One of most NEGATIVE & IGNORANCE experiences i had it recently in this place …read more sent to manager two complaints but received no answer , seems simply they don't care. Last time i checked in went to room arround 11 pm after long working day , i went toilet to be surprised they forgot to put SOAP, I called the front desk asking for soap to be surprised by her reply : i don't know , it's NOT OUR RESPONSIBILITY TO GO WALMART TO BUY YOU SOAP . can you imagine this the reply from a person who supposed representing the place with customers . After i expressed i need it urgently as i'm stucked in toilet . She told my i can give you one soap - although usually there's 2 soaps in the room - but you have to come to front disk to take it . I expressed that i'm stucked in room & need some one to bring it . To be surprised again from her replying : I'M NOT GOING TO LEAVE MY PLACE TO BRING YOU SOAP IF YOU WANT IT COME TO PICK IT UP . At the end i couldn't go to her & felt really extreme APATHY & IGNORANCE toward clients . tried to call & email manager several times but seems they don't care

Although austere, the place was safe and clean and the staff was very polite and helpful. I…read morevisited this hotel because it provides very low-cost rooms for people with family or friends who are patients at the nearby hospital. I spoke with several folks staying there who were so grateful to be able to provide support for their ailing family members. Some had traveled a long way to be with their family and simply would not have had the budget to stay in Ottawa without this option. I looked into this and found that this is a non-profit hotel provided by Rotary International back in the 80's and still going strong. Perhaps this explains why it is not the most modern experience available, although it suffices to meet the needs of visitors who don't want to go broke trying to care for their loved ones. It has internet and cable tv and a common kitchen and dining area, but a microwave in the room would have been nice as well. Overall, I think this must be the best deal in town for visitors in their time of need.

Two weeks ago when we stayed over for a mini getaway in Ottawa ...we booked our hotel stay at the…read moreCourtyard Marriott Ottawa East They are located in the east part of Ottawa nearby the Railyards and right next to the Ottawa Titans ball diamond and are right off the 417 The hotel is well kept and clean inside Staff there are super friendly from the front desk to the maids Our room was clean and tidy Bed was super comfortable Only two things that needed improvement Towels were a bit rough on the skin And the hot tub on the upper level.... It had way too much chlorine in the tub to the point where it was burning your eyes Otherwise I would definitely come to stay here again for another stay in Ottawa

We went the past two days for a little getaway in Ottawa-Gatineau…read more We decided to book and stay at the Courtyard Marriott Ottawa East It's near the Trainyards district in Ottawa and right across from the Ottawa Titans ballpark Upon arriving we were greeted by their reception and check-in was a breeze The hotel is super clean inside Hallways in the hotel are clean The rooms match the hallways Super clean and tidy Spacious is what I was really surprised with Big open common area We got the king bed suite There is a kitchenette with a sink and fridge The bathroom is spacious with a tub Only thing I would suggest is the towels are a bit rough Sandpaperish but otherwise nothing else We went to the pool at the top floor where there is also a hot tub and a fitness centre It's small but big enough to enjoy and has a nice view as well of the city Overall the hotel was great No issues Would definitely come back to stay here again in Ottawa for another weekend getaway

Had great service at this centrally located full amenity hotel. Recently bought by Marriott…read more Especially appreciated attentiveness to our needs in room, and for brief extension of departure time smilingly arranged by Seerat at front desk reception.

Another great stay for work! Enjoyed the king bed and clean room. The lounge was closed this time…read morebut the gym was still open and was well equipped. Check in and check out was smooth and prompt.

In town for a night and decided to stay at HI with family. The check in was a breeze and quick. The…read moreunderground parking on a cold night is good. The parking spots a bit tight, but over all good. The room was a bit larger than I assumed. The room had a microwave which was used and a small coffee machine. The two queen beds for the three of us - the mattress a bit old we think. We could feel the springs. The sheets and bed covers good quality and clean. The bathroom quite big as well. The bathroom, the wallpapers in room and bathroom and carpet in the room are dated as well. The hotel is under construction though so maybe the next if we do come they will be better. We did not hear any construction noise. The breakfast we missed it by a few minutes but could get some fresh looking fruit, coffee (very weak).

