Dr. O'Brien and Dr. Tjaden are absolutely amazing pediatricians. Both of them have great…read morepersonalities, great beside manners and truly care about their patients and their families. We have been part of this practice for 17 years and never have thought about leaving ever. I wish all doctors' offices were as kind, friendly and efficient as they are. It will be a sad day when my boys need to switch for pediatricians to family practices.

We love Dr. O' Brien. She is kind, relatable and knowledgeable! She has great bed side manner and…read moremy child loves her! We have had Dr tjaden once he seems nice. We have had Heather for sick visits. She isn't too friendly and is very quick. Pick Dr O brien if possible! :)

What a great doctor! We recently switched our 2 young girls primary over to Dr. Henning. We had…read morebeen going to another physician where we felt our daughters were not getting the attention they deserved on their visits. Well, that is definitely not the case with Dr. Henning. He has a lot of experience, a lot of knowledge and knows how to get our children to feel calm and relaxed. We are very pleased with our decision to switch to Dr. Henning!!

From the owner: You want board certified doctors, experienced nurses and other skilled professionals who treat you…read morewith the same compassion, concern and commitment to excellence theyd give their own mothers. Thats what Mercy Health System is all aboutworking hard and doing whatever it takes to keep raising the bar, to provide the best care possible. Whether in primary family care or our dozens of specialties, such as neuroscience, cancer care, heart care, trauma care, orthopaedics, heart care, and plastic surgery, we will always stretch ourselves further to make sure every patient gets the best care possible.

Many reasons I would defer you from this practice: Office…read morestaff is horrible They require a CC on file I gave them one but asked to see a bill prior to being charged so I could verify the charges and insurance was being billed. They told me I have to get a bill through the insurance company (EOB) but they want to charge me right away My 5 yr old ended up in the hospital once released we had to do a follow up visit - front office asked me to pay the hospital bill in full (we never got it yet) which I refused as it was being sent through insurance - they refused to see my son until I got on the phone with their office manager who "made a 1 time exception" We just got out of the hospital!! I wasn't paying thousands of dollars! Called for a sick visit was told since my daughter hadn't been there in a while (healthy kid) they didn't have time - they needed a 45 min appointment verses 30 mins as she would be a "new patient" She was there for a physical a year earlier You wait longer in the waiting room or exam room than the time you have with the doctor. My 3 yr old needed an eye referral I called and asked for one - they wouldn't give me one until I came in - another reason to grab a copay These are a few of the many reasons I'm leaving the practice after 9 years The place is not the same

Run from this place as fast as you can!!!!! If you would…read morelike to file a complaint about this doctor's office please contact the Illinois Department of Financial and Professional Regulation. On January 19th my daughter became very ill. I called PAB to get an appointment for her as my husband had a positive covid test the Friday before my first call. At this point, my husband was on day 9 from when his symptoms started. I also was covid positive. The office said that we should assume that my 5-year-old had covid as well. I asked if we should test her and they said there was no point. I asked if it should be on record that she had covid and they said no. They told me I can go get her tested at one of those places on the side of the road. On Saturday the 22nd I spoke to them again and let them know my daughter's symptoms had not gone away including a fever of 105 at times, urinating the bed, complaining of stomach pain, and vomiting. They said covid does funny things. On Tuesday the 25th I called again stating that my daughter was still ill and they still did not want us to come in and I pushed for an appointment. Upon further investigation my daughter never had Covid, she had a UTI. This child was sick for over a week because the office assumed she had covid but refused to test her. After one round of antibiotics, her symptoms came back. On February 6 I called the emergency number for my child's doctor's office. The doctor on call was a Doctor Kaufman. I explained my daughter's situation to him and he said I needed to go to the ER. I explained the last time we went to the ER we waited 4 hours. He then laughed at me and said," Well that is life isn't it." I then asked him if it was possible to go somewhere else and he told me; " I do not work for immediate care so you will have to make some phone calls." Followed by, " I an concerned for your child, and it's clear that you don't feel like doing anything to help your child today." WOW! As a parent, I was shocked. Who accuses a mom who is calling an emergency number on a Sunday that they don't care for their child. What kind of a doctor does such a thing? I sent a message through the online message board to tell the office what happened and said I would like to file a complaint. On Monday the 6th the office called me and I asked to file a complaint. Lisa told me the doctor was a nice guy, no one had ever complained before, and they didn't know how the complaint process works. Lisa also said that in my chart it said I denied a telehealth appointment on January 21st when the UTI issue began. I let her know that I never spoke to anyone at PAB on the 21st and had requested a telehealth appointment on the 20th to which I was told no. February 9th, I took my daughter back to the office, and her doctor set up a treatment plan for her and requested she gets a kidney ultrasound. February 10th, I was sent a certified letter letting me know that we are no longer welcome at the doctor's office and I had 30 days to find a new doctor. On February 17th I filled out the offices form asking for my daughter's entire records to be printed. I was told they would be ready the next day. Upon receiving my child's records I noticed that there we multiple medical records missing. There was no record of her February 9th office visit and her treatment plan. There was no record of the two visits we had in December in which my child was prescribed antibiotics. How is my child's new doctor supposed to treat and understand the scope and sequence of her medical issue if she doesn't have the full records? I then called the parent company Pedi Trust to ask about the complaint process. They said there was a process and set up a conference call between Al Compos( Pedia trust), Lisa Stoll( office manager and PAB), and myself on March 7th. On the call, Lisa said it was my fault that I was released from the office because I do not trust them. She also said that the medical records are available online and I can see them there if I want to. Apparently, if a parent wants their child's full medical records after being dismissed from PAB it is the parent's responsibility to print them? The representative from Peditrust( Al Compos) became very upset and asked to end the call. He asked me how I wanted my full records and then repeatedly asked to end the call as he did not know when FedEx closed that day. I was then hung up on. My records were never overnighted that day. It is my feeling that I was asked to leave the office as retribution because I asked to file a complaint against one of the Doctors. This place is good a few things: Mismanagement of medical records, punishing children when their parents try to ask valid questions, and dismissing clients when they ask to file a complaint. RUN!!!!! If you would like to file a complaint about this doctor's office please contact the Illinois Department of Financial and Professional Regulation.

