He stold my sons car. It's been their for 5 months. He's a liar and pulls insurance fraud. Don't…read moreever bring your car here.

Very friendly, knowledgeable, professional, quick and did an amazing job. Will definitely be coming…read moreback for any future issues or repairs.

I've been going to D and R Automotive for at least 3 years now. Ally, Debbie, and Doug are very…read morepolite professional. They go above and beyond to make sure I understand exactly what is going on with my vehicle and what it will cost me upfront. I can always count on them to get the job done.

We took our RV to D and R because we were having steering issues and no one could seem to fix the…read moreproblem. Doug and his staff were by far the best customer service we have received in many years. We've been to dozens of automotive shops and they were the best. They went above and beyond to find and fix the problem. They are honest and competitively prices and we couldn't be happier.

Happened upon Shel's new shop on Alt A1A near Northlake Blvd. I was in McDonald's Parking Lot down…read morethe street and I backed out of my parking spot, and put my car in drive to pull forward, and BAM!!! A guy backed out of his parking spot just as I put it in drive. Hit my rear bumper. HARD. Whole bumper had to be replaced because the whole passenger side was smashed in. I asked the gentleman for his insurance information and driver's license. I took the information down. And told him that my deductible was super high. He told me to follow him down the street to his mechanic so he could look at my car. So I followed him to Shel's Auto Repair on Alt A1A by Northlake and the owner, Shel was very nice. He even had rentals. Explains that he could fix my car and that it would take couple days. That interaction took maybe 15 minutes and I left my car there, and left with a rental. Spoke with him the next day, he was expecting a new bumper for me. Spoke to him later in the day, he told me that yes, he did receive the bumper and it was already painted. He was putting it on the car the following morning and I could pick up my car the same day. So he had my car for two full days. Picked up my car and was in and out of there in 5 minutes. Sheldon is the REAL DEAL. Super NICE GUY! Thanks so MUCH Shel!!

I took my car here to get repaired. Because I didn't want to go through insurance. A 17-year-old…read morekid hit me and I was trying to help his dad out when I went to pick up my car. He would not give me a receipt. He said he gave the receipt to the kid's father. I just wanted a copy of the receipt. But it was very underhanded and sketchy, he would not give me a copy of the receipt.So I have no idea what he fixed or did not fix on my car.I would not recommend this place. It should be easy in today's world to make a copy of a receipt and give it to me

does not show up gives you a time and does not show up…read morewill not use this company rude lady that answered the phone

Stuck on I-95 for several hour, alone at night, before my insurance company called Rapid Tow... the…read moredispatcher kept calling & checking on me while I waited, which lessened my anxiety dramatically ! When the Tow Truck Driver arrived he explained everything to me, made me comfortable, delivered my vehicle to service & me to my front door! A professional & courteous company, from a grateful customer! I Highly recommend them for Any auto needs!

CUSTOMERS WITH CAR DAMAGE BEWARE!…read more My vehicle is currently awaiting release to another body shop from this business. It was towed by "Emerald Towing" to Courtesy Collision at the recommendation of the tow truck driver. According to the tow truck driver, he highly recommended them for honest repairs and prices. Since I didn't know of anywhere else to tow the car to, I agreed to have it towed to Courtesy for an estimate on repairing damage caused when I hit a curb (only a curb) at about 50 mph when trying to avoid being squished between two cars. I arrived with my parents & we spoke with a woman there. She asked if we were going through insurance or paying out of pocket. We advised her we can't make that decision until we have an estimate of the damage. She said, no problem, we will look at it & call you with an estimate by Monday. I signed some paperwork ordering the estimate to be done. Later I found out that this "paperwork" had a price tag of $195 labeled as an ADMINISTRATION FEE which I was not made aware of at that time. Oh but wait, it gets better... the original towing bill got MARKED UP by 25% because that is their "shop policy" (also something they forgot to mention). When I asked her why they didn't mention it before, she said it is posted in their shop and we should have noticed it. She continued to rattle off charges like "FORK LIFT" charges of $150 for each time the car got pulled in and out of the shop in addition to $75 per half hour for the time they were looking at the damage to give us an estimate. I understand a storage fee and even labor for looking at the damage but the rest is ridiculous. By the way, the repair estimate was $7,500.00?! Yup! I don't know how I did $7,500 worth of damage and only hit a curb but that was the estimate. What I'm really upset about is that none of these so called "shop charges" were mentioned until I decided to have the car moved to another body shop! The owner actually got on the phone and tried to convince me to not take my car to a State Farm affiliated dealership because they would use "junk yard parts" and that I should be concerned with getting ripped off. THE IRONY KILLS ME...especially since they were charging me without me all this extra stuff and didn't bother to mention it. Conclusion: Don't sign anything from these people without reading it thoroughly!! Now my insurance has to pay Courtesy Collision a ridiculous bill of over $1200 without actually fixing a single thing. When I brought this to their attention they said " these are normal charges, everyone pays them" it is not costing you anything because your insurance pays it. WOW!! I called my insurance agent and fortunately for us they will be paying it so the car can be released to the body shop that WILL ACTUALLY be repairing the car. After putting all the pieces together, I figured out the the tow truck driver at EMERALD TOWING probably gets a kick back from the body shop to send unsuspecting customers (like me) to get taken advantage of!! My advice, learn from my mistake & call your insurance company first, tow it to one of their shops. Don't bother with people like Courtesy Collision & don't listen to tow truck drivers because there is something in it for them when they recommend a particular shop with too much enthusiasm.

I highly recommend courtesy collision! They are very professional and courteous, and go out of…read moretheir way for their customers. I have been here several times and each time they make sure that I am satisfied with the work that they do. You will feel comfortable that your car is safe in their hands!

I received excellent, timely and very friendly service from the owner's son. I highly recommend…read moretheir services.

I got to really bad accident and Access towing and service company show up to the location super…read morefast and explain the process to me in detail and had great prices. trustworthy company!

Honest work and amazing service! Both of my vehicles broke down within a month of each other and I…read morewas able to get each of them back on the road with minimal interruption in my work. They are very reasonably priced and able to explain what the findings are. Thanks

Brought my car to Pioneer to have them repair and paint an accident that happened in the back and…read moreside of my vehicle. Michel the owner recommended to paint the entire car, because according to him, the blend does not always perfectly match the original color. I took his advice and had the whole car repainted. I started to noticed discoloration and rust spots on the vehicle, brought the car back to pioneer, because Michel told me he stands behind his work. Boy was that a lie. He became very rude, and tried to find what ever excuse to explain away the poorly done paint job. Also, it seems they did not repaint the whole car as he claimed. I would recommend NOT to use this shop for paint work, they do not stand by their work. Please see photos