This is my 2nd root canal with Dr Shapiro and I wouldn't go anywhere else. The staff is lovely and…read morehelpful. They get you right in quickly. No long wait in the waiting room, which I like. Dr Shapiro is sooo nice. He has a gentle touch with the novocaine and makes sure you are comfortable every step of the way. I didn't feel a thing. Love it!

Never got seen because I was told I was rude on the phone when I expressed exasperation about my…read moreinsurance issues. Somehow this meant I was offensive, yelled and cursed, which is totally false. The receptionist proceeded to write a note that was totally misleading and hyperbolic, and got me banned from the entire Western Mass Endo clinics from this infinitesimal interaction. Totally insane. I understand a zero tolerance for abuse, but this was so far from that it borders on crazy that a receptionist can write a false report and get you banned from seeing a dentist.

Honestly? I didn't think I would be able to find a dentist who actually cares about my health more…read morethan his back end profits. Especially on MassHealth, but Dr. Malhorta definitely continues to raise my expectations and standards, he 100% passes the sniff test. He's not like most of the doctors you see trying to gouge you for insurance premiums and rally for big Pharma. Absolutely not, I can genuinely say I felt like I was going to see my cousin or uncle, someone who won't just sell me on some bs. He made sure I was more than just informed. He's one of the very few Dr.'s I can say I feel like I have informed concern with. I won't lie. I've had dentists in the past see that I have an insurance plan that will pay for anything they recommend, and they take a vantage of it. But not this man, Dr. M, I can say genuinely, cares about people. Shout out to Riverdale Dental for finding quality dentists! I've been going here for years and my children love the extra attention they get with the tv screens for comfort and the truly pleasant aura from the staff. Which I should also mention. Thank you Riverdale Dental for not just hiring a bunch of NPC's. These people have true, genuine personalities, not that 'I just get paid to be here' type of attitudes that you see damn near everywhere. 10 out of 10 would recommend. Don't take my word for it, look at the chamber of commerce reviews. over 300 people agree with me, just sayin.

I had an appointment, but they canceled it because they said I didn't reply to a text confirmation…read morewhich I never signed up for.

Horrendously inefficient and manipulative. Called over a month ago, gave my insurance which they…read moresaid they took. While I was driving there ( and I am an hour away) they called to say that I would have to pay and that they would NOT take my insurance. They said that they don't check it until the morning of the appointment ! I was going there because they took my insurance. It's a con job.

I am curious how you think it is reasonable to bill someone for services that you did not provide…read morethem. Facts: You sent me to collections for a bill that is not mine, and is not my responsibility. I disputed said bill with the collections agency. Given that you couldn't provide evidence to them that is was my bill (it'd be a darned tough call, since it isn't my bill), they appear to have returned the account to you and not pursue collections... ... AND THEN you have the unmitigated gall to bill me directly again and add a collections fee? All for a bill that is not mine? Absolutely rubbish treatment of patients. Potentially illegal billing practices that at least border on attempted fraud. I sure wouldn't recommend anyone seeing YOUR dentists any time soon.

I experienced a badly infected molar in week 4 of the MA lockdown which was diagnosed as a required…read moreroot canal treatment. After searching long and far I found Western Mass Endodontists in Longmeadow, a bit far to drive for me, but the drive was well worth it. Western Mass Endo was accomodating with the payment modalities and they gave me a treatment slot on the very same day I called. The treatment itself too an estimated 40 minutes - an absolute breeze. I had dental cleanings that were a lot more uncomfortable. Dr. Odierno and his team (Heather and Kylie) are on top of their game, and they also seem to be genuinely nice people. The treatment was a full success and this was the best dental office experience I ever had. A++++

Diagnosed by dentist as needing a root canal and trusting his recommendation I Went to Western Mass…read moreEndodontics and I am sorry I did. The office staff as well as Dr. Shapiro were extremely cold and rude, and once I mentioned payment plan they mentioned extraction and showed me the door. I wouldn't give them my money even if I had it. Considering the financial difficulties so many are facing they should be ashamed at how they treat those in tough situations. Do not reccomend.

