We have been Hal Watson members for years and can't be more pleased with their service. Our…read moreupstairs AC went out last week and they sent a tech out immediately who identified the problem. They got it fixed the next day and found our thermostat had also shorted out. They offered to install a new one for free even though it wasn't their fault. Love these guys. Prices are reasonable and service is exemplary.

My 85 yr old parents purchased an annual maintenance agreement from Hal Watson to have their A/C…read moresystem inspected twice/year. HW came, did something to their AC and said they needed a new condenser fan motor. $700.00. As soon as he left, their AC stopped working. Worked fine all year... the exact moment he left it no longer functioned. The odds are astronomical that the system suddenly broke the moment he left. HW maintains it was a coincidence and the motor was already failing. 100+ degrees and elderly people. $700. We called a relative who got the same part for $165 and put it in. We asked for a written inspection report and HW said "we don't do that". You decide for yourself if you want these guys in your home.

Long Air Conditioning has been taking care of my air conditioning problems for over 30 years. It…read moreis a family owned company & they respond promptly, 24 hrs. a day. Their service reps are always extremely polite and clean up after themselves. I am elderly & live alone & it%'s great to know I can count on them.

Long AC and Mr. Norman have been servicing my Mom's AC for years. It went out late yesterday, and…read morebecause Mr. Norman (her favorite:)) could not get out until next week, they sent Daryl out first thing this morning to fix it..which he promptly did. They are professional, fair, and reliable. Would highly recommend.

Wonderful to work with, honest feedback, efficient, and budget conscious. Incredibly friendly staff…read morewho I've used for years now.

Head to service call this morning and though they didn't promise to come out same day to fix it,…read morethey did promise a zero fee quote. I had them come out with my fingers crossed and within five minutes, they were able to diagnose the issue. They made the replacement and were on their way within fifteen minutes and my house is already cooling down. I am thrilled, and this was a painless process!

I called 8:00AM and Steven showed up by noon. He was very professional and explained everything he…read moredid. He was very honest and had the AC cooling in around an hour and a half. I recommend this company to anyone who wants a fair price and quality service.

I asked for a HVAC system that is too large for my house. They told me it did not need the extra…read morehalf ton, but did not explain that it would cause the problems it has caused ( high humidity, insufficient sized ducting, short cycling of the heater in cold weather, etc. etc. etc.). Now, I have a system that will wear out prematurely and does a terrible job at maintaining a comfortable home. When I asked them to give me a reasonable accomodation on pricing for a replacement system they did not bother to do that, but they did offer to sell me a whole home dehumidifier to reduce the high humidity levels in my house caused by the wrong sized system they installed. I was a senior senior citizen when they sold me the oversized system. I am told that the AG's office in Austin would be very interested, but I do not want to cause them that kind of problem. So. I am just stuck it seems. Be careful. They will sell you what you ask for whether it is technically correct for your home or not. Service requested: They gave me what I asked for. Quality: I got the Amana brand. Value: Wrong system for my home. Where's the value in that ?

My A/C started blowing 82 degree air and I turned it off. This was on a Friday evening. Saturday…read moremorning I called and spoke to Angela who arraigned for a tech to come out. Parker evaluated the cause (slow leaking evaporator coil) but he wanted to be sure the rest of the system maintained integrity by performing a pressure leak test which he did a few days later. He charged the system back up, enough to get me to the pressure test. Confirming the problem, he passed me over to Hope who provided a solution and explained in detail what needed to be done, what it would cost, and how long it would take. This was on a Friday afternoon. She was able to coordinate the required new equipment, materials and schedule their construction team for the following Monday morning. Everything was in place that morning and needless to say, they knew what to do and how to do it. They jumped on it, and never stopped. No breaks, no lunch and were finished by 2:00 PM. This was a major project, having to demo and rebuild the supply plenum, remove and replace the coil section of the furnace, install a new drain pan and drains, etc. As fate would have it, my thermostat had failed and that caused a delay getting the system to start. Richard, another airWoodlands tech came out and discovered the problem quickly and provided me with a new thermostat. From Angela, to Parker, to Hope, to Cossa, and to Richard, I could not have asked for a better team from any one, anywhere. Customer service in general has failed in America, but this group is an exception. I will never have to search for an a/c contractor. Air Woodlands is the best. (A special call out to Parker. He was the key element in earning my trust and Air Woodlands)

