I would not recommend this firm to residents of Wellesley for a simple task of replacing a kitchen faucet. My journey began with an appt for Sept 26th. I was told when I set the appt date that there would be faucets on the truck for me to choose. Two workers showed up with no faucet. The information provided to me was wrong. I received pictures on the 30th asking me to choose a faucet. I did on Oct 1. Reminded them again on the 4th. The delays continued with (oh, my apologies response). Scheduled for October 21 at 11:30ish. I sent a reminder of the appt date and time on Oct 17th. On October 21 two fellows showed up at 1:30 - with the wrong type of faucet. Three weeks back & forth and they still had it wrong. The office called me to say they had contacted the manufacturer & they could order the necessary part. I told her to forget about it, I would go elsewhere. I called another plumbing firm on the 21st. I just thanked the one employee for my new faucet (came early and was here for 45 minutes). Deb C., Wellesley read more

I called Wellesley Plumbing and Heating when the AC on our second floor stopped producing cold air. Joel came and correctly diagnosed it as a bad capacitor -- which has been working fine in the 5 weeks since he replaced it. (Btw, I wrote a review in 2018. This was the capacitor in the *other* compressor.) Finally, WPH went out of its way to honor the warranty on the part that harked back to 2016. Overall, another great experience with WPH. read more

Critical: Professionalism, Responsiveness We have used Wellesley Heating and Plumbing for 10 years. We needed 2 water filters changed on 80 gallon tank. One of the two canisters couldn't be opened so plumbers installed new canisters. The plumbers changed one filter and forgot to change the second filter when they returned. We complained water tank ran out of hot water and they said they checked and there was no problem. We called another plumber a week later because we knew the water filters weren't changed. There was sediment in our toilet bowls. Filter wasn't changed. New plumber made suggestions to figure out problem with water heater and is working on problem. I called and wrote owner Robert Lynch about problems and in over two weeks he has never returned my call or written back. Really sad and disappointed as we thought we could rely on this business when we had heating and plumbing problems. read more

Wellesley Plumbing and Heating responded quickly to our need for air conditioner adjustment during the recent 90 degree heat wave, coming over bright and early on a Monday morning to solve an a/c temperature control misbehavior. They solved the problem equally quickly. WPH has been our plumbing and heating 'go to' since 1984, when we moved in and our neighbors recommended them. We are ever grateful for their vast experience and total commitment to problem solving. read more

I had been using a large company for air conditioning and had them do some maintenance work on my heating system as well. Within a few months I had some burst pipes and had them come out to asses and fix the situation. The guy they sent out felt he couldn't fix my system, my boiler was about to go and said he could install a new one for just shy of $15000 on top of what they'd already charged without actually fixing my system. Upon receiving the quote I called a couple of other companies to get second opinions. They all said I had another 25 years left on my boiler. Out of the group of second opinions, I chose Wellesley Heating and Plumbing. They ripped out and replaced what the first company did at a lower price than the first company had already charged me. No boiler replacement, and the system is running better than ever. That was in January this year. Now it's November and the heating is still working the best it ever has. I'll definitely go to them again. 9/18/2018 - Still using them, last week they came out to help with my AC which was acting up. It worked out well and was affordable. read more

Extremely professional service and outstanding quality work. They took care of all our concerns from quoting to installation. I had a very old system with pipes going in all directions. The installed unit (gas fueled steam boiler) fits the space perfectly. New pipes were installed with true craftsmanship. And cleanup was meticulous. Aside from the quality of work, the were simply nice people. You could tell that quality and service were their highest priorities. Use these guys. You will not be disappointed. read more

This place was established in 1910, you would think by now they would have learned to hire competent, customer-oriented employees. These guys recently came out to fix a drain issue at our home, admittedly, after my acting job as home-plumber failed to receive any accolades from my small audience. The first gentleman who came out to quote us was very polite; however, when it came time to get the job done we were left with a rude, ignorant heavyset guy named Randy. This guy had no clue what he was doing and took forever. I had to take time out of work to handle this problem only to encounter this weighty headache. This guy moved like molasses, slowly and with no regard to anyone or anything in his path. It just goes to show that there is not always a correlation between time in business and quality customer service. Sorry for the rant, I'm just frustrated. read more

