I am writing to formally report an upsetting experience I had at this specific Quest Diagnostics…read morelocation on Thursday, April 23 at approximately 4:00 PM. I was sent to Quest Diagnostics from LabCorp due to insurance coverage issues, with a time-sensitive lab order from my gynecologist that needed to be completed on the third day of my menstrual cycle. Because my cycle is extremely irregular, this was a critical and urgent appointment. Upon arrival, I was assisted by an employee named Susie. From the beginning of our interaction, her demeanor was unwelcoming and dismissive. When reviewing my lab order (which had originally been written for LabCorp), she repeatedly expressed frustration and emphasized multiple times that transcribing the order into Quest's system would "take a very long time." As a first time patient unfamiliar with this process, I felt uncomfortable and anxious, and I even apologized for the inconvenience despite doing my best to follow instructions given to me. In an effort to assist, I offered to contact my gynecologist's office to obtain any necessary information. While on the phone with my doctor's office, I was placed on a brief hold (approximately three minutes) to retrieve a required code. During this time, Susie became visibly impatient and informed me that she could no longer wait and would cancel the entire order, specifically stating there is a "two minute company policy" for waiting on calls. She then instructed me to step outside into the waiting room while I completed the call, stating the appointment would continue once I had the information. However, when I returned with the requested details and attempted to have my provider speak directly with her, she refused to assist me further, told me to wait for someone else, and dismissed me entirely. At that point, I requested my paperwork back, which she returned. When I asked for her supervisor or contact information to escalate the issue, she stated there was no one available. This experience was extremely distressing, especially given the medical urgency and my already heightened anxiety. I felt dismissed, disrespected, and unsupported during a time-sensitive and important healthcare process. My partner, who was present, also witnessed this interaction and found the behavior to be inappropriate and unprofessional. I am requesting that this matter be reviewed and addressed appropriately. No patient should feel uncomfortable or unwelcome when seeking necessary medical care especially when they are actively trying to cooperate and resolve issues.

This is about the labwork done to my daughter and Easy Pay Statement…read more Ok, I get that some insurances that are out there has a co-pay. Some patients don't have a good insurance coverage that's why going to the lab costs an arm and a leg. Easy Pay is just money they hold until our insurance pays them and whatever is our portion that's the one they charge/deduct. But customer service representative explained to me that the money they hold on to on Easy Pay are not actually taken from your account when the insurance pays for the labwork in full. Wow. That made sense now. Thank you for doing your job well and explaining it clearly to me. You guys rock ! Keep up the good work. I feel secured now that I can trust you guys. The wait time is still long but worth it.

Roxie, Ashley, Mera exceptional customer service.... My son had to do a test for employment and we…read moredid a walk in. They went over and beyond to get him in early. They were friendly and helpful. Facilities were clean and everything went smooth and fast...I also love that you self check in.

Lab Corp on Day street, really needs to hire more employees. The way the young women in the front…read moretreat patients is utterly rude, and disrespectful. Chrystal being worse. Every person who asked her a question was met with some rude remark. Her tone is very condescending. People are sick, elderly, and have sick babies. They don't deserve her bad attitude. I am going say she is like this, due to being overworked, and under paid. She is doing front work and being a phlebotomist. She is just nasty. The customer service is completely gone from her care. Even know she may be stressed it still does not give her the right to be mean to patients. I grabbed my mom and got out of there. Went to another Lab Corp and was greeted with compassion, and care. Day street need to go customer service classes asap.

Very clean and professional. Phlebotomist was very good, didn't even feel the needle stick.read more

Blood test. Making appointments kind of a pain in the... But Veronica managed to be very nice and…read morevery proficient. Found the vein first try. Amazing for me. I had a 20 minute wait but was there 20 minutes early so all went like it should.

Horrible. Extremely slow. Disorganized. 4 hours for a 10 minute drug screening. Employees…read moreaimlessly wander around

The receptionist had me waiting unnecessarily while I could see them smile and laugh at me. All…read morebecause I asked if they made appointments. Awful place!

Amazing quality of care! The office staff are always friendly,and efficient. Mary Barba listens and…read moreexplains any and all questions you may have. So fortunate to have her as a doctor.

Worst care ever! I had Dr.Ann as my primary for years and she was the best of the best! When I…read moreheard she was retiring I broke in tears because it took me decades to find a GOOD DOCTOR!! She reassured me that the other drs in the facility were GREAT! Well they've been everything but Great! We feel rushed as patients in the room. When I try to send a note to the dr I never get a call back from her. I had a ER admission for unknown fainting and cardiology issues and they told me their turn around time for ER follow ups are 1-2 weeks THATS UNACCEPTABLE especially when something could be life threatening and voiced that multiple times. They were not willing to help me or see me! They've made me uncomfortable on multiple occasions. They never answer the phone it rings and rings and everytime I go to an appointment you see them laughing on their phones being obnoxious and hear phones ringing and makes me wonder why. But will be finding another provider since they lost there beautiful angel of a dr Dr Ann

I've had the pleasure of working with this inspector for over 6 years now, and he has completed…read moremore than 50 inspections for my clients. Consistency like that is hard to find in this industry. He is always thorough, reliable, and takes the time to clearly explain his findings in a way that both my clients and I can understand.

