I'm just another old lady getting along, trying to stay healthy. On the advice of my primary…read moreprovider, I made an appt for a check-up with a dentist. I'm happy I followed through and contacted New England Dental. Great care, and was able to schedule an appt quickly. The rates for the check-up and the follow-up cleaning I'll have next week are very reasonable. Thank you, New England Dental.

The dentists are highly qualified…read more The problem is the staff-from my first visit to when I received my deep cleaning--it took 2 and one half months; yes, 10 weeks before I received service. The first dentist said I would be contacted quickly for my deep cleaning.. I waited and waited no call. I started calling and was told I would get a call-NO CALL!!!! Then, I emailed -only email was the one they got from the insurance company. So, I called the insurance company--they did not put in a claim to the insurance company till 8 weeks after my first visit-TWO MONTHS. Then, I was told I was approved and no one called me, Then, I was super mad and called. Manager called me and said she told the insurance person at their office to call me-no one did. So, I get an appointment and was told 1 o'clock. I go to office and was informed I was late-appointment was 12-I said I was told 1. Woman at desk got rude; I got ruder. Then, another person came with an attitude-gave it back and yelled-2 1/2 months. Then, manager comes out with her phony calm attitude- I said I had every right to be angry- 2 1/2 months and both women prior to her were rude. So, dentist comes out and admits the office is not properly organized, they are just employees, etc. If you are an employee, that does not give you the right to do a job incompetently. and he says we serve 5000 a year-so, sorry what happened to you. Will I go again-NO-would I recommend--No. This office needs to have better follow-up procedures, to return calls as well as emails, and staff should learn not to be rude to clients and make a situation worse, In the future, when I need dental work, I will call the insurance company and ask for a list of dental offices.

As someone who struggles with occasional anxiety when going to the dentist, I can not speak more…read morehighly of how wonderful (and calming) of an experience I had at this office. All of the staff are courteous and kind, but I want to give a special acknowledgment to Dr. Park. She really calmed my nerves, and had such pleasant chair side rapport, that I was able to relax during my dental work. She was great about checking how I was doing, as well as explaining all the steps as she was performing them, relieving any anxious worries I had. I truly appreciate her professionalism and the comfort provided during my visit. I don't plan to see any other dentist in the future! (Fingers crossed I will not need any more dental work)

What can one really say about the dentist. I can't think of a single person I know that has ever…read morebeen excited about going. It's usually the most dreaded experiences one can have aside from maybe a colonoscopy. So why the five start review? Well I have been going to this dentist now for about 5 years. Every single person I have encountered at this establishment is not only kind and courteous but they go above and beyond to make sure you have a great experience. They always try and make me feel comfortable and like I actually matter. It has almost become like going to see an old friend. Of course my friends don't stick their hands in my mouth and cause mild unpleasant pain. But close enough. If your looking for a new family dentist and live in the area give them a shot. I actually don't live anywhere close but drive about an hour because I not only trust them but don't absolutely hate going. I mean I'd rather not go to the dentist but hey if your going to go anyway better to find one where the people treat you the right way.

I have been going to Pat Pepek since I was a kid... now almost 25 years! I will ONLY go to him for…read moreany dental needs. Since college, I've moved around quite a bit and I still make sure to book an appointment anytime I come in the area to visit. Be sure to book well ahead as spots often fill up. I had a bad experience in Miami where another dentist told me I had 5 cavities (I've never had one as an adult), and wanted a second opinion before they started drilling. Pat examined my teeth and confirmed I didn't have a single one... and I haven't for years since then! Dental cleanings have always been gentle, appointments easy to book, and most importantly, I actually look forward to my appointments each year. Highly recommend!

Can't speak highly enough about the staff and support that comes from this office. They have bent…read moreover backward to accommodate my needs and schedule. For two years I have gotten the run around from companies such as Baystate Dental, who have no qualms about showing how little you matter to them. Not the case in this office. Nice atmosphere and really friendly people work here. You feel cared about......

First off trying to find a dentist because of covid was a pain so I was delighted that they were…read moretaking on new clients and called to try to get me in sooner when cancellations happened. Linda did my cleaning she is amazing, was very personable, and made me feel so comfortable. She did an amazing job and made me so proud of my smile. The dentist was awesome as well he made sure I had all the referrals I needed, the rundown for my treatment plan and was very welcoming . Glad I am a new patient!

