Terry Santos (Manager) and the rest of the staff are very professional and helpful to the residents…read moreand to the providers that visit their clients. Every time I visit, I see the Facility very clean. Terry the Manager works very hard to keep order and makes sure residents are safe. I am very satisfied with this Facility thank you Terry for your patience and your hard work!!

The Manor is literally a Hell hole. I would not even allow my dog, much less a human I cared for,…read moreto spend 15 minutes there. The single rooms are the size of a closet without a closet. The facility is beyond nasty without sufficient supervision, especially on the weekends. Before you allow a family member into this facility, visit the actual rooms where people are housed. I have seen cleaner prisons. It's truly sad, the residents there are great people. They deserve better treatment and living conditions.

you would be very very lucky if you spent your golden years at The Brookdale Ocean House. The…read morelocation doesn't get any better. Many residents walk daily on the ocean park path. there is a beautiful courtyard with a Boci court, lots of public spaces with great views. the dining room staff is efficient and we thought the food was delicious. A shout out to the executive director Mario who is really getting the place in shape now and my experience with Alexis who runs health and wellness was also 5 star. Whole staff is very caring. Another thing is the residents are very friendly and welcoming. Some senior homes have cliques and Ocean House has a great mix. you are always welcome to join a table. They celebrate all religions holidays and make it festive. They have started a needed refurbish project with new furniture so I believe this home is very stable.

Mario from corporate goes door to door yelling at patients there. The front desk wasn't surprised…read moreby his behavior at all. All children need to find another place to place their parents. There is zero accountability at this facility. I'm appalled and sadden to hear Mario scream at an elderly lady in her home.

Dad moved here last June and we could not be happier. He is so well loved and well cared for and…read moreSAFE! He had lived in an assisted living and then memory care in a large complex previously for 5 years. After hip surgery he needed to be in a wheelchair and required much more assistance. Here he is never out of sight or sound from a caregiver. He spends hours in their beautiful garden in activites with other residents. We adore the staff. They make sure he is drinking water or juice throughout the day. He has two alarms at night to ensure that he does not get up in his own. The owners live on the premises. Management is in constant communication with us. It was hard to leave his former residence as we'd grown so close to everyone - but it was the smartest move we've made.

From the owner: We are a Residential Care Facility for the Elderly, specializing in memory care focused with hands…read moreon care with clients who need 24 hour around the clock care, while living here in our gated community.

Great facility with humbling staff. My family and I had a…read morevery pleasant experience at the Bentley Suites.

Avoid this place for your loved ones. I live next door and there is a man living in Bentley Suites…read morewho has screaming outbursts throughout the day, including in the middle of the night. He screams at the top of his lungs. It's disturbing on multiple levels. Not only is it disruptive to everyone that lives in the building and the surrounding area, it's pretty clear staff is doing nothing to address this man's psychological issues.

My father lived at A Caring Touch for almost two years before his passing away last week…read more I cannot thank all the caregivers and managers enough for all the love, support, care and concern they gave my dad and my family. From shopping for his favorite foods, to daily walks to the park, to arts and crafts, to weekly music-the entire staff and owners worked tirelessly to make my dad's last few years as comfortable and loving as possible. I highly recommend A Caring Touch to anyone who is looking for a loving and safe home for their loved ones.

Great location and beautiful property! The person I spoke with was nice and very knowledgeable.read more

I needed my father moved into a senior living community immediately. I imagined it would take at…read moreleast a month if not longer. Ron Passaro responded to me and was on top of my request from day 1. I was in town for only 1 more day and he arranged for us to visit a place that checked our boxes that day. In under a week my father was able to move in. Ron made miracles happen. Ron was honest, he worked within my father's budget and it was a very positive experience that exceeded my expectations.

Ron goes above and beyond to help families find the right fit for their loved ones. We had a very…read morecomplicating situation and he went to extraordinary lengths after the LA Fires to let us tour places that were still evacuated. And ask him to tell you what creative and compassionate lengths he went to helping families visit their loved ones during COVID.

I highly recommend placing your loved one here especially with all that's going on in nursing…read morehomes. The staff are like family and work together as a team to ensure piece of mind and safety. I'm here due severe weakness from lying down while sick. I receive OT/PT 5 days and they make it fun. I get a true work out, good food according to Dr.'s instructions. Late night healthy snack for those who fall asleep late. This is the most patient and professional staff I've seen that work 24/7 without a drop of laziness while some facilities are known for sleeping. If I ring my call button at night someone is there right away. I personally rate SMHC 6 if the system would allow me but it only goes to 5 stars. Thank you team! Vanessa Forte

My close friend's 91 year old nana fell and had to have hip surgery…read more I've come to visit her several times and she loves the care she's been getting here. She loves her nurse, the food and she's very happy. When she did research on recovery places this one came the highest rated for her insurance. Nana keeps saying she's surprised at how quiet it is here. We are very happy with the people here and the care she's getting. They all deserve recognition. Thanks for taking care of Nana and yes the office experience is excellent.

I have not been to this facility. However, when I called to inquire about the facility, the phone…read morewas answered by a gentleman who spoke little English and did not even say hello. When I asked to speak with someone about the facility, he said "Call Monday" and hung up. I cannot even imagine what the patient care at this facility is like if they cannot even be pleasant in answering the phone.

Ronnie and the entire staff are thoughtful and thorough and are very much aligned to the care each…read moreindividual needs in their community

Toured this facility today for a great aunt. Luis Monterossa was the tour guide. He was so…read morefriendly, patient, and informative. No pressure at all. Very clean environment. If you have a loved one who is no longer able to stay in their own home, I would definitely check this place out.

I highly recommend their services. The staff's communication flow really provided peace of mind and…read moremade for a great experience.

Terrible experience. Over promised quality…read more Under delivered results. Dont let their words fool you.