Sr. Member specialist Chardonnay Campbell at the Sugar Land branch on Hwy 6 was nothing short of…read moreAMAZING! She had great customer service, knowledgeable and answered all my questions without hesitation. It was a pleasure having her work on my application. I highly recommend working with her! Thanks Chardonnay!

The institution is fine, however this location is understaffed . It takes a very long time at the…read moredrive through just for deposits. In addition they used to have the drive through starting hours at 8:30 am but now it's changed to 9 am

There are two workers who treat me very badly every time I come here and they don't want to do…read moretheir job.

I went to another Chase bank (Sugar Creek) last week to ask about opening a new account. The guy…read morethere was terrible. He acted like I was just wasting his time. This was at 9am on a weekday and there were no customers in the bank. He whined about he might have to work Saturday. My wife and I decided to try this Chase (Hwy. 6 near Willies). We walked in a little after 9am on a Saturday and were greeted immediately by a Chase rep (Babita). I had a good idea what accounts I wanted to open, but Babita explained all their services and fees. She took her time explaining everything to us and was very friendly. It took us about an hour to set up everything and all looks well. This will probably be our go to bank if we need to go inside.

I have been here since they came to Sugar Land. I have two banks and a credit union and have in the…read morepast banked in two foreign countries (Germany and South Africa). This is the best banking operation I have ever seen. Had a problem years ago and book keeping solved it with one phone call. My wife banks at Chase, across the street and they are a nightmare. They are also great at supporting the local community.

Horrrrrrrible. It's like banking in the 90s. Received a check that was drawn on Frost Bank and…read moresince I needed a new business account I decided to come in and deposit the check and open a business bank account. Simple right? IMMEDIATELY felt the racially profiling by Ms. Hafya Chahin. If she reads this she'll know EXACTLY who I am. I am African and do not appreciate the immediate assumption. It's rude and WRONG. Whispering by other bankers about me. Ms. Hafya Chahin telling them not to help me with my check. And what's crazy is she's not even a manager! Just inserted herself for no reason and then couldn't even answer my questions as to why she was inserting herself when this transaction doesn't even involve her. Even the banker helping me was confused. They ended up doing what I needed but with high tension and weirdness I felt in that bank, I took my check and opened an account at another bank that was SO welcoming and helpful right down the street! Unfortunately, they lost out on a multi million dollar client as my parents own one of the largest pharmacies in Africa. Ah oh well, I guess don't assume and you wouldn't lose clients like this for racially profiling. I should've listened to the horrible reviews. What's worse is that I was a business banker at Chase, so I know the exact procedures and they were rude, condescending, untrustworthy, and racist.

Not as late in the proceedings as second and third service credit union…read more We've only actually had one interaction with the credit union and it went very well. I have to say they are one of the friendliest bunches you can imagine. They did a great job, and although I don't generally appreciate or trust most institutions of this type, I definitely appreciate and trust them, and this is one of the places high up on my list that we are considering doing business with in future.

From the owner: Built in 2018, the University branch is one of First Service's newest branches. It is also the only…read morebranch housed in a strip center. Located just off the north side of the Highway 59 University Blvd. exit, the branch shares a parking lot with the acclaimed University Commons retail and dining options. The branch is just minutes away from the Museum of Natural Science and the University of Houston Sugar Land and is convenient to the Telfair subdivision. It also boasts 24/7 ATM access on the front of the building, but if there's something more we can do, the team is always happy to help you with any of your financial needs.

Very good and friendly customer service, especially Ms. Kim, the teller, always greeted me with a…read moresmile at the Sugar Land branch. She is professional and knowledgeable whenever I have questions.

Friendly customer service with speedy tellers and responsive staff. No clue why the reviews are so…read morelow for this bank. I've been a Bank of America customer for 24 years and I have used this bank exclusively for the last two years since I moved to Sugar Land.

This bank is quite possibly the worst institution on the planet. It is clear that they are not…read moreoperating a serious business. Their customer service department downright lied to me. They told me that my case was expedited. This has proven quite certainly untrue. I don't think that they will survive much longer. Their reviews are in the gutter, their customer service is garbage, and they don't really offer a compelling service over banks that operate much more competently.

This bank is fraud bank they're soooo unprofessional that I will not trust my money at this…read morehorrible bank please if you really want your money to be safe this will not be the bank for sure! Being having issues since 2 years and they can't resolve it if they really have a control of the money won't be a problem but every little thing is a problem they can't never give you an straight answer and deal with that for a long time. BBVA was a very good bank I don't know why they sold it. This people now are terrible.