Convenient and comfortable hotel for a nice extended weekend stay. We reserved a room for the…read moreRemembrance Day long weekend for 3 nights. It is conveniently located just of Hwy 417, just minutes from downtown and across the street from the Royal Canadian Mounted Police. Downside is that there are no restaurants or stores in the area, so you have to drive a couple of miles to eat or shop. Our 2 queen bed room had plenty of amenities with shower/tub, 37" LCD TV, coffeemaker, microwave, clothes iron (& board) and wall mounted hairdryer. The mini refrigerator even had a working freezer, which was convenient to refreeze our blue-ice packs for our return trip and didn't have to use the ice machine down the hall. There are plenty of 120V plus a few USB outlets to charge all your laptops, phones, tablets, Fitbits, digital cameras and DVD players. We never go on vacation now without a full electronics suite. WiFi is complimentary, but can be somewhat of a pain by making you log back on constantly if your device times out. It's barely fast enough to stream a movie, but is adequate for your Yelping needs. Check-in was a breeze and you can park your car in the underground garage, which is included in your room rate. Enter through the automated roll top doors past the hotel entrance. There were plenty of spaces during our stay, but I can see it filling up during peak season. The elevator goes straight down to the garage level, so you don't have to go outside in the cold. The hotel also has a pool on the 4th floor, which we didn't use (it's 27°F/-3°C in November!), but we did use the small fitness center. Complimentary breakfast is a must when I look for hotels. It's served every day from 6am-10am in the dining area past the front desk. Hot food includes an egg dish (scrambled or cheese omelette), a meat dish (sausage or Canadian bacon) and sometimes a potato. You can also make your own fresh Belgian waffle on the 2 flip-top waffle irons, along with toasted bagels, muffins, cut fruit and juice. For all the caffeine addicted, coffee is served all day. The room rate was pretty good at CA$119 (US$89) per night, but the final bill for the special deal was for 1/2 price on the 3rd night (2 nights x $143 + 1 night x $71.50). It's not the hotel's fault, but just be aware of all the applicable taxes. The Harmonized Sales Tax (HST) is 13%, plus the Municipal Accommodations Tax (MAT) is 4% and then on top of those, they charge another 4% MAT on the 13% HST! Yikes, what a racket!

Quite the experience! From the moment we set foot in the hotel, it was a seamless check-in. The…read morevalet was extremely helpful, and they gave you a QR code stub that you can scan on your phone, and they can bring your car up when you are ready to leave. (Heads up, they do have in and out privileges. There was no wait for check-in, and the front desk was extremely friendly, even sending up a complimentary dessert for our big wedding anniversary. We had a parliament view on the second floor, and it was extremely spacious. The gentleman who showed up with our luggage offered great suggestions for nearby places and things to do. The hotel is equipped with a restaurant, bar and a cafe. The cafe offers some cute bits and bobs to purchase as souvenirs. The front desk suggested taking a hotel tour that is offered through a third party (if I remember correctly), and it was well worth it! I learned about the history of the hotel and the events that happened there. This hotel is just beautiful and needs to be experienced no matter what. I fully recommend a stay here, regardless of how long your stay is, I mean, come on, it's a castle!

Amazing hotel! My wife and I started our 19 night Canada trip here and arrived after midnight so…read morewe had to buzz the front desk. We checked into our room on the 3rd floor with a Parliament view that was well worth it. The lobby areas, hallways, and rooms are so nice with a historic castle feel. Only complaint is the lack of outlets compared to other hotels including the Fairmonts in Montreal and Quebec City we stayed at next, but our extension cord helped. The location is perfect and a short walk to Parliament Hill, Byward Market, and the National Gallery of Art. The temporary Senate is also across the street at the Old Train Station. Restaurants were closed but we enjoyed the coffee shop upon checkout. Looking forward to hopefully staying here again.

Ultra-modern super-clean room, exemplary courteous affable staff.. across the board from doorman,…read morereceptionist, concierge, to laundry service maid. Simply, the Best!

