My 4 year old son had a horrible abscess that we were instructed to go to the ER for until we could get in for an extraction. We got into Weis and they pulled the wrong tooth! We came back in a couple days later but they refused to pull the correct tooth until we paid them for the incorrect tooth they pulled. They called it "miscommunication" even though I have a text thread with the treatment coordinator with pictures stating the correct location/side. We have written a letter, simply asking for a refund with no response. We are actively writing a complaint to the dental board and getting a lawyer. read more

If you are thinking about going here DONT!! Absolutely horrible they are all about the money and not truly caring for your children. I will never recommend Wei's dentistry to anyone! The work my kids did get done here had to get REDONE at another dentist! Horrible! read more

Watch out for their billing practices. All of the sudden a year after my son left the practice they want $30. My insurance assures me that when they tried to bill the insurance company I wasn't "out of benefits" it's been 4 years and they are sending me the same $30 bill that I don't owe read more

We've been patients for about 10 years, mainly at the Chesapeake location. That ended today. The dentists are AMAZING. More recently, the front desk has been hit or miss, lacking in areas that can't be learned. Very unwelcoming, very sterile, with dispositions that are NOT conducive to even the most standard customer service. Sad to leave, but I like being welcomed at a practice that I'm teaming with on maintaining my family's healthcare. This place isn't that anymore. read more

We went to Chesapeake location once couple years ago. All I can say this company is a money grab and does fraudulent billing. I do have dental insurance; they are in the network. The cleaning is 100% covered. They received money from my insurance company. However, we still received the bill... After back and forth, they acknowledged their mistake and resubmitted the claim. Got money from my insurance company again - twice for the same claim! A year went by. Then I got a call from Weis Dental. They had a nerve to say that they will send me to collection because I still owe them. What?! My insurance company paid twice; you are the ones who still own money to my insurance. It took another 6 months to sort it out. What a nightmare... I do not recommend this place. Please check your bills very carefully. read more

Most of the dentists are adequate but the front desk staff is TERRIBLE. Very unorganized and the WORST attitudes. No professional friendliness at all (Odd for a pediatric office). They've lost appointments, called me for wrong appointments- just overall not good at their jobs. read more

Was left with a negative experience due to lack of communication with parents. Staff is friendly. One dentist in particular did not do anything to address my concerns and make me feel more comfortable. If they read this review, please take the 2 minutes to talk to a parent instead of just kicking them out. Please acknowledge us. You are the professionals. We are not aware of all the up and coming stuff. Information is crucial. Don't just expect people to follow blindly. I got more info from a group of moms than the dentist which is sad. read more

This place is lacking customer service and time management. Appointment was at 2:40 and after an hour of waiting and seeing multiple people be seen before me I spoke up. At that point it seems like they didn't even know I was waiting with 2 children. Service felt rushed. To top it off I did not schedule a 6 month visit. Instead I called and wanted to file a formal complaint. The person seemed nice. Then they send me a letter in the mail saying they will no longer be providing my dental care. Very unorganized and need customer service training. If you can't take professional reviews then don't have a business Ghetto to sum up this location. read more

Weis is terrible. They treat your child like a number, not a person. Parents are not allowed in the back and then the staff only talks to each other. They missed a cavity (that turned into a root canal) because they rush. read more

My boys have been going here for a couple of years now and we love it. The staff is great. I am able to book all three boys at the same time slot and today we were out in 30 minutes. They have a little cubby in the waiting room for kids to watch tv. And after a visit, they give the kids tokens to use on the toy machines. We've seen three different dentists here but our favorite is Dr. Weis. read more

This practice has a ridiculous appointment policy that they do not follow for the benefit of the patient guardians at the time of check in nor once checked in. It you are one minute or more late checking in for your appointment they immediately cancel your appointment no questions asked and no excuses accepted. We live in a car world and sometimes traffic is not accommodating. You can see how much of a problem this policy is by the number of poor reviews. Unfortunately this practice is too big to fail no matter how many parents experience this poor non customer service and they know it and don't care to change it because they have a steady supply of customers that they can mistreat without seriously affecting their profit. If they really cared they would implement a realistic accommodating policy and understand the reality of daily life. read more

