I recently visited this spa and had a bit of a mixed experience. The massage itself was excellent,…read moremy therapist did a great job and I left feeling relaxed and physically much better, which is ultimately the most important part of the visit. Hence the four stars. However, the front office and overall check-in/check-out process felt rushed and somewhat unorganized. I was asked to arrive early, but when I got there there were no intake forms to complete. There was a tablet displayed for sign-in, but instead of using it I was asked for my name and then told to manually sign in on a clipboard. The process just felt a bit inconsistent. I may be mentally comparing it to other wellness spas I've visited, but the communication around the membership also wasn't very proactive. When I initially called to start the membership, not much information was shared about pricing or the process. After my appointment, I noticed another tablet displaying total charges that were much higher than what I expected. I was told to disregard those numbers with no explanation of the additional cost verbally requested until I asked. I mentioned that I had a membership, but I was still initially charged the higher rate. Additionally, there wasn't an offer to help schedule my next appointment, which I've typically experienced at other similar businesses. That said, the quality of the massage was great, so I'm willing to give this location another try. It was also a Saturday, so perhaps they were busier than usual. I'm hopeful the front desk experience will feel a bit smoother next time before I decide whether to switch locations.

I'm honestly not sure how to rate this experience because it was so divided between exceptional…read moreservice and a disappointing overall impression. I had my facial with Devia, and she was absolutely wonderful. She was attentive, knowledgeable, caring, and provided one of the best services I've received in quite some time. Her professionalism and kindness made the experience enjoyable, and she is truly an asset to your team. Unfortunately, the experience took a turn at the end of my appointment. As I got dressed and prepared to leave, I noticed a dead roach near the edge of the treatment bed. I understand that living in Florida means insects can occasionally find their way inside businesses and homes alike. What was more concerning to me was not the insect itself, but the response I received when I discreetly mentioned it to the receptionist during checkout, waiting until no other guests were around out of consideration for the business. The response was, "Well, at least we know the spray is working. Sorry, I'll clean that up." The lack of sincerity, concern, or accountability was disappointing, especially considering this was my first visit and an expensive service. A more empathetic response or even a brief explanation would have gone a long way toward making the situation feel acknowledged and handled professionally. Because of how wonderful Devia was, I genuinely feel bad leaving this review. She provided an outstanding service experience. Unfortunately, the way this issue was addressed by the location itself has left me uncomfortable returning.

Great local spot for a massage, salt room therapy and a small infrared sauna. She does not…read moreadvertise and uses word of mouth. For about $120 you can enjoy all 3 services. If pharmaceutical salt therapy is what you need, she offers a monthly plan for $99. Trish is awesome and we've been back twice. We love the salt therapy and she's able to fit us in on her limited schedule. Definitely schedule an appointment and try it out. You will enjoy yourself.

The Saltuary is a Great Place,The Massage Therapist Katie Kalama is very talented and professional…read more I have been getting massages for years for pains and relaxation. I found this place by accident and Im glad I did Katie makes you so relaxed that I feel that am in another world. I would recommend this place to anyone looking for a wonderful massage.

As a local massage therapist to this establishment, it is hard to find someone or someplace that…read morewill do an excellent job massaging. Today I had a 90 minute massage with Sandra for my own bodywork and it was outstanding. She focused on areas of pain/tightness and I left feeling like jello. Highly recommend Serenity Spa & Wellness.

Excellent massage therapists! Sandra gives an awesome massage. Megan is an amazing facialist. They…read morepay attention to your needs and wants. Very caring staff. I highly recommend going there.