I had a minor accident with my car and after checking around and reading reviews, this shop seemed…read morelike the most reliable option. Sam really proved that right. He's straightforward, honest and got the job done quicker than I expected. The price was a bit on the higher side but to be fair, I'm the one driving an expensive car so I can't complain too much. Overall, great service and someone you can actually trust. I'd definitely come back if I ever need work done again.

Caught a flat at work, order tires. Drove my car with a flat across town while on the phone with…read morethem. They said they could get me in that day. Hour later I'm back on the road with two new tires. Reasonable prices

We were on the road headed from up north to Nashville in our RV and had an emergency problem with…read moreour tires (caused by another company's non-alignment). They fit us in and promptly did a great job on replacing our two front tires in a hurry and got us back on the road. Much appreciated and grateful. Everyone there was super professional and helpful. Can't be more thankful or recommend them enough!

My low tire pressure light came on and I thought it was just from cold weather. The next day my…read moreco-worker spotted a hex-head screw in my front driver side tire when parking next to me. I went over to Rice Tire on my lunch break and was so happy with the service. My car was done in 45 minutes. I still had time to get food! The price was very fair, which is a big deal when you're struck with unexpected issues like this. Plus the guys working were all very friendly.

This is my car that my insurance totaled out after me having it less than a month. It was sent to…read morethem for inspection and yeah not a happy customer!!

This is my go to place for tire maintenance and oil changes. The staff is always helpful and there…read moreis very little wait time with my appointments. I bought my tires from them and would recommend them highly.

I will never take my car here again! I brought in my son's car for a brake job and the next day,…read morethe rotor on the rear left wheel was glowing red hot. When I spoke to the mechanic, he refused to repair the issue without charging me another $800.00 for a new rotor, brake hoses, and calipers. There were no issues with the hoses or calipers before the brake job. Then, on 12/30, the right rear wheel rotor was glowing red hot. Do not bring your car here.

Let me start with this - About 1 week ago, I left a great review for Pope on dual highway, due to…read morethem supposedly correcting an error that I had with my thermostat and engine overheating, only to find out, that not only did they not solve the issue, they were negligent and also did not tell the truth. I have put about 4K into this Chevy Cruze since November of 2025. In every instance, I spent my money with Pope. They were convenient, and so I though, did a great job. Now, to my recent chain of events - one of the last things I did was to get a new timing belt installment, along with water Pump, which was 950. I had called around, and this was one of the lower estimates, plus they were conveniently right across the street from where I lived. 2-3 weeks later, I start having issues with the Thermostat, and in this case, it was all the way to the "C" side of the thermometer gauge. At one point, the dash gave an error message stating that AC was off, due to car overheating. I thought it odd that it was all the way to the left(C), and not the right(H), which is normally more common if engine is overheating. The next day, I called and spoke with one of the lady's at the front desk, and explained the issue. She said that I could bring it in, and they would look at it, at no charge. I was very pleased with this, and trusted that they would either fix the issue, or tell me what was causing the issue. I made it completely clear that I was in no way blaming them for the current errors. Ok, so when I get my car back, one of the lady's at the front said they would bring my car out shortly, as the mechanic was still looking at it. As the mechanic came in and gave her the key to give back to me, she looked at the mechanic and said "Any leaks found?" the mechanic non verbally concurred that there were none, with a very swift head nod. I thought it was odd that he did that, but nevertheless, brushed it off. The lady at the counter explained that there were air bubbles, and that they "bled" it 3 times. As she stated 'it just needed the belch". Interesting analogy. Fast forward to this past Sunday, I am driving home from running an errand, and I notice the thermometer gauge is moving..First a little to the middle, then back to the left. I kept an eye on it. As I got closer to my residence, I am noticing it is progressively moving to the right, towards the "H" side. Ultimately, again, the "AC OFF DUE TO HIGH ENGINE TEMP". I am praying I can make it to the house. Before I know it, the thermometer gauge is all the way to the right. Now, a message stating "ENGINE IDLE DUE TO OVRHEATING ENGINE, TURN OFF ENGINE". I can hear the fan very loudly as I get onto my residence street, and I eventually am able to park the vehicle. As I get out of the car, extremely livid, Even when I turned car off and locked door, the fan was STILL loudly going. Next day, I decide I need to get my car to a different mechanic. I chose one that was not too far from pope, and probably a quarter of a mile away. I explain the issues, and drop the car off. I left it over night, as the mechanic called and said there were A LOT of things going on with the car, and they were trying to decipher the codes they were getting. Definitely not what I wanted to hear. Anyway, the next day, the mechanic INSISTED I go in to discuss everything. Turns out, there is NO COOLANT in the reservoir, I have an oil leak, need several hoses replaced, along with new reservoir tank for the coolant, have possible cylinder damage, and a bunch of other things. I told the mechanic about Pope agreeing to look at my vehicle when I had the initial issues arrive after getting the timing belt and water pump, and the mechanic then said that "If they bled the system like they stated, that would have involved checking coolant levels, and also checking for leaks. Leaks? I said "they told me there were NO LEAKS" when they bled it. The mechanic shook his head and stated that they must have not bled it then, as that would be one of the primary things they would check for. I then stated, well "I just got a new timing belt and water pump a few weeks back". The mechanic said "that does not appear to be a new water pump, unless it was already a used one, and they installed it in your vehicle". I was literally so angry that I contemplated going right over to Pope, but luckily, my better judgement kicked in, as I new that I could possible go off the rails at their location, and then cause even more issues, than what I was currently facing. All in all, there was about 6K worth of things that needed fixed. I apparently needed a new cooling system. Now, I am not naïve, as I NOW KNOW that Chevy Cruze's aren't the best when it comes to durability, but I could not understand how I was told there were no coolant leaks (at Pope), that they bled the system(Pope), and that they had installed a new water pump with my timing belt (Pope). I am now out thousands of dollars, and more to come!