The customer service at this office is unprofessional, unorganized and inexperienced. I'll start out by saying that I work in the emergency room of a hospital, as a healthcare provider. I understand the complexity of the industry. I realize the importance of arriving on time. However, every situation should be evaluated accordingly and handled appropriately. This morning I was 7 minutes late; my daughter's appointment was at 8:00a.m. I explained to the young lady that my car did not start, and I had to get a last-minute ride. I had an unforeseen situation. She stated that my appointment was going to be rescheduled or I can wait until 8:30, to see if there were any cancellations. I told her I did not want to take that chance and my daughter needed to return to school. As I proceeded to walk away, I turned around and the young lady was laughing with her coworker. I found that very disrespectful. There was nothing funny about the situation. This young lady clearly felt comfortable behaving in this manner because it's tolerated and acceptable behavior. The second negative encounter I had was at my daughter's last appointment. The appointment was originally scheduled a couple weeks prior. They never sent me a confirmation text. They sent the confirmation text to my husband, who was on deployment. However, the fault lies on them. I personally updated ALL of my contact information months before, to ensure this would not happen. When the appointment was cancelled, I spoke with one of the representatives. She discovered that the information I had provided months before was never imputed into their system. The Dentist and dental hygienists are great, unfortunately the admirative staff is not and is a reflection of the business. read more

Son walked in 7 minutes after scheduled appointment due to horrible traffic. Told us we needed to reschedule. Their policy is ten minutes. They've had us waiting 40 minutes for an appointment before, but no grace is given to patients. Read through the reviews -- they do this all the time. Would have given 0 stars if possible for the rude women at the front desk. They blamed it on the dentist, but you never get to see the dentist. No names are on the website -- they're all in hiding. We started with Dr. Mies -- she was fantastic. But, they moved and it's gone downhill over the years and is now just a money grabbing factory. read more

Their checkin policy is garbage. Don't be 1-2 mins late they are quick to cancel appointments. And you will not be able to get a new appointment until 2 months later. read more

Beware, very unethical billing! When I called to make an appointment I asked if they took my insurance. They checked and told me, yes, they were in network and a cleaning for my son would be covered at 100%. I double checked with my insurance company, and they confirmed this was the case. When we arrived for our appointment I asked and they checked again, and said the same thing. Then on my way out, after the VERY brief check and brushing my son's teeth, they told me that sometime my insurance company sends the check directly to the patient, so they wanted me to pay now. I asked why they didn't tell me this before the appointment, and the woman backtracked and said she just meant next visit. I said I would not do that, so to cancel my next visit, and she said I would only have to pay up front if there was a balance. 2 months later I got a bill for the full amount of the visit, saying my insurance denied the claim. I contacted my insurance, and no claim had been filed. I left multiple messages with billing and no one returned my calls. Another month later I got another bill for a lesser amount, stating this was my co pay. I do not have a co pay for this service, it's covered 100%. I left another message with their billing office, then contacted my insurance company. The said it was covered 100%, and they payed it in full at the agreed amount that they negotiated with the office, and the amount they were charging me was the difference. NOT OK! This is why I have insurance!! So, in a 3 way call with my insurance company and the dentist office they first tried a few non-sensical explanations, then agreed to wave it. Seems to me they were just trying to get me to pay as much as they could, and hoped I did not know or would no take the time to get correct information. This is unethical and totally unacceptable! I strongly caution against dealing with this company! read more

