Took my clippers in for service a few weeks back and when I dropped them off I filled out an extensive sheet that gave them multiple ways to contact me regarding my clippers. A week and half passes and I haven't heard anything from them, so I call and check and the guy seems helpful but really has no clue about the clippers. So, he tells me to call back the next day between 10 am and 2 pm. I tel him I will try but I also tell him I'm not sure if I will be able to SINCE I ALSO HAVE A JOB.
Sure enough, I'm unable to get away from the training I'm in to make a phone call during that time. So a couple days later I call again to politely check-in about my clippers since conversely, no one has called me either. Or emailed. The same guy answers the phone and when I politely indicate that I was calling to check on my clippers - he jumps down my throat demanding to know if called between 10 am and 2 pm. As a side note - no where on the form I filled out did it indicate that was the only timeframe I would be able to get follow up information about my clippers. I'm so shocked by this dudes reaction to my question that I just hang up the phone. My husband sitting next to me, hears the entire thing and calls them back asking where they learned their customer service skills. He then asks for the manager, he is told they aren't in and then the guy starts yelling at my husband "WHAT YOU THINK YOU'RE GOING TO GET ME FIRED?!" Over and over again. My husband said, "no? But I would like to talk to him about your customer service skills." The guy on the phone is belligerently yelling at my husband, refusing to give his name, so my husband hangs up.
The next morning, it's like a Christmas miracle - the shop owner found my phone number and called me (before 10 am - much to my shock, I'd not receive any contact from them that I didn't initiate even though they had the form I filled out) but, I wasn't able to answer (because as stated, I work during that timeframe) and he told me what was "probably" wrong with my clipper but not to worry as he wouldn't be servicing them due to the phone call.
I would give zero stars if I could and I would take my clippers elsewhere, but Weiss seems to be the only place in town and you'd better not call and check on your clippers outside of 10 and 2. read more