We had our AC go out and I found Air Woodlands on yelp. We also wanted a second opinion. So glad we…read moredid they came out fixed our issue on the spot then sent out Hope who gave us a very thorough quote for a repair or replacement. There was no high pressure sales she did a great job explaining everything in detail and we opted for the replacement which they did the following day because we were leaving out of town. The crew did an outstanding job. We couldn't be happier. Outstanding service.

I AM A VETERAN. This is a VETERAN-OWNED COMPANY, I trusted them; that trust was MISPLACED. Kind…read moreof says it all. Apparently, based on other comments here, I am not the only one. Personally, I felt like I was treated like the technician's PERSONAL ATM CARD. When you complete work that I didn't ask for, wasn't required for the problem I called you for, and I didn't approve, you have taken my money without permission. Telling me AFTER THE FACT and CHARGING ME FOR IT... is NOT PROFESSIONAL.

They also will block you on Facebook if you leave a bad review. And I just had my system repaired…read moreby another HVAC company for 312$ not 3500$ My advice is to stay away They refuse to do the warranty repair.

We had three HVAC companies come out to give us bids for a new AC unit, and we ended up choosing…read moreKAC Express. I honestly couldn't be happier with our decision! Jack came out, looked everything over, and was here maybe 10 minutes. There was no sales pitch or pressure--just a straightforward quote for a Trane unit. We appreciated the honesty and simplicity. The very next day, the installation crew arrived and had everything completed in about six hours. Later that afternoon, while I was cooking dinner, Trung (the owner) called and said he was outside. He wanted to personally inspect the installation before the job was considered finished. He thoroughly checked the crew's work, and you just don't see that level of customer service anymore. To top it off, KAC Express was less expensive than the other two companies that gave us estimates. Great price, quality equipment, fast installation, and outstanding customer service. If I could give KAC Express 10 stars, I absolutely would! Highly recommend them.

My air conditioning went out in the middle of the night, and I was able to reach Trung at 5:00 AM…read more To my surprise, he answered right away, gave me a timeframe for arrival, and showed up exactly when he said he would. Once on site, he quickly diagnosed the issue, took the time to explain what was wrong, and showed me exactly what needed to be fixed. What I appreciated most was his honesty and transparency. He didn't try to upsell me or take advantage of the situation, and the repair was completed quickly at a fair price. It's not often you find someone who is responsive, punctual, knowledgeable, and trustworthy. If you're looking for an HVAC company that genuinely cares about its customers, I highly recommend KAC Express and Trung.

While the actual AC service seemed fine, how Fresh Tech AC management handles property damage and…read morecustomer service after the fact is completely unacceptable. During their service visit at our family home, the technicians damaged our carpet. I know accidents happen, so I tried to be as fair and reasonable as possible. I hired a specialist and explicitly asked them to quote the absolute minimum repair size using the exact same grade of carpet so I wasn't overcharging the company. Instead of doing the right thing and reimbursing us promptly, management dragged this out for over three weeks. I had to constantly follow up via calls and texts just to get an answer. When they finally agreed to pay, they insisted on sending the money via PayPal as a commercial transaction, which meant PayPal took out a transaction fee. They left me short of the actual repair cost and expected me to just absorb the fee for damage their technicians caused! I have now had to sent them a formal legal demand letter just to get the remaining $20 balance paid. It is exhausting to deal with a management team that refuses to take full accountability for their mistakes. If you hire them, take before-and-after photos of your home.

Alex was very helpful. We requested them to check one of our units, and do a few upgrades needed…read more Timely responses. Fair pricing. Recommended.