My kids come here to get their teeth cleaned. It's easy to find and they have the tv for the kids in the lobby. Parents can go back or just wait, no pressure either way. Our first visit I wasn't crazy about the place. The girl was teaching the kids how to brush and my son was rolling his eyes are her. But I guess they want to make sure new people know what they expect of you at home. We went back 6 months later and I'm happy about it all now. The girls cleaning the teeth haven't changed. They usually have us in the large room with multiple tables. They are fun to talk to and super friendly with the kids. Kids get a choice of flavored toothpaste(don't get bubble gum!) and if they need X-rays it's quick. We have seen both Dr Weis and Dr Murthy. We see her more often and when I wanted a second opinion they were fine with it. My daughter had teeth removed here and it was fast and she was fine afterward with no issues. The kids get coins for a treat at the end. Usually it's bouncy balls or mini shaped animals to play with. Insurance has always been fine with this place. The only time I have had to call other than making appt.'s is related to extra services. They tend to quote high what your portion of uncovered items will be and every time I have to call and request a refund of what I overpaid after insurance pays the bit they will pay. Cleanings are covered 100% for us, but the optional stuff they over quote your portion. All in all, it's a good place. My son didn't like another place nearby and so far he's happy here and doesn't complain. That's good :-) read more

Weis Pediatric Dentistry - Pediatric Dentists Near Me - Chesapeake, Virginia

This dentist office is exceptional! The front desk staff, the dental techs and the dentists are all amazingly kind, outgoing, genuinely friendly and sympathetic to the concerns, needs and emotions of children and their parents. The waiting area is very child friendly and the entire office is clean and comfortable. This is the best dentist I have ever had the pleasure of using, including mine. I wish they were not just pediatric and that I could be seen here as well; they're just that good. Every employee takes time to listen to parents and children and they treat my kids with compassion and respect. Most important, for my childrens' understanding of what is going to happen, is that all of the staff talks to my kids, not down to them, and they listen to my kids' questions or concerns and answer every time with appropriate detail that does not incite fear but does help them to know what to expect. My 13 and 11 year olds are at perfect ease on all visits. My six-year old son, who is very anxious about doctors, dentists, strangers and anything out of the ordinary, though upset or crying when the visit begins, is calm and consoled by the end of the visit. What is truly remarkable is that not only I console him; the staff is sympathetic and help to calm him throughout the visit. Their level of compassion and desire to make each visit as comfortable as possible for each child is incredible. I very much appreciate their communication. I don't have to ask many questions because the staff and dentists take time to explain everything. On the very rare occasion that I do have to ask a question, all is answered patiently and with detail. The staff is also very good about keeping track of my childrens' specific needs; my daughter's dislike of nitrous oxide, for example. I could not, and won't ever have to because we will not be leaving this dentist, more highly recommend a pediatric dentist. They are wonderful! read more

I went to this office for the first time yesterday. They were timely with the visit, the staff were friendly. I was very pleased with the staff. Dr. McDonald was awesome. They answered all my questions and mapped a dental plan for the patient. My first visit was very favorable! read more

Don't allow parent to be with children for procedures. No exceptions at all ever. Even if the child is scared.

All I can say is WOW! I had an emergency this morning with my 18 month-year-old son hitting his teeth pretty hard on his crib. I called the receptionist hysterical and she was able to get me an appointment within an hour. I arrive with my very active toddler running around and they were so kind with providing an extra watchful eye as I filled out some papers and even gave him some rubber ducky's to play with. The dental assistants and dentist himself provided me with so much information, comfort and care for my child I could never imagine going anywhere else. I highly recommend this pediatric dentist establishment. Their service is unmatched!! 10/10 read more