I rarely do reviews here but felt it necessary since the service we received was above and beyond…read morewhat we ever expected! We had damages to our car from a hit-and-run (2013 Honda Civic) that were fairly minor; however it required at least two new tires. Our insurance company recommended a place to get the body work done. We would normally take it to the Honda Dealership. After the body work was completed at this place, they recommended we get new tires at Will McCarthy's. I could explain the whole saga with our insurance company but that will be a different review that will not be receiving anywhere near FIVE stars. To say the least, we only needed two new tires but due to the excellent service from the staff and especially the GM, Will, we went with getting four new tires! Will helped us with several issues that should have been caught but weren't and even made phone calls for us, as well as got us in contact with people we never would have been able to otherwise! We are so thankful for everything he did! Our car drives great and we our very happy with this experience!

I was having one of those days, the when it rains it pours kind of day, and Matt @ McCarthy Tire,…read morereally helped turn my day around. I came out from a dentist appointment on Leitersburg Pike, to a VERY flat tire. I think they call it pancake flat . lol . The road side assist guy that came to help me put the donut on, advised that a tire shop likely wouldn't plug it because the "injury spot" (a nail) was so close to the side, but he thought they should be able to do a patch from the inside but likely wouldn't' do a plug. As a woman and knowing nothing about tire repair, I was taking notes, for the common fear that as a woman or a person not knowing or seeming to know anything, I might get taken for a ride. I Yelp'ed nearby tire places, and by circumstance / situation, McCarthy was one of a few that was closest. I called to give them a heads up that I was coming, fearing an appointment may be needed and they said come on over! I drove over and my roller coaster of a bad day continued. The guy at the counter, comes out to assess my situation. He takes a look at the tire, and says he can't patch it because of where the nail went in.. I think great now I have to get at least 2 tires because they will never replace 1 (I'm familiar with these tire scenarios ) . But then he says , to my surprise and some skepticism, that he will just do one tire (what?!), um.. thank you universe, I don't have to get 2 new tires! We go inside, he checks inventory, I say I want, no I NEED the cheapest one please and a little typing later he declares he can do it all for 91 bucks. Yahoo, thank you , yes I'll take it. But no wait... damn we don't have THAT tire in stock. But we can order it and put it on tomorrow.. ugh no that won't work.. I'm in Hagerstown now and don't want to be driving all over the tri state with a donut or having to drive back into Hagerstown where I otherwise have no need to be, and adding this to my day the next day.. so I ask what's the cheapest that can be done today? Now we're at $150.. then he gets it down to $130 because I think he feels bad for me and my bad day? He takes my car into the shop and moments later comes out saying, you guessed it: you want the good news or the bad news first? And I'm thinking, seriously?! Another one of these moments! Come on!!! NO more bad news.. I say: Good news. He says: I can repair the tire after all. I leap with joy. Like literally leap from the curb I'm sitting on. Note I'm sitting on the curb outside because I want to sit outside because it was nice out; they had a very pleasant looking waiting room, I elected not to use ;) Then I ask, what's the bad news? He says I'm only gonna make $25 . And I think: 1) Holy moly this day is turning around. 2) Did he mess up the good news, bad news line? ;) 3) Where's the next curve ?! Nope, no more curve balls. He patches my tire, charges me a grand total of 25 bucks! And I promise him a review that will more than pay for the money he "lost" on me today! I'd be happy to share this story! Thank you, honest tire sales/ fixer guy Matt! You turned my whole day around when you took a second look at my flat tire and didn't elect to just take the easy, profit wheeling direction and you did me a solid. There's no doubt he could have just planted that $150 tire on my car, and sent me off. He took the extra time, to check, to do " the right thing", whatever you want to call it, and for that, he will have my loyalty and anyone who asks me about car stuff in Hagerstown, I'll send that way. Doing well by others matters and Matt @ McCarthy, who I learned recently acquired the business, totally has my vote. Your karma is coming for you buddy! ;) And my mini woe is me, bad day party turned into a: people are so good sometimes, SO good. You never know how much you can affect someone's day. Thanks Matt! ~Kym

