Needed to connect with a new dental practice. First appointment was for a cleaning and evaluation…read more Friendly and considerate staff and I thought the prices were very reasonable for out of pocket payment.

I haven't had 3 women fuss over me this much since I was a baby! It cost me $100.00 w/ insurance to…read moredo what Baystate Dental wanted $2,500.00 for, complete with a loan, payment plan etc. (Baystate Dental had no interest in fixing the two fillings that fell out, which was why I went there in the first place!) They (Serenity) were nice, explained everything in detail, and made me feel like I had 3 sisters taking care of me!

Dr. Hausman and staff are the best! They are professional, knowledgeable…read moreand caring. I feel like I'm having a visit with a friend! I am extremely happy with my dental care!

Always a positive experience! Dr H is a great dentist! I had to have my front tooth pulled and he…read morewas able to match so perfectly you could never tell! Chantal is a great hygienist always so pleasant and does a great job cleaning. Highly recommend this office very ethical and trustworthy and the entire staff is so pleasant a great team!!

Heather really went above and beyond to help me, and the dentists here are top notch! Love ADG!read more

Great independent dentist. Dr Humphrey and the dental hygienist are always great. The doctor saved…read moremy tooth that another Dentist only gave me the option of pulling. I would highly recommend this practice to others.

I visited the clinic for the first time in July. I was attended to by the dental assistant Neicha…read morewho was lovely and attentive. However, Doctor K who later came to check on my teeth was very obviously uninterested in her patient, and condescending. She said since I haven't had cleaning in a dental clinic in more than a year (I did not have dental insurance but took very good care of my teeth), have weak gum and a cavity I should schedule to have 2 cleanings within 2 weeks and for filling. Upon hearing that I have a cavity, I asked where the cavity was to which she said mumbled something I couldn't hear. I wanted to ask for more information on exactly which tooth it was on, how serious it is but when I sat up and turn around, she was already GONE! While checking my teeth, she also made some unpleasant comment about my gum, alluding that it was because I didn't get my annual cleaning. Later, when speaking to the Patient Care Coordinator Chrissy about scheduling and prices, she was very demeaning. I stated a few concerns about my teeth in the form and so she went over the available procedures to address them. She recommended that I should get the occlusal guard. When I found out that it cost $700+, I expressed that since it is too expensive I will not get it. She started looking and speaking to me like she is very unimpressed and displeased with me. When I asked if there is any other procedure available for teeth-whitening besides the one she showed me, she replied that, "we only offer high quality procedure here. well, you can go for those cheap products that they have in the market but they are not effective ......" after which point I was so shocked to listen to what she said. I merely wanted to know if there were other options/ procedures than the one she mentioned. Throughout our interaction she made me feel like I was an irresponsible person who doesn't care about my teeth and she was being "nice" by pushing me to do teeth whitening, filling, and cleaning. I later found out that I never needed 2 cleanings in 2 weeks. However, that is not the worst yet. I went there because I thought the dental clinic was in-network in my dental plan, but not anymore. They kept the information from me when I asked if they accepted my dental plan. I ended up having to pay out of pocket for the services I had when I thought it was fully covered by my dental insurance. Before leaving, Chrissy even had the gut to give me their business cards and ask me to recommend their clinic to my friends and family. NO WAY!

I have been going to this practice for the past two years and every time that I go the service…read morekeeps getting better and better. It had been six years since I had gone to get a dental cleaning to start it off. So far I have received my every six month cleaning since then , professional whitening job, some cosmetic work on my front teeth where I had a gap. They also took me an on short notice and did a very thorough cleaning Just in time for my wedding. And I received many compliments about how white my teeth were, which I had never received in my life. And all the visits I have been very pleased with. The last time I went in they put ice packs on my eyes and paraffin wax On my hands with relaxing music while I got my teeth cleaned. Staff is always friendly and kind.for the first time in my life, I'm not afraid to go to the dentist and look forward to the cleaning every six months.

This practice came up on a MassHealth Website. When I called to make an appointment, Jen told me…read morethey were accepting new patients because staff shortages. Then when I told her they had come up on a MassHealth website, she told me they no longer take MassHealth. Sounds like a great practice - wink, wink!

Dr. Clayton is a fine professional with a pleasant manner…read more The one star is for my experience with Dr. Canby. She is abrasive, inattentive. In fact I would call her a sadist. After she extracted a tooth which developed problems she pummelled the socket so badly I had a lump the size of a baseball on my jaw. Worse yet I wound up taking 3 antibiotics because she screwed up the first time. As a result of one of them - I'll never know which - I wound up with the worst cast of C-Diff they had ever seen at our local hospital. I called to inform her of this - She immediately became defensive and rude. I stressed I was calling to inform her not blame her, but she just rattled on about how well-educated she was. (She should have taken a year in communication and courtesy). A simple "I'm sorry" would have sufficed since I stressed I was not interested in litigation. Avoid this dentist like the plague.

I was in the Berkshires for a week and One of my crowns fell out of my mouth-…read moreI called and I was given appointment the next day. Everyone in the office is so kind and professional I would highly recommend them even though I only had something minor done. If someone takes great pride in something small you know they're going to do a good job when it's something big I would definitely trust them100%!

While visiting Berkshires, I severely cracked a tooth. Based upon other review, I called Dolce…read moreDental. They were caring, compassionate & helpful in squeezing me into to see the dentist. Dr. Faggioli was great. She explained what she was going to do before each step. She was careful to minimize any pain during the extensive procedure. Ended up creating a temporary crown to deal with the tooth break. While being treated, I was impressed overhearing the interaction of Dolce's staff with patients and callers. The same day of my visit, they followed through to forward the clinical notes & xray to my dentist back home. If I lived in this area, I would definitely make Dr. Faggioli & her Dolce Dental my regular dentist.

