I've been shopping at Martin's for many years ,probably at least 30. I always liked the store until…read morea recent incident. There is a lady who is going in there with a small dog and putting it in a cart. This dog is not a service animal. It ooks like and acts like a regular pet. It is important for people who need service animals to have them everywhere but they do not sit in carts and they are well behaved. I was waiting by the lottery machine and the dog was out of the cart rnning up to me several times. I probably would not have said anything if it had not been annoying me. This lady turned and asked me if i was waiting to play the lottery. It was obvious I was and when she did I asked her if the dog was hers and why it was in the grocery store. She said she had special permission fromt he store manager and she had anxiety so she needed this little dog which was ridiculous. I looked up the law on this and only service animals are allowed in grocery stores, not emotional support animals. The worse thing about it is the fact that she puts the dog in the cart instead of having a leash and controlling it alongside the cart. I wrote a letter to the manager of the store and received no response so I am assuming this is alright with him even though this is a health and sanitation violation. Oh sure,the dog is cute and all that but it is in a cart that anyone could get afterwards. And to be blunt, that dog's rear end and paws are all over that cart , a cart that you or I may unknowingly put our produce and food stuffs on after this woman leaves the store. And talking to the assistant manager and secutrity guard were useless at the time, even though at that point this woman was calling me names and saying she was purposely going to stay at the lottery machine to keep me from using it.

It's a nice store, well stocked, and the staff has, for the most part, been pleasant. The Yelp…read morelisting says it's open 24 hours, but this is not the case. It opens at 7, which is very inconvenient for those of us who are early birds. It would rate a 5 if not for that.

I went to Martin's this morning approximately 0703 10/31/2023 knock on the front glass to let two…read moremen talking know it was past 0700. The two men continued to talk ignoring me at the front glass. A man with black hair soon after opened the sliding door. When I walked in there was no greeting or acknowledgement. I went and pick up my groceries and took them to the counter. The other man who was older with glasses never gave a greeting the whole time he was checking me out. After I received my groceries the only thing he said was do you want your receipt. Very bad customer service.

Love this store. All of the employees are fantastic…read more Ask any one of them where or what isle something is on and not only do they tell you where, they take the time to walk you to the item that you are looking for & often show you a less expensive way to go. From Will & Maureen in produce, Scott Pennington Meat Manager, James & Jack in the butcher shop, Ray, Sue, Cynthia in deli, Kevin manager of dry goods, Tammy just an all around great employee, Dennis Store GM., Mary store CSM and everyone else keep my Food Lion stocked with my family needs. . The men in the butcher shop always know which the best cut and type of meat is right for my many different recipes & also always offer a less expensive way to make them that will yield the best results. You might ask why I know so many of their names; it's because I shop there all of the time. Never have I been to a "Super Market" like this one where every employee actually cares about each and every customer & it shows every time. I Love this store at Old Court House Square.

If you took Costco and married it to Walmart you'd get Sam's Club. Basic Walmart quality and…read moreprices. Food court is ok. Generally I'd say that Costco has better selections at a higher quality. The one feature that has Costco beat is the scan and go feature on their app. I can scan each item from my phone and it generates a shopping cart. When I am ready to pay I can pay right on the app with any card I have on file. It creates a QR code on my phone and I can skip the lines and walk straight out the door! There is a scanner before the exit that counts the items in your cart and if it matches your receipt the attendant just waves you on. If they're is a discrepancy the attendant will scan the QR code on your phone and might rescan to confirm the purchase which is really quick. Word of advice. Remove personal items like purses, umbrellas or jackets from the cart before going through the exit scanner because the computer will count them as well and that can slow your exit.

absolutely adored this fabulous store! The peanut butter was scrumptiously delicious and created an…read moreincredible flavor to my taste bud. the pizza was like a delinquent meal! Come!

Due to a fraud alert on my credit card, it had to be re-issued and I had about 10 days without a…read morevalid card. During that time, I shopped at the Giant Food store in north Frederick Maryland. I have been shopping at the store for 14 years and at another Giant Food in Delaware for an equivalent amount of time. When I tried to check out, the electronic check service that Giant uses declined to approve my check. The store manager was sympathetic but was not allowed by corporate policy to override the service under any circumstances. A later received an email from Customer Service explaining their policies and and they were happy that my issue was resolved. I talked with Giant customer support and after I explained the situation and my customer history, which they verified, 2000 rewards points were added to my card. This should have been enough to get a $2.00/gallon discount on gas. Shortly after that, I filled by car with gas but only a $0.40/gallon discount was allowed. Ten days later, I tried again but no bonus points were available. My only conclusion is that Customer Service reneged on the bonus points award after reviewing the action. I obviously am generally happy with Giant Food given that I've shopped there for years. The store has a good variety of goods, is kept clean and neat, and the staff is friendly, to the point that I have family conversations with a few of the clerks. However, despite the number of commercials on area stations touting their service, they have failed in this case.

Very well stocked! Well organized!…read moreWell marked sales items. Very clean! Love the Deli, and their items! Not very friendly

One word. Expensive! Just a dime shy of twenty dollars for…read moretwo six packs of cider. Not that they had that huge a selection to choose from in the first place. The beer selection was mostly if not all domestic from the big three. I guess that's what the local clientele want. They also seemed confused as to what cider was. I know it's not huge in America but surely if you stock even a limited selection you should know what it is? Only stopped on a whim as the wife wanted cider after a hard days unpacking, we're not likely to hurry back.

It's amazing how professional and kind the new owners are!! Great selection of products and really…read morehelpful staff. 10/10

Was helpful in getting things processed quickly for my pets meds but I specifically asked that no…read moremeat flavoring be used. We are a vegan household that doesn't use meat, meat by products or meat flavoring. I could immediately smell the artificial chicken when I gave his first dose. I know there's no real meat in it but it's just kinda gross. Would be nice if they could be a bit more respectful of their customers requests. Other than that they were helpful and efficient.

Wonderful small business that is one of the few in the area that does compounding…read more Friendly and prompt service, no issues at all. Only negative is the area that it's set in. But you're not going to move here.

On Friday, November 21, I placed a bulk Instacart order for pickup with this particular store--26…read moreunits each of six items--for a ministry project scheduled for the following day. Upon arrival, only six of each item had been fulfilled. When I inquired, I was told the manager would not allow the employee to complete the order because the store "does not fill bulk orders." I then asked if I could enter the store and purchase the remaining items myself and was told yes. However, midway through shopping, the manager stopped my husband and me and informed us we were not permitted to do so. When we asked whether multiple individuals could come in to purchase the items separately, we were again told no. This was both surprising and disappointing, as your store has allowed this same annual ministry purchase for several years during Thanksgiving and Christmas. The manager's conduct was unnecessarily rude and showed no empathy toward the community members our ministry was trying to assist. Based on this experience, I will no longer be shopping at this location. I will also definitely be contacting corporate tomorrow.

Clean, fully stocked, great quality food and great service ALWAYS but today I'm bragging about…read moreRosa. Rosa found my wallet and went above and beyond to track me down and get it back to me safe. Thank you!