Chaotic and Unprofessional!…read more DON'T GO HERE. The place is owned, along with Arch Dental in Northampton, by a certain Dr. Khan. I needed two extractions and two implants. He told me the cost would be $6,600. Before he did the extractions, I told Khan that because I worked for many years in war zones, both pain and the sight of bleeding are PTSD triggers for me. After the extractions, he told me I was done for the day and I could get up. I went to use the bathroom, looked in the mirror and saw my face utterly smeared in blood. He hadn't even bothered to wipe it off. I said to Khan, "Remember I told you..." and he just grunted and walked away. The entire place is chaotic, people running in and out of various rooms, talking very fast. After receiving the anaesthetic I was left to sit for a while, and in walked the assistant who blurted out, "OH! I forgot you were in here." By the time Khan arrived the anaesthetic was wearing off and I had to have another injection. Khan is obviously trying to become a millionaire by age 40 but he takes no time with his own personal care - his ears were full of white soap residue that he forgot to rinse out, his hair was full of dandruff. The treatment chairs have holes in them. The drawers have the front piece off. More than once during my procedures, they stopped and ran around the place looking for an instrument or a material that they had forgotten to provide in advance. The bone grafts he did, did not "take". He inserted the screws and it was incredibly painful. I was howling in pain. At that point most dentists would say, "I'm sorry it hurts," right? Not Khan - he said, "It's not supposed to hurt!" as if I were faking my pain! He ripped out one implant screw covered in gore, showed it to me, and said, "You are the ONLY ONE who has this problem! It's because you smoke cannabis!" (I have a prescription and do smoke moderately.) I asked some of my friends and co-workers, and actually implant rejection is not all that uncommon.| He then said he would do bridges instead, and shunted me off to a newly hired female dentist who seemed like she was high on something. She at one point prepared to drill on the left side of my mouth, completely forgetting that she hadn't bothered to administer the anaesthetic yet! She insisted she had and pointed to a previously used needle on the tray. It took some convincing to make that lady understand that she had used that needle on the other side of my mouth. EDIT - I forgot to mention that when I was taken into the X-ray cubicle, the informational screen had the images and patient record OF ANOTHER PATIENT. I stood there reading it in front of the technician and she didn't even notice, until I said, "I should not know that Mrs. So-and-So has two implants in the front of her mouth!" The billing department is likewise incompetent and couldn't even give me a balance owed. When my procedures were finally finished, I told them very frankly that I was displeased with my care and wouldn't be coming back. The hygenist answered me snottily, "Well you are certainly free to go somewhere else!" I sure will. And you should to.

I have had the great pleasure of visiting Church Street Dental for many years. I am currenting…read moreseeing Dr. Abbas Kahn and he is a very knowledgeable, professional and skilled Dentist. He gives a thorough and polite explanation for all services provided. The Staff is extremely nice and very accommodating. They are very friendly and are customer-service oriented the minute you walk through the door. The office provides prompt follow-up when needed. I would highly recommend that anyone looking for a new and very good Dentist, should contact Dr. Kahn's office. 413.592.2342. Susan Melchin W. Springfield 01089

My family has been going to Westside Dental for over 15 years. It is always a great experience…read more Dr. Kairlis and Kim are both absolutely amazing with my kids and couldn't see myself going anywhere else!

I felt compelled to post because I do not want Dr. Robinson's practice to be represented poorly, as…read morethat's just ridiculous. I've been going to Dr. Robinson for over 15 years. She first started working with me when I was around 14 years old, and had to deal with maryland bridges due to two of my front teeth missing from a congenital defect. Not only is she extremely thoughtful towards the cosmetic side, she is extremely precise and excellent at what she does. She is also just a very sweet, lovely person. I always found the staff very sweet, aside from one hygienist who lectured me about electric toothbrushes and their importance. (I knew the importance, and I am extremely hygienic, so I felt that she was trying to tell me I wasn't cutting it, which is just weird.) Anyhow, Dr. Robinson got rid of her. I also live in NYC andI like her enough to not get a dentist out my way, and visit her when I go home to WMA. Seriously, the best of the best. Highly recommended!!

Just had my first exam and cleaning at Linda Robinson Dental - the experience was great! Staff was…read morekind, professional, and personable. I am looking forward to my next cleaning in six months. I would highly recommend supporting this local business. Linda and her husband Mike are huge supporters of our local animal shelters - it is nice to support a business that helps make our community a better place!