The office is clean with up to date equipments. I was especially pleased with the cleaning; the…read morehygienist polished away all my tea stain. Everyone was polite and professional. The whole appointment was painless and efficient. I actually look forward to my next appointment. Thank you !

If you have anything like problem teeth, beware this office, which expects patients to have at most…read moreone or two small cavities. In terms of culturally responsive practices, this dentist gets a negative score: voice dripping with sarcasm, he told me that my teeth were not something he could help me with given that my jaw is "deformed" (I have an overbite, but it's like that of most people with overbites and not exactly something that you would stop on the street and gawk over) and that my dental decay (from years of bulimia that eroded my enamel) was not something he would handle. (He said he could handle it but chose not to, almost enjoying the sense that he was denying me treatment.). Let me be clear that it's not the information this practitioner conveyed that I want to warn people about: it's the flavor of open disrespect and even shaming he felt comfortable expressing, as though having "good teeth" were a sign of moral integrity. Remarkable that in 2024 in the Pioneer Valley, there are still some medical and dental practitioners who don't consider it among their professional duties to conceal whatever prejudiced beliefs they hold about their patients' health. The ideas about dentistry lodged inside this man's head are the stuff of mid-nineteenth century England: if you were a quality or refined sort of person, you would be born with a well-aligned jaw, and if you have bad teeth, it must be that you are an essentially gross, lazy, degraded person. I had the bad luck to choose this practice at random, and now I've lost that insurance-covered visit. Shame on this practitioner, and if you have any kind of non-normative identity or dental situation, beware of this practice. Edited to add: This practitioner recommended that every single tooth be removed from my mouth. The oral surgeon refused to do this as it was too radical a treatment plan and sent me to a new dentist for a new consult because more than half of my teeth can obviously be salvaged by an unbiased practitioner willing to do the work of real dentistry. Boutique dentists should advertise themselves as boutique dentists so that real people with real human dental situations don't make the mistake of seeking treatment from them.

Everything went off without a hitch, thanks to the team of dental hygienists and Dr. Tim. I…read moreactually got there ten minutes late, and with a baby who had skipped her afternoon nap. A few employees held her while I got X-rays! Then someone else held her while Dr. Tim checked me. My hygienist (I think her name was Rachel?) didn't mind me breastfeeding while she gave me my cleaning. I appreciate it so much! Furthermore, they were thorough, professional, and focused. Got good advice on dental care and a walkthrough of my X-rays. They validate for parking so don't pay for it! Just park and go upstairs with your license plate in hand.

First hygienist I had (Victoria) was super sweet and made me feel comfortable as a first time…read morepatient. Sad she wasn't there anymore when I came in again. The hygienist I had after made me uncomfortable. Needed a filling and didn't give me a chance to see the xray and laughed it off with Dr Tim that I didn't want to see it, which was not the case since she did not ask me. Also them knowing in my chart that my partner is in the same field, I would want the opportunity to see the xray to get a second opinion from a specialist. Just something that I wish they were more supportive in or I would've stayed with them for future visits

I had a chipped tooth fixed by Dr.Teddi at this dental office. This was my first visit and when I…read moreneed dental work again I will certainly return. The whole office was welcoming, efficient, and understanding. I wasn't sure whether I would just live with the chip, but Dr. Teddi carefully examined the tooth and after using her imaging machine to show me the problem I agreed to have it repaired. As she went through the process, she explained everything beforehand and answered all my questions about the tooth. The work was painless and quick, and my tooth looks and feels great. I also liked the way everyone was treated in the office. Dr. Teddi was considerate with her assistant, Kevin, and kind with the dental student observing her work (she observed with my permission). While I recognize that this was my first experience at the office, the respect shown between everyone and the good communication skills I saw were obviously developed over time. Highly recommend.

Dr. O is consistently amazing. She does wonderful work and is super friendly. I really like how…read moreshe talks you through procedures so you know what's going on. I recently moved across the state to Boston, and refuse to see anyone else. A good trustworthy dentist is hard to find--and Teddi certainly fits the bill. I 100% recommend her!!!

I came to this location due to having 7/10 tooth pain disrupting my sleep. Aspen had the shortest…read morewait time - I soon found out why. The dentist office was open concept with no doors. They saw me right away and I had my X-rays done by the only nice person I met in the building. I then saw the dental hygienist. It seemed like the entire point of her "exam" was to shame and scare me into spending an absurd amount of money on their dental plan. When I told her it had been a while since my last cleaning, she said "I can tell." She showed me a photo of my gums and said "Do these look like healthy gums to you?" The dentist dismissed my pain and blamed it on a medication I've been taking for months. After you have your visit, they have you check out with a sales person disguised as an associate who tries to pressure you into signing up for their high interest credit plan. They said my treatment plan would cost approximately $7,000 with insurance. When I stated I couldn't afford that, she said she would check with the dentist to see what was "absolutely necessary." It can back to around $4000. I left. I went to Baystate Dental the next day and paid $80 for a procedure that alleviated my pain. I'll have another procedure for the same cost in six months and my issue should be resolved - a far cry from $7000. I'm a medical professional myself and I would never make a patient feel this way. I know that in these times many people have to choose between daily living costs and medical care. Maybe I would have fallen for their scheme if they treated me with any type of respect and understanding, as I was in so much pain. This practice is clearly exploiting vulnerable people with dental emergencies and using high pressure sales tactics to get people to spend money they don't have. I'd recommend going anywhere else.

Billed me a month after my visit even tho I asked on my visit day what I owed and they said…read more"nothing we didn't do anything"