Today I met Garrett for the first time when he came by to run a wellness check on each of our three…read moreTrane units. I was impressed with his professionalism, his courtesy and his commitment to servicing those customers who have entrusted Comfort King with their HVAC needs. Although our initial discussion last year did not go well, he more than addressed any previous concerns I may have had during the ownership transition period. I appreciate Garrett reaching out to me to reset our customer/contractor relationship. I can assure you that I will be a Comfort King customer from this point forward.

I did report an issue with the air condition the lady told me the charge will be by the technician…read more- the technician was very professional and gave me 145 dollars charge I decided they send me the invoice to the mail abd pay - the next 3 days the ait condition failed again try to call but they did not answer- due to my schedule I only can call certain times - then I got the invoice for around 250 - finally they did answer - and they did not like that I told them if I would have paid you that day would be 145 and still the problem is not fixed, the next thing she said you are unhappy - we won't charge find someone else. they just made me loose time - and who knows what they did for real - and still I don't have it working. the technician has better customer service than the people that answer the phone -abd office- and due to tgat he did not have the opportunity to check what he overlookEd- at least I won't be charge but definitely the people on the phone worst customer service abd very opportunistic not as honest and professional as the technician - advice pay at the moment with the technician otherwise they will take the chance. again at least they cancel the charge for a service not given and I am bringing another company to tell me what it was done to the unit which I told the lady I will do.

My A/C started blowing 82 degree air and I turned it off. This was on a Friday evening. Saturday…read moremorning I called and spoke to Angela who arraigned for a tech to come out. Parker evaluated the cause (slow leaking evaporator coil) but he wanted to be sure the rest of the system maintained integrity by performing a pressure leak test which he did a few days later. He charged the system back up, enough to get me to the pressure test. Confirming the problem, he passed me over to Hope who provided a solution and explained in detail what needed to be done, what it would cost, and how long it would take. This was on a Friday afternoon. She was able to coordinate the required new equipment, materials and schedule their construction team for the following Monday morning. Everything was in place that morning and needless to say, they knew what to do and how to do it. They jumped on it, and never stopped. No breaks, no lunch and were finished by 2:00 PM. This was a major project, having to demo and rebuild the supply plenum, remove and replace the coil section of the furnace, install a new drain pan and drains, etc. As fate would have it, my thermostat had failed and that caused a delay getting the system to start. Richard, another airWoodlands tech came out and discovered the problem quickly and provided me with a new thermostat. From Angela, to Parker, to Hope, to Cossa, and to Richard, I could not have asked for a better team from any one, anywhere. Customer service in general has failed in America, but this group is an exception. I will never have to search for an a/c contractor. Air Woodlands is the best. (A special call out to Parker. He was the key element in earning my trust and Air Woodlands)

We had our AC go out and I found Air Woodlands on yelp. We also wanted a second opinion. So glad we…read moredid they came out fixed our issue on the spot then sent out Hope who gave us a very thorough quote for a repair or replacement. There was no high pressure sales she did a great job explaining everything in detail and we opted for the replacement which they did the following day because we were leaving out of town. The crew did an outstanding job. We couldn't be happier. Outstanding service.

Wonderful to work with, honest feedback, efficient, and budget conscious. Incredibly friendly staff…read morewho I've used for years now.

Head to service call this morning and though they didn't promise to come out same day to fix it,…read morethey did promise a zero fee quote. I had them come out with my fingers crossed and within five minutes, they were able to diagnose the issue. They made the replacement and were on their way within fifteen minutes and my house is already cooling down. I am thrilled, and this was a painless process!

Robert, the owner of Pristine Air, came out to evaluate a malfunctioning A/C unit. We discovered…read morethat it was broken beyond repair and would need to be replaced. Robert quoted me a fair price and offered several options for payment and financing. We settled on a date for the replacement. The replacement crew arrived on time and completed the full replacement in about 4 hours. They were courteous and professional throughout. Robert stopped by later in the day to personally ensure everything was functioning correctly, which it was. Overall, Pristine Air made what could have been a very stressful situation - loss of A/C during the Houston summer - a breeze. I really appreciated their professionalism, high-quality work, and complete transparency. I would gladly recommend Pristine Air.

We contacted Pristine Air for a quote for a new system ac/heat with heat pump. They came out gave…read moreus a quote, we agreed with price schedule a day to come install. They showed up at the time they said they would started working immediately. When they completed the service, they had us look at everything make sure we were completely happy and we paid them. I would definitely recommend them. They were outstanding friendly didn't try to nickel and dime you or try to add extra items. If I could give 10 stars, I would!!!!

