After Shottenkirk Honda changed the recalled fuel pump in my Honda Pilot, an "Emissions System…read moreProblem" warning appeared as soon as I drove it off their lot. I returned to the dealership the same day and explained that this was the first time I had seen this warning, which only appeared after the fuel pump was replaced. I asked them to clear the code, thinking that would resolve the issue. The service technician informed me that the fuel pump might have been installed incorrectly and said they would fix it. I left my Honda Pilot with them, assured that the problem would be resolved. Later, they called to inform me that my purge valve needed to be replaced for $300--and that this issue was completely unrelated to the fuel pump replacement. I explained that the purge valve and fuel pump are indeed connected in the Honda Pilot. I have spoken with other mechanics who wholeheartedly agree that these components are connected. My mechanic cleared the error code, but when it returned, the code indicated an issue with the evaporative control system purge flow. The evaporative control system (EVAP) prevents gasoline vapors from escaping the fuel tank into the atmosphere. The P04F1 code for Honda vehicles indicates that low purge flow has been detected in the evaporative emission system. This system is responsible for controlling and capturing fuel vapors to reduce emissions. The purge valve may wear unevenly and intermittently stick, resulting in a diagnostic trouble code (DTC) related to the evaporative emission system purge flow malfunction. There were no error codes on my car when I gave it to them, and I believe there should be no codes when I get it back. Why do I now have the codes PO4F1 and PO441? However, they are refusing to pay for their mistake. What should I do? Update: In response to my last review, Shottenkirk offered me an opportunity to call and resolve the issue. However, after holding for ten minutes, I was only asked for my information and assured that someone would call me back. If they are genuinely interested in resolving this matter, they already possess all the necessary details to reach me, including the date, my name, and my car information that I provided in my recap of the situation. It's clear that they would rather focus on maintaining a positive public image online rather than directly addressing this issue. This approach is unacceptable. Update: I received a call back offering to trade in my vehicle. While I appreciate the offer, it is not necessary. I will not be purchasing from Honda Shottenkirk again, as they cannot fix their own mistakes

High pressure. Asked for a moment to speak to my son before signing on the dotted line and was told…read morethey really didnt have time fir that because they had another customer waiting in line. Very rude.

Service got my car in and had if fixed the next day. Car is doing great now and wife is happy,…read moreThank you

Worst service experience ever. will never go back to this dealership again for service…read more service on my van twice did not fix the issue either time still have the oil burning smell in the cab. first time battery issue they repaired the motor and still I had to go to Goodyear for a battery the next day after the first repair. Back the second time for oil smell in cab and still not resolved oil smell is still there. Service writer Jessica Ramos fabricated issues. I still have the burning smell in the cab I will go to another dealership before going to this shop again.

Corey and Mark made the usually excruciating ordeal of car purchase easy/peasy. Corey actually…read morelistened to what I, a 75 year old lady, wanted. He made helpfully polite suggestions. No pressure. When the car was delivered, it surpassed my expectations. And when Toyota balked at financing, Corey went to bat for me. I recommend Corey to anyone in the market. Having dealt with Jim Ellis Audi, Ed Voyles Hyundai and that dreadful place across from Rome High, I was pretty jaded and expecting trouble. Not so with Corey at Riverside. Mark carefully explained each page as necessary without my feeling stupid. At 75, this is probably my last new car and I am long past caring what others think. My money, my way. BUT it is refreshing to be treated with kindness and respect. Mark did not have to take the amount of time he did. He knows his business. So yes, I am happy to give Riverside Toyota my highest recommendation. BTW, I gave Riverside Toyota a chance based on the recommendation of friends.

I stopped by this dealership for the first time after moving to the area. I own two Toyotas and was…read morechecking on service options and whether the 2026 models were in, as I plan to trade both. While there, I picked up an air filter. The parts rep handed me the part and took the invoice to the cashier. I didn't check the price until after the transaction was complete--$30 charged. I looked up the same part at my previous dealer: $21. Verified by phone. Same OEM part, same brand, same dealer channel. That's a 30% additional markup above another dealer's pricing. It's not about the $9--it's about principle. If a dealership is willing to overcharge on a basic part, they've signaled they can't be trusted with a major transaction. That $9 cost them two vehicle sales and all future service business. I only use dealer service, and I was ready to commit locally. But this was short-sighted and unnecessary. I have photos of both receipts and confirmed the price difference directly by phone. This wasn't a misunderstanding. It was a bad decision. "Trust separates the successful from the surviving' Clint Eastwood

Great dealership! quality vehicles, family owned. super friendly, 10/10 recommend Street Dreams…read moreAuto Sales!

Got my car out here and gave me a great deal that was purchase. Thanks a lot for the amazing…read moreservice.