I appreciate the hardwork they provide here. Very friendly and the manage and associate Amond was…read morealso a big help. Would def recommen.

Made an appointment, came in for my appointment that they confirmed by phone and multiple emails…read more Then get here and they tellme I have to wait an hour before they can even start on it. Unacceptable!

Talked the technician on the phone. Seemed upfront and…read morehonest about prices, installation, etc.

Sent in an email request for a quote on tires for my wife's Lincoln. Was promised,via their…read morewebsite, a quote within 48 hours. It's been 10 days and not a word from them. They just cost themselves about $1000.

Let me start with this - About 1 week ago, I left a great review for Pope on dual highway, due to…read morethem supposedly correcting an error that I had with my thermostat and engine overheating, only to find out, that not only did they not solve the issue, they were negligent and also did not tell the truth. I have put about 4K into this Chevy Cruze since November of 2025. In every instance, I spent my money with Pope. They were convenient, and so I though, did a great job. Now, to my recent chain of events - one of the last things I did was to get a new timing belt installment, along with water Pump, which was 950. I had called around, and this was one of the lower estimates, plus they were conveniently right across the street from where I lived. 2-3 weeks later, I start having issues with the Thermostat, and in this case, it was all the way to the "C" side of the thermometer gauge. At one point, the dash gave an error message stating that AC was off, due to car overheating. I thought it odd that it was all the way to the left(C), and not the right(H), which is normally more common if engine is overheating. The next day, I called and spoke with one of the lady's at the front desk, and explained the issue. She said that I could bring it in, and they would look at it, at no charge. I was very pleased with this, and trusted that they would either fix the issue, or tell me what was causing the issue. I made it completely clear that I was in no way blaming them for the current errors. Ok, so when I get my car back, one of the lady's at the front said they would bring my car out shortly, as the mechanic was still looking at it. As the mechanic came in and gave her the key to give back to me, she looked at the mechanic and said "Any leaks found?" the mechanic non verbally concurred that there were none, with a very swift head nod. I thought it was odd that he did that, but nevertheless, brushed it off. The lady at the counter explained that there were air bubbles, and that they "bled" it 3 times. As she stated 'it just needed the belch". Interesting analogy. Fast forward to this past Sunday, I am driving home from running an errand, and I notice the thermometer gauge is moving..First a little to the middle, then back to the left. I kept an eye on it. As I got closer to my residence, I am noticing it is progressively moving to the right, towards the "H" side. Ultimately, again, the "AC OFF DUE TO HIGH ENGINE TEMP". I am praying I can make it to the house. Before I know it, the thermometer gauge is all the way to the right. Now, a message stating "ENGINE IDLE DUE TO OVRHEATING ENGINE, TURN OFF ENGINE". I can hear the fan very loudly as I get onto my residence street, and I eventually am able to park the vehicle. As I get out of the car, extremely livid, Even when I turned car off and locked door, the fan was STILL loudly going. Next day, I decide I need to get my car to a different mechanic. I chose one that was not too far from pope, and probably a quarter of a mile away. I explain the issues, and drop the car off. I left it over night, as the mechanic called and said there were A LOT of things going on with the car, and they were trying to decipher the codes they were getting. Definitely not what I wanted to hear. Anyway, the next day, the mechanic INSISTED I go in to discuss everything. Turns out, there is NO COOLANT in the reservoir, I have an oil leak, need several hoses replaced, along with new reservoir tank for the coolant, have possible cylinder damage, and a bunch of other things. I told the mechanic about Pope agreeing to look at my vehicle when I had the initial issues arrive after getting the timing belt and water pump, and the mechanic then said that "If they bled the system like they stated, that would have involved checking coolant levels, and also checking for leaks. Leaks? I said "they told me there were NO LEAKS" when they bled it. The mechanic shook his head and stated that they must have not bled it then, as that would be one of the primary things they would check for. I then stated, well "I just got a new timing belt and water pump a few weeks back". The mechanic said "that does not appear to be a new water pump, unless it was already a used one, and they installed it in your vehicle". I was literally so angry that I contemplated going right over to Pope, but luckily, my better judgement kicked in, as I new that I could possible go off the rails at their location, and then cause even more issues, than what I was currently facing. All in all, there was about 6K worth of things that needed fixed. I apparently needed a new cooling system. Now, I am not naïve, as I NOW KNOW that Chevy Cruze's aren't the best when it comes to durability, but I could not understand how I was told there were no coolant leaks (at Pope), that they bled the system(Pope), and that they had installed a new water pump with my timing belt (Pope). I literally have gotten a catalytic converter, timing belt and water pump, Oxygen Sen

