Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

We were given no information about the timing of when the person would show up and or how long it…read morewould take. When they showed up 30 minutes late, we asked if it's possible to reschedule. The person who came was extremely rude and said just cancel and would not allow us to reschedule. This business is poorly run.

Easy communication, clear pricing, fast service, provided pictures of everything they did.read more

We had an AC system that was not running, so we scheduled an appointment with Akian. Matt showed…read moreup on schedule, diagnosed the problem, and completed the necessary work quickly and at a reasonable price. We have used Akian in the past and continue to be very happy with their service. We will call them again for plumbing and HVAC issues in the future.

Where do I begin? I Have had an absolutely incredible experience with akian . From call number one…read moreof me frantic over our heating system failing and forcing us to evacuate to install they have exemplified what it means to take pride in what they do, show kindness, patience, respect and professionalism to their customers . Their communication was consistent, transparent on timeline and what work was needed to be done, and fair on pricing . Manny, RJ, TJ, Brad, Nick, Vartan and Carla were truly wonderful throughout the process of negotiating and the install. As someone that has worked in the construction and design industry before, and was the point person to coordinate GC's , sub contractors, engineers, and architects on major jobs in the past I can't say enough nice things about this small business, and how highly I would recommend them. Steve (owner), you truly have employed an incredible team. Thank you again!

Jason serviced my 22 year old furnace. He was great and explained everything involving the…read moredifferent parts that would most likely need to be replaced within the next year or so. He also gave an estimate for the parts and for a new unit.

I met Jason, after an AC failure on of the hottest days of Summer. Jason contacted me promptly,…read moreprovided all the details and was upfront about everything including his service fees. He was at my place at promised, and got to work. He explained everything as he motored on and worked the problem. He came fully prepared with every possible part monitor upgrade and suggested only what was required. He was very pleasant to work with and was very easy to talk with. I would definitely recommend using Donovan Mechanical and request for Jason if he is available.

Matt from McFarland was professional, friendly,and knowledgeable. He not inly repaired my furnace…read moreto working order, but he took the time to educate me regarding potential future issues. Thank you so very much!! Lucy & Denise

Is anyone else having problems with MacFarlane Energy of Dedham, Ma?…read moreI've been a customer for many, many years and always paid my bills before they were due. They've been great.. up until recently, when they started advertising on TV! I'm on Automatic Delivery and I noticed that my Oil Tank Levels have gotten quite low before they've come to fill the tank the last couple of months. This month it's even worse! I called them on Thursday because my tank was showing less than 1/8 Tank. I was worried about running out of oil and my pipes freezing in this extremely cold weather. They assured me I'd have oil delivered by Saturday. It never happened! Currently, my oil tank gauge is reading "Empty"! I called again today, Saturday Afternoon at 3:30 pm. I got the answering service who told me the office was closed but that a service technician would call me back. It is now 7:40 PM and I still haven't heard back from them. A call back would be nice, so that I can get an update and/or if I need to call someone else to deliver fuel! Not knowing is the worst part! My anxiety is Over the Top right now because running out of oil and losing my heat (as well as damage to my heating system) is just hours away because of their INCOMPETENCE! This is totally UNACCEPTABLE & UNNECESSARY!

First of all, they responded to my request super quickly, made their schedule available and…read moreflexible, that took our anxiety off our shoulders right away :) On the scheduled day, gentleman who's name is Andrey came for our rescue. He was communicative, on time, just a great person overall. He is also right on point, no bull. His diagnoses were thorough but quick, and he's got to work immediately. He found all the faulty jobs the previous contractor did, made everything work properly. He was working with their plumbing specialist via phone camera to look over everything physical, as he is a HVAC technician - which he was tremendously, tremendously knowledgeable. I can not thank him and Green Flow Solution enough for their fantastic ability, these guys are a real deal. Oh, did I mention they were very reasonably priced? We will be calling them for our every heater/HVAC/plumbing /AC needs in the future!!

