They don't answer their phone. I tried numerous times to call and cancel a policy to switch to another company. I was unable to get in touch with a human. Here we are, months later & I received a letter from a collection agency for non payment. read more

Long story short, I cancelled and I magically owed money. I tried working with reps to get a DETAILED bill and they can't provide it. I asked them to reverse the letter to collections since they sent me there, and they said they can't till I pay the bill, which is absolutely FALSE. They were good in the beginning, and then later on I found out not all the cars were full coverage. DOUBLE CHECK YOUR PLANS!! Also found out my pool was NEVER added when I emailed them and I have an email response from the lady saying she now knows where to go swimming. So here we are, still waiting. And I'm having to pay something I shouldn't. I insurance shop often, and this by far is the WORST! read more

Proof that people really do matter. Worked with the same representative there for years, who truly provided a 5 Star service experience. When she left, everything crumbled. No call backs or follow-ups. Emails about coverage written in broken English and littered with spelling mistakes. Non-responsive reps with terribly unfriendly attitudes. Not exactly the type of approach you expect when purchasing products that cost thousands annually. Hate to write this review, because I was a previously satisfied customer. Now I am echoing the same sentiments of the other 1 Star reviewers on Yelp and Google. Moved my business. Honestly, I doubt they will even notice. read more

I used Weichert Ins to help find the best policy when I purchased my home in NJ in April of 2020. Wendy Tabor, the agent that I was working with added discounts that apparently were not authorized. I paid the full year in advance at closing. Then 3 months later, I received a bill for $900 and cancellation notice. When I asked her about it initially she did not respond. I had to message several times. She then instead of figuring it out she gave me someone else to call that still was not able to resolve. This is not how customers should be treated, and dismissed. read more

Really bad response. Weichert got my home insurance switched. It has been almost an year now, I am yet to receive refund from my prior policy. Extremely poor response. I have tried reaching them so many times, left innumerable voice mails, no one calls back. Unbelievable, that this day an age, an agency can still survive with this level of service. read more

Has to be hands down, the worst insurance agency to deal with. Weichert only cares about themselves, and not their policy holders. Closed down at 3 pm on July 2nd for the Holiday weekend. No one in the office until Monday the 6th. No 24 hour emergency assist to change a policy. Left messages to call back, takes anywhere from 4 hours to over a day to hear back from anyone. For me they took, too long, I cancelled both my home and auto policy, and booked with another insurance agency, who cares about their people and not themselves only. Do not buy insurance from them, or get your mortgage from Weichert, you will only give yourself stress and headaches. Weichert agents are ill informed, and inexperienced. read more

This broker is not honest and truthful in their customer transactions, when it comes to insurance policies. I cancelled a policy two months in advance, advised them as my broker that I had found a better policy at a better price. Instead of notifying the company that was the actual carrier of my policy, Weichert Morris Plains continued to bill me into the new year, as if I hadn't cancelled my policy. Finally, after reiterating to them that I had cancelled, they send me a letter FALSELY stating the reason for cancellation was "non-pay." I have overlapping insurance to prove I had another policy in effect and I have the emails stating the aforementioned cancellation. I do not want any misleading and false information stated about my creditworthiness when it comes to insurance because all companies have access as to reason(s) for cancellation or an insurance company dropping a customer. I will also make a complaint to the BBB. read more

My advice, build a file on transactions to include getting and keeping policy cancellation documentation! I have only have an email only requesting the policy closed and expected to get a rebate. I do not have an acknowledgement back from the Weichert Insurance Agency Account Executive that indeed the policy was cancelled - only a telephone conversation. About 9 months later I get a letter from the Weichert Insurance Agency Program Administrator informing me that there will be a renewal fee (on a policy that I had already cancelled.) No excuses here, I am just mad at myself for not keeping tabs on this transaction. Usually I ask and keep this type of information, and I ask myself why I didn't? , Was it because the Account Executive was convincing on the phone? Was it due to the other tasks which were required during the move? This is just to remind folks to get confirmation from your Account Executive when cancelling your policy and don't assume that the transaction was completed! read more

Good rates and we're very responsive. I would strongly recommend them. Tina did a great job explaining the process. read more