While traveling in 5th Wheel from So Cal to Boston, we had several flats on my 5th wheel. Got a…read moreflat in Hagerstown, Md, 8/26/24, and could not find a shop to accommodate the space to repair flat on 5th Wheel. Finally, contacted Pope Tire and they were so helpful. When other shops did not have space and refused any help outside of the bays at the shop, Pope Tire owner, Jeff, said come on down, we'll help you. He not only had the right tire to replace the flat tire, but fixed the flat tire outside the bay, with no problems and I was finally on my way again. Thank you is not enough for the treatment and care they provided to us to get us back on the road. They were more concerned about taking care of the customer than anything else. Definitely recommend them for your tire needs.

Please stay away and this is my opinion. I took my car in for diagnosing to check my front-end…read moresuspension to make sure nothing was loose since; there was couple of noises every time I went over bumps. They called me after couple of hours saying everything looked good on the suspension side. Now tell me why just after picking the car up and hitting the highway the car begins to smoke under the hood on the highway. Pulled over and engine oil everywhere in my engine from the oil cap area. Oil leaked on the frame, alternator, exhaust and even on the side of the road I pulled over at. It was right at 6pm so nobody picked the office line when I called back. So, I called corporate office just to get my car towed to them and the agent I talked to pretty much told me. I had to pay out of pocket or go through my insurance to get car towed to them because they don't offer that service. and since I don't have tow package on my insurance and didn't have money to tow to them, my car was going to sit where it was. that agent was very rude and tried to talk down on me. They almost ruin my engine...please stay away!!

This place was awesome. I hit a pothole on the interstate last night. They opened at 7 AM Saturday…read moremorning. I had a new tire before 8 o'clock. Awesome!

Thank you Mark, Pat and Randy!…read more My husband and I were running behind schedule to head out of town for our first wedding anniversary. We stopped for an oil change. Fast, Friendly and Informative care car. Oil change and new filters! Btw, they pull your vehicle in..I've always had such a fear of doing that myself and driving down in the pit. 3 weeks later a transmission service on my husband's truck. Staff and management are professional, friendly and provided enough explanation and information to answer all my husbands questions. Btw, they pull your vehicle in for you..I've always had such a fear of pulling in myself and driving down in the pit. Pros: Friendly, Educated and Professional staff. Owner and Management on sight, hands on and available to customers. Fast and through service. Competitive pricing.

Since using another oil change company, I've never had a cracked lug nut. Here it happened with…read moreevery other change. I've put 250,000 miles on vehicles without a single nut cracking. Way to jack up the price?