I have shopped this store several times and I find that the staff is very knowledgeable and…read morehelpful. I have made some purchases that I would consider to be big ticket items an Ego lawnmower and an Ego snowblower both were less expensive than the other places I searched. Become a rewards member and enjoy the savings today

I cannot say enough about the amazingly kind and thorough help I received recently from Phil at…read moreRocky's Ace Hardware in Dover, NH. When my key with new battery would not start my Toyota Corolla, Phl, the Manager, I believe, leaped in to help! At first he got the snow plow to try to jump start to no avail, but Phil stayed with me. He had the intelligence to finally realize my key had been wiped and had to be reprogrammed. He sat in the car on a busy, cold, snowy day with me managing the all call and reprogramming of my FREE new key! When we had to wait, he made sure I had a comfortable chair in the office and free popcorn. I was so touched by the whole operation - Phil saved me the expense of calling AAA or having to buy a new key and he waved off the plow driver who returned to ask for payment for trying (unsuccessfully) to jump start my car. I cannot say how grateful I am to Phil (from Liverpool) for his thoughtful kindness, expert attention, and thorough professionalism. I highly recommend you do business with him! Thank you, Phil!!!!!!!

very nice store & great customer service! Store clerks are very helpful…read more when you can't find what you are looking for.

It's always frustrating to encounter employees who convey "It's not my job."…read more I asked a young woman standing outside about recycling paint. She directed me inside, so I stood in line at the check-out but the cashier didn't know how to help me. Meanwhile, the young woman from outside entered the store and met with two other co-workers behind the counter where I was standing. They were conferring about break times and clearly couldn't be bothered. Finally, one of the young women blurted out a cursory list of requirements but offered no advice as to where to bring the paint, etc. It was really disheartening to be treated in this manner. I hope management is aware.

Another day in Dover, NH, another great day. Stopped in at Aubuchon to pick up something. The staff…read morewere extremely nice. The renovated interior is brighter and a much needed update. I'm so happy to have them right in the center of town. Great job!

A friend has a bit of an older model Sears fridge with a burned-out convenience light. We couldn't…read moreremove the light housing and cover without feeling the parts being pushed too hard... as if they would break if more force was applied Called Aubuchon. Specifically Lori. She went so far as to speak with a vendor. We got the stubborn thing off. Ran down and got a replacement bulb. It was a totally easy transaction with friendly, on point advice. Will go every time and recommend them to you Professional painters came in while I was there. The Aubuchon were professional all around. Knew how to talk with both them and me. Good people.

Our kitchen hot water pipe burst and neither HD or Lowe's had a part to fix it but LMH did!!!!read more

Terrible customer service.. service guys stand behind counter and if you ask for a product they…read morepoint out the general location in the store.. Rude if you need more than that.. Store is packed from floor to ceiling and if there was ever a place that needed on floor service to locate stuff this is it.. Know idea who runs it.. no management ever seems to be present... just lazy clerks.

It always has what I want if I have a question, they escort me right to the item I am looking for…read more I found everyone in the store to be helpful.

Excellent service! Always find what I'm looking for great prices staff is amazing always eager to…read morehelp.

Simply a good small hardware store. Nice people good service. Good stuff. I frequent this place for…read moreall kinds of things. When the hurricane was raging on a year or 2 ago everyone was closed no power and all I went there and bought flashlights. They ran the cards the old school way. Good people!

From the owner: Founded in 1908, Aubuchon Hardware is a family-owned hardware store chain in the United States,…read morewith over 100 stores throughout New England and upstate New York. Aubuchon Hardware stores also offer many convenient services, including free assembly and buy online pick up in store.

I took some key blanks in to be cut. Wasn't expecting to be successful since the last time I tried…read morea random hardware store vs a locksmith, the keys were useless. Fricking pros. So very happy that I have spare keys for my motorcycle now!!

Had what I wanted helpful, friendly price reasonable local to my house local small businessread more

Saved my vacation! Arrived with trailered boat but lacking clasp on hitch ...funtimes they are not…read more These local guys had what I needed and helped me navigate the well stocked aisles. Got atta there for under $25. I'm all about locally owned.

This is one of the greatest hardware stores I've ever shopped in, far beyond my expectations and…read morealways helpful. They carry the best in animal care/feed products and if they don't have what you want they will get it for you. Chris, Art, Corey and the gang have been so helpful for me being a small horse farm owner now, for over 5 years and love going there. !!!!

Brick and mortar. Shop local. Support small business. Sounds reasonable to me so instead of…read moreordering what I needed on-line, I waited untill after the Holliday and cycled over to Kelly's, the only hardware store that we have left in this town. I walked in and saw that both people stationed at the front of the store to greet and assist customers were both on their phones. I went to look for my item and couldn't find it. I went back to seek help but they were both on their phones. I went back and seared through other isles and departments. Nothing. I went back to the front of the store to ask for help. They were still both in their phones. So I left. Jeff Bezose is goig to have it in my hands tomorrow. I would already have it but i foolishly chose to shop local.

At Kelly's you are consistently met by a group of men gabbing and slow to help. Most have generally…read morebad attitudes and are even sometimes rude. And if you ever have to return an item you are met with resistance and distain. This attitude has been consistent for years and though people come and go this treatment remains. Poor customer service must come from the top down.