teaching Zoom and Google Meets Links After missing another meeting, yesterday July 3, I requested a zoom link in advance that same date to avoid these consistent issues. - No meeting link supplied for next meeting July 5th - I supplied my own teaching Zoom and Google Meet link on July 3 Moving Forward I've decided to end my business relationship with Web Iconix and request some form of a refund once offices reopen July 5th. I will update this review to illuminate their process. Refund Process The manager evaded and shunned my dissatisfaction with his professionalism, project status, and my request to resolve the matter with other staff in the following manner. Instead of acknowledging my experience with Web Iconix, he attempted to "bait" me into arguments with his dismissive and polarizing language. -Texts: paragraphs of messages venting with dismissive language - Texts/Email: Promise to arrange other contacts outside of him ( No action) - Texts pushing for the continuation of project ( Despite stating no) ** No action on said promise.** ** No calls or emails returned from Texas or California Office** read more

Website Iconix - Intentional Polarizing and Dismissive Language: " from your end.." " exaggeration" - Web Design Near Me - Sugar Land, Texas

Just as many others in these reviews, I too was mislead by the false claims of this company. However, I think my financial hit shows that I should have done more research before being taken complete advantage of. In all, I have paid over $2,500 for their alleged services. I was happy with the website at first, but then continued to get emails about other services I needed to have so that "Google" wouldn't shut my website down. They claimed that my website wasn't ADA compliant, which I responded with "Well, you designed it, right?" They claim that ADA compliant is not part of website design. (Found out that was a lie from other website designers). Then, one day I notice the website was turned off. They claim Google took it down. Needless to say, it has not been the greatest experience, especially with the financial impact and unfulfilled promises. I reported them to the BBB and then about a week or two later, they turn the website back on. All of a sudden, it's a miracle!!! They have made the website ADA compliant without me paying more money, imagine that! They have NOT answered the BBB complaint and I don't expect they will. I have saved EVERY SINGLE EMAIL I've had with Jonathan Freeman, which I see he has caused issues with another reviewer here on Yelp. It's sad that there is no resolution to these matters without spending thousands of dollars for an attorney. In this case, you have a company only interested in taking peoples money and caring less about customer satisfaction. Hard lesson learned, please do better research than I did. read more

DO NOT USE THIS COMPANY They did a logo many years back and that was great. They talked me into website and email service and this is where the problems started. Constantly having problems with website and emails. Then they keep coming to me for money for this and money for that. When you have started doing business it was hard to say no, just hoping the relationship would improve. The office in Los Angeles does not communicate with Katy, Tx office. Constantly having to go back and show that I had paid for services they were trying to charge for. It was a stressful relationship to say the least. The other bad part was they had my domain for my .net and .com. So had to end my relationship with adding an LLC to my new domain and just have to give it up. Then have some yahoo named David Otis trying to again squeeze me for money that already paid when AGAIN I had to contact regarding my email not working. He tells me that there was a break up of partners and he is trying to straighten everything out. Gets my email back up then says to pay him $200 because he paid it out of his pocket. I refused that, he sent nasty text to me then turned my email off. I had paid for this service. My domain had expired and contacted them showing the 4 year renewal and no answer. It has not been a good experience and from the other reviews ,it looks like many others have had the same . read more