AWFUL DENTISTRY!!! My son has been seen three times at this dentistry. Each time the front end has been extremely rude. When my son (6 years old) was finished with his cavity fillings today the assistant came out and got me and told me he did very well the whole procedure but started crying AFTER. I walked back and my son was in tears and couldn't explain to me what was wrong but he was pointing to the left side of his mouth. The assistant said he had work done on the right so she didn't know why he was complaining about the left. I looked in his mouth and it was swollen on the side he was complaining. I said something to the assistant and she said "yea I know.. it's from the suction. It happens sometimes." It was as if she didn't want to tell me it had sucked his mouth for so long it was extremely swollen and red. She told me to give him Tylenol and Benadryl. WHAT?? That would not help his mouth after it was suctioned in the same spot for 35 minutes. She should have told me what he was crying about when she got me instead of acting like she had no idea what he was freaking out about. The dentist was no where to be found which was very unprofessional. My son was scared from what was going on in his mouth and she should have explained to me what happened instead of running off to the next room and have her assistant try to hide this from me. I will not be bringing him back. He is traumatized and had I not looked in his mouth they wouldn't have even mentioned what happened to his mouth. You don't leave a suction in the same spot on a child's mouth for a 35 minute procedure. I will be taking my money elsewhere. I should have read the awful reviews here before wasting my time and putting my son through this. After arguing with the assistant about what happened to his mouth, she asked if I wanted to speak to the dentist so she went and got her. She said that happens sometimes but really it should not have happened if they didn't leave the suction in one spot on his cheek for the whole procedure. It should have been moved around intermittently so it didn't suck his cheek to death. The dentist then told me his crying had nothing to do with that because he was crying the whole procedure. But the assistant to me he did good the whole time and that he didn't start crying till after. A bunch of lies to cover their ass. If he was crying during the procedure they should have stopped instead of traumatizing him more. Do not take your babies here. Go somewhere where they care about your children and don't just care about the money they are getting. read more

AWFUL. This review is about my most recent experience with your practice. My son had an appointment today at 3PM. I arrived at 2:50PM and there seemed to be some confusion regarding my appointment. I was told that the staff tried to contact me by phone to confirm my appointment but because I did not receive that phone call, they went ahead and cancelled my appointment. It turns out that they did not have my correct phone number. They do, however, have my email address on file and did not notify me of this cancellation. I was told that they would still be able to fit us in shortly so we proceeded to wait. At around 3:10PM, I was called up again and told that my son would not be able to be seen until 4:00PM. I expressed my concern that it seemed unfair that I had to wait over an hour for what would be a very short appointment, especially since my appointment was cancelled without my consent. The worst part about the entire experience was that the staff was rude and made me feel as though it was my fault that they had the incorrect phone number and that they were being inconvenienced by having to fit us into the schedule. I have never in my life experienced a cancellation of an appointment simply because the appointment was not confirmed. I frequently will receive voicemails with appointment reminders but I never am penalized for not returning the phone call to confirm the appointment. I have also never experienced such unprofessionalism, and such a lack of effort to accommodate the situation especially since I did nothing of fault. Because of this, we left without my son being seen. I will not be returning to this practice and I sincerely hope that the staff is spoken with and changes are made to prevent this from happening again. read more

I was not given an estimate for treatment before it was rendered. It's poor practice management to not inform your patients of what they're going to owe before you start treatment! read more

The old greenbrier location was very nice and friendly staff, made my son feel comfortable and relaxed. Well when they moved locations they seem to have left that behind.... The staff wasn't rude but wasn't warm and inviting like before, the cleaning and exam areas are all in one big room, basically an open bay of flat tables. It seems they have more of a "mass production" feel as opposed to the experiences we've had before the move. Not to mention that if your child is a bit hesitant about the dentist and then goes into the big open room with other kids acting upset or crying I'd imagine it won't turn out well. read more

:My kids had a great experience here! It was a little crazy because I had five of our children ages 2-10 all in for cleanings and checkups at the same time. They were fast and had fun incentives to help my youngest kids that were scared and unsure. Everyone we came into contact with were nice and the office is fun and super kid-friendly with a mini theater for kids in the waiting room, tv's on the ceiling visible during cleanings, and the fun bubblegum-type machines where the kids get little trinkets of some sort (my boys loved the little ninjas figures)! Thankful my kids had fun going to the dentist! read more