As a Marine Corps Veteran, I find ways to support veteran-owned businesses. When two veterans meet,…read moreyou are in for a long conversation. That said, I do not recommend anyone, even veterans, to have Mr. Martinez conduct a home or business inspection. He quickly asked for the money, but that's the only fast service you will receive. He arrived on time and presented himself as a professional. Once the inspection was complete, he advised my wife and me that the report would have all the discrepancies from our new home. We had to request Mr. Martinez three times to make the proper comments on the report. After the final report, he emailed the Customer Care Director to the builders and one for my record. I have yet to get to the fun part of this review. I emailed a copy of the report to the Regional Home Appraiser at the Veterans Benefits Administration. During the phone conversation, I noticed a long pause from the Appraiser. He stated that this was one of the worst home reports he encountered. He asked if the Inspector was young and wearing a construction hat and vest. There was no attention to detail whatsoever. Don't get me started on how the report looked like. Now, for the final comments, my wife called Mr. Martinez for a partial refund. He became defensive and yelled at my wife on the phone while I was in the background. When he started to yell at my wife, I was agitated. (I am keeping this comment G-rated.) He Zelle half our money and told us never to contact him. Do yourself a favor and skip this business.

From the moment I walked into urgent care, Samara M at the front desk made the entire experience…read morefeel calm, welcoming, and genuinely caring. She greeted every person with warmth and kindness, and her positive energy immediately put people at ease. Even in a busy environment, she remained patient, attentive, and compassionate to everyone she helped. What stood out most was the way she serves others with a sincere smile and treats each patient with dignity and respect. It's rare to meet someone who can turn a stressful visit into such a comforting experience simply through kindness and professionalism. Samara M is truly the heart of the front desk, and her dedication to helping others does not go unnoticed. Urgent care is lucky to have someone so thoughtful, uplifting, and exceptional representing their team.

Came here because my 7 year old needed stitches. They did a great job from front desk to being in…read morethe back,my son was terrified especially after he was told he would definitely need stitches. PA Morrison took on the task and he was great made my son feel comfortable and was very quick and clean with the 6 stitches. Thank you Riverside urgent care for your help!

Highly recommended Enviro Techs! Ciprian is honest, friendly, reliable and takes time to answer…read moreany questions regarding mold and environmental issues. We have called Ciprian to test mold in three different properties. Enviro Techs/ Ciprian will be our forever go to person for mold testing. Debbie Taylor

From the owner: Enviro Techs is a professional company specializing in comprehensive mold inspection and testing…read moreservices. We understand the importance of having a safe and healthy home. Our ACAC Accredited certified microbial investigator has nearly two decades of experience on, mold inspections, moisture and humidity testing, mold air and surface sampling, and provides a comprehensive report with findings and remediation recommendations. Whether you are buying, selling, or maintaining your property, we have you covered. Our team has been operating for many years in the mold industry. We have gathered years of experience and knowledge in mold Inspections and testing. Contact us to schedule your mold inspection and testing, or if you just have questions about mold. Our mold inspection services includes: Client Interview, Invasive Or Non-invasive Mold Inspection, Areas Of Concern, Determining The Cause, Moisture & Humidity Detection, Thermal Imaging Scans, Boroscope Use In Wall Cavities, Picture Documented Report (Within 24hrs), Remediation Protocol,

So this is my local rad net imaging center. I had to have a bone dexa test done. I showed up 15…read moreminutes early and was seen right away, everyone at the front desk was friendly and efficient. Carlos administered my test and he was very sweet and informative. The office was clean and service great. I will continue to use this location.

I had the worst experience at this location. Without getting into a drawn out detailed account of…read moremy experience, I will provide some details to quickly sum it up. I had an appointment on 8/24, 4:45pm. The front receptionist was rude, impersonable, and lacked professionalism. She never once looked at me or smiled, had RBF the entire interaction with me. I witnessed her treat the lady who came after me the same way. I held my tongue for fear of retaliation (delaying my appointment and making me wait longer) and waited until my name was called. Once I was in the room, I told the tech how poorly I was treated and she apologized (but defended her) and suggested maybe she was having a bad day (as if having a bad day is a good excuse to be unprofessional and rude). The tech reassured me she would bring it to the office manager's attention. I also took their online survey at the end of my appointment and requested someone call me, but to date no one has called, apologized or offered an explanation, therefore, I felt compelled to write this review. Healthcare is a business, and success comes with providing an excellent customer service experience. In the end, I do have choices and I can take my business elsewhere. I am choosing to take it anywhere but this place. I will not be returning here. The one star is mandatory in order to write this review and it is also for the tech who was nice.