I think this is my first review that isn't positive on Yelp…read more But I feel like I was just ripped off. Basically, Aundrey came here for less than one hour and cleaned the dust off the the coils of both of my air conditioners for $650 and didn't even complete the job. He did not have a wet/dry vac so he used mine. He did not bring a ladder so he used mine. He did not provide replacement filters. Breakdown of the cost: From the invoice- 'Service call fee covers technician's trip to the job site, including travel time and transportation costs.' I asked Aundrey where he came from. He said from the office which is right here in Newton. 2.6 miles. 8 minutes. = $150 First Air Conditioner: He diagnosed it immediately. Then he cleaned the coils with a brush and he used my vac as well. Look, I have no problem with him using my equipment. I just never had a worker not have his own tools. I had already bought a new filter for this air conditioner so he didn't have to replace it. Total time, about 15 minutes. = $250 Second Air Conditioner which is in the attic. There is nothing in the attic but the air conditioner unit and we do not go up there ever. You need a ladder to get up there. Aundrey didn't have one. He used one of mine. Same problem. Also, This unit needed a new filter as well and it's a different size than the one downstairs. Aundrey left it without a filter and gave me the size of the filter I should get so that I can install it myself. Again, I can't get up in the attic because I'm physically limited. So my air conditioner is currently running right now with no filter. So, he cleaned the coils for about 20 minutes and left the job undone. = $250. Invoice: $150 Travel Time and Transportation costs. $250 Coil Cleaning and installing a filter that I provided. $250 Coil Cleaning and leaving the unit without a filter _________ $650 Oh, and this nonsense about them getting back to you in 10 minutes, it's an automatic text that tells you to call them. I called after I didn't hear from them for an hour or so. That's a big sum when Aundrey took an hour total including his drive time of 8 minutes and the gas he must have used to go 2.6 miles and then not finish the job while using my tools.

Highly recommended. Sadegh repaired our AC system after another HVAC contractor told us we needed…read moreto replace our system to the tune of $16,000. He exhibits the rare combination of knowledge and integrity. Thanks, Sadegh.

BEWARE of Albortz: **Sabotaged my HVAC to Create Repeat Business**…read more If you're in the market for HVAC services, I strongly urge you to steer clear here. Over the course of a couple of years, I've encountered multiple incidents that seem to point to deliberate sabotage of my heating and cooling system. I also have PROOF in my pictures. I'm somewhat handy, and if I was not, I would have been taken advantage of even more. Here's my story: **Incident 1:** It all started when my AC unit broke down during a heatwave. I had a newborn at home, so I needed help fast. Despite being on the pricier side ($500 for the visit), they were the only ones available quickly. The technician "fixed" the issue and tried hard to sell me a brand-new unit--despite the fact that my current one was still functioning. I brushed it off as a sales tactic. However, when the weather turned cold, I realized my **heat wasn't working**. I'm a bit handy, so I took a panel off to inspect the unit, and what do I find? The **gas line had been turned off at the panel**! It's important to note that the heater worked just fine before this service, so the only possible culprit was the technician. Had I not caught this myself, I would have likely been convinced that the entire system needed replacing--costing me even more money. **Incident 2:** Later, I did end up getting a new HVAC system (from a different company). However, my diverters (which control airflow) stopped working, blowing a fuse. Once again, no one else was available, so I had to call Alborz again. I was skeptical after last time, but thought maybe it was possibly an accident... This time, I was on high alert and watched him closely. He fiddled around and had me go check the thermostat downstairs while he "worked on the unit." Reluctantly, I complied. Sure enough, when summer arrived, **the AC stopped working again**. **Proof of Sabotage:** After some investigation, I discovered the technician **deliberately disconnected a wire** in my unit, which is why the AC wasn't working. I have photographic proof showing the disconnected wire and the work area, demonstrating this malicious action. --- **Final Warning:** It's clear to me this company has a pattern of **sabotaging equipment to generate more business**. These aren't simple mistakes; they're calculated actions designed to mislead homeowners into believing their systems need more work or replacement than is necessary. If you're considering hiring them, think twice--you may end up paying more than you bargained for, both in money and frustration.