While I don't go often unless a serious issue or annual physical, I've been a patient here for…read moreyears and wouldn't think of going anywhere else. I appreciate the direct and frank way Dr. Lesser and I can speak to one another. Sometimes in a very humorous, epitaph-filled way. He and his staff really listen to me, don't rush me, and make it as pleasant and hassle-free as possible. He's older like me so he "gets" a guy. But, I took my fiancee to see him and they hit it off too. Seriously, how many couples do that and afterwards feel like it was fun? While he is my doctor, I feel like he's a friend and trusted confidant. He doesn't judge and doesn't force. That's the kind of doctor for me.

Rarely ever a wait. Very professional. Caring as if you were family members. Through physical,…read more well check, patient with little ones. Husband has diabetes and very stern with him as to staying on track.

Dr. James A. Krcik is a coward. I saw him 3 times and each time he had to idea who I was. He lost…read moremy paperwork, when it was located I asked for it back to take it somewhere else, lost it again, once found he had signed and initialed it (saying it was received and reviewed) but yet he had no idea why I was there. I called and emailed a request for him to call me about my lost results. Dr. Krcik refused to call me as a patient under his direct care. When I emailed him in the livewell app, I got a respond from his staff saying "He will never call you". When I contacted the CEO to complain I was just treated like a criminal and later Dr. Krcik recommended me to another doctor, just to get me out of his hair. He falsified his appointment notes to make it seem he was more helpful than he was. Dr. Krcik wasted my time, money and allowed my prolonged pain for over 6 months. His facility in South Elgin is disorganized, the staff are self righteous and Dr. Krcik only cares about himself.

Wry great staff who work reception, and dr. Shen is a great doctor. Lately I've had issues with my…read moreinsurance and been having money problems and her and the nurses have helped me over the phone as much as possible while I have to wait for my insurance to kick in. I appreciate how much they are about their patients. Very thankful!

I highly recommend Dr. Nath, my son's pediatrician. My son has been a patient for the last 5 years…read moreand I've come for routine exams as well as had sick calls and even a middle of the night need to call in which I was able to be connected to Dr. Nath to promptly advise me. Highly advise and recommend.

From the owner: You want board certified doctors, experienced nurses and other skilled professionals who treat you…read morewith the same compassion, concern and commitment to excellence theyd give their own mothers. Thats what Mercy Health System is all aboutworking hard and doing whatever it takes to keep raising the bar, to provide the best care possible. Whether in primary family care or our dozens of specialties, such as neuroscience, cancer care, heart care, trauma care, orthopaedics, heart care, and plastic surgery, we will always stretch ourselves further to make sure every patient gets the best care possible.

I've been getting allergy shots for about 2 years now. The hours are great and if I have to make an…read moreappointment they accommodate quickly. Staff is friendly and professional.

From the owner: Pediatric allergy, adult allergy, board certified allergist, allergy treatment, asthma treatment,…read moreclinical immunology allergy testing, spicometry, scratch test, intra dermal test, patch test, RAST radio allergy sorbet test, allergy medications, immunotherapy, sneezing, nasal congestion, sinus pressure postnasal drip, itchy red eyes, coughing, wheezing, hires, eczema, headaches or dizziness, loss of smell taste or hearing fatigue, snoring, bloating, gas pains, muscle or joint aches.

I have been taking my kids to Dr. Phelan since 2003 when my youngest was born. He is great. Takes…read moretime to talk to the kids and listens to them. Doesn't force vaccines that you don't necessarily need. Doesn't prescribe antibiotics unless otherwise needed. The pediatricians I had before him were definitely not a good fit. One of my friends had told me about him because he was the pediatrician on call when my daughter was born. She had worked in the same place with him and new him. So before I left the hospital I asked if my two older children could see him also and he said yes. He listens to us and doesn't just brush you off. I definitely would recommend him to anyone who is looking for a good pediatrician. He is kind and has great bed side manner. The only con is that he is only in Woodstock. Wish he was closer sometimes. :)

Do not go here! Worst practice ever! Rushes you does not listen to your concerns. Thinks he can do…read moreeverything medically will not refer to specialist. His nurses are the most horrible people I have ever had to deal with!

Dr. Urban is simply the BEST!! He provides EXCELLENT care! He is COMPASSIONATE, has empathy,…read moreaddresses ALL health concerns I may have in a KIND and THOUGHTFUL manner! He is simply the BEST!I I am VERY BLESSED to have him as my doctor!!! I just can't thank him enough for his patience, kindness and caring!!! I am grateful to have found such a REMARKABLE doctor who accepts me for who I am and takes EXCEPTIONAL care of me!!! Office staff is thoughtful, courteous and kind!!

With out a doubt the RUDEST STAFF. Between the office manager and the doctor I was Never treated…read moreso poorly. They wouldn't even let me explain. They refused to use my MEDICARE INSURANCE.

love that they have same day appointments and dr. tjaden always has us laughing! he's so great with…read morethe kids. my kids love hiding from him when we have our visits!

Great doctors, great practice. Front desk friendly and return calls promptly. Appointments easy to…read moremake. Saturday hours. Excellent bedside manner. In and out for flu vaccine in less than 10 minutes. Very child and patient friendly!