Chaotic and Unprofessional!…read more DON'T GO HERE. The place is owned, along with Arch Dental in Northampton, by a certain Dr. Khan. I needed two extractions and two implants. He told me the cost would be $6,600. Before he did the extractions, I told Khan that because I worked for many years in war zones, both pain and the sight of bleeding are PTSD triggers for me. After the extractions, he told me I was done for the day and I could get up. I went to use the bathroom, looked in the mirror and saw my face utterly smeared in blood. He hadn't even bothered to wipe it off. I said to Khan, "Remember I told you..." and he just grunted and walked away. The entire place is chaotic, people running in and out of various rooms, talking very fast. After receiving the anaesthetic I was left to sit for a while, and in walked the assistant who blurted out, "OH! I forgot you were in here." By the time Khan arrived the anaesthetic was wearing off and I had to have another injection. Khan is obviously trying to become a millionaire by age 40 but he takes no time with his own personal care - his ears were full of white soap residue that he forgot to rinse out, his hair was full of dandruff. The treatment chairs have holes in them. The drawers have the front piece off. More than once during my procedures, they stopped and ran around the place looking for an instrument or a material that they had forgotten to provide in advance. The bone grafts he did, did not "take". He inserted the screws and it was incredibly painful. I was howling in pain. At that point most dentists would say, "I'm sorry it hurts," right? Not Khan - he said, "It's not supposed to hurt!" as if I were faking my pain! He ripped out one implant screw covered in gore, showed it to me, and said, "You are the ONLY ONE who has this problem! It's because you smoke cannabis!" (I have a prescription and do smoke moderately.) I asked some of my friends and co-workers, and actually implant rejection is not all that uncommon.| He then said he would do bridges instead, and shunted me off to a newly hired female dentist who seemed like she was high on something. She at one point prepared to drill on the left side of my mouth, completely forgetting that she hadn't bothered to administer the anaesthetic yet! She insisted she had and pointed to a previously used needle on the tray. It took some convincing to make that lady understand that she had used that needle on the other side of my mouth. EDIT - I forgot to mention that when I was taken into the X-ray cubicle, the informational screen had the images and patient record OF ANOTHER PATIENT. I stood there reading it in front of the technician and she didn't even notice, until I said, "I should not know that Mrs. So-and-So has two implants in the front of her mouth!" The billing department is likewise incompetent and couldn't even give me a balance owed. When my procedures were finally finished, I told them very frankly that I was displeased with my care and wouldn't be coming back. The hygenist answered me snottily, "Well you are certainly free to go somewhere else!" I sure will. And you should to.

I have had the great pleasure of visiting Church Street Dental for many years. I am currenting…read moreseeing Dr. Abbas Kahn and he is a very knowledgeable, professional and skilled Dentist. He gives a thorough and polite explanation for all services provided. The Staff is extremely nice and very accommodating. They are very friendly and are customer-service oriented the minute you walk through the door. The office provides prompt follow-up when needed. I would highly recommend that anyone looking for a new and very good Dentist, should contact Dr. Kahn's office. 413.592.2342. Susan Melchin W. Springfield 01089

You know you are in good hands as soon as you walk through the door of Pioneer Valley Dental Arts…read more The atmosphere is warm and welcoming. The staff is human and approachable. The clinical care is the outstanding! Dr. Ziemba is technically skilled, of course, but is also kind and compassionate. I have OLD, warn teeth, but his "dental arts" approach to repairirng them keeps them looking great! I highly recommend this dental practice!

Carole: I find it a chore to write a review; however, in the…read morecase of Dr. Lucido and his staff I find it necessary. My family dentist of more than thirty years retired and Dr. Lucido was highly recommended to me. Understandably, I was quite apprehensive during my first appointment at Pioneer Valley Dental Arts. Yet...I must admit I was pleasantly surprised. The office was clean, comfortable and cheerful and the staff was polite, helpful and friendly. More importantly, Dr. Lucido was unbelievably knowledgeable and professional. He gave me a comprehensive examination and addressed any of my fears and concerns. Dr. Lucido is clearly a skilled and compassionate dentist. My heartfelt gratitude goes to Dr. Lucido and staff for their excellence in patient care! I am looking forward to my next visit.

I moved here from out of state and it killed me to leave my dentist of 30 + years. That said, I…read morestarted a search for a new dentist. After going to two different dentists recommended by friends I was still in search of a dental office that provided service even close to my old dentist. That's when I came across Flagship Dental, once again a recommendation. Everyone here is great, from the office staff to the hygienists and finally the Dentists. They are all pleasant and very professional. Even their billing department is pleasant to deal with, I'm hooked. Hopefully I will never have to took for another dentist.

Great hygienists and staff and Dr Foerster is wonderful too. Gentle touch - provide sunglasses etc…read morefor the bright light and make you comfortable