I love this store. Local, convenient, carries basically everything we'd ever need. The staff is…read morevery friendly and helpful. I'd much rather support this store over the big box stores, any day. Highly recommend!

I've been a customer at Cooks for at least 20 years, and always found the staff there friendly and…read morehelpful, especially for the occasional "odd" project that needed a little thought to plan creatively. One can't get that attention at a big box store, even if the aisles are wide. That said, there are better stores for some items, but knowing where to shop for what is a customer's responsibility. I really like the convenience, friendly staff and good quality of merchandise at Cooks, and highly recommend them - no reservations at all if you plan your shopping intelligently.

The employees at this store went above and beyond what would normally expected of them to help me…read morewith a very difficult situation. Outstanding service & support. Thank you to both of the men who helped me!

Sad to write this after being a loyal customer to this business. Over looking Walmart across the…read morestreet to give this store my business. Tuesday, 5:15p and the store is closed!! I literally checked the store hours before heading over, a 17 minute ride to go to a closed store. Google search which is fast and reliable. They were dependable and reliable up until now. They are the only establishment under 30 minutes from my home that sells what I needed. Item is reasonably priced even though more expensive than Home Depot. Here again, giving my business to them!! These hardware stores are closing due to these competitors, yet they have no concern for the folks who chose them over the big box stores. Why would you go from convenient hours of 8a-6p for people who work. NOW, they are open weekdays for people who don't work!!! 9-5 known business hours yet they will be open for those who: a. Live local b. Work local c. People who don't work. I do not have the time to wait until Saturday for my need. I can order it in line and get it by Friday! Their website says "give us a call" number says person not available and beeps! So is that your number or is it not? Guessing games not my thing. This is the reason these types of stores are closing.

I've been going to this store for many years off and on. If I'm doing a project and need a tool or…read moresoil quickly, because it's the closest one to my home. When I go in, I ask where something I need is located in the store and all I want is to just go make a decision and get in and out as quickly as possible. Usually a man/clerk will tag only and mansplain and second guess my choice, or ask me how I know what I need. Basically saying things that are extremely outdated and sexist. I've gone in and watched how male shoppers are treated and it's a whole different thing. If you bring it to the cashiers attention in hopes she will let management know and make a change that fits with this decade, you hear, they're just trying to be gentlemen, hun. If you're a woman that is capable and isn't a damsel in distress, you shouldn't go there. It's an absurd and incredibly upsetting experience.

Great service and selection. Much better than a big box store. Friendly staff who go out of their…read moreway to help.

While I don't like leaving negative reviews, especially for a store staffed by people from our…read morelocal community, my experience this morning left me with no choice. I arrived around 8:30 a.m. when the store was quiet, intending to purchase four outdoor light fixtures along with several solar lights. I approached two associates in the lighting department to ask where I could find a specific fixture, but it was obvious I was interrupting their conversation about weekend plans. After multiple attempts to get assistance, I gave up and searched for everything myself, hoping I was buying the correct products. When I finally made it to self-checkout, one of the light fixtures scanned $40 higher than the shelf price. I waited for the self-checkout associate, Deb, to approve the price correction. She walked away, came back, helped several other customers around me, then walked away again without ever acknowledging that I had been standing there waiting. It wasn't just me who noticed. Other customers were shaking their heads and commenting about what they were seeing. After spending nearly 45 minutes in the store without receiving even the most basic level of customer service, I left my entire cart behind and walked out. Five minutes later, I was at Home Depot. Within minutes, three associates asked if I needed help and personally walked me to the products I was looking for. I purchased everything I needed there instead. For more than 20 years, I considered myself a loyal Lowe's customer. Today, that changed. Lowe's lost a $559.78 sale, but more importantly, they lost a customer who genuinely preferred shopping there. The contrast in customer service between the two stores could not have been more striking. I hope someone in store leadership reads this, because this wasn't about one pricing mistake. It was about feeling completely ignored by employees who simply didn't seem to care. That's something worth fixing.

Customer service was above & beyond! At one time I had three staff helping me solve my problem!…read moreJohn Brown wouldn't give up until I had what I needed to solve my problem! BTW John, it worked great! Thank you for sticking with me, you were GREAT!!!

I can't believe such a hidden gem exists! They had a little bit of everything at extremely low…read moreprices and even did a custom job. wonderful customer service. despite living in Massachusetts, I will be making many more trips to the hardware store when I'm visiting Maine

Great place & no issue! Richard has the best products, he…read morecontinues with mailing, faxing & other related. He has unique staff who are knowledgeable w/all products. When in a rush they assist with all!! Having ADHD the mind process is either the best days. On other days when I'm wrecked from sleep deprivation i cannot find a product or think of simplistic words bulbs--- washers, although frustrating I am fine. It's a plus not a minus. Great staff. Tom Chandler Derek aka Patrouchli. & 1 other. I'll be back to add name. Richard is awesome & they never fail. My # number # one. Thanks all.

Love shopping there...So many great things for cooking and houseware...I go every chance I can...read more

This little store is a stark contrast to most of the other shops in Windham. By quality, by not…read morebeing a chain store, and by price. It is by far the priciest store in the strip mall heaven that is North Windham. They carry all kinds of cute kitchen wares, spices, and other decorative home decor. This place reeks of "going up to our cute Maine summer camp" from some out of state location. I don't know many locals who would find this place enticing because of the high price point, but it was fun to browse. I won't be frequenting this place. I can't afford to. But if my rich friends from out of town want to see the "shop in Windham" that's not a chain store, this will be where I take them. It might also be a great place to find a last minute gift...

This company was absolutely nothing but helpful.. I recently had a leak under my dishwasher and it…read morehad came through to the basement before I realized it was leaking, so I disconnected my power supply and water supply to it.. studied were it was coming from to revel it was a part inside the dishwasher ( inlet hot water valve) checked on different supply stores on line , it was going to take at least 3-7 Days to get part including Walmart.com which it could be onwards on up to 10/12 days to get .. so I heard about this company on Yelp, and called them up with the part number and model number of Frigidaire dishwasher, the part was in stock , I drove to the store and paid less than a couple of dollars more expensive than online but available right there and then , there service was great, friendly and more than helpful, I paid for the product and got into my car and realized I forgot plumbers tape , walked back in and asked for the tape and salesman who sold me the part , through the tape at me in a friendly smiling face and said it's on the house, Great professional touch

Fabulous family owned business. I've been going to them for years for all our pool needs. They are…read morea wealth of knowledge and I love chatting with them, I always leave with a smile.

I love this family run business. I have been going to The Pool Store since I moved up here in…read more2003. They are always friendly and very helpful. They have installed a liner, a filter, and helped me with some problems throughout the years. They are really fantastic people and I will continue to use them for my pool needs.