Worst children's dentist ever. They told me my son needed sealants, when we showed up for his appointment they wouldn't let me come back with him, he was only 7 & had never had any dental work done. When he came out he fell into my arms and sobbed that it felt like he couldn't breath in the chair. Even worse the dentist did 3 fillings!!!! When I confronted the office mgr, she lied and said that the sealants wouldn't be covered by insurance so they had to fill his perfectly healthy teeth. My insurance covers sealants 100%, fillings just cost more. He didn't have cavities (his xrays and 2 other dentists confirmed) Dr Weiss lied and said that he did. Don't take your babies here! read more

Great dentist office for kids, including those with special needs. The staff is very friendly and fun. We take four kids under 7 here for appointments and everyone makes sure all of the kids are cared for well. read more

This office is not my child's regular dentist. However when my child had an accident Thursday night (and my regular dentist office didn't bother to call me until Monday), they returned my phone call and got her in the next morning at the Chespeake location! They took care of my scared little girl and got the ball rolling to see the required specialists. Their customer service is top notch! Deborah answered the phone on the times that I have called and has been nothing but helpful, curteous and polite. They have certainly earned my business from the other company! read more

My youngest daughter (9) just has her first cavity filled. They gave her laughing gas, which didn't work and she tried to tell them, but they refused to listen to her and proceeded anyways. She begged them to get me, they said they would but then refused to come and get me. She was crying from being in pain and wanting her mom and they told her to stop being a crybaby because she was too old to being crying. That was completely uncalled for. Just because the patient is a child doesn't mean you can treat them with disrespect. You don't dismiss a child when they are telling you they can still fill everything, you don't lie to them and deny them their mother and you especially do NOT call them names!!!! My daughter is traumatized from this, rightly so. No child should be treated this way, EVER!! Needless to say, we will NEVER go back and you can be sure I will be telling everyone Ink ow to stay away from these wretched, insensitive jerks. When I called the next day to cancel their next cleaning and said I would never be returning, they didn't even ask why I wouldn't be returning! They said if you need us again then feel free to call us. I told them I would never return because my daughter was treated so horribly. They responded with an insincere "sorry." So no concern over losing multiple patients, no concern over why they are leaving, nothing. read more

I only kept going here because my husband met the actual Dentist Weis and I thought he said he liked him as they had a bit in common. Upon further discussion with my husband due to all the issues with this office, I found out my husband actually said Weis himself was a big jerk, except in other terms I won't put on the internet. It shows with his staff. They all act like a child mill, just milling kids through there as fast as possible collecting that money. One, ONE, front office woman was superb there but unfortunately - she's not around a lot! They didn't believe me when I told them there was a laughing gas leak in their old office. It was so strong, I had to wear a mask while in that office. One of their techs was always with the red eyes and acting drugged! Since they are in the new office, I haven't seen that addled brained tech with the red eyes or smelled that gas either. What really pissed me off was that they didn't offer my child any other options for his mouth except METAL! I would have definitely paid more, I didn't know it was an option because they didn't know what they would do once they got into his mouth in surgery. I have a special child whom they had to put to sleep to get in his mouth. They could've thought of the patient, you know my SON, and thought AHEAD and said, there maybe other options during the surgery for such and such, we'll let you know. I called twice and left a message for someone to call me about this grievous error and not ONE PERSON EVER ATTEMPTED TO CALL ME BACK and I was NICE when I told them what I wanted to talk about because the person on the phone didn't make those poor decisions for my son. They are the coldest dentistry office I have ever been to and I have been there at least two years. I kept giving them chance after chance, but once they put all that metal in my son's mouth without giving me options, and that drug addled tech gave my son a mouth full of fluoride when he gets hives from that, and I asked them not to do so, that was the straw that broke the camel's back! Make sure to go to the dentist's office if you want money grubbing robot's making decisions for your children with those priorities. read more