After Shottenkirk Honda changed the recalled fuel pump in my Honda Pilot, an "Emissions System…read moreProblem" warning appeared as soon as I drove it off their lot. I returned to the dealership the same day and explained that this was the first time I had seen this warning, which only appeared after the fuel pump was replaced. I asked them to clear the code, thinking that would resolve the issue. The service technician informed me that the fuel pump might have been installed incorrectly and said they would fix it. I left my Honda Pilot with them, assured that the problem would be resolved. Later, they called to inform me that my purge valve needed to be replaced for $300--and that this issue was completely unrelated to the fuel pump replacement. I explained that the purge valve and fuel pump are indeed connected in the Honda Pilot. I have spoken with other mechanics who wholeheartedly agree that these components are connected. My mechanic cleared the error code, but when it returned, the code indicated an issue with the evaporative control system purge flow. The evaporative control system (EVAP) prevents gasoline vapors from escaping the fuel tank into the atmosphere. The P04F1 code for Honda vehicles indicates that low purge flow has been detected in the evaporative emission system. This system is responsible for controlling and capturing fuel vapors to reduce emissions. The purge valve may wear unevenly and intermittently stick, resulting in a diagnostic trouble code (DTC) related to the evaporative emission system purge flow malfunction. There were no error codes on my car when I gave it to them, and I believe there should be no codes when I get it back. Why do I now have the codes PO4F1 and PO441? However, they are refusing to pay for their mistake. What should I do?

Shittonkirk is a joke, please avoid them at all costs. They insist you go inside before viewing…read moretheir inventory to ask you a series of questions about what your looking for in a vehicle but then bring a completely different vehicle as if they weren't listening. They will try to sell you damaged inventory and pass it off with paint markers and clean carfaxs. If you do decide to buy please double check their numbers because they will over charge you. Their prices do not match the ones they posted online. Their financial department is only there to sell you their warranty not to mention who your actually financed through or GAP insurance. I purchased a CPO 2024 Hyundai Palisade 2 weeks ago and the check engine light has come on 3 times already. They replaced the fuel injectors the first time and did absolutely nothing the second time (paperwork advised cleared code and drove for 80 miles check engine light did not come back on so car is fine) I have explained that the car is stalling. The car will be going 65mph one minute then when going up hills with the petal to the metal rpms remaining at 2rpms but car slows down to 25mph and struggles to gain speed. When coming to a red light the auto stop will engage and when releasing the brakes the car will give you whip blash however they advise the car is fine. Ive owned the car for 2 weeks and 4 days and the check engine light is back on for the third time. The last time my car was in their shop I got it back with an unknown greasy chemical sprayed all over the driver side back glass and fuel lid that will not come off. Shittonkirk doesnt seem to care that the car they sold and warrantied is placing my family in danger.

The sales team was amazing. They didn't pressure and let us test drive and take to an independent…read moremechanic to check it out.

From the owner: We have been in business since 1969! We sell the best, others sell the rest” Stop by and take a…read moretest drive. You will not be disappointed. Our roots in Rome run deep, we are the oldest, honest car dealership in Rome, Ga.

I wouldn't take a bicycle to this clown show. 2020 Dodge Challenger had a sunroof that would open…read moreon its own. Made an appointment a week in advance. Day 1 not touched, Day 2 said they were diagnosing problem Day 3 said they were ordering part and it would be ready next day. Day 4 now they say they are waiting on approval from warranty company. Day 5 they say I can come get car the part is on back order, and they will call when it comes in. A week later I make an appointment. Got to dealer at opening. After 4 hours they inform me it's the wrong part, and they disconnected the switch, so the sunroof wouldn't open. Saturday the sunroof opened and because they had disconnected the switch now the roof can't be closed. Monday back to this sorry service dept. 6 hours later car hasn't been touched. 5 hours ago the service advisor said they were pulling it in. Nothing but lies and unqualified technician. Drive a 100 miles to avoid this place, because it will be the worst experience you'll ever have.

Absolutely nothing positive to say about their service department. Woman was rude from the start,…read morethey were inconsiderate of my time and found nothing wrong with my truck when coolant was visibly leaking out of it. Not to mention being hung up on after finally getting ahold of them 8 hours after dropping it off and multiple attempts to get the status of my vehicle when it wasn't supposed to take more than an hour or so. Their mechanic was "looking at my truck" for hours and I called to see what was going on and they said they are still running tests on it, so I pulled up to check as I was on the phone with them telling me this and it was parked in the lot not being looked at with the mechanic sitting around chatting with his buddies. Took it to another Ram and their service department found a major leak within one hour. Such a waste of time bringing my truck here.

Vehicles so nice and priced just right.. we bought two! Impeccable service, honest and friendly,…read morehassle-free. Graves Auto Sales is the only place you'll ever need to look for your next car or truck. Thank you David! You're the best!

From the owner: We at Graves Auto Sales want to help you have the best car buying experience possible. We offer no…read morehaggle, no hassle pricing, and all customers are offered the same great deals. We have no commissioned salesman, so we can offer much lower pricing than most of our competitors. All of our vehicles are clearly priced, and we never add dealer fees. The price marked is the price you pay, only add tax, tag, title. As a family owned used car dealership, we see ourselves as part of the community and believe in supporting and helping others make the right decision when buying used cars. We are exited to be able to help you find your perfect vehicle and offer great customer service. We have our vehicles inspected thoroughly before they are offered for sale. We try sell the highest quality of vehicles possible. We will do our best for you to leave our dealership with a smile, and we hope to make you a customer for life. We are a CARFAX Advantage Dealer committed to offering a CARFAX Report on every used car we sell.

Very Nice Folks! Worked hard to get me financing on a Chevy impala. I got low payments!read more