Steve came about a leaky toilet and didn't have the necessary part. Said they were slammed today, and would need to come back another day, but when I pleaded my case, he went to a plumbing supply store and came back and fixed it. Explained everything as he went. Was courteous and capable. read more

On time, polite, and explain things very clearly. They are really the best one so far that i have used. They recently replace my HWH, they do a great job. Very organize and clean. Price is fair consider the way they handle the installation and feeling that i got that they want to get the job done properly. I had also used Lowes contractor before, Not a good choice, too many hacks and short cut. I say a 4 stars for sure for Wellesley Plumbing and heating. Thank you for great work read more

It is normally a rule of thumb that I do not take chances on businesses lacking more than 4 positive reviews, or any reviews at all, but as a new homeowner in the Metro West region, I have learned that many business out this way I would expect Yelped are not, and most avid Yelpers I know are mostly renters in urban areas. We had a mostly positive experience with Wellesley Plumbing & Heating that has left me open but not yet committed to future household business with them. The circumstances of what wound up being our first job with them were complicated, and may be more responsible for my not quite perfect impression than WPH, so I give them the benefit of the doubt. Essentially, WPH had been recommended to us by another local service contractor we were then working with when we moved in to a new home in the Wellesley area. Originally, I had approached them for an estimate on the installation of a new GE GeoSpring HWH, but when it came back high, we reconsidered getting the GeoSpring. I then resolved, again somewhat against my own judgment, to buy a new HWH from Home Depot and just have them install it. Once the purchase was made, I learned my local HD did not do installations, and I called WPH. They arrived at the late end of our agreed appointment window, and once the job was done the HD unit would not power on. The crew left for another job, and my wife and I had no hot water the first cooler weekend of fall, which sucked. Once I determined I would return the HWH to HD, I resolved to buy one of WPH's HWHs, have them uninstall the HD unit, install their AO Smith, and take the old unit (pre-HD) away. They then sent a new team -- or rather one perfectly competent but solo tech, which made the job take twice as long. Finally, we had a new heater and the other HWHs had been dealt with. The new heater is not the HWH we had originally looked at (not through WPH), but is definitely better than what we had before. I had also separately ordered a WAGS emergency shut-off valve on recommendation of our realtor, which WPH agreed to install over the phone, but the techs said would be a waste of money if installed. Not sure who to believe here, but I returned the valve and will try to figure out a new safety mechanism procedure. The WPH HWH was more expensive than what we had just purchased, and while they did subtract $150 from the original installation, the bill was pretty steep. The techs and storefront people have all been nice and cool, but I hope we might be better protected and better assured as customers going forward, or I will switch to a different plumber. read more

We have a 10 year old Burnham boiler that has been perfect up until a few months ago when it started playing up. We had Wellesley Plumbing and Heating come out to look at it as they are a local Burnham installer. They came on time and tinkered a bit with the boiler and identified they would need to come back and I should give them a call for next steps. Next steps when I called was to get a new boiler and rebuilt my entire heating system head end. I contacted Burnham to get a recommendation of other installers, they suggested I contact a local parts supplier. I ended up calling a local parts supplier and they recommended a local plumber who works with Burnham boilers. End of story, he arrived, fixed the boiler in a couple of hours for a few hundred dollars. read more

WP&H fixed our boiler ultimately. The owner was incredibly responsive and helpful. He was available to us at all hours and was forthcoming about the cost and issues. And Steve, the technician, was fantastic. He spent the time, explained everything to us and clearly cared to help us get our hot water working even in with a boiler that he doesn't work with frequently. I didn't rate them higher because we had a lot of trouble getting in touch with them for follow-up appointments to resolve the issue. Our first call was on a Wed and the issue wasn't fixed until the following Tuesday. Steve had helped us find a work-around for the weekend, but we were waiting for heat for almost a week because the person answering the phones/scheduling technicians didn't return our calls. They gave us a discount in the end and we really liked the actual plumbers, but had we known it would take so long and that we would be waiting for responses for days, we would have chosen another company. read more