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    Wellesley Plumbing & Heating

    3.2 (12 reviews)
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    MacFarlane Energy

    MacFarlane Energy

    (186 reviews)

    Matt from McFarland was professional, friendly,and knowledgeable. He not inly repaired my furnace…read moreto working order, but he took the time to educate me regarding potential future issues. Thank you so very much!! Lucy & Denise

    This place made me wait and then sent the dumbest technician I have ever met. I had to operate his…read moretablet for him and repeatedly point out that the information he was looking for wasn't on the unit's label while he constantly told me he wasn't very familiar with Lennox systems, even though I called them because they are a Lennox dealer. I ended up having to help him through checking everything. I eventually got an "estimate" that included overpriced repairs that cost as much as replacing the unit. It had a digital "signature" on it that just was the tech writing NA. I never actually signed anything. Nothing they sent me mentioned anything about late fees, but considering I was done with this company and couldn't get them on the phone reliably to pay I mailed a check. The check was never cashed, and I tried calling a couple times over the last year. Now almost a year later they email me telling me I have a years' worth of late fees because they never cashed the check. I finally was able to call during the day (not always easy for me). I got a person who again told me the person I needed had already left for the day. I told them if they wanted to be paid they needed to take the card over the phone right now. She agreed. Then told me the current balance. I refused to pay the late fees and told them I would authorize only the original balance. She put me on hold while she checked and then blind transferred me. The person answered like they had no idea who I was. I explained the situation again (very frustrating) and he knew exactly who I was and already had the information. He stated they have several ways to pay, except apparently those ways aren't check since I tried that. And none of the mailed "invoices" I received provide any payment information, terms and conditions, or anything but the current balance and how many days late it was. Just "Past Due - Please Remit" and an address along with a return envelope. But I had already tried that. This person claimed to be willing to take the payment, but when I rejected the late fees he claimed he needed to investigate and would get back to me. I told him I am not available during the day and he scoffed at me. I gave him one final chance to accept the payment without late fees right then or I was going to stop even attempting to pay as my life doesn't revolve around a waste of time diagnostic service with a technician that didn't know what they were doing. It shouldn't be this hard to pay them. The late fees should have never existed if they just cashed the check I sent or had ever provided me with payment instructions. other than "Please Remit", a return envelope, and an address. I will never use these people again. Everything with them is a clown show. Can't get straight answers, can't get things properly diagnosed. Can't get trained people. Can't even pay their bill. AVOID AT ALL COSTS!!!!

    Woodacre Fuel & HVAC, Inc./Woodacre HVAC

    Woodacre Fuel & HVAC, Inc./Woodacre HVAC

    (6 reviews)

    Our son and his fiancee were preparing to make an offer on their first home. There were concerns…read moreabout the safety and possible replacement cost of the furnace and heating system in the house. In the current fast-moving real estate market, a decision had to be made quickly. It was late on a bitter cold Saturday afternoon on a 3-day weekend in January and we were at a house in northern Vermont trying to figure out whom we could call who might be able to advise us. Woodacre Fuel & HVAC have taken care of our heating and cooling systems at our home in the Boston suburbs meticulously for many years. They have always given us honest and practical advice and all aspects of their service is first rate. They are available to help their customers 24/7. We know this first-hand because during both bitter cold spells and scorching heat waves, Wes, Doug and the Woodacre Team have been there for our family. So, taking a long-shot, we called Woodacre Fuel & HVAC's office and left a brief message asking for advice. We had an e-mail back from Wes Woodacre within 3 minutes and a phone call too. He offered clear explanations on how a particular type of heating system works and advice on replacement with a rough, ball-park cost estimate. Wes was extraordinarily helpful and we appreciated this beyond words. This experience has highlighted for us what is unique and special about the best Family-Owned Businesses - there is a level of honest and sincere concern and caring for customers and their families that you do not get from a larger company. Woodacre Fuel and HVAC is a Family-Owned Business in the absolute best sense of the words.

    This is not a company you can trust or depend on. If you dare get oil from another company…read moresometimes and they find out, they will leave you high and dry even when you have small kids. On their first visit they were quick to tell me I needed a new water heater and new motor. Quoted $800 for the motor and said it would likely arrive in 2-3 days. I later looked up the average cost of motor replacement and it was half what they quoted ($400). Nevertheless, I tried to do right by this business and called twice to check on order status. Each day we had no hot water and substandard heat with toddlers in the house... Eventually a whole week went by and I called urgently when the fire alarm started going off and thought it might have to do with the furnace. The owner was upset that I had used another oil supplier in the meantime and said he honestly didn't care what happened to me or my family, and I could forget them finishing the original job I had hired them for.

    Wellesley Plumbing & Heating - plumbing - Updated September 2026

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