UPDATE: 7/26/24 DISRESPECTED DEATH OF 3 YEAR OLD SON " Yea, that sucks but anyways..." Johnathan Freeman I was late to make memorial plans for my son. Johnathan became enraged when I excused myself from the conversation and requested to work with another PM due to his verbal abuse and unprofessionalism the last 2 months as outlined below. New PM Eric Johnson stated his actions are of no relevance to the incompletion of my website nor warrants a refund in any capacity. My site is non operational and 2 months behind schedule. They refuse to return any correspondence and back Johnathan as a representative of their business ethics and practices. Abhorrent Communication, Incompetence, Accountability, Time Management As an online instructor for 8 years, with over 10,000 hours, I empathize with technical and administrative obstacles; When an established pattern emerges, professionalism and competency is logically questioned. Technical Issue Excuses - Feedback is not in a consistent timely manner - voicemails/emails unanswered for days - WiFi down in entire company so no " landline" phone call and all employees not able to use their own cellular service. UPDATE: July 5th Finally conncected with Compliance Dept. Logged grievance, and pending vetting another Sr. Manager that is not Jonathan Freeman. Abhorrent Communication, Incompetence, Accountability, Time Management As an online instructor for 8 years, with over 10,000 hours, I empathize with technical and administrative obstacles; When an established pattern emerges, professionalism and competency is logically questioned. Technical Issue Excuses UPDATE: Compliance Officer & PM Eric Johnson confirmed Johnathan Freeman's excuses were not accurate about company WiFi malfunctions. - Feedback is not in a consistent timely manner - voicemails/emails unanswered for days - WiFi down in entire company so no " landline" phone call and all employees not able to use their own cellular service. If at any point contact is finally acknowledged and acted upon, the same excuses apply, and or another cancellation of an establish meeting weeks in advance. My Feedback Clarity Solutions After having a meeting over this issue, I crafted my own template, a shared editable Google Doc,that broke down the following. This is emailed weekly on my behalf. - likes and dislikes for each weekly website revision - date of most recent revision with the link embedded Supply My Own Teaching Zoom and Google Meets Links After missing another meeting, yesterday July 3, I requested a zoom link in advance that same date to avoid these consistent issues. - No meeting link supplied for next meeting July 5th - I supplied my own teaching Zoom and Google Meet link on July 3 Moving Forward I've decided to end my business relationship with Web Iconix and request some form of a refund once offices reopen July 5th. I will update this review to illuminate their process. Refund Process The manager refused to acknowledge disatisfication with project. Outside of contact info listed on website, he refused any other point of contact to speak with additional staff. No calls have been returned from either Los Angeles or Texas offices. read more

DO NOT USE. These people are crooks. They will sell you a lie and take your money. I have been working with them for almost 5 months. Then one day no more communication. Someone finally got in touch with me, giving me a sob story. I didn't want to hear it. My website is not complete and the communication is horrible. I requested a refund. I was told that they would not return my money. Jason admitted many times that the ball was dropped on my Website by this company. But still would not refund my money. I will also report them to BBB. I'm also going to make a video to post about this company. SCAM SCAM SCAMMERS. Report them to the BBB if they have scammed you. The info is below. Website Iconix address: 15500 Voss Rd, Sugar Land, TX 77498 phone number: (213) 474-7211 read more

Wow it's all I can say in the most negative way. It started out decent because they take their job very serious and they want to get things done. However, if you deviate from their timeline and you can't follow up or deliver around their timeline, you get harassing emails from their compliance department. This actually happened to me. And when I called them out on the harassment, they rudely denied it and told me I was rude. What happened to good old customer service? When all they have to say is "I'm sorry and we will look into this". Instead I have multiple people sending me nasty emails and defending their position that I was not being harassed. Well, if I feel harassed by their words then I am harassed. Then when I ask for refund, because I no longer want to work with them due to their lack of customer service, since I paid for the site and they should work around my schedule. They literally attack me with emails and more emails trying to prove why they shouldn't refund all $150.00. When I told them Do not call me on my cellphone, They still did. When I told them to stop emailing me because I opt out of communication since they were causing me tremendous distress, the people i told "Do Not Contact Me", continues to email me!. This group is obviously violating my state and federal Do Not Call rights. They are obviously not from the U.S. and do not care about my rights. Do not do business with them. There are plenty of other web design companies that actually care about customer service that can do the same thing. read more

I hired Iconix to add to my website PayPal, USPS, and UPS to my already built website. And for hosting they didn't add PayPal, USPS, and UPS. My website is incomplete. I paid $225 for the service $100 for payment integration and $125 for hosting. Buyers run they are scammers. Finally I had to add a star for this complaint, otherwise I wouldn't be able to write this review. read more