Highly recommend these guys for not just general maintenance on the AC unit but for their very…read moreknowlegeable on the systems and ways that unique layouts, or improper duct installation can affect the way the house cools. I had rooms that were some hot, some cooler, and overall the machine was just running too much making the electric bill go up. They were able to fix some of the leaking ducts, as well as service the unit in the attic and the outside section to make sure that the house would properly cool down. That on top of the UV light i had installed and some new filters throughout, my whole family is breathing better and staying comfortable. Pricing was very fair. Not to mention they are very nice, funny, and polite, great guys to work with, and the office lady is incredibly nice too when she schedules my appointment. Thank you to SWAT and their team.

Life savers! I had a debacle experience with another company. So I called in the swat team and they…read morefixed everything!

I use Airsimplicity for our business and find them to be efficient, prompt, reliable and…read moreprofessional. I know that their prices can be hirer than other air conditioning companies but I'm a firm believer in you get what you pay for most of the time. I do know that when I call Michelle depending on the time of the day, I will have a Tech here in a reasonable amount of time and they will work until the problem gets resolved unless parts have to be ordered.

AirSimplicity Mechanical Services LLC, October, 2023 Grade1/2 out of 5. I really felt ripped off by…read moreprice gouging by these people. When my A/C stopped working I immediately knew by the sound it was making all it needed was a new capacitor. As a retired Certified Manufacturing Engineer (robotics) I know this to be a simple matter of unplugging the old component and plugging in a replacement. Checked online with Grainger, capacitors start at $60 retail. My regular A/C guy was booked for days. A friend suggested these people. I called and told them what was needed. They said it would be $99. The technician showed up and had the unit working in about ten minutes, since he didn't have to figure out what was wrong. He then billed me nearly $500 for something almost as easy as changing out a light bulb. When I was younger I would have done a simple task like this myself, but now Doctors recommend seniors stay out of the excessive heat. I just didn't expect to be taken advantage of. I have been waiting more than a month now for Michelle Winchester to get back to me with the promise of some resolution.

Amazing Work and affordable, Edward was awesome!! I had originally made the appt. with Ashley as…read moreneeded our HVAC yearly maintenance performed, which She was a Rockstar as confirming my appt via email reply. Ed arrived today serviced the A/C system which was still working solid from last year and also informed my wife and I on some items that could be installed to prevent certain issues down the road, which was awesome because who wants a problem in the warmer months. Ed was very knowledgeable and His professionalism was great and this company will continue to have our business for the long haul. They treat you Right for sure, very personable about your concerns with your HVAC issue's. Honest and professionalism at its finest. Thank you again. I wish there were more stars to give !!!

These guys stand by their work and I appreciate that! My AC went out this past Friday. After doing…read moresome troubleshooting Saturday morning to see if it's a simple fix, I was unable to get it back working so I decided to give them a call. They did a service call later that day which revealed that the board on my furnace was bad and needed to be replaced. They put in a temporary fix which allowed one of my 2 thermostats to directly control the AC for the entire house until then. Monday roll around, they came out and replaced the board which took a few hours. After being told it was done, there was still no air coming out of the vents. I communicated my problem and the next day, the owner had another tech out investigating my issue which revealed a slightly different issue than what it was originally believed to be. They got it figured out and got my AC working. They also came back the following day just to further troubleshoot and make sure they had the issue fully resolved, then also fully explained to me what was the issue and the steps they took to resolve it. I felt like they took the effort to make sure my issue was resolved properly. I stand by any business that values customer service. I recommend these guys!

Second Recommendation: I cannot stress enough how absolutely wonderful the A/C Guy team is. I have…read moremultiple rental properties and they have always taken care of us. Today, I called to have a rental property AC unit inspected which was not blowing cold air. My renters had called another company and they claimed we needed a complete new upstairs AC system for over $ 10,000. I called the AC Guy, they came out the same day and found a defective switch. System was back up and running the same day for less than 300.... They are the most honest, trustworthy and absolutely awesome team you will ever meet!! Plus.... as a landlord, they will go to my properties and bill us or pay over the phone, don't even need to be on site!!! Keep up the excellent work!!!

I can't think of the correct term the service, response time and quality that everyone provided…read morefrom the A/C Guy. I was ripped off a few months ago by another company but was too scared to call anyone else to come and repair my AC. I was recommend by a co-worker to call Wesley the owner hoping they could help. They did more than that. Cynthia was absolutely lovely to deal with on the phone, the same day Scot was over to diagnose the problem, and they were able to schedule to come back and complete the repair in a day or two. Pricing was competitive, but what I value most is customer service.