Stayed here two night recently. The hotel feels modern and new. The lobby has a luxurious feel,…read morehigh ceilings and dark interior. There are always green apples available in the lobby. The Good: High tech Rooms, there were so many switches it kind of got confusing going around figuring out which is for what light. Plenty of mood lighting and perfect lighting for when getting ready. The location was great, close enough to most downtown activities yet a little tucked away for a more peaceful environment. I do want to make a note this hotel is located right next to the shelter. To be honest that wasn't an issue for us. They kept themselves, there's always someone in the lobby so no unauthorized individuals can enter as elevator requires key. Staff was friendly from the moment we checked in, they held doors & greeted us each time. The room itself is modern, not much privacy though when it comes to shower, which is slightly tinted so when showering, anyone sitting in the room has full visuals. The bathroom floor is heated which was a nice touch. Found the bedding and pillows comfortable. The room is equipped with coffee pods & machine, creamer & milk in the fridge. Ample amount of towels and toiletries. The Ok: Though the room was cleaned, unfortunately our bathroom was not. We checked in very late so we were beyond exhausted only to come and find urine on the Toilet seat. The door was for the toilet didn't always close properly so not much privacy when it comes to that as well. Tips Overnight parking available on Daly street. (Free)

Checked into this hotel on my trip to Ottawa seemed good however their services were not as good…read more Asked for some tea and coffee it look them 3 hours to give them Other than that too it was a place where everyone was kind of indifferent The beds were comfortable and clean though the room too cramped up and small

The rooms were nice and nice view but the water pressure in the shower is bad along with the…read morebreakfast I was given. People are also nice but the elevators are kind of sketchy

I have photo and video of bed bugs in my room. They gave me…read moreanother room covered in thick dust. I have photos and video of that. They denied it, gave me a very poor settlement and now they ignore my emails. TERRIBLE PLACE

I'm glad I booked at this best western, away from ottawa downtown, actually across the bridge over…read morethe river because the view of the parliament from this hotel is beautiful, and since we hd a car, it's away from the downtown traffic. Pros: Since it's away from downtown, parking at the hotel is only $13 a night. Soap, shampoo, lotion and cups were always replenished. Great room service. Towels were clean and soft. Beautiful view from room since we selected room with lanai, parliament view. They have several rooms with a lanai so we could sit outside to enjoy the view of the parliament over the river and dry some clothes. Air con and outside was quiet and clean rooms. Hotel is walking distance of the museum of Canadian history. Staff was very friendly and helpful. Cons: Room smelled like smoke or musty first walking in. They always gave 1 towel short. Lots of bugs outside, and when I opened the bathroom window, the screen didn't keep them out, so we had gnats on the ceiling while bathing that one night. No breakfast, no safe in room or lockbox, and the room key could not open the exercise room. Overall, I'd book here again because of the awesome view, clean rooms, room service and reasonable rates.

I love alt hotel in Toronto by the airport. I always hang out in their lounge when early picking up…read morerealitives. Based on the comfort and peace found hanging out in their lounges in Toronto I chose staying for 1 night in Ottawa travelling there for work. The experience was just as I expected the lobby vibes, the staff and the rooms. The bed was so much more comfortable than when I stay at the Westin Hotel. The pillows are divine!!

The Alt Hotel Ottawa is a perfectly fine hotel. It has a lot of character in its lobby and then…read morelittle to none in their hotel rooms. I found myself gravitating toward the lobby when I was there because it was interesting and captivating but the room was spartan and small. My window looked out onto some ducting and allowed very limited natural light in the space. The rest of the room was functional and practical but not stunning or noteworthy. Like others noted the hotel has no parking and the nearest is a parking garage that I could only access by entering on an adjacent street. It was not entirely convenient. Practical and efficient if you want some place to stay and the little bar is a nice touch.

Pooh and I stayed here for 3 nights. What a nice hotel…read more We were on the sixth floor and had a kitchen (no oven) with dishwasher, microwave, full-size fridge and kitchen table plus an L-shaped sofa. The hotel also has an exercise room, pool and indoor parking. Water pressure was top-notch, a comfy bed, tv and a second larger table. We couldn't ask for more Lots of shopping and restaurants close by

This hotel is a SCAM - carefully check all the details about your reservation…read more We were driving from US and booked this hotel in advance. But our drive was very long and we realized we won't make it in time. First of all, you can't contact them via messages or email. Then I called them asking to cancel my booking because we just won't be in Canada that time. The lady said: - No. I'm not going to waive your payment. - So you are just going to keep my money? - Yes! - Okaaay, thanks for NO help! - Ok! They did NOT return the money Also they blocked the messaging and reviewing feature on Booking.